Ratings based on 503 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom raleigh nc

Amazing beach and staff

Posted Nov 16, 2014
Pros: The location and the grounds along with an amazing staff make this a 5 star hotel.
Location: The location is perfect, there are stores and restaurants across the street. A short bus ride takes you down town for a few pesos.
From the minute you arrive to the minute you leave the friendliness of the staff will amaze you. The grounds and facility is first rate. The rooms are spacious and comfortable. Turn down service each evening with chocolate doesn't hurt either. The breakfast buffet each morning was outstanding and the food was hot and the fruit was fresh.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia,l

Couple

Posted Nov 15, 2014
Excellent hotel to relax and just chill by the beach or pool area. If you are looking for a party atmosphere this Is not the place the hard Rock hotel sounded very loud maybe that's your place. food is expensive but good. buffet breakfast excellent. The professionalism and kindness of all staff really made our stay great we loved it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lynn mass

Every thing perfect

Posted Nov 14, 2014
You could not ask for anything better location view personel all excellent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Best Lounge chairs by the pools-super comfy!

Posted Oct 23, 2014
Pros: We really like being apart of the Club 91-The staff are very friendly and ever so helpful. Well worth the extra to be in the Club 91.
This was our 2nd time at the JW MARRIOTT. We like going mid October as its a great time to go, not as many people and nice weather. Staff members are very friendly & helpful. Club 91 is the way to go! Having a top row floor-the view is amazing! We highly recommend The JW Marriott Cancun!!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brooklyn

Very good

Posted Oct 21, 2014
It's just to much money to stay here this all the charges they have for all the thinks u by there food and more
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Elk Grove, CA

First Class

Posted Oct 20, 2014
From the very expansive delicious breakfast buffet to the beautiful pools, this hotel is first class. Very nice rooms and every hotel personnel were always so considerate and helpful. I felt so pampered and valued as a guest. It was not busy season so the pool and beach were not crowded. Plenty of beach and pool lounge chairs. I think the prices for food, wine, and cocktails throughout Cancun are ridiculously high but we reserved the room through expedia and it included the breakfast buffet, and we feel it was a real bargain for the high quality we experienced. I will stay there again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Stunning hotel with amazing views

Posted Oct 3, 2014
Excellent location, amazing infinity pool with super comfy sun loungers. Had a wonderful stay and would most certainly stay again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Restful & beautiful.

Posted Sep 29, 2014
We loved our stay. Our room looked over the eternity pool area. The room was kept clean by twice daily maid visits. Breakfast was delicious and contained a huge variety of food. We visited during the low season and always had a great selection of pool chairs overlooking the pool and sea. We had a very restful week and plan to return to the JW in a couple months.
1 out of 5
by A verified traveler

No Warning of construction!

Posted Sep 29, 2014
The hotel was doing renovations throughout hotel. In the rooms, on the grounds, restaurants, and spa. You couldn't escape it. Heard drilling and smelled paint throughout our stay. Big headache, big mistake!
Comment from Hotel Management
Oct 2, 2014 by Miguel Flores, Hotel Management
We are constantly searching ways to maintain or building in optimal conditions so we are painting the outside of the hotel, we are truly sorry your vacation was inconvenienced. We hope you can return an enjoy or renewed facilities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando, florida

Excellent

Posted Sep 20, 2014
Excellent, amazing staff. Great service. Excellent room