Ratings based on 573 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by terrence from canada

Beautiful beach and clean rooms

Posted Apr 11, 2014
I enjoyed the beautiful beaches but the cleanliness of tge rooms. The staff was helpful. Food was great.
5 out of 5
Recommended
for Everyone
by Jill from New York

Beautiful hotel, perfect vacation

Posted Apr 8, 2014
The hotel was directly on the beach. The staff was so attentive and friendly, they arranged a private dinner at the beach for us and provided us with complimentary drinks and dessert. The rooms were always meticulously clean and very bright. The food was so delicious that we only left the hotel twice to eat outside during a 9 day trip. The prices were very reasonable with cocktails for merely $8. I can only recommend this hotel to anybody who wants to have a fabulous relaxing vacation in Cancun, MX. I will surely come back.
5 out of 5
Recommended
for Everyone
by Beach Lover from Westerville, Ohio

Nice hotel. Friendly staff. Esp. restaurant staff

Posted Mar 30, 2014
Pros: Bus stop right at hotel door. Only $1.
Great beach location. Easy access to activities.
5 out of 5
Recommended
for Everyone
by sarah from Sydney

Amazingly beautiful hotel, loved it!!!

Posted Mar 27, 2014
The staff were extremely friendly and helpful, they did everything possible for us. I absolutely loved this hotel, the pools and gardens were beautiful, right on the beach. The beach was an unbelievable blue. The location was good with the nightclub zone about a 10 minute walk away. The only cons would be that for the money you spend on this hotel, wifi should be free and if you can avoid staying on the bottom floor, do! It was very noisy at all ours of the night with large groups of people coming back to the hotel drunk.
5 out of 5
Recommended
for Everyone
by Weiyan from Vancouver

Short stay

Posted Mar 26, 2014
We just spend 3 nights in Cancun. And most of the time we wonder around all day long, hotel just a place to sleep for us. The pool and the beach is really good. walking distance to shopping center but still quiet.
5 out of 5
Recommended
for Everyone
by Bruno from Chur Switzerland

Very nice hotel with white sandy beach

Posted Mar 22, 2014
Pros: Staff, Rooms, restaurants, beach, location
Cons: Nothing
Location: Very good location
All was beautiful, perfect and we would like to come back as soon as possible. The staff was very friendly. Thanks
4 out of 5
Recommended
for Families
by lulu

Nice

Posted Mar 21, 2014
Cons: Hotel reception
I reserved a room with balcony viewing the ocean, BUT when I arrived they said we don't have availibity of your order!!! Then they give me a suit but still no balcony and no good view. The room was very clean, but two times I had to ask the room service for the water and the tea bags that they should put them in the room every day . I included the breakfast on my stay , and I liked the food there. The location is good , you can walk to some shops and you can ride the bus for $9.50 pesos or $1 doller and it is about 6 minutes to La Isla mall.
5 out of 5
Recommended
for Everyone
by ST from Boston

Great beach, upgraded to exec room

Posted Mar 19, 2014
Pros: Room, beach, not crowded
Cons: We left messages for people from our party checking in late multiple times and none of the messages were ever relayed.
The beach was even better than expected but the only down side was that water sports rentals were limited and extremely pricey. The staff were friendly and helpful if we had questions. Very inconvenient not having free wifi access.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Mar 18, 2014
I was very happy with the hotel staff location and cleanliness. The breakfast was totally worth the upgrade.you should ask to be on the ocean side because a garden view is actually a parking lot view. The bed was very hard but the pillows were soft. The rest room had a glass door to the bathroom which gave no privacy and the shower had a window. Make sure you are comfortable with the person you stay with! We could hear the people in the rooms next to us also.
5 out of 5
Recommended
for Couples
by Elif from Montreal

Amazing hotel, best beach in Cancun

Posted Mar 16, 2014
Pros: The location, the beach, the staff
Location: Great location. The bus stop is literally in front of the hotel. It's walking distance to the club area.
We had a great vacation at Cancun. The hotel was clean and well maintained, as well as the room. The staff was very nice and friendly. The open-buffet breakfast was fresh and diverse. The beach was amazing, definitely the best beach in Cancun. The sand and the palm trees on the beach were beautiful, the water was always clear and still. Couldn't have asked for a better hotel. We were pleasantly surprised and had a great stay.