Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
72% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Venezuela

Hotel sencillo a orilla de la playa

Posted Jun 28, 2015
Pros: Posee playa buena para los niños, al igual que piscinas en buenas condiciones. Buena atención por el personal y buena limpieza.
Cons: Los desayunos muy básicos y grasosos para mi gusto, reserve días adicionales cambiando a régimen sin desayuno.
Location: Esta cerca del centro y la zona hotelera. Tiene una tienda bien surtida al lado del hotel para la compra de bebidas y comidas básicas.
Hotel sencillo, con habitaciones amplias y nevera , lo cual nos sirvió bastante ya que podíamos comprar algunas cosas para prepararnos las comidas
4 out of 5
Recommended
for Everyone
by A verified traveler from 神奈川県

ほどよいホテル

Posted Jun 26, 2015
カンクン到着が、夜の便だったのでコスメル島移動前に2泊しました。 築年数は、結構経ってる感じですがこまめな手入れの跡があり部屋、浴室も清潔でした。朝食は、水上レストランでペリカンも見れて楽しかったです。他のお客さんはメキシコ人のカップルや家族が多かったです。
1 out of 5
by A verified traveler from g

Smutsigt och ofräscht

Posted Jun 22, 2015
Vi hade inte förväntat oss mycket, men ändå.. När vi kom ignorerade personalen oss i en kvart. De hade innan det inte svarat på mail om att vi skulle ankomma sent samt hjälp med transport från flygplatsen. Till slut började de checka in oss- när vi skrivit på papperet Fick vi veta att det inte fanns något rum till oss, och vi skulle få åka till ett annat hotell inatt- men dagen efter skulle vårt rum stå klart och ha utsikt mot havet. Efter en natt på ett annat (väldigt fräscht) hotell kom vi tillbaka. Då var vårt bagage, som de förvarat åt oss, borta. Jag talar spanska så det var inga kommunikationsproblemen- de kunde inte svara på var det var. Till slut tröttnade vi och bara tog rumsntckelb och gick till vårt rum- där fanns bagaget. Det var inte havsutsikt, träet var ruttet och det var fullt med mögel i taket. Det fanns inga handdukar och var allmänt skitigt. Vi var för trötta för att orka göra något.. Då kommer en tjej plötsligt inrusande och fnittrar medan hon sprejar någon parfym i rummet och efter henne en man med två handdukar. Tack och liv skulle vi bara sova där en natt. Frukosten var fö det synligaste jag sett i mitt liv. Brödet var mögligt, brödrostarna fungerade inte, allt såg gammalt och ruttet ut. Ett tiotal myror flöt omkring i skålen med sirap utan att någon orkade bry sig. Åk INTE hit är mitt råd. Mardröm.
2 out of 5
Recommended
for Everyone
by A verified traveler from california

You get what you pay for

Posted May 14, 2015
When you first walk in the lobby is underweliming. The bar in the lobby is out of service and looks like it had been for years. The juke box and the payphone also do not work. The staff do not aggressively greet you and most speak little English. The room was large and our patio let us out straight to the beach, awesome! The pool staff and activities manager (sissy) is wonderful and is bilingual. They did not change our sheets and we had to hunt the maids down for new towels everyday. The rooms are dated but when your in cancun, who's staying in the room all day!?? Not me! The restaurant is ok. Nothing bad nothing wonderful to say. Wifi only in lobby and pool area. This is normal for most hotels in the area. This is the hotel where people from Mexico go to vacation in cancun. We met many couples from other places in Mexico.
3 out of 5
by A verified traveler

Posted Apr 30, 2015
rooms are out of date, hotel needs serious renovation
1 out of 5
by A verified traveler from London, UK

Hotel in bad shape

Posted Apr 22, 2015
Pros: The airport is nearby.
Cons: Dirty rooms with cockroaches. None of the rooms have wifi. Wifi is only available in the lobby or pool but early in the morning.
Location: There are no restaurants nearby so if you want to eat out have to go downtown by taxy or bus.
We killed huge cockroaches in our room. Mattress was so old that the metal coils were out. The corridor right outside of our room had excrement on the wall. Our room faced the parking lot and main avenue, so we could hear the traffic go by all day non-stop. Plus the room had bizarre air-conditioning system. The only way to switch on/off the air conditioner is to walk outside the room, in the switch board located in the corridor. Anyway, we gave up using the air conditioner as the air smelled of vomit. Restaurant had very limited variety of food, often not that good.
1 out of 5
by A verified traveler from Los Angeles, CA

Hotel is really old.

Posted Apr 6, 2015
Pros: view from our room.
Cons: build a new hotel and get a new manager.
Location: n/a. this hotel is far from tourist attractions. you have to drive or take public transportation to go anywhere.
hotel location is far from nightlife and main touristic attractions. The hotel employees were very nice and helpful when needed (NOT MANAGEMENT) but the hotel is in terrible condition. The pictures on the internet are NOT updated! the room I got was OLD and run down. We got a room that had a non-working kitchenette with the wires hanging, old minifridge that didn't cool and a stove that was missing the top platforms... (yes, it was that bad!). The hotel does not have an elevator or other facilities to enjoy your stay. THE WORST PART is that they don't have parking. they pile all the cars they can park in the front making driving in and out impossible...so much, that our rental car was hit. We got into a huge argument with management because no one noticed that someone hit our car until we saw it as we were walking out. I highly encourage you to stay away from this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel on the beach

Posted Apr 5, 2015
They have a pretty cool staff, breakfast was satisfactory but they must upgrade the rooms. The bed was really uncomfortable, the pillows hard as a rock, the AC sounding like it was about to fall apart and the door! What a difficult door to open, the card reader wouldn't work most the time. We rented two rooms and it was all the same for both. If they invest and upgrade their rooms I think it will grow their business. For now I wouldn't return.
4 out of 5
Recommended
for Couples
by MARCOS from San Cristobal Edo. Tachira

Excelente Hotel

Posted Apr 3, 2015 on Hotels
Excelente atencion, muy divina la comida (solo si te vas a estar muchos dias te aburres de ella, ya que repiten los platos), si regreso a Cancun me quedaria en el mismo hotel, no es lujoso pero muy comodo.
2 out of 5
by A verified traveler from martinez

hay aires acondicionados en el area de descanso..

Posted Apr 2, 2015
En mi reservacion inclui el desayuno.. y en el sist. Del hotel no estaba incluido.. no me gusta que me intenten vender tiempos compartidos...y un reprentante del hotel lo intento... recojan los AA. Que tienenen el area de husped...