Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from New Jersey

Genrally Nice Hotel

Posted Jul 8, 2014
Pros: Hotel is nice
Cons: food quality and taste
Location: there is nothing around within walking distance
Hotel is nice, service is okay, food is below avarage, hard to get reservation in the specialty restaurants, beach or watr has lots of waves, there is nothing around hotel.
Comment from Hotel Management
Jul 22, 2014 by QualityManagerMX, Hotel Management
We appreciate the time you took to write about your recent stay at IBEROSTAR Cancun. Thank you for your nice words about our hotel. However, we are sorry to hear that your experience with us did not live up your expectations regarding the food. Our Executive Chef is always working with a variety of high quality food and his team of cooks strive on a daily basis to improve the different options offered at our buffets and A la Carte Restaurants. Be sure that we will pass your comments on to him. Your observations is very important to us in order to satisfy our worldwide clientele. Concerning the hotel location, we are situated just between the International Airport and Cancun downtown. We have a wonderful Mayan museum and Mayan ruins close to the hotel. Moreover. A shopping center is at approximately 2 miles from the hotel. Transportation is very affordable. We are sorry that you were not able to enjoy this. We hope that you will give us the opportunity to host you again in the near future at IBEROSTAR Cancun or any of our IBEROSTAR resorts. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Our stay was wonderful and relaxing!

Posted Jul 7, 2014
Pros: Everything!
The staff was awesome! The hotel was wonderful! Food was great!
Comment from Hotel Management
Jul 21, 2014 by QualityManagerMX, Hotel Management
First of all, thank you for your review. We are more than glad to know how much you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the near future to pamper you again in our resort. Kind regards,
4 out of 5
Recommended
for Families
by A verified traveler from Alexandria, VA

Great pool and beach, o.k. room

Posted Jul 7, 2014
Pros: Pool, beach, staff
Cons: It is impossible to get coffee early in the morning, except in your room. This doesn't work if you are the only one in your family to get up.
Location: Near the airport which was nice.
Overall, I highly recommend this hotel. The pool was incredible as was the beach. The staff is top notch and will address any any all concerns that may arise. The rooms are just adequate. They are more like a standard hotel room vs that of your typical resort. You should definitely upgrade to balcony. The food was average to slightly below. I am used to all inclusive buffets and this one missed the mark most of the time. You can always find something to eat, but it is hard to get excited about it. The dinner restaurants were much better. We tried them all and didn't have any complaints. We especially enjoyed the Japanese. The steak restaurant was probably the one we liked the least. If you are a vegetarian, they have a special menu at the restaurants, just ask.
Comment from Hotel Management
Jul 21, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your review. We are so glad to read your comments regarding your experience at our resort. Receiving feedback like yours motivate us and help us to improve our services. Be sure that we will share your comment with the departments involved. We hope that you will come back to our hotel to enjoy again our pool and facilities. Once again, thank you for your trust! Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Chattanooga, TN

Best vacation EVER!

Posted Jul 6, 2014
Pros: The beach was very close to the resort and pool so walking between the two areas was easy. It was clean and offered anything our hearts desired.
Cons: If I had to say anything negative about this resort it would be to move the smoking area from the entrance.
Location: It was a close ride from the airport which was great! And other golf courses are very close.
Our stay was in June 2014 and it was the best vacation we've had. The service from the staff was more than we could ask for. They went out of their way to ensure we were taken care of. The beach was closer than the pictures depict so I was happy about that. The sand was never hot, the food/drink was always available and never disappointed. The golf course is on the other side of the road but they take you over by an underground tunnel by golf cart. You never have to cross the traffic and was a very nice course. Overall, we are already booking our next vacation there. We are definitely going back!
Comment from Hotel Management
Aug 6, 2014 by QualityManagerMX, Hotel Management
On behalf of all the hotel staff, we would like to thank you for taking the time to send us your comments on your recent vacations. We are delighted to hear that you had your best vacations so far, and that you could enjoy our hotel facilities, such as the Golf course and the attention from our staff. It makes us happy to know we were able to make your stay enjoyable. We hope to welcome you back soon on your next vacation in Mexico. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Posted Jul 5, 2014
Staff was amazing and extremely professional!! They accommodated all of our needs. The presentation of the hotel food was better than I expected for a buffet. The restaurants were very clean.
Comment from Hotel Management
Jul 14, 2014 by QualityManagerMX, Hotel Management
Thank you very much for taking the time to share your vacation experience and your impressions of our hotel. It is for us a pleasure to know that you enjoyed the installations and the services during your stay. We hope see you again on your next vacations and spend with us a special stay. Sunny regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock Texas

