Ratings based on 356 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom San Jose, CA
Very nice hotel with beautiful beach and poolsPosted Nov 24, 2014
We stayed 4 nights in the middle of November and the experience was excellent. The staffs were very friendly and room was very clean with a wonderful ocean view. There are a lot of daily activities in the hotel for adults and kids. The buffet restaurant is one of the best we have had. We will recommend this hotel to our friends.
for Everyoneby A verified travelerfrom London
Autumn holiday for 1 weekPosted Nov 23, 2014
Pros: Room and service
Location: Good location, never ventured off resort
Everything good but rained quite a lot not that that could be controlled by hotel.
for Everyoneby A verified travelerfrom ohio
Excellent service, views and food!Posted Nov 23, 2014
We could not have had a better vacation from the staff to the food it was perfect!
for Everyoneby A verified travelerfrom Chicago, Illinois
Very nice hotel, Beautiful landscapePosted Nov 23, 2014
Beautiful sand beach, Awesome pools, Great Food at the Buffet. My advise go to the buffet early Breakfast, lunch and dinner. As far as the restaurant's the steak house I think could of been better. The Chinese restaurant is great. The Mexican is okay. The hotel staff from my experience are really nice and are aim to please. Our room was nice and clean, and was every day, our bed could of been more comfortable. Overall the hotel was awesome I really enjoyed my stay! One more thing! Go to Isla mujeres You won't regret it.
for Everyoneby A verified travelerfrom Boston, MA
Wonderful stay at Iberostar CancunPosted Nov 23, 2014
I stayed at the resort with my husband from November 15, 2014- November 18, 2014. I was celebrating my birthday & was rewarded with a free room upgrade to a garden view villa. All I had to do was ask. The customer service at Iberostar is excellent from the moment you arrive at the resort 'til the time you leave. Every staff person we encountered was very helpful & pleasant. The room was nicely appointed & clean. It also had a private pool. The hotel grounds were well kept. The resort is absolutely beautiful from the lobby, to the spa, to the pools to the beach. Just amazing! FYI: the ocean is very rough. We only swam for a short period of time. The resort is also close to shopping and downtown Cancun. We took the bus. It cost about a $1pp. There was a ton to do on the resort if you wanted to participate. We were there for a short stay & just wanted to relax. My only complaint is the buffet. The quality of the food was mediocre to poor. There is a large selection to choose from, but the food just didn't taste that good or it was over cooked or under cooked. The a la carte restaurants were great! The food was fresh, hot & very tasty. Our favorite was the steak house. All in all we had a great stay and I would return for another visit.
for Everyoneby A verified traveler
Great Stay!Posted Nov 21, 2014
Went for my 40th Birthday! The staff are so attentive. Got my room decorated and a bottle of wine from the hotel to celebrate. Made me feel special! The food was the best Ive had at any resort. Steak place was amazing! Never waited for a drink. Free wifi....and it worked! Staff wanted to keep things fun and entertained. Only bad things were....rooms were hot at night. And the sports bar doesnt have a bartender for football sunday. Had to leave the resort for the game, Champions was really the place to be anyway for that stuff. Overall excellent stay. Thank you for a great birthday Iberostar!
for Everyoneby A verified travelerfrom Boston, MA
Beautiful hotel on the quiet side of cancunPosted Nov 16, 2014
I fell in love with this hotel as soon as I walked through the doors. The smell was inviting and so was the staff. Every one was willing to help without being annoying and overwhelming. I absolutely loved this place and plan to go again in April. I DO recommend hotel for families and singles/couples. There is something for EVERYONE to do..
for Everyoneby A verified travelerfrom RI/USA
great facility, great staff, clean, friendlyPosted Nov 15, 2014
Cons: Sports bar should be night club
Food was wonderful, every staff member friendly and entertainment good as well. Water was great as well as pool facilities.
by A verified travelerfrom New York
Nice place, not good foodPosted Nov 14, 2014
Location: Beautiful pools and beach and close to Cancun
This is a beautiful hotel but they need a new set of restaurants. The Buffet is adequate but the specialty restaurants leave a lot to be desired, not a good thing for an all inclusive resort. The nightly show is not a good event and I think they should turn the theater into a dance place with a band or DJ at least a couple times a week.
for Everyoneby A verified travelerfrom Bklyn, NY
A Conference in CancunPosted Nov 9, 2014
I was at the Iberostar for a work conference, but would definitely return for a non-work holiday.