View from room

Reviews of Krystal Cancun

3.5 out of 5
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO

Reviews

6.6
Rating 10 - Excellent. 442 out of 1486 reviews" "
Rating 8 - Good. 315 out of 1486 reviews" "
Rating 6 - Okay. 230 out of 1486 reviews" "
Rating 4 - Poor. 211 out of 1486 reviews" "
Rating 2 - Terrible. 288 out of 1486 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is amazing !!!!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Ricardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beach
Stayed 4 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 26, 2024
Dear Mr. Rodriguez,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Kind regards,

2/10 Terrible

Punam

Disliked: Cleanliness, staff & service, property conditions & facilities
Had really bad experience, on the name of Time share presentation they are holding deposits of $1400 and not replying now, I had called many times Don’t recommend this hotel to anyone
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 26, 2024
Dear Mr. Patil,We sincerely apologize for the inconvenience you experienced with our Time Share presentation and the deposit issue. Rest assured, we take your concerns seriously and are working to resolve this promptly. Your feedback is invaluable, and we regret any frustration caused. Please contact us directly for further assistance.Kindly,

2/10 Terrible

Katie

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 3 AM with two little babies. They sent us up to our room after a 45 minute check in. This hotel does not have a luggage cart like every other hotel. There was a man carrying all our luggage on a little trolley. We get all the way up to the room and there’s no room number. We go all the way down and they tell us there’s another tower. We go up and there’s no room number there. They sent us running around with all of our luggage and kids at 4 AM. We finally got a room. The shower head did not turn on. The room was so dirty, there was even sand in one of the beds. My 2 kids went to sleep in pack n play and my husband and I did not sleep. At 8 AM we packed the kids up and changed hotels. We we’re in that hotel for 4 hours and they wouldn’t give us a refund even though they said they would. The man “Angel” behind the counter was so unpleasant to deal with. Do yourself a favor and never stay here!
Stayed 5 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Ms. Furst,We appreciate your comments about your stay, we regret the inconveniences you mentioned, and will take your feedback as an important area of opportunity for improvement, we offer a sincere apology, and we hope to welcome you back soon, to improve your experience.Kind regards,

4/10 Poor

Oscar Manuel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall experience was poor. At check-in there was a long line which took about 45 minutes. The lobby was hot and had no AC. After a long time of waiting my family went to the bar to ask for water but was denied service because they were not wearing a wristband which indicated they were guest. The room and facility was cleaned daily which was nice. Restaurants were priced at $20 USD buffet for breakfast unless you purchased the $100 USD daily all inclusive wristband for each family member. We drove into town for our meals. Hotel offered free parking which was a plus. What was really bothering was that the door for guest with wheelchairs remained closed at all times. This was a major SAFETY CONCERN. Anyone on a wheelchair had to flag someone down to open the door to enter or leave the hotel. This of course after they finished whatever they were doing. Their excuse was because guest left their luggage on that side of the lobby and to secure it had to lock the door. So it is luggage security over guest safety and access. I will be looking at other hotels that are more wheelchair friendly.
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Mr. Vega,Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay with us. Your feedback regarding the check-in process, lack of air conditioning in the lobby, and denial of service at the bar has been noted. We are committed to improving our services and will address the issues raised, including accessibility concerns, with our team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future."Best regards,

8/10 Good

Laura

Liked: Staff & service
Rating 4 over all because the staff were so kind and accommodating.. it was a little loud as we had a room opposite to the ocean where construction was occurring & the windows were in poor condition. The property is very dated but the common areas are well kept. The rooms not so much. I would stay again if I found a more reasonable price in the shoulder season as I’m not a partier and it was obviously busy over spring break.
Stayed 6 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Ms. Dumont,Thank you for your review, we already mentioned the improvement areas to the respective departments, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of it, and hope you give us the opportunity of welcoming you back very soon,Respectfully

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente place, close to everything! definitely came back
Stayed 4 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Mr. Arrabal,We are very pleased to know that you enjoyed your vacation at Krystal Cancun, and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Cordially,

6/10 Okay

Delia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is excellent. Facilities poor maintenance, no design upgrades, creating rundown felling. Food mediocre to poor quality. Staff communication skills and customer friendliness mediocre to poor.
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Ms. Cerbu,Thank you for your review, we have already given the required feedback to the staff, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of the issues you mentioned, and hope you give us the opportunity of welcoming you back very soon,Respectfully

