Ratings based on 768 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very courteous staff, nice resturants

Posted Jul 31, 2015
On the beach and very courteous staff. Rooms was very well maintained, easy access to braches, lot of things to do within resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Hgo

Muuuyy agradable

Posted Jul 31, 2015
Muy bonito comodo el personal muy atentos y la comida excelente
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Very nice hotel. Excellent location !!! Will stay again !!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Estado de Mexico

Excelentes instalaciones y servicio.

Posted Jul 24, 2015
Pros: Las instalaciones en general, así como también el trato al huésped.
Ubicacion privilegiada en la zona hotelera, instalaciones de primer nivel, tienen excepcional cuidado en los detalles y la atención al huésped, buenos alimentos. Buena opción para familias y parejas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good service

Posted Jul 19, 2015
Great hotel great pools very clean had great time also a good staff...
5 out of 5
Recommended
for Everyone
by A verified traveler from メキシコシティ

お手頃価格で一流のカンクンリゾートを満喫できるホテル

Posted Jul 17, 2015
ロビーに入った瞬間、開放的でオシャレな空間が一気にリゾート気分を盛り上げてくれる。 興奮さめやらぬ間にチェックインへ向かいフロントのお姉さんの対応にまた気分はあがる。メキシコでこんなに気持ちの良いサービスに出会ったのは初めてな気がしたほど。まさに東京ディズニーランドのお姉さん。 ホテル前のビーチとプールで遊びながら部屋待ち。パラソルとベッドは自由に使え、バーの注文もとりにきてくれる。 部屋は特出した驚きはないものの、快適に過ごせる空間。バスルームのトイレ空間が区切られているのは日本人には落ち着く。オーシャンビューのバルコニーからは朝日が見れた。 朝食ビュッフェは、各種フルーツ、パン、サラダ、日本食、アメリカン、メキシカンなど豊富な品数で朝からワクワクした。 ロケーションはホテルゾーンのほぼ真ん中だったので、繁華街へ出るのも空港へ行くのも丁度より距離。近くに最新のショッピングセンターもある。パーキングはバレットではなく自由パーキングを選択できたので、夜中と早朝にも気軽に車の出し入れができた。 是非また利用したいと思ったホテル。
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
La estancia estuvo formidable...el hotel, a pesar del tiempo sigue siendo de los meneo red.
5 out of 5
Recommended
for Everyone
by A verified traveler from skillman, NJ

Excellent beach front hotel

Posted Jul 9, 2015
Excellent location and facilities. Upgrading to Club 91 is a most.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel ideal for families

Posted Jul 9, 2015
The pool service was horrible. Had to get my own drink several times. Very difficult to get a beverage. All other staff in hotel were great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Wonderful resort

Posted Jul 7, 2015
Pros: The hotel staff, turn down service, cleanliness, restaurants, ocean view, pool.
Cons: Installation of dehumidifiers.
This was my first time visiting Cancun and I couldn't be more pleased. The hotel staff are extremely kind, pleasant, and accommodating. The check-in process was very smooth and easy. The view of the ocean from our room was amazing. Our room was very clean and comfortable. The only down side is that our room would often hold humidity and the room would be moist, but it was not a big deal. The beach was beautiful except there was a lot of seaweed in the water. The pool area is very comfortable and clean. If I ever visit Cancun again, I would most definitely stay at the JW Marriott!!!