Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service.

Posted Apr 21, 2014
Hotel staff are amazing. There was no request they couldn't solve. Always responded rapidly. Beautiful facilities, close to the best restaurants.
5 out of 5
Recommended
for Everyone
by KEN from GRAND RAPIDS MI

WONDERFUL TIME. STAYED A WEEK. WOULD GO BACK

Posted Apr 11, 2014
Pros: THE FOOD WAS VERY WELL PREPARED. LOVED THE DESERTS. SERVICE WAS TOP NOTCH. THE ROOM ATTENDANTS TOOK CARE OF EVERYTHING. SPA AND WORKOUT AREA GREAT
Cons: FREE INTERNET IN ROOMS, THE ONLY IMPROVEMENT I CAN THINK OF.
Location: YOU CAN ARRANGE ANYTHING YOU WANT FROM THE HOTEL. WE LIKED IT SO MUCH WE DIDN'T WANT TO GO ANYWHERE.
COULDN'T ASK FOR A BETTER STAFF, FOOD WAS GREAT, FACILITIES WERE TOP NOTCH. ONLY NEGATIVE I CAN EVEN THINK OF WAS NO FREE INTERNET IN ROOMS ALTHOUGH FREE IN LOBBY, BUT WHO WANTS TO BE SO "IN TOUCH" ON VACATION. NICE POOLS AND BEACH WITH GOOD ATTENDANT CARE.
5 out of 5
Recommended
for Families
by Jeff from Lake Ann, MI

Nice hotel will go back.

Posted Apr 8, 2014
Had a wonderful experience, met lots of families & couples, excellent beach for the kids. The pool was great & the kids spent hours in it. Didn't spend much time in our room but when we did it was comfortable & the bathroom had a tub & shower which was nice. Ate at the pool one day & the service was fast & great, prices ok for what you got. Smoothies for our kids pricey but kids liked them. Balcony on the adult pool side was great! Even had fun with some of the neighbors on the balconies!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great property!

Posted Apr 8, 2014
Pros: Room size, pool layout, beach quality.
Cons: Things are a little expensive, but that seems to be Cancun now everywhere.
Location: Next to Hard Rock and near Ritz. Restaurants across the street, including McDonalds. Bonus location with connection to Marriott Casa Magna.
No issues whatsoever. They checked us in early upon arrival and we had nearly a whole additional day on the beach. Very clean, quiet, excellent staff. I would highly recommend this property in Cancun. Top quality.
5 out of 5
Recommended
for Everyone
by Robin from Atlanta

Had a wonderful time and would definetely go back!

Posted Apr 7, 2014
Pros: Great location, pool was beautiful!
Cons: Beds and sofa bed in suite was not comfortable. Couple make the suite better suited for sleeping.
Location: Great location to everything. Shopping, dinner etc.
Food, pool, beach was amazing! Family oriented and quiet.
5 out of 5
Recommended
for Everyone
by Nein

WONDERFUL

Posted Apr 6, 2014
Stay was wonderful. We had several extra charges on our bill we didn't owe, but that was taken care of quickly!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view and staff, the swimming pool is amaizing

Posted Apr 5, 2014
Great experience, and I'm planning to revisit this hotel soon.
5 out of 5
Recommended
for Everyone
by Margie from Des Moines, IA

Great Service! Wonderful hotel on the beach!

Posted Apr 3, 2014
My husband and I just got back from 7 days at the JW Marriott. I can't say enough about the outstanding service. Everything was a 5 star with the exception of the food and drinks. I thought they were overpriced.
5 out of 5
Recommended
for Everyone
by Mel from Portland, OR

Nice hotel with everything you need

Posted Mar 31, 2014
Location: right on the beach. Not too much to do other than pool or spa unless you book separate trips, i.e. snorkeling.
We stayed for 4 nights and were pleased with our accommodations. Staff was very helpful. Room had a great view of the ocean. The pool was very nice with good service. The choice of restaurants were good with the ability to also select from the sister hotel next door. A great place for a relaxing stay on the beach with everything you need at your finger tips.
5 out of 5
Recommended
for Everyone
by Bob from New York

Great hotel and wonderful staff.

Posted Mar 28, 2014
Pros: We enjoyed the facility, the gym, the restaurants, and the service.
Cons: New pillows
Location: We were able to walk to the Kulkucan and La Isla plazas. The bus stop is very close to the hotel.
We spent 3 weeks at the JW Marriott. This was our second year that we stayed there. We like the location of the hotel and could not be happier with the service and the staff. The breakfast buffet was included in our package and there are so many options. The good was very good and the sevice was excellent. We highly recommend the JW Marriott.