Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2014
Location: not that much to do. Snorkling was only ok.
Very nice hotel in a good area. Only 10 minutes from central shops,etc.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oak Park MI

The most incredible vacation EVER!

Posted Dec 24, 2014
Pros: Everything
Cons: The music in Gustino's should be aitalian. Pavarotti, the 3 tenors, frank Sinatra, just Italian
Location: Close to other 5 star hotels, but the Sedona Grill and Gustino's were incredible restaurants
Fantastic hotel, staff, restaurants. Everything was 5star plus
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin

Great hotel with heated outdoor pool

Posted Dec 21, 2014
The property was nice and staff friendly. On main hotel strip and very safe with easy access to other restaurants. Also adjacent to Marriott so a lot of choices of restaurants. Due to heavy Christmas season staff was busy and taxed. We loved the heated outdoor pool the best. Beach was lovely, easily the best in the world
3 out of 5
by A verified travelerfrom Tampa, Fl

Seasoned Cancun Traveler...

Posted Dec 21, 2014
Amazing gym and excellent restaurants and customer service. The pool area was beautiful but there was no music, no activities by the pool and the adult swim up bar looked like it hasn't been open in awhile. The only reason I would not recommend this hotel is the walls are paper thin and had problems sleeping. We switched rooms after our first night.
Comment from Hotel Management
Dec 24, 2014 by Miguel Flores, Hotel Management
Dear Marilynn, We are glad to hear you enjoyed the gym and our customer service in Restaurants t and Pool areas, we reallly appreciatte your comments about how was your experience with us in JW Marriott Cancun. We are working in our facilities and our pool bar need to be r fix for some problems with our internal ocnexions , that ´s why it was closed. We sorry about that but we are wotrking oin our facilities in order to offer a better qaulity of facilities. Guillermo Canto Director of Restaurants & Bars
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Great, but food is pricey

Posted Dec 20, 2014
Everything was top notch, but the food is overpriced.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Jackson, MI

Great location for everything in Cancun.

Posted Dec 19, 2014
Pros: Consistently clean, pleasant people/staff.
Cons: This is the second time in a row that we have visited during a major remodel. This should somehow be mentioned on Expedia's site. would've gone 2RITZ.
Location: Close to restaurants, bars and shopping downtown.
We have stayed at this resort a number of times when staying in cancun. It is in a great location and I am always impressed the staff remembers my name and address me by name throughout my visit. The staff in the breakfast lounge are very friendly and do a great job. The front desk staff is EXCEPTIONAL.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Atlanta, GA

Beautiful hotel. Nice beach. Great pool

Posted Dec 17, 2014
Pros: The design of the hotel, cleanness, beach, pool
Cons: The restaurants are a bit pricey but the quality is pretty good
Location: Since the bust stop is nearby you can get to any location very easy. Downtown is not far away as well as the ferries
The hotel is really beautiful. Very clean and maintained very well. The beach is right outside of the hotel and the pool area is very nice. The bus stop is very close to the hotel so it is very convenient to go different places like downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Quality hotel, restaurant quality food poolside and room side! Staffer helpful beyond belief
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boca Raton, FL

Fabulous place to stay in Cancun

Posted Dec 3, 2014
Great hotel with an attentive staff. Will be staying there again!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Connecticut

Club91

Posted Dec 2, 2014
Second time staying at the resort with Club91 access. Thought it was great the first time last October and this time was even better. All of the staff are terrific and go out of their way to make your stay the best experience possible. We had all of our meals at Club91 and were very satisfied with the quality and variety of choices on the buffet. While the resort was undergoing many renovations during our stay as it's the off season, it did not take away from our enjoyment. The Club91 experience offers the best service of a small boutique hotel with the amenities of a large resort.