Ratings based on 669 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY, NY

Divas weekend

Posted Jan 21, 2015
Cons: Not much happening after 10 pm, bar closes at midnight.
6 ladies visiting for 3 nights. Great time. Very large rooms, all with full ocean view balcony. Everything you need in a resort, beautiful pools and beach, plenty of lounge chairs and shade covering, drink and food service excellent. Service overall very good. Very convenient location to excellent restaurants and short cab ride to nightlife. Eat at Fred's right across the road, La Habuchuela Sunset short cab ride and La Parilla in downtown ( lots of fun)!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 18, 2015
The Deli could have more take out food like the Marriott next door.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Cancun break

Posted Jan 14, 2015
Pros: Location, cleanliness and service (when you get it)
Cons: timeliness of service, not allowing people hold pool chairs for hours without using.
Location: great location, easy to hop a bus to go everywhere and many things to do within walking distance.
This is a wonderful hotel and the service is great when you get it. You have to be very patient and there is a lot of people, so it is hard to get a break.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puebla

hotel muy completo en los servicios

Posted Jan 14, 2015
hotel con excelente ubicación y servicios completos. playa, albercas, restaurantes, gimnasio, spa, bar y habitaciones comodas. muy a gusto!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Nice hotel and location

Posted Jan 11, 2015
Pros: Location and the staff was friendly.
Cons: Communication
Overall, this was a nice hotel. I upgraded to a suite in one of the two rooms that I booked. If I had known in advance that they would be doing all the exterior construction and that the adult swim up bar would be closed, then I would not have booked this hotel. There was not even a reduced rate since they were doing construction. Most hotels announce that construction is ongoing during a specific timeframe and reduced rates typically apply. I had to ask at checkout for some sort of a discount and was offered VERY little off for a two room stay that cost so much. I typically stay with Marriott for both business and vacations, so I will have to rethink this even though I have a trip planned at a JW Marriott in the future.
Comment from Hotel Management
Jan 19, 2015 by Miguel Flores, Hotel Management
Dear Mark Thank you for your recent visit to our property in Cancun, I am glad to read that the overall experience at our Resort was an enjoyable one, we work hard every day to provide to our guests remarkable service in a very nice facility, in order to keep this high level it is necessary to do some renovation works from time to time, I apologize if with those works we were short in our goal but, I sincerely hope you give us the opportunity to host you again when your travels bring you back to Cancun and then show you our improvements. Regards, Miguel Flores Manager on Duty
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
Friendly staff, well maintained facility, food and drink are expensive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Amazing Staff

Posted Jan 8, 2015
Pros: Staff, architecture, perks, and good location on the beach.
Cons: Bed was quite squeaky wiht every movement made.
Location: In the hotel zone which many resorts near by as well as a flea market. However, most tourists just stay in the hotels to relax.
My family loved the JW Marriot, most likely due to our membership in Marriott's Club 91. Not only did the exclusivity make the experience feel luxurious and unique, it also catered to our family's every needs. Our favorite staff member, German, made us feel completely at home and knew all of our names, which is quite impressive as there were quite a number of club members. At the club, all meals and drinks (alcoholic as well) were included, making our trip hassle and costly free. Due to our club membership, we had more perks such as full acess to the spa facilities that usually come at a fee or free rollaway beds. Overall, I would recommend this hotel to anyone going to Cancun in the future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ciudad de Mexico

Excelente Hotel

Posted Jan 7, 2015
Pros: La habitación, la vista, el servicio y la comida.
Cons: El espacio entre mesas del restaurante.
Jw Marriott es garantía de calidad. Lamentablemente en invierno hace mucho viento en esa parte de la playa de Cancun y prácticamente todos los hoteles de esa zona se ven afectados. A partir de la zona del Presidente Intercontinental todo es mejor a nivel playa. Me llamó mucho la atención que la playa de todos los hoteles de la zona está llena de algas y no alcanzan a limpiar diariamente. El hotel en general muy bien. Se tiene que apartar un camastro en la alberca antes de las 7 de la mañana si no ya no encuentras nada y el restaurante en el que se desayuna bufette tiene las mesas muy pegadas una de la otra.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Collins, CO

Awesome resort! We've returned 3 times.

Posted Dec 31, 2014
Pros: Incredible location on the beach, fabulous restaurants and the best ice cream in their little gift shop!
Cons: People reserve their chairs at the pool at 5:30 am, by 7 am there are no chairs poolside available. Chairs may be vacant but reserved all day, ugh.
Location: We did a speed boat/snorkeling trip with a company located right across the street. Didn't have to taxi there, just crossed the street.
Impeccable hotel staff from bell hop to check in to wait staff to pool side to bartenders...everyone is very trained and friendly as can be.
5 out of 5
Recommended
for Families
by A verified travelerfrom Bakersfield, CA

Staff very nice and helpful. Great location.

Posted Dec 30, 2014
Pros: Location of the hotel, Beach and pool. Very convenient location for water sports - snorkeling, boating, scuba diving etc
Cons: Actually everything was good. The connection to the adjacent Marriott hotel was very helpful. We had Thai food in the Thai restaurant in Marriott
Location: snorkeling, scuba diving, boating, swimming, sight seeing. We could not do other activities due to shortage of time. We got massage by fish !! try it
The hotel is located in a beautiful place. The staff members were very helpful. We wanted adjacent rooms and transport from and to airport. They took care of it. Room service was good. They did the room twice when we requested. My family will return next year to stay for a longer time.