Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Great, but food is pricey

Posted Dec 20, 2014
Everything was top notch, but the food is overpriced.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Jackson, MI

Great location for everything in Cancun.

Posted Dec 19, 2014
Pros: Consistently clean, pleasant people/staff.
Cons: This is the second time in a row that we have visited during a major remodel. This should somehow be mentioned on Expedia's site. would've gone 2RITZ.
Location: Close to restaurants, bars and shopping downtown.
We have stayed at this resort a number of times when staying in cancun. It is in a great location and I am always impressed the staff remembers my name and address me by name throughout my visit. The staff in the breakfast lounge are very friendly and do a great job. The front desk staff is EXCEPTIONAL.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Atlanta, GA

Beautiful hotel. Nice beach. Great pool

Posted Dec 17, 2014
Pros: The design of the hotel, cleanness, beach, pool
Cons: The restaurants are a bit pricey but the quality is pretty good
Location: Since the bust stop is nearby you can get to any location very easy. Downtown is not far away as well as the ferries
The hotel is really beautiful. Very clean and maintained very well. The beach is right outside of the hotel and the pool area is very nice. The bus stop is very close to the hotel so it is very convenient to go different places like downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Quality hotel, restaurant quality food poolside and room side! Staffer helpful beyond belief
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boca Raton, FL

Fabulous place to stay in Cancun

Posted Dec 3, 2014
Great hotel with an attentive staff. Will be staying there again!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Connecticut

Club91

Posted Dec 2, 2014
Second time staying at the resort with Club91 access. Thought it was great the first time last October and this time was even better. All of the staff are terrific and go out of their way to make your stay the best experience possible. We had all of our meals at Club91 and were very satisfied with the quality and variety of choices on the buffet. While the resort was undergoing many renovations during our stay as it's the off season, it did not take away from our enjoyment. The Club91 experience offers the best service of a small boutique hotel with the amenities of a large resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Outstanding

Posted Nov 27, 2014
Our stay at the JW Marriott was unforgettable. The staff is outstanding, anticipating all our needs. Special mention to the Sedona Grill staff, Isidro our housekeeper and Rogelio.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2014
Very nice hotel. House cleaning is very good. Nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom raleigh nc

Amazing beach and staff

Posted Nov 16, 2014
Pros: The location and the grounds along with an amazing staff make this a 5 star hotel.
Location: The location is perfect, there are stores and restaurants across the street. A short bus ride takes you down town for a few pesos.
From the minute you arrive to the minute you leave the friendliness of the staff will amaze you. The grounds and facility is first rate. The rooms are spacious and comfortable. Turn down service each evening with chocolate doesn't hurt either. The breakfast buffet each morning was outstanding and the food was hot and the fruit was fresh.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia,l

Couple

Posted Nov 15, 2014
Excellent hotel to relax and just chill by the beach or pool area. If you are looking for a party atmosphere this Is not the place the hard Rock hotel sounded very loud maybe that's your place. food is expensive but good. buffet breakfast excellent. The professionalism and kindness of all staff really made our stay great we loved it.