10/10 Excellent

Evet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad we decided to take our chances after reviewing all the negative reviews. We had the best experience. Ocean View Room with balcony was spacious beautiful view of beach. Consierge service was provided for booking thru expedia! Well worth the free perks! Breakfast buffet was delicious. Staff was friendly and helpful. Very clean, great location. Walking distance to ferry, restaurants, bus stops. Has a Safe inside closet!!
Stayed 4 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Ms. Sanchez,We are very pleased to know that you enjoyed your vacation at Krystal Cancun, and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Best Regards,

2/10 Terrible

Leonid, Salem

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very old, poorly maintained hotel, with the smell of mold in some rooms, not very clean, etc. The first impression, upon arrival, is bad: an arrogant unfriendly person at the reception desk will not greet you but just demand your id. The administration is obsessed with security (possibly, for a good reason), but having to wear a bracelet at all times and show it in multiple locations is not for everybody. The hotel is full of rowdy spring break youngsters, this is why all restaurants and the bar are closed after 10.45 p.m. Still, this doesn't mean somebody next door won't wake you up at 2 a.m. by having a fight or some drunken shout-out. Essentially, you are paying to stay somewhere right at the beach, and the beach is indeed very good! The rest is mediocre at best. Personally, I have no desire to ever go back, it is not worth the price nor the inconvenience.
Stayed 4 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Mr. Pacheco,Thank you for your review, we have already given the required feedback to the staff, as we are really concerned about our guests comfort, please receive a sincere apology about the inconveniences you had during your stay, we will take care of the issues you addressed, we hope you give us the opportunity of welcoming you back very soon,Respectfully

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear Mr. Millitao,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. Kind regards,

10/10 Excellent

omar

Liked: Staff & service, amenities, property conditions & facilities
It’s a nice hotel and all the stuff is amazing everybody is so helpful and so courteous
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 21, 2024
Dear Mr. Hoyuela,Thank you very much for writing to us and choosing us as your vacation hotel. We are delighted to know that you enjoyed our service and attention. We look forward to your return, so we can provide you with the best experience. Best regards,

2/10 Terrible

Lashaquirria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My first room was molded 1318 and the second room air condition did not work 1201… they tried to give me a 3rd room but I was toooo skeptical it would be a mess as well… I ask for another alternative … complimentary breakfast or a discount or something they told me no. Never again! Location in the perfect spot just not the perfect place to stay
Stayed 2 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 21, 2024
Good afternoon dear Mr. Lashaquirria,On behalf of the hotel I want to offer you sincere apologies for the air conditioner inconvenient and the negative response you received for your request. Our guests comfort is the most important part of our service. I would like to invite you once again to visit us, and give us the chance to make your next stay as perfect and unforgettable as possible. Kind regards,

10/10 Excellent

Yanet Yazmin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 21, 2024
Dear Ms. Medina,Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed your stay with us. We look forward to your return, so we can provide you with the best experience. Best regards,

2/10 Terrible

Tiffany

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room checked into was molded rm 1318. The ceiling had dark spots under the paint which u can clearly see it was mold. Then when u get to the door u can smell the mold coming through the door. Someone came in and inspect and I was immediately give a beach view with a balcony SMH sadly the ac was broke and leaking water… the bathroom ceiling had a crack and it was leaking water too… rm1201. Of course I went down and made a complaint this time nothing was done…. I even ask for a complimentary breakfast or at least some of my money back… it was horrible … it’s spring break so there’s a bunch of young folks running up and down the hallways from 10pm to 5am in the morning.
Response from Kurt Reiband E-Concierge on Mar 18, 2024
Dear Ms. Tiffany,Thank you for your review, we have already given the required feedback to the staff regarding the issues inside each of the rooms you stayed, so we can improve the hotel facilities in order to provide the best possible service, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of it, and hope you give us the opportunity of welcoming you back very soon,Respectfully

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
A good time was had!
Stayed 5 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 18, 2024
Dear Katherine,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Respectfully,

10/10 Excellent

Edik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time
Stayed 9 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 18, 2024
Dear Edik,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Best Regards,

8/10 Good

Rick

Traveled with partner
Liked: Amenities
Rooms could use update.
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 18, 2024
Dear Rick,Thank you for your review and letting us know that the rooms could have an update, we will address this information to improve our rooms and provide each of our guests a better experience each time. Kind regards

8/10 Good

halim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 18, 2024
I thank you on behalf of the entire staff for your rating. I would also like invite you to let us know how we can improve in order to receive a 5 out of 5 review. All the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Best Regards,

