Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Nice hotel on the beach

Posted Jul 27, 2014
We had a wonderful stay at this hotel on the beach. We were on the Club floor with a balcony with an ocean view. Breakfast was great, and what this hotels strongest selling point is its excellent location. Be careful of bringing valuables to the beach - someone walked off with my nephew's goggles. But overall, this was a great place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel

Posted Jul 12, 2014
I had a fantastic time. Everything about this hotel was extordinary
3 out of 5
Recommended
for Everyone
by A verified traveler from ca, usa

BEAUTIFUL BEACH

Posted Jul 11, 2014
Good experience but be careful with your personal items. My cell and shorts were stolen from beach area :(( someone went into my beach bag while swimming. Hotel security did nothing to help :((
4 out of 5
Recommended
for Everyone
by A verified traveler

Execellent stay

Posted Jul 11, 2014
Pros: Everything
Cons: Beware of the Xcarat salesman in the hotel. Untrustworthy
Good hotel, good location. Would definitely stay there again
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Love the Beach!!!!!!!!!!!!

Posted Jul 11, 2014
Pros: The Beach is Amazing.
Cons: The Building needs a little TLC and the Pool should be updated maybe or at least fix the tiles that have fallen. Also should clean it better.
Love the Beach!!!! The HOtel is a little out dated could deserve a little maintenance especially the Pool. But other the that the rooms have been renovated and I really was happy with new look. I have previously stayed at Hotel around 6 years ago. Because of the beach I came back with my kids. They loved it had so much fun. The food and drinks are really good. I've stayed at the Royal in Playa Del Carmen its all inclusive the hotel is beautiful but each time I go I get really sick....... So thats another reason I am really happy with Intercontinental Presidente Cancun, not one of us got sick. The staff is amazing so nice and helpful. I would go back again. We miss you Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel rooms

Posted Jul 9, 2014
Super modern, new hotel rooms. Loved the tile/marble floors (vs. carpet). Fair and reasonable pricing for food and drink, attentive service. Beautiful white sand beach with still water, great for swimming. Would definitely recommend as a reasonable, but upscale experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

PRESIDENTIAL FEEL AND RESULT

Posted Jul 2, 2014
Pros: Staff, rooms, beach.
Cons: Gift shop needs more offerings. I would like it if they add another restaurant.
Location: The beach is excellent, and you are close to beach toy rentals.
I spent 7 nights at the property, and loved every minute of my stay. The staff is beyond amazing, nice, and polite. They make you feel important and cared for. In particular Martin, I think that is his name. He works as a waiter at the beach; I think he works for the grill restaurant. He is quick, polite, and amazing! Tip him well, as he deserves. I think the property should add another restaurant with variety of foods. I wanted to stay at the property and got tired of eating between the two restaurants they have; all though the food is superb at both. I did not like how expensive the internet was, I ended up buying per hour, which is 25 pesos per hour, so I ended up doing purchasing an hour or two a day. You can also use the computer center which of course provides internet, and you can print your boarding passed here, BIG HELP! The gift/ convenience shop needs to offer more and diversified products. Gift options are very basic, and like I said having not gone outside of the premises I was limited to choosing from narrow offerings. I know that a lot of travels spent entire trip at the hotel as I have done, so increase your offerings. ALL IN ALL HIGHLY LIKED PLACE, THE BEACH IS SPECTACULAR!
4 out of 5
Recommended
for Everyone
by A verified traveler from riverside ca

Has one of the beautiful beach spots in cancun!

Posted Jul 1, 2014
The hotel was one of the first hotels to be built. That's the reason why it has one of the beautiful beach spots with white sands and blue crystal-clear waters. The staff on the beach cater to you. You have to try the piña colada served in a coconut! Delicious!!!! Ciao
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Best beach in Cancun

Posted Jun 26, 2014
Pros: The beach in front of the hotel was perfect, this hotel had more beachfront property than any other location. The room was very nice too.
Cons: Water temperature of the pools was too warm. The exterior of hotel needs painting, these are minor compared to the benefits of the hotel.
Location: The hotel restaurants and others in area were much more expensive than anticipated. We have traveled a lot and were surprised by the high cost.
My husband and I took an anniversary trip to Cancun. The waters are beautiful and the beach perfect. It was an awesome getaway for us. The Presidente was very clean and the staff were professional, courteous, and attentive. The meals we ate at the hotel rivaled those in Cancun, and were very tasty. Be prepared for a highly commercialized area if traveling to Cancun- lots to see and do, but if you like quiet and layed back, you might prefer a different location. We were highly encouraged by everyone in the city to make a trip to Isla Mujeres, but in reality, we had just as much fun staying on the beach in front of the hotel. I would make the trip again.... and again and would choose to stay at Intercontinental Presidente Cancun, for the price, it can't be beat!
5 out of 5
Recommended
for Everyone
by arely from houston tx

Cozy & Family Friendly

Posted Jun 23, 2014
The hotel is very close to a supermarket, mercado & nightlife. It's small & cozy in comparison to the monstrous size of Riu. Easy access to the beach & pool. Excellent customer service in the hotel and cancun itself. Very helpful concierge that recommended great choices. Walking distance to isla mujeres ferry.