Ratings based on 859 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Worth, Texas

Best Hotel in Cancun

Posted Apr 21, 2015
Pros: Excellent hotel staff, Excellent food in restaurants, Great beach, Awesome beds. Hotel is very clean
Location: Close to shopping and restaurants - walking distance
This is the 4th time we have stayed at the Presidente and as always it was awesome. Comfortable beds, clean rooms, hotel staff very helpful as always. Best beach in Cancun. Excellent breakfast, good restaurants. What more can I say, its the best........ Close walking distance to shopping and other restaurants
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasil; Santa Catarina

Hotel novo, confortável, limpo, bem localizado

Posted Apr 21, 2015
Ponto de ônibus em frente ao hotel, o que facilita o deslocamento. Funcionários atenciosos e prestativos. Muito limpo e confortável. A única desvantagem é que a wi-fi é paga e cara, nos dias atuais isso não deveria ter restrições.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

great place to relax and escape from reality

Posted Apr 21, 2015
Pros: Restaurants are excellent,beautiful beach,friendly and efficient straff.
Cons: some type of entertainment in the evening
Location: Close to downtown Cancun with shopping and nightlife
We have stayed at this hotel numerous times and always enjoy the quiet,peaceful atmosphere,beautiful surroundings and beach,friendly staff,and superb cuisine which is a pleasant escape from the many all-inclusive properties which we frequent on the Riviera Maya.We would definitely recommend this property for those individuals who really are looking for a place to relax and "geat away from it all."
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

A short stay...

Posted Apr 19, 2015
I arrived in Cancun a few days earlier than planned due to an excellent airfare opportunity. I opted to stay at the Presidente due to my allegiance to IHG and to the proximity to my final destination. The room was comfortable and the staff accommodating. After departure, I realized that I had left a book that I was reading in the room. I called the hotel. They had the book and offered to keep it until it was convenient for me to come get it. Great place to stay and very accommodating.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom West Covina Ca

Excellent Hotel

Posted Apr 19, 2015
Pros: Cleanest beach around.
Cons: We would of liked free Wi-Fi.
Location: We went to Islas Mujeres, Chi-Chen-Itza, and down town Cancun.
Everything in hotel was perfect. The staff was helpful, hotel was clean, food was good and most of all the beach was clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Shorewood,Il

Best beach in Cancun.

Posted Apr 13, 2015
Pros: Stayed on the club level. Had a Balcony with ocean view. Free breakfast and dinner snacks come standard with this floor
Cons: Nothing except maybe some more TV channels in English. Of course you are in Mexico though.
Location: Nice grocery store right across the street and a hidden gem restaurant 2 doors or so down from that. They sell pizza's and pasta's and good burritos
Have stayed here 4 or 5 times and am never disappointed. The beach service is great along with the pool service. Never lacking in getting a spot on the beach, even when sleeping in late.Great Breakfast buffet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Cancun 2015

Posted Apr 8, 2015
Pros: Everything.......well almost. The Club lounge seemed a little large for the number of people using it.
Cons: Possibly making it possible to entertain friends in the lounge, at our expense would have been enjoyable.
Location: Everything was very well located, easy walking to shop and the restaurants we went to were easy to find.
Absolutely the best experience we could have. Our Club room was an upgrade which couldn't have been nicer. Very much appreciated!!!!!! It'll be hard to match on our next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico D.F.

Excelente

Posted Apr 8, 2015
Pros: Todo
Cons: Bar o Lounge por la noche para gente mayor.
Nos gusto la renovación de sus habitaciones y del hotel en general. Están en la mejor playa de Cancún sin lugar a dudas, pero lo mejor es la atención de todo el personal desde la recepción, camaristas, meseros y excelente todo el staff del concierge club. Felicitaciones a Javier que siempre estuvo atento con nosotros. Lo único que les sugiero es que por las noches tuvieran un bar con música para la gente grande, que por cierto es muy difícil de encontrar en toda la zona hotelera, todo es para jóvenes y la gente grande no encuentra donde ir. Mis felicitaciones y continuaremos regresando con ustedes.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Excelente

Posted Apr 4, 2015
The hotel lobby is ample and modern with some 50 styles furniture and walls of unpolished travertine . We where greeted by Jose the checking clerk in a very amicable and welcoming way. He was excellent meeting our requests . The Intercontinental is a world class hotel, recently remodeled And with a wonderful calm beach in front. Service is impeccable and provided with pleasure and eagerness to serve. Staff is well trained I would say extremely close to the standards of " The Peninisula" Or " The Four seasons " I would recommend this hotel. Not to many children in premises Better for couples . My girlfriend and I can't wait to go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel not the best location

Posted Apr 4, 2015
Pros: great staff, fab breakfast
Cons: elevators fasters
Location: it wasn't my favourite there was always traffic to get there
we like the hotel very familiar and good installations