Ratings based on 741 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom atlanta, ga
Posted May 29, 2015
Awesome, great location, very serving staff. One of the best Marriotts I've stayed at. You can't go wrong!
for Everyoneby A verified travelerfrom Texas
Posted May 28, 2015
Very nice property with excellent and friendly staff. I would return for another stay at this Hotel for sure. Rooms were spacious, clean and comfortable. Only recommendation or change I would suggest is to provide free hi speed Wi-Fi for entire property, especially rooms.
for Couplesby A verified travelerfrom Louisville, KY.
Beautiful setting, wonderful staffPosted May 27, 2015
We were very pleased with our stay at the JW Marriott, Cancun. The building and grounds were beautiful. The pools were very clean and the service was outstanding. Our rooms were clean and comfortable. My only, slight disappointment was, I thought, the bed was too firm for my taste. The Italian restaurant on site was absolutely fantastic! We would definitely return to this property.
for Everyoneby A verified travelerfrom New York, NY
Perfect hotel for our stay in CancunPosted May 26, 2015
We were immediately delighted by the look and location of this hotel. We got a room on the 8th floor facing the ocean and it was truly stunning. We didn't think we wanted to stay long in touristy Cancun but when we got to the Marriott we realized we had made a mistake. Cancun was gorgeous and the ocean was pristine. We had spent 9 days traveling between Tulum and Playa del Carmen and enjoyed the small boutique hotels we chose to stay in but there was a problem with seaweed on the beach and in the water so we much preferred swimming in the many Cenote's we found. However, the ocean in front of the Marriott was perfection. The place was very beautiful and luxorious and we had a fantastic swim in their infinity pool and a fantastic snack at their grill. We then had dinner across the street at Fred's Seafood and everything was superb. I only wish we could have stayed longer. All high marks for this wonderful hotel.
for Everyoneby A verified traveler
Posted May 21, 2015
Overall very good experience. Enjoyed Breakfast buffet, Pool, and Cabanas, thought attention from staff at Cabana was lacking.
for Everyoneby A verified travelerfrom Washington State
Very comfortablePosted May 15, 2015
Second visit to the Marriott. Very nice place with only a couple of suggestions. Can't get coffee until 6am and sometimes things are planned that make this too late. The Sedona Grill for dinner left something to be desired. Had pork tenderloin and it was rare. Pork ALWAYS needs to be well done!! Couldn't eat it. Breakfasts on the other hand were very good. Pool is wonderful and staff are great!!
for Everyoneby A verified travelerfrom Kasson, MN
Great place, nice pools, great food!Posted May 10, 2015
With the favorable US exchange rate, things were even better than expected! Pizza for lunch at the 750 is less than $5 U.S. Room was great, tip 100 pesos a day and get awesome treats and surprises. On-site eats were excellent. Packages with breakfast are completely worth it.
for Everyoneby A verified travelerfrom Ohio
Great for familiesPosted May 10, 2015
We have stayed here previously. We had also stayed at the adjacent Ritz. For families with children, this property is a winner. The food quality was exceptionally good. The reasons why I did not give this property 5.0 all the way are: 1) the facility is starting to show its age in the pool area and needs renovation, 2) the palapas that they had built replacing the gazebos they had previously takes away the elegance the property used to have; 3) the staff was not as helpful as in prior years since now the tip is included in the breakfast buffet invoice; and 4) the pool was not cleaned throughout the day as we found muck floating in the corner a couple of times. Stay away from the Marriott Vacation Club sales people. They really try to sell you points (it's their new time-share idea). We felt that we spent an inordinate amount of time reviewing their proposal, time we could've used relaxing.
for Everyoneby A verified travelerfrom New York
Amazing Hotel...Posted May 8, 2015
Pros: Location to everything!
Cons: Just add WIFI to the gym! Free please!
Location: Excellent location!
Great place my 2nd time coming back in August! Super clean , awesome staff and beautiful location! Highly recommend this place! One thing please add "WIFI to the Gym" other than that I'm back every year!
for Everyoneby A verified travelerfrom TX
In my top three of best hotels in CancunPosted May 7, 2015
Luxury, super clean, superb facilities, nice spa, incredible suite, fantastic food, great service. No bad adjetives for this hotel!!!