Ratings based on 485 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Restful & beautiful.

Posted Sep 29, 2014
We loved our stay. Our room looked over the eternity pool area. The room was kept clean by twice daily maid visits. Breakfast was delicious and contained a huge variety of food. We visited during the low season and always had a great selection of pool chairs overlooking the pool and sea. We had a very restful week and plan to return to the JW in a couple months.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, florida

Excellent

Posted Sep 20, 2014
Excellent, amazing staff. Great service. Excellent room
5 out of 5
Recommended
for Everyone
by A verified traveler

awesome luxury hotel

Posted Sep 13, 2014
Pros: Everything.
Location: Great night life (clubs) restaurants, golf, endless water sports/activities, and of course the beach, AMAZING.
Amazing experience, hotel, staff, food and drinks…..
5 out of 5
Recommended
for Couples
by A verified traveler from Seattle

Posted Sep 13, 2014
The room and service is excellent, and the staff is very helpful. The hotel next door was in renovation, so it is noisy sometimes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Ga

Posted Sep 12, 2014
Pros: This was the cleanest hotel I have ever stayed in. The facilities were beautiful. There was something for everyone there.
Cons: I can't think of a thing.. unless they have control over the daily rain shower.
Location: The location was a short bus ride from the center of town. We were interested in snorkeling and dining. These activities were within walking distance
We had a wonderful stay. The staff went out of their way to please us. I have never had a better hotel stay! I will recommend this hotel to everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent!

Posted Sep 1, 2014
We stayed at JW Marriott only for two nights and stayed another three nights in some other hotel. JW is beautiful, comfortable, relaxing, and hotel staff are so friendly. We have been to Cancun twice, and stayed in four different hotels (4.5 star type), this one is the best we have been to. We all want to come back to it, and will definitely recommend to friends. Many thanks to their excellent services!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
excellent. If I come back to Cancun will definity stay with JW Marriott
4 out of 5
Recommended
for Families
by A verified traveler from Austin, TX

JW Marriott @ Cancun

Posted Aug 29, 2014
Pros: The pool and easy access to the incredible beach: white sand, turquoise blue water, sun
Cons: A wider selection of pool drinks and lower drink prices ;)
Location: Plenty of things to do nearby. Recommend renting a vehicle to take advantage of nearby sights, events, and bars. More things to do than time.
had a great time at this hotel. Staff and location were ideal. The pool drinks were limited in selection and a bit pricey! I would definitely return again.
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Lovely hotel on the beach

Posted Aug 24, 2014
I've stayed at a couple of other JW hotels, and I initially found Cancun to be a little "tired". But, after a day, we appreciated the beautiful location, the most comfortable pool chairs I have ever been on, gorgeous pools and friendly staff. The Italian restaurant is also a bonus. It was homey and comfortable and not so perfect, but that made it nice in its own way.
5 out of 5
Recommended
for Everyone
by A verified traveler from fresno, CA

Excellent hotel, very friendly service

Posted Aug 18, 2014
Very family friendly, perfect location on the hotel zone, not too crowded. Oxxo grocery, McDonalds and papa johns right across the street for when kids need an alternative. Excellent stay with our family.