2/10 Terrible

Amy, Tampa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and ocean are exquisitely beautiful but this property is a catastrophic disappointment in every way. I was actually excited to LEAVE. You pay for and expect a nice all-inclusive experience and instead you feel cheated and deprived. I’ve never left a negative review but I feel obligated to warn others.
Stayed 4 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 16, 2024
Dear Ms. AmyThank you for your review, could you explain to us in detail what happened during your stay? So we can give the proper feedback to our staff and do it much better each time. Please receive a sincere apology for the inconveniences you had during your stay.Respectfully.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 16, 2024
Dear Mr. Isaac,Thank you for your review, We really appreciate your opinion, our team hardly works in the property, for giving the best to our guests, we would really like to welcome you back anytime, so you can enjoy again your stay, if you have further comments please do not hesitate in letting us know please

10/10 Excellent

PABLO C, Roselle

Traveled with family
Liked: Cleanliness, staff & service, amenities
I would come again !
Stayed 4 nights in Mar 2024
Response from Kurt Reiband E-Concierge on Mar 14, 2024
Mr. PabloThank you for your review, we will gladly await your return. Kind regards

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mario Padilla E-Concierge on Mar 12, 2024
Dear Nancy,Thank you for your review, We really appreciate your opinion, our team hardly works in the property, for giving the best to our guests, we would really like to welcome you back anytime, so you can enjoy again your stay, if you have further comments please do not hesitate in letting us know please Respectfully,

10/10 Excellent

Christian, Los Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there is amazing!
Stayed 7 nights in Mar 2024
Response from Mario Padilla E-Concierge on Mar 11, 2024
Dear Mr. Christian,Thank you very much for sending us your comments about Krystal Cancun, the destination par excellence in our country, our staff works hard to make your stay in our facilities as friendly and comfortable as possible, as well as enjoy a nice stay, made with care and detail, we hope to welcome you again and make your stay a great experience,Cordially yours,

2/10 Terrible

Yoji

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mario Padilla E-Concierge on Mar 11, 2024
Estimado huésped,Antes que nada le agradezco por tomarse el tiempo en compartirnos su puntuación. Nuestro objetivo principal es que todos nuestros huéspedes disfruten sus vacaciones y queremos que usted no sea la excepción. Nos gustaría que nos brindes más detalles de los inconvenientes que tuvo durante su estancia al correo econcierge.kcc@krystal-hotels.com, para poder hacer las observaciones necesarias para que todos nuestros huéspedes se lleven una grata experiencia. Saludos cordiales,

10/10 Excellent

aner, riverview

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and stay was great, close to many attractions, walking distance, places to eat and the beach and pool access was excellent! Rooms need a little upgrade but not an issue, would stay again! Highly recommend, pick all inclusive!
Stayed 6 nights in Feb 2024
Response from Mario Padilla E-Concierge on Mar 6, 2024
Dear Ms. Aner,Thank you very much for staying at Krystal Cancun during your trip to Cancun, the destination par excellence in our country, and for your kind opinion, our goal is to make your stay as comfortable as possible, so we will gladly welcome you on your next visit.Best regards,

10/10 Excellent

Elyse Francis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property where lovely, definitely worth upgrading to the ocean view!
Stayed 5 nights in Feb 2024
Response from Mario Padilla E-Concierge on Mar 5, 2024
Dear Ms. Elyse,Thank you very much for sending us your comments about Krystal Cancun, the destination par excellence in our country, our staff works hard to make your stay in our facilities as friendly and comfortable as possible, as well as enjoy a nice stay, made with care and detail, we hope to welcome you again and make your stay a great experience,Cordially yours,

6/10 Okay

darrielle

Stayed 5 nights in Feb 2024
Response from Kurt Reiband E-Concierge on Mar 25, 2024
Dear M. Johnson,I thank you on behalf of the entire staff for your rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. Cordially,

6/10 Okay

?????

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The view is good, but too noisy , service is slow
Stayed 2 nights in Feb 2024
Response from Mario Padilla E-Concierge on Mar 5, 2024
Dear Ms. Ho,Thank you very much for rating us, it is very important for the Krystal Cancun team to receive your feedback, we look forward to your next trip so you can rest in our facilities and make your visit a success, Cordially yours,

8/10 Good

Vednah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property surrounding was clean and the portion of the beach has the best swimming area compared. Will definitely return.
Stayed 4 nights in Feb 2024
Response from Mario Padilla E-Concierge on Mar 4, 2024
Dear Ms. Vednah,Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed our service and attention. We look forward to your return, so we can provide you with the best experience.Best regards,

