Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Perfect destination wedding location!

Posted Aug 18, 2014
My daughter was married at this beautiful location. The wedding coordinator, Paula, was absolutely amazing! I have never seen such a hard working staff. Every detail was in place, all we had to do was show up on time. I would highly recommend Iberostar. The size of the resort is nice, the specialty restaurants were wonderful, the pools had several different options, and the beach was spectacular! The highlight of our trip was the wedding, but I was even more impressed with the staff. I looked forward to breakfast and my favorite waiter, wish I could remember his name. He honestly seemed to enjoy his job and always made us feel welcome. This was my 5th trip to the area and I would definitely go back to this resort!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

excelente

Posted Aug 6, 2014
Pros: Everything is very good, I had a great time never hungry or thursty
Cons: Should be a Disco the sports bar was ok but to small
Location: Location is great
Great experience, everything was wonderful I enjoyed every single minute there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg, Illinois

Beautiful resort with very nice staff

Posted Aug 2, 2014
Pros: The staff were very helpful and friendly.
Cons: Nothing
Location: The location is close to the airport and the mall.
Our experience was really awesome being there for the very first time. The hotel was impressive and the view from our room was amazing! Although we didn't get the room with a king size bed and got a room with 2 Queen size beds instead, this did not affect the comfort of our stay in the resort at all. The staff were all friendly and very helpful and really went out of their way to make everyone's stay enjoyable. We will definitely go back to the resort again.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Amazing!!!

Posted Jul 28, 2014
I travel with my husband for our honeymoon, and even though this hotel it's very family oriented we had a great time! The staff was extremely nice and the food was delicious! It's only 15min away from the airport and the rooms were super clean!! Overall I love it and I can't wait to come back!!!
Comment from Hotel Management
Aug 6, 2014 by QualityManagerMX, Hotel Management
First of all we would like to thank you for taking the time to share your comments with us and for choosing our hotel. It is a pleasure know that you and your family enjoyed the installations and the services during your stay, and that our staff made your stay enjoyable. We will make sure to share your comments with them. We thank you again and we look forward to your return!! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2014
The staff was lovely. They were so kind and helped with anything we asked for. The hotel rooms air conditioning was a little weak but we also went during the hottest part of the year. It was well worth the money.
Comment from Hotel Management
Aug 6, 2014 by QualityManagerMX, Hotel Management
Thank you very much for giving us your feedback, we are really happy to hear you had a fantastic vacation with us and that we were able to make your stay memorable. Once again, we thank you for sharing your experience and we cannot wait to welcome you back soon here at your second home in Mexico. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island NY

Fantastic Week in Cancun at Iberostar

Posted Jul 27, 2014
Pros: The service and staff are unbelievable - Really dedicated, hard working folks and no language barriers at all (and I don't speak spanish
Cons: Would like to have access to more themed restaurants
Location: We hoped the bus for a dollar and went into the heart of the hotel zone for two dinners and some shopping (Harry's steak house is fantastic).
Just returned from our week at the Iberostar in Cancun and we had a great time. Arrived early afternoon (its a quick ride from the airport via "super shuttle). Check in was quick and complete with drink and golf cart ride to the rooms. The family (which includes two young adults (college age) stayed in two rooms in the Ocean Front Villas - Perfect view of a beautiful beach. Rooms are nice, clean, not high end but A/C was strong and that was needed cause its hot and humid around the pool and on the beach. Resort is picturesque, well kept, clean and the staff is comprised of hard working people. Pool area is the central attraction right off the beach and its has a large swim up bar - bar tenders keep the drinks flowing - and they are not cheap with dispensing the booze though its not the high end stuff unless you ask for it specifically. Staff always hosting some event through out the day and we participated in several of them (archery, air rifle shooting, beach volley ball, pool aerobics, magic carpet run (fun to watch and attempt). The staff works hard to get you involved but they don't push it. As for food, buffet food is buffet food but it was better than most places we have stayed - andI think its catered towards us Americans. The themed restaurants get booked up fast with the Japanese Hibachi is the best. We went into the hotel zone for dinner via the bus ($1.00 per person) twice - easy to get around and lots of choices.
Comment from Hotel Management
Aug 6, 2014 by QualityManagerMX, Hotel Management
Thank you for your recent stay with us. We are glad to know that you found the quality of our service and facilities very nice and according to the level you expected. It is our main goal to offer the best experience for each of our guests, and we love know that during your stay you were all very pleased. Once again thank you for your preference and we will be waiting for your next vacation!! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel

