Ratings based on 675 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom DFW
Great hotel perfect location for the Cancun stripPosted Mar 3, 2015
Pros: Everything, great breakfast buffet also! Only 2 hr 20 minute flight
Great friendly staff Good experience Great concierge
by A verified travelerfrom Mexico; DF
Hotel "Gran Turismo"; pero con servicio de 0 !Posted Feb 27, 2015
MUY deepcionada del servicio; especialmente en los restaurantes y la zona de alberca y playa. El personal es grosero; e incluso discrimina si no eres gringo. Es una pena que JW no tenga personal educado y con vocación de servicio. El SPA esta "x" y el personal; igualmente muy descortés. Yo NO regresaría ni me quedaría en ningún JW jamás
for Everyoneby A verified travelerfrom Minnesota
Posted Feb 6, 2015
Location: Walking distance to a few very nice restaurants.
Very very nice hotel. We stayed in a suite, Room 541. Everything is always taken care of, truly a first class hotel.
for Everyoneby A verified travelerfrom NY, NY
Divas weekendPosted Jan 21, 2015
Cons: Not much happening after 10 pm, bar closes at midnight.
6 ladies visiting for 3 nights. Great time. Very large rooms, all with full ocean view balcony. Everything you need in a resort, beautiful pools and beach, plenty of lounge chairs and shade covering, drink and food service excellent. Service overall very good. Very convenient location to excellent restaurants and short cab ride to nightlife. Eat at Fred's right across the road, La Habuchuela Sunset short cab ride and La Parilla in downtown ( lots of fun)!
for Couplesby A verified traveler
Posted Jan 18, 2015
The Deli could have more take out food like the Marriott next door.
for Everyoneby A verified travelerfrom seattle
Cancun breakPosted Jan 14, 2015
Pros: Location, cleanliness and service (when you get it)
Cons: timeliness of service, not allowing people hold pool chairs for hours without using.
Location: great location, easy to hop a bus to go everywhere and many things to do within walking distance.
This is a wonderful hotel and the service is great when you get it. You have to be very patient and there is a lot of people, so it is hard to get a break.
for Everyoneby A verified travelerfrom Puebla
hotel muy completo en los serviciosPosted Jan 14, 2015
hotel con excelente ubicación y servicios completos. playa, albercas, restaurantes, gimnasio, spa, bar y habitaciones comodas. muy a gusto!!
for Everyoneby A verified travelerfrom Charlotte, NC
Nice hotel and locationPosted Jan 11, 2015
Pros: Location and the staff was friendly.
Overall, this was a nice hotel. I upgraded to a suite in one of the two rooms that I booked. If I had known in advance that they would be doing all the exterior construction and that the adult swim up bar would be closed, then I would not have booked this hotel. There was not even a reduced rate since they were doing construction. Most hotels announce that construction is ongoing during a specific timeframe and reduced rates typically apply. I had to ask at checkout for some sort of a discount and was offered VERY little off for a two room stay that cost so much. I typically stay with Marriott for both business and vacations, so I will have to rethink this even though I have a trip planned at a JW Marriott in the future.
Comment from Hotel Management
Jan 19, 2015 by Miguel Flores, Hotel Management
Dear Mark Thank you for your recent visit to our property in Cancun, I am glad to read that the overall experience at our Resort was an enjoyable one, we work hard every day to provide to our guests remarkable service in a very nice facility, in order to keep this high level it is necessary to do some renovation works from time to time, I apologize if with those works we were short in our goal but, I sincerely hope you give us the opportunity to host you again when your travels bring you back to Cancun and then show you our improvements. Regards, Miguel Flores Manager on Duty
for Everyoneby A verified traveler
Posted Jan 11, 2015
Friendly staff, well maintained facility, food and drink are expensive.
for Everyoneby A verified travelerfrom California
Amazing StaffPosted Jan 8, 2015
Pros: Staff, architecture, perks, and good location on the beach.
Cons: Bed was quite squeaky wiht every movement made.
Location: In the hotel zone which many resorts near by as well as a flea market. However, most tourists just stay in the hotels to relax.
My family loved the JW Marriot, most likely due to our membership in Marriott's Club 91. Not only did the exclusivity make the experience feel luxurious and unique, it also catered to our family's every needs. Our favorite staff member, German, made us feel completely at home and knew all of our names, which is quite impressive as there were quite a number of club members. At the club, all meals and drinks (alcoholic as well) were included, making our trip hassle and costly free. Due to our club membership, we had more perks such as full acess to the spa facilities that usually come at a fee or free rollaway beds. Overall, I would recommend this hotel to anyone going to Cancun in the future!