Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Far away from beach and night life.

Posted Aug 19, 2014
Pros: staff were nic3
If you are going to Cancun for night life or beach, don't stay here. Nothing really wrong with the room, but the location is far from everything. The ceiling shower head was annoying as well.
3 out of 5
by A verified traveler

Posted Aug 12, 2014
Spent one night in the hotel, easy to get to the airport but apart from that nothing noticeable about it
2 out of 5
by A verified traveler

Not so friendly staff and too many hidden costs

Posted Jul 22, 2014
The staff was not friendly at all. Our booking schedule said that we could move in at noon. However the receptionist made us wait until 3 o clock Even though the room was empty and available. Also when we booked the hotel it said that the breakfast is included but when we moved in they wanted to charge extra for the breakfast.
3 out of 5
for Business Travelers
by Carlos from Mexico

Good for business and quick trips

Posted Jun 15, 2014
Pros: Convenient location, clean, nicely priced.
Cons: Customer service and efficiency.
Location: Las Americas Mall is gigantic and right across the boulevard: shopping, entertainment and dining. Downstairs from the hotel is a nice patio restaurant
I've stayed at a couple of Ibis Hotels around the world and, while they're nothing to write home about, they're clean, fairly priced and effective for a business or short stay. This one was no different, but the level of service is what left me a bit disappointed: a thing that irked me, particularly, was the fact that when we got there our 2-bed room had only one towel. In a room specifically designed for 2 people. Then we had to go downstairs to the lobby to get it because they didn't send stuff to the room, and the next day they removed the towel again, leaving us with only one. I don't expect luxury or even that much comfort from these types of hotels, but I do expect efficiency, and this towel incident shows how much of that they're still lacking.
4 out of 5
for Everyone
by Jon from san diego ca

Stated here for 12 days

Posted Jun 13, 2014
Wifi is fast! Watched netflix the whole stay.
5 out of 5
for Everyone
by A verified traveler from Cape Cod, MA

Nice basic room, helpful staff

Posted May 5, 2014
Staff was exceptionally helpful with transportation requests and other information. A basic room and very convenient for my needs (Dental work at the Mall located across Avenida Tulum).
4 out of 5
for Couples
by Tom from SLC, UT

vacation in Cancun

Posted Apr 15, 2014 on Hotels.com
Overall the stay was great, we had a issue the first night there with a leak in the bathroom that we found in the morning, the staff immediately got us into a new room so that went great. The people at the desk were very helpful and the Italian restaurant next door was to die for best Italian food I've ever had.
5 out of 5
for Overnight Stay Before Destination
by Jay from Canada

Simple Clean Afordable

Posted Mar 27, 2014 on Hotels.com
Good Value if you have a layover or need a comfortable stay before a flight home.
3 out of 5
by Danny from Puerto Rico


Posted Mar 25, 2014 on Hotels.com
3 estrellas
5 out of 5
for Everyone
by Aries from NYC

Perfect location and great staff

Posted Mar 23, 2014
Pros: Location and staff
Cons: If only it has Post service (to send post card) so we do not need to take a bus to the nearest post office.
Location: Great location, near mall/shopping center
This hotel has a perfect location. It takes only 20-30 minutes from/to the airport. There is a big mall/shopping center across the street which you can find foods (from sushi, Chinese restaurant, McD, BK, to local restaurants), groceries, clothes, etc. Even there's a Walmart attached to the hotel. If you wanna go to the beach area, this hotel also has an easy access. It cost me only 90 Pesos (around $8-9) by taxi to the beach. The staff was also friendly and helpful.