Fantastic hotel and a great pool

Posted Jul 3, 2014
Pros: Location to beach and great food .....Free internet in rooms and pool area
Cons: nothing
Location: location great and everything else was good
It was awesome food was incredible and service outstanding Staff was very friendly and helpful
Comment from Hotel Management
Jul 14, 2014 by QualityManagerMX, Hotel Management
Thank you very much for taking the time to post and share your vacation experience and your impressions on our hotel. To learn that you were so satisfied with our gastronomy and the service provided by our staff, is very encouraging. We look forward to welcoming you again to our resort!! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Great food and best beach in the world

Posted Jun 30, 2014
Food was great, location excellent. Very nice layout fun entertainment . Great for kids.
Comment from Hotel Management
Jul 8, 2014 by QualityManagerMX, Hotel Management
First of all thank you for your short and sweet review about your stay with us, we are so glad to know that you enjoyed the hotel. We will keep on exceeding your expectations every time you come back. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel, great features

Posted Jun 28, 2014
The hotel was great. Excellent location. beautiful beach area. great pool setup for ppl of all ages. the staff are all cheerful and pleasant. the main buffet food was decent, but the specialty restaurants (which require reservations) were excellent. they have stations where reps from different agencies offer excursions. and the excursions are really worth it. overall it was great and i would definitely stay at this hotel again if i revisit Cancun in the future.
Comment from Hotel Management
Jul 8, 2014 by QualityManagerMX, Hotel Management
We thank you for your fantastic comments on the great time you spent with us. These are the type of reviews we love and work to receive. We will make sure all the departments involved receive the recognition and keep improving the service provided. We hope to see you soon, for another quality vacation. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from AKRON, OHIO

VERY NICE PROPERTY, PARADISE, IT,S ALL GOOD

Posted Jun 28, 2014
Pros: PARADISE THE PEOPLE AND STAFF ARE BENDING OVER BACKWARDS TO MAKE YOU COMFORTABLE AND TO ENJOY YOUR STAY WE STAYED SIX DAYS AND IT WAS NOT ENOUGH.
Cons: BETTER POOLSIDE ENTERTAINMENT FROM MORE EXPERINCE PEOPLE.
Location: THEY ARE IN THE HEART OF EVERYTHING ISLA MALL, AND KULKAN MALL ALL THE BARS AND NITECLUBS TWO MILES AWAY
HAD A GREAT TIME MOST OF THE TIME MY WIFE AND I CAN GET ON THE BUS LINE IN FRONT OF THE RESORT FOR A DOLLAR US MONEY ONE WAY AND GO ALL THE WAY DOWNTOWN TO THE STRAW MARKETS, IF YOU HAVE NEVER BEEN TO CANCUN YOU ARE NOT LIVING. THE MEXICAN HOSPITALITY IN UN MATCHED IN ALL THE WORLD, AND ANY ONE THAT SAYS OTHERWISE IS LYING. THEY ARE TRYING TO GET SOMETHING FOR NOTHING THIS PLACE IS ALIVE WITH EVERYTHING OR ANYTHING THAT FLOATS YOUR BOAT. THE RESORT IBEROSTAR IS LIKE REALLY A FIVE STAR RESORT,IN CANCUN THE RIVIERA MAYA IBEROSTAR IS BETTER BUT YOU CAN,T RIDE THE BUS LINE OUT THERE IT,S LIKE LIVING IN THE COUNTRY WIDE OPEN AND FREE , WE HAVE BEEN TO CANCUN MEXICO 7 YEARS IN A ROW WOULD LOVE TO OWN A WINTER HOME THERE , YOU WILL LOVE THIS PLACE GUYS AND GALS GREAT RESORTS ALL OVER THE PLACE JUST DO YOUR HOMEWORK YOU,LL SEE
Comment from Hotel Management
Jul 8, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your recent stay and feedback. We are very glad to know we were able to make your vacation pleasurable. Your comments on your experience with us are very valuable; they help us provide the best service to guests and to keep striving for excellence. Please come back soon to visit us, as it will be a pleasure to make your vacation another great memory to remember. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Excellent hotel

Posted Jun 24, 2014