Ratings based on 124 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
by A verified traveler from chicago il
So much to sayPosted Jul 10, 2014
First of all you have to exactly check in at 3 not before we booked a king And got 2 standard the key to the room never worked so my husband went to tell them everytime it looks so nice on online but in person nothing like it the beach smelled like fish never again will i stay here very dissapointed with the service 😠
by A verified traveler from Dallas, Texas
Very DisappointingPosted Jul 9, 2014
Location: Location was good, close to activities
We were very disappointed with this hotel. The staff was only friendly to those who could speak Spanish. It is a very old hotel and the whole place needs updating. Had to walk up four flights of stairs daily to get to the room. Bed was uncomfortable.
for Everyoneby A verified traveler from florida
No complaints!!Posted Jul 8, 2014
Pros: The staff were extremely friendly and helpful.
Cons: Need an actual blanket for the bed instead of two sheets. Remote control didn't work very well for tv.
Location: You can rent a jet ski and dart over to Isla Mujeres or go swimming or take a taxi to downtown, which is only a few minutes away. Hotel offers tours.
I overall thought you get a lot for your money. This is an all inclusive resort situated right on the beach overlooking Isla Mujeres. The room had a flat screen tv with some English speaking channels. Unlimited food and drinks provided throughout the day. Chairs and beach towels provided free of charge. The staff were extremely friendly and accommodating and most spoke English well. I had a great time!
by A verified traveler
Cheap, but for a reasonPosted Jun 12, 2014
Pros: The highlight of the hotel are the hammocks in the ocean.
Cons: Where to start, so many things
So the cheapest room is $60. Save half that and stay at a private room in a Downtown Hostel, such as Haina Hostal (which I then moved to). Yes, this hotel is in the Hotel Zone, but only just, and seriously it is not worth it, considering you can catch a two minute bus from Downtown to the Hotel Zone for less than one dollar. The staff were unhelpful. The room walls are extremely thin. I could hear guests in other rooms around me going toilet, washing their teeth, even walking around their room. Worst night sleep ever. Wifi does not work in your room, nor at poolbar (which they say it will) and it is even patchy in the reception área.
for Everyoneby Nanette from National city Ca
Old but clean too far from the beachPosted May 12, 2014
Its good to use just to sleep not a hotel to hang out at. I stayed there for half my stay n my other half we moved to Royal Solaris were we were able to enjoy the beach and were walking distance from Playa Delfines :)
for Everyoneby Andrey from Vancouver, WA
1st trip to Latin AmericaPosted Mar 27, 2014
Food is good (all inclusive option), room is good (big but a bit old, and TV is that bulb-operated with cross-lines running on the monitor), free wi-fi is great, water is calm on the beach (almost no waves), yes the sea is warm here. The place is quite most of the time and feels lonely. It is not far on bus to other busy locations and mall. If i come again, then I would try next hotel down the beach called Holiday Inn (more modern). Thanks to staff for doing excellent maintenance and cooking!! Gracias!!
by A verified traveler
Off strip very cheap but not a good hotelPosted Mar 21, 2014
Pros: View of huge beach was great
Cons: Food and service
Location: Was not near any other restaurant and the nearest shopping you had to take a taxi or a bus way off main strip
Staff here was not helpful. Before we could even get to our room we got attacked by a lady trying to send us on excursions or sell a time share. Did not even have a coffee pot in the room and the restaurant did not open till 7 which was when they would pick you up for excursions so you could not even eat there. We did eat there one time and the food was terrible!!!!
by ed from il
Good price and location terrible cleanlinessPosted Mar 20, 2014
I was there on time and when i got there i asked for some information and they didn't help me to find the information. They make me wait for 1 hour until I complaint and forgot about the service that I was trying to get. The personal are the worst they really don't care about their business.
for Everyoneby rog from Missouri
It was what I expectedPosted Mar 14, 2014
Friendly locals. Be prepared to ask plenty of questions before you pay or buy.
for Everyoneby Joe from British Columbia, Canada
ON the beachPosted Mar 13, 2014
Great location. Calm beach...no big crashing waves. Handy to bus stops to go downtown or to the tourist clubs farther down the Hotel Zone.