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service
It was amazing!! I loved Krystal cancun and service. Amazing. Definitely coming again.
Stayed 4 nights in Feb 2024
Response from Mario Padilla E-Concierge on Mar 4, 2024
Dear Ms. Esperanza,We appreciate the time you took to send us your comments about your stay, your recognition is invaluable to us as well as an incentive to continue working and provide the best service to our guests, our team is committed to it and we hope to see you again with open arms in your future trip to Cancun, the destination for excellence in our country.Best regards,

8/10 Good

Ripon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and we really enjoyed the pools. The only thing we didn't like were the bathrooms as it looked kind of old and the shower didn't work properly.
Stayed 3 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 28, 2024
Dear guest,Thank you for your comment, we offer a sincere apology for the inconvenience during your stay, we have already taken action on the matter, the issue has already been reviewed and something is already being done about it, we hope you give us another opportunity to welcome you and have a comfortable stay, our commitment is to offer you state of the art facilities in optimal conditions, so please do not hesitate to contact us if there is anything else we can help you,Respectfully yours,

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mario Padilla E-Concierge on Mar 4, 2024
Dear Ms. Tami,Thank you very much for your rating about Krystal Cancun, the destination par excellence in our country. Our goal is to make your visit to our facilities as pleasant and comfortable as possible, and we hope to welcome you again and make your stay a great experience,Cordially yours,

4/10 Poor

Wesley

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Mario Padilla E-Concierge on Mar 1, 2024
Dear Mr. Wesley,We appreciate your rating and hope you will give us the opportunity to change your perspective.Best regards,

10/10 Excellent

ERNIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal if you like nightlife. The Krystal Cancun is near many nightclubs and bars, shopping, restaurants. The resort has nice pools and the beach was amazing. I highly suggest getting a room with "Beach View" totally worth it.
Stayed 1 night in Feb 2024
Response from Mario Padilla E-Concierge on Feb 23, 2024
Dear Mr. Ernie,Thank you very much for rating us, it is very important for the Krystal Cancun team to receive your feedback, we look forward to your next trip so you can rest in our facilities and make your visit a success, Cordially yours,

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 24, 2024
Estimada Srita. Yasmin,Muchas gracias por su puntuación, sin duda continuaremos dedicándonos a dar un óptimo servicio para mayor confort de nuestros huéspedes, le esperamos en sus próximos viajes en Hoteles Krystal, la Cadena Mexicana más cálida y hospitalaria del PaísSaludos cordiales,

6/10 Okay

Mary Jane

Traveled with group
Disliked: Property conditions & facilities
We have an okay stay during our Cancun trip. The only problem was the bathroom had a problem with flushing and made a noise. They tried to fix it but still didn’t make a difference. The location was great and close to different restaurants. The rooms don’t have a smart TV. Otherwise, it was okay.
Stayed 2 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 21, 2024
Dear Ms. Mary,We thank you for choosing us as your Cancun vacation destination. As we appreciate you sharing the areas of opportunity we can work on, we hope you will give us the opportunity to welcome you back in the future so we can change your experience.Best regards,

4/10 Poor

Nicole

Traveled with partner
Disliked: Amenities, property conditions & facilities
Check in was a nightmare, waited in a long line, only to be told our room wasn't ready. Then told to come back at 3 and wait in line again! Lobby dreary, no live music or entertainment, very disappointing. We were in room 1565, the noise at night from the nightclubs was unbearable, luckily I bring ear plugs cuz my husband snores. Hotel is run down and old toilet hardly ever flushed. Breakfast buffet was average service was ok. The beach area was the only positive thing here, I will not be returning.
Stayed 4 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 21, 2024
Dear Ms. Nicole,Thank you for taking the time to share your rating with us. It is very important for us to know in depth the details with which we can improve. We hope you can give us the opportunity to have you as a guest again and change your perspective.Best regards,

6/10 Okay

George, Gilbert

Traveled with family
Liked: Staff & service, amenities
Classic you get what you paid for scenario … older property with persistent elevator issues and a severe lack of ice options (no machines and only available from the bar when it is open).
Stayed 5 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 19, 2024
Dear Mr. George,We appreciate the time dedicated to send us your comments, which help us to recover the area of opportunity that we have in terms of elevator and ice issues, we receive your input as a valuable observation in which we are already working to provide the service in the best way, and soon have the elevators working at all times, we hope to welcome you in the near future and allow us to provide a very comfortable stay in the best location south of Cancun, the destination par excellence in our country,Respectful regards,

