In addition to an indoor swimming pool, jet spa, and fitness center equipped with weight machines, cardio machines, and free weights (all complimentary), the three-story, 3,252-square-meter (35,000-sq-ft) health-and-beauty spa includes women's and men's wet sides with saunas, steam rooms, Vichy showers, side-by-side hot and cold eight-person spa tubs, and relaxation lounges (daily surcharge for all).
Spa services include massage, body scrubs and wraps, and facials--many featuring traditional Mayan techniques and ingredients--as well as hair- and nail-care and waxing. An exercise studio offers Pilates, yoga, aerobics, kickboxing, stretching, and spinning classes (surcharges for all classes).
Connected by a 40-meter (44-yard) skybridge, a partner resort, Marriott CasaMagna Resort Cancun, includes a children's club offering supervised activities (surcharges) for guests' children aged 4-12. Guests enjoy signing privileges at Marriott CasaMagna Resort Cancun's restaurants. A shopping arcade includes an art gallery and a jewelry shop. A business center contains five computers offering high-speed Internet connections (surcharges). Wireless Internet access (surcharge) is available throughout the resort. The JW Marriott Cancun Resort purifies its water.
- Swimming pool - indoor
- Swimming pool - outdoor
- Poolside bar
- Swim-up bar
- Swimming pool - children's
- Spa tub
- Full-service health spa
- Steam room
- Sauna
- Concierge desk
- Complimentary newspapers in lobby
- Health club
- Room service (24 hours)
- Bar/lounge
- Multiple large conference rooms
- Event catering
- Business center
- Multiple small meeting rooms
- Ballroom(s)
- Exhibit space
- Banquet facilities
- Audiovisual equipment
- Cell phone/mobile rental
- Secretarial services
- Business services
- Total number of rooms - 448
- Porter/bellhop
- Express check-out
- Doorman/doorwoman
- Security guard
- Multilingual staff
- Safe-deposit box at front desk
- 24-hour front desk
- Express check-in
- Medical assistance available
- Beauty services
- Currency exchange
- Tour assistance
- Hair salon
- Gift shops or newsstand
- Shopping on site
- Dry cleaning/laundry service
- Shoe shine
- Elevator/lift
- Number of floors - 14
- Air-conditioned public areas
- Tennis on site
- Wedding services
- Supervised childcare/activities
- Babysitting or childcare
- Laundry facilities
- Garden
- Wireless Internet access - surcharge
- Rooftop terrace
- One meeting/conference room
- Number of restaurants - 2
- Breakfast available (surcharge)
- Free parking
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