Ratings based on 110 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
for Everyoneby Monica from Gilroy, Ca.
So much untapped potential,great price, but....Posted Mar 2, 2014
Pros: The smallness, the staff. Thank you Jesus, Luis, Eusavio and Eusavio(sp), Alexis, Omar, my maid, Miguel, and all the others that took care of my needs
Location: Good location for being out of all the party atmosphere. As a "mature" woman traveling alone, I felt safe at all hours. Short cab ride to "In" spots.
I loved this hotel and its staff. I had a clean bed, a huge shower, and a big screen tv. The grounds were beautifully maintained and housekeeping did their job. It was past all the Vegas-like atmosphere of the bigger chains, quiet, and intimate. It is the launch site for catamaran and diving trips and had a beach-side bar. That being said, it would be perfect if the owner put some money back into it. If it were my home, I'd make sure the drains worked properly, the stucco was repaired, the tile work wasn't done by toddlers, the lamps worked, and some of the decking was replaced. At some point there were kitchenettes , there are a few remaining pots and dishes; now you are fortunate to have a fridge. It would be lovely if these facilities were restored and a coffee pot added. Or, at least free coffee in the lobby- I gotta have my coffee!- which I bought at the little market on-site (not recommended unless you are hard-core). Both rooms I was in (I asked to be moved for a better view and it was taken care of as soon as a room was available the next day) had a table with 2 chairs. It would be nice if there was something else for clothing and to get luggage up off the floor. I was alone, so the small closet was adequate for what I brought, plus the kitchenette counter served a purpose. The meal buffets had good and bad days for my taste, but I was not all-inclusive, so I had other options if I was up for a short walk. Restaurants and mini-marts close by.
by Thomi from Hopkins MN
Beautiful view low costPosted Feb 18, 2014
Well on a shoe string budget this is am OK place to stay we did get an ocean room view without that this would not be the place to stay. The rooms were clean however we struggled with having towels in the room, there was never a happy medium with the room temperature with the air on it got too cold and with it off too warm. No blankets so had to use our pool towel to cover up and oh my the bed as hard as a rock. But the view was nice. Wifi was only available in the lobby every once in awhile I did get to log onto the pool bar wifi. The fridge worked but the stove did not.
by ATiri from Hoboken, NJ
Avoid it.Posted Jan 14, 2014
Location: Cancun is simple; in the Zona Hotelera, you are already in the beach and all the activities are very close. Buses are fast, cheap and ubiquitous.
It looks like that after they built the hotel in the 70´s, they did not bother to upgrade anything, not even the paint on the walls. Rooms are awful, with useless kitchenettes, horrible beds, unpractical closets and bathrooms that cannot justify more than thirty dollars for the room, but it was listed several times higher. Cancun has its fame of being absolutely overpriced and this hotel should be the poster for that. The only thing that saved the stay was the cleaning ladies that kept the rooms and baths sparkling and smelling decently. The staff at the desk was somewhat helpful but they could not make a miracle to hide the wear and tear of the whole building. The only relatively new thing in the room was the TV but if you do not ask for a remote, no one will tell you are entitled to one. If the weather is good, it may be an OK place to sleep and take a shower, but if it rains, it may be an ordeal to stay there. They only have WiFi at the main lobby and it can get crowded on a rainy day.
The worst hotel I've seen in years.Posted Jan 13, 2014
Terrible! It's so dilapidated I couldn't believe expedia would keep it in it's site! The smell was terrible and all the facilities so bad I was afraid to touch anything! I want to mention that I couldn't stay in this hotel even when I couldn't get any refund!!! Please save yrself a horrible experience. I'm not a super demanding customer and stayed in a hostel before but when u are not sure if u can sleep even with yr clothes on or sit on a chair without shuddering it's bad!
for Everyoneby A verified traveler
Tequila is unlimited in this hotel!Posted Jan 11, 2014
Pros: hotel stuff
Location: Coco Bongo, by bus about 10 minutes
first time to Cancun, a little bit rush for five days tour
for Everyoneby hector from new jersey
hotel needs to fix a few thingsPosted Jan 11, 2014
Cons: a lot, the bridge to the restaurant, the electronic keys on rooms never work ,you CAN NOT swing on the ocean, a lot off plants even they clean daily
Location: is ok is the last hotel in the area
The personnel in this hotel make's a time pleasure , the hotel has to fix a lot off items but the personnel in this hotel are EXELENT
for Everyoneby kari from oreg
Nice hotel, on beachPosted Nov 28, 2013
Older hotel for cheap, on nice beach, great pools, rooms clean, but not terribly comfortable , staff wonderful and attentive
for Familiesby Emilia Flores from Cancun
Posted Oct 25, 2013 on Hotels.com
We did not stay in this hotel to begin there was not parking space, second we had to leave a deposit of $ 20.00 for the TV remote, third no elevator for a disable like me, with a child of 5 years and the room reeked humidity, cigar, decided not to stay for those reasons not refunded any money we do not care, but it was best decision for our health. Previously stayed at Casa Maya a hotel that has nothing to envy to 5 star hotels for the price imperial pearls gave us that is garbage. Please be carful acomodations When you offer at this hotel.
for Everyoneby andy from nashville, tn
Nice Hotel that is clean and quitePosted Oct 17, 2013
Pros: The head waiter will do anything to keep you in food or drink from 0700 to 2230 everyday. He a great asset to the hotel
Cons: shower water, toilet function, and a softer mattress
Location: shopping a short bus ride away, many restaurant's there also, all day trip you choose to do you are pick up at the lobby.
This hotel is an older one but is very well maintained and the staff goes above and beyond to ensure your stay is enjoyable.
by A verified traveler
Worst experience!!Posted Aug 11, 2013
It was brutal, not even just the bedrooms but also the service. I'll never go back to this hotel!