Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Beach

Posted May 26, 2015
Pros: Friendly staff and location to downtown and Playa Norte
Cons: Not a couple but a LOT of stray cats and dogs wandering all over the island.
Location: Great location to downtown and directly on Playa Norte
The room we booked through Expedia was a standard 2 bed hotel room. The room was normal size with a very small refrig and small coffee pot. There is nothing extra in the room to make it anything more than a clean 2 bed room. Booking a room with a kitchenette would be ideal to store cold drinks and easy meals instead of finding different restaurants for every meal. The wait/bar staff is excellent. Very outgoing, friendly and attentive to all your needs. The beach is incredible and there were always chairs and umbrellas available for use.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location good room great attention

Posted May 22, 2015
Beautiful island great food great places to shop souvenirs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire

Great family experience

Posted May 11, 2015
Pros: The restaurant staff was attentive. Eloy was the best waiter! And the concierge was full of information.
Cons: The dehumidifiers need to be emptied on a regular basis to keep the room from smelling musty.
Location: Location is perfect! Everything you need is within walking distance. But renting a golf cart is fun.
We had a great family vacation. Not knowing what to expect, we were more than pleased with the hotel. The staff was friendly and helpful. It was especially helpful that staff also spoke English. Our suite was fabulous! Great accommodations and a beautiful view of the ocean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Very friendly staff, rooms are comfortable and clean. Definitely would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Beausoleil First Nation

clean, friendly and GREAT location!

Posted Apr 29, 2015
This hotel was great! We had such a nice time with our daughter. The staff was extremely friendly and courteous, so nice! The price was cheap too. I loved how the pool was nice and warm, and I loved being so close to that beautiful beach Playa Norte. The food was also really good (and not expensive) at the hotel restaurant by the pool. Will be back next year!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Fabulous place!

Posted Apr 22, 2015
The hotel was clean, the staff were amazingly friendly and helpful! There was never a shortage of beach chairs and umbrellas and there was always someone checking in to see if we needed anything. The rooms had a filtered water cooler which was clutch. The beds left something to be desired. They were hard and uncomfortable and the sheets were scratchy, not the best on a sunburn. The location of the hotel couldn't be more perfect!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia pa

The staff is amazing. The hotel clean and great

Posted Apr 21, 2015
The staff is amazing. The hotel clean and great Location right on the beach. Pool was enjoyable and always kept clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay City, WI

Great Hotel on the Best Beach.

Posted Apr 16, 2015
Pros: Hotel is great and the staff is very friendly and accommodating.
Cons: They would rather you book your room with the hotel instead of through a third party like Expedia. Not willing to upgrade through them.
Location: Within walking distance to everything! Location is awesome. Best location on the Island for beach and restaurants.
We had a standard room with two double beds. It was adequate for our stay as we were not in the room that much. If you are going to spend more time in the room you may want to upgrade to a two room suite that has a kitchen and separate sleeping/living rooms. The regular room is a nice size not super small or anything. Nice closet space and a safe in the closet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

Nice

Posted Apr 12, 2015
Nice place for a couple of nights bech was crowded but in a good location The staff was great especially the activity director went out of his way to greet us when ever he saw us and gave us great information and did not push anything on us
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Apr 2, 2015
Have been returning to the Ixchel for 10 years and it's kication comfort and staff are second to no other hotel on the island.