Ratings based on 494 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Best Lounge chairs by the pools-super comfy!

Posted Oct 23, 2014
Pros: We really like being apart of the Club 91-The staff are very friendly and ever so helpful. Well worth the extra to be in the Club 91.
This was our 2nd time at the JW MARRIOTT. We like going mid October as its a great time to go, not as many people and nice weather. Staff members are very friendly & helpful. Club 91 is the way to go! Having a top row floor-the view is amazing! We highly recommend The JW Marriott Cancun!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn

Very good

Posted Oct 21, 2014
It's just to much money to stay here this all the charges they have for all the thinks u by there food and more
5 out of 5
Recommended
for Everyone
by A verified traveler from Elk Grove, CA

First Class

Posted Oct 20, 2014
From the very expansive delicious breakfast buffet to the beautiful pools, this hotel is first class. Very nice rooms and every hotel personnel were always so considerate and helpful. I felt so pampered and valued as a guest. It was not busy season so the pool and beach were not crowded. Plenty of beach and pool lounge chairs. I think the prices for food, wine, and cocktails throughout Cancun are ridiculously high but we reserved the room through expedia and it included the breakfast buffet, and we feel it was a real bargain for the high quality we experienced. I will stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Stunning hotel with amazing views

Posted Oct 3, 2014
Excellent location, amazing infinity pool with super comfy sun loungers. Had a wonderful stay and would most certainly stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Restful & beautiful.

Posted Sep 29, 2014
We loved our stay. Our room looked over the eternity pool area. The room was kept clean by twice daily maid visits. Breakfast was delicious and contained a huge variety of food. We visited during the low season and always had a great selection of pool chairs overlooking the pool and sea. We had a very restful week and plan to return to the JW in a couple months.
1 out of 5
by A verified traveler

No Warning of construction!

Posted Sep 29, 2014
The hotel was doing renovations throughout hotel. In the rooms, on the grounds, restaurants, and spa. You couldn't escape it. Heard drilling and smelled paint throughout our stay. Big headache, big mistake!
Comment from Hotel Management
Oct 2, 2014 by Miguel Flores, Hotel Management
We are constantly searching ways to maintain or building in optimal conditions so we are painting the outside of the hotel, we are truly sorry your vacation was inconvenienced. We hope you can return an enjoy or renewed facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, florida

Excellent

Posted Sep 20, 2014
Excellent, amazing staff. Great service. Excellent room
5 out of 5
Recommended
for Everyone
by A verified traveler

awesome luxury hotel

Posted Sep 13, 2014
Pros: Everything.
Location: Great night life (clubs) restaurants, golf, endless water sports/activities, and of course the beach, AMAZING.
Amazing experience, hotel, staff, food and drinks…..
5 out of 5
Recommended
for Couples
by A verified traveler from Seattle

Posted Sep 13, 2014
The room and service is excellent, and the staff is very helpful. The hotel next door was in renovation, so it is noisy sometimes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Ga

Posted Sep 12, 2014
Pros: This was the cleanest hotel I have ever stayed in. The facilities were beautiful. There was something for everyone there.
Cons: I can't think of a thing.. unless they have control over the daily rain shower.
Location: The location was a short bus ride from the center of town. We were interested in snorkeling and dining. These activities were within walking distance
We had a wonderful stay. The staff went out of their way to please us. I have never had a better hotel stay! I will recommend this hotel to everyone.