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the beach near the shops.
Stayed 4 nights in Jan 2024
Response from Mario Padilla E-Concierge on Feb 18, 2024
Dear Mr. Ronald,We appreciate the time you took to send us your comments about your stay, your recognition is invaluable to us as well as an incentive to continue working and provide the best service to our guests, our team is committed to it and we hope to see you again with open arms in your future trip to Cancun, the destination for excellence in our country.Best regards,

10/10 Excellent

Gabrella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Food was delicious my favorite was ofc starbucks downstairs in lobby! Many food options in hotel. Walk outside & everything is within 2 minutes of walking very convenient. Loved it all.
Stayed 5 nights in Jan 2024
Response from Mario Padilla E-Concierge on Feb 18, 2024
Dear Ms. Gabrella,Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed our service and attention. We look forward to your return, so we can provide you with the best experience. Best regards,

10/10 Excellent

Jovanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great everything need good staff service very clean will stay here again I will highly recommend this hotel
Stayed 4 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 16, 2024
Dear Ms. Jovanna,We appreciate your preference for Krystal Cancun as the best option to stay in Cancun, the destination par excellence in our country, and for sending us your valuable comment, our goal is to make your stay a pleasant one, so if we can help you in anything else let us know.Sincerely,

4/10 Poor

Mannuela

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My overall experience of this resort was average. It was my first time in Cancun and this resort as well. They were very stingy with their beverages even if you’ve inclusive. Bar, food, beaches and pools close at 11pm so the resort is pretty much dead after 11pm. They don’t have much activities for guests to enjoy outdoor. However, the resort was clean all the time. There are employee to help you at all hours. The beach front view is AMAZING! The resort is located perfectly as it’s easy access to downtown and other stores like grocery, retardants, shopping, bussing, party places etc..
Stayed 7 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 16, 2024
Dear Ms. Mannuela,We appreciate your comments about your stay, we regret the inconveniences you mentioned, we take your feedback as an area of opportunity for improvement, we offer a sincere apology, and we hope to welcome you back very soon, and enjoy your stay and perceive the difference,Cordially

8/10 Good

sherry Ann, Oklahoma City

Traveled with partner
Liked: Cleanliness, staff & service
Great location. Property could use an update.
Stayed 7 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 13, 2024
Dear Ms. Ann,Thank you for your comment, we offer a sincere apology for the inconvenience during your stay, we have already taken action on the matter, the issue has already been reviewed and something is already being done about it, we hope you give us another opportunity to welcome you and have a comfortable stay, our commitment is to offer you state of the art facilities in optimal conditions, so please do not hesitate to contact us if there is anything else we can help you,Respectfully yours,

8/10 Good

Gloria hilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more quality in meals. And more Mexican foods.
Stayed 1 night in Feb 2024
Response from Mario Padilla E-Concierge on Feb 16, 2024
Dear Ms. Gloria,First of all we thank you very much for writing to us. We would like to let you know that the feedback you provide helps us to improve. We hope you give us the opportunity to welcome you back and give you a better experience.Best regards,

10/10 Excellent

Sylvette

Traveled with family
Liked: Amenities
Buffet breakfast was above satisfactory. Also, the staff and aides were very courteous and helpful.
Stayed 3 nights in Feb 2024
Response from Mario Padilla E-Concierge on Feb 13, 2024
Dear Mr. Sylvette,Thank you very much for staying at Krystal Cancun during your trip to Cancun, the destination par excellence in our country, and for your kind opinion, our goal is to make your stay as comfortable as possible, so we will gladly welcome you on your next visit.Best regards,

8/10 Good

Christina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mario Padilla E-Concierge on Feb 8, 2024
Dear Ms. Christina,Thank you very much for your rating, no doubt we will continue to dedicate ourselves to provide an optimal service for the comfort of our guests, we look forward to your next trips in Krystal Hotels, the warmest and most hospitable Mexican chain of hotels in the country.Best regards,

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay at when in Cancun!
Stayed 6 nights in Dec 2023
Response from Mario Padilla E-Concierge on Feb 6, 2024
Dear guest,We are very pleased to know that you enjoyed your vacation at Krystal Cancun, and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Best Regards,

6/10 Okay

Kent

Traveled with partner
Nice beach and great views
Stayed 2 nights in Jan 2024
Response from Mario Padilla E-Concierge on Feb 2, 2024
Dear Mr. Kent,We are pleased to know that your stay was to your liking, and we appreciate your rating. We hope to see you again in this home.Best regards,

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Response from Mario Padilla E-Concierge on Jan 31, 2024
Dear Ms. Rosemary,We are very pleased to know that you enjoyed your vacation at Krystal Cancun, and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Best Regards,