Posted Jul 24, 2014
Comment from Hotel Management
Aug 6, 2014 by QualityManagerMX, Hotel Management
Thank you very much for giving us your feedback, we are really happy to hear you had a fantastic vacation with us and that we were able to make your stay memorable. We hope to welcome you back very soon here at your second home in Mexico!! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from ireland

Fantastic Family holiday

Posted Jul 15, 2014
Great place, beautiful beach and pool. Lots of activities. Night time shows are fun. Food good, bit repetitive but lots of choice every night. Rooms comfortable and very clean. Love the lobby bar! Kids club friendly and safe. Would go back!
Comment from Hotel Management
Aug 1, 2014 by QualityManagerMX, Hotel Management
Thank you very much for taking the time to share with other internet users your vacation experience at IBEROSTAR Cancun. It is for us a great pleasure to know that you and your family enjoyed the installations and the services during your stay. There is nothing that makes us happier than a guest that leaves feeling they just spent an amazing time away from home. We would like to thank you again and we look forward to your return!! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kenly., North Carolina

Incredible resort and staff at Iberostar Cancun

Posted Jul 14, 2014
Pros: Location, staff, facilities, beach area, pools, ocean front villas, theatre, golf course.
Cons: The food was good but not great. Improve the Sports bar because it only has a pool table by adding foosball, air hockey, or slots machines.
Location: The location was great and we took the bus (only $1) to go shopping- it was about a 10 minute ride to a mall.
We just returned from an unbelievable Summer vacation at Iberostar Cancun (July 7-12, 2014) .We stayed in ocean front villas and we had spectacular views of the Caribbean Sea. I don't know where to start- the facilities are well-kept and beautiful, the staff is very friendly (a special "shout out" to Jesus who worked at the pools and the theatre-he called me by my nickname every time he saw me!), the nightly shows at the theatre were good entertainment, the outside pool games provided by the staff were fun, the golf course was impeccable, the beach area was spectacular (white sand and colorful Caribbean), and the food was good-especially the Japanese Restaurant, the Gourmet Restaurant, and the Steak House. The only thing we didn't like was when we had to leave the Iberostar to come home.
Comment from Hotel Management
Jul 31, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your kind review about our property. We are so glad to hear that you and your wife had a wonderful vacation with us and enjoyed the food in the a la carte restaurants. We always try to provide the best service to make our guest feel comfortable and relaxed. We are really happy to hear that we were able to make your stay memorable. We hope to be able to welcome you again on your next vacation! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location! Very relaxing and convenient.

Posted Jul 13, 2014
Pros: Spacious not over crowded and easy to get around through and folks are very pleasant
Cons: The elevator should have AC was disappointing to be swearing on your way down to the lobby. The hotel has a sports bar needs to having dancing club.
Location: Lots to do on the strip of Cancun! Lots of shops, restaurant's, entertainment great for families, young adults and senior citizens.
The food was delicious at all times and fresh. Go to Xcaret, Garafon and Isla Mujeres.
Comment from Hotel Management
Jul 31, 2014 by QualityManagerMX, Hotel Management
Thank you for sharing your experience at our resort with other travelers. It is gratifying to read that you enjoyed your vacations. It makes us really happy to know that you enjoyed our facilities, restaurants and entertainment. It motivates us to continue giving our best to our guests every time. As per your comment about the AC in the elevators, we will share it with our Leadership to take it in consideration. Thank you again for choosing us. We look forward to your return!! Kind regards,