Ratings based on 913 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Fabulous stay! Excellent hotel staff!

Posted Jun 30, 2015
Had a great stay at the Intercontinental. Awesome hotel staff. Great location. Gorgeous beach! Made my romantic getaway sweeter!
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Comfy

Posted Jun 29, 2015
Staff was excellent. It was a trip to celebrate a milestone birthday and staff was very accommodating. Received a special 'birthday cake' from hotel. Would say spot is def good for low key, family friendly stay. While it was relatively quiet, only drawback was ability to hear folks coming & going in the hallways. Would still recommend since we didn't spend much time in our room. Thoroughly enjoyed the breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Posted Jun 28, 2015
Great front desk people , nice pool, great drinks ! Will definitely go back again. Good location , close to everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great location. Center stage

Posted Jun 27, 2015
Pros: The renovations were beautiful and so were the views of the beach and pool.
Cons: The music at the bar could have been a little louder to create more of a social atmosphere.
Location: There are local shops for tourist near buy, restaurants, and opportunities for other excursions on the premises.
We had a great stay at this hotel. A quick bus rides takes you to the touristy areas or downtown. The staff was very accommodating (kudos to Daniel) and the restaurants offered through the hotel were scrumptious. I would suggest adding the morning buffet to the cost of hotel when booking.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Brilliant

Posted Jun 19, 2015
Good rooms. Spacious and clean. Nivr private heach and pools. Beautiful food. Weordered room service and it always came on time and hot!
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Family vacation summer 2015

Posted Jun 17, 2015
Perfect beach and good location. Everyone was really nice at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice hotel!

Posted Jun 16, 2015
Pros: room and beach
Cons: breakfast choices
Location: Nightlife
This was a very nice clean and NEW hotel. Food was ok - not too many choice but still good. staff was nice, beach was AMAZING compared to Riu next door. Room was nice and large and spacious. The location was good and close to clubs and nightlife. Shopping would have warranted a taxi or bus ride but again not too far. I would recommend this hotel to people who like an upper scale hotel with a modern feel. Internet is spotty in the room. There were no bugs or anything like that. I loved this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente Playa, ideal para familias y parejas

Posted Jun 15, 2015
Pros: Playa
La propiedad tiene una playa inmejorable es ideal para el descanso.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2015
Excellent hotel! We definitely will come back here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Notel

Posted Jun 13, 2015
Pros: Best beach in Cancun, great helpful staff who will try to meet your needs and an awesome property design wise.
Location: Quick access to bus stops ( right outside the hotel with no long walks to them), within walking distance to the mall, party center and shops.
Best beach in Cancun, awesome staff and with the new updates and remodeling this hotel is a five star experience