Ratings based on 2,400 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County. CA

Excellent costumer service.

Posted Jul 28, 2015
Pros: Staff
Cons: The A.C. in the lobby.
Location: is very close to everything, and the fact that their is a OXXO store is very convenient.
Staff is very friendly and courteous. at checking in they had all ready to go straight to my room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Rooms were very clean and cooled with AC. The hotel looks a bit antiquated. Nice overall.
2 out of 5
by A verified traveler from San Antonio, TX

Not worth it!!!

Posted Jul 24, 2015
Pros: The location
Cons: Food!!
I didn't purchase an ocean view room, but did not expect to have all this construction going on. Too much of a hassle switching rooms!!! My iphone was stolen!! I would not recommend this to anybody!! The only good thing was the location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Agradable y conveniente ubicación

Posted Jul 24, 2015
Pros: Ubicación y playa
Cons: Alimentos
Para descansar y para eventos y conferencias esta bien ubicado
2 out of 5
by A verified traveler

Hotel disappointing

Posted Jul 24, 2015
Pros: location
Location: food and stores are in walking distance
The hotel needed some upgrading and the temperature inside was always warm. The bedroom sheets were disgusting and the food was average. Yet the staff members were great.
3 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Lovely part of the beach, great location

Posted Jul 23, 2015
Pros: Great part of the beach, great drinks menu, centrally located, supermarket nearby, friendly service
Cons: Rooms need renovating.
Location: clubs/bars very close by, Isla Mujures, Pirate ship dinner cruises
The hotel is located on a lovely part of the beach where there was barely any seaweed on shore so it looked beautiful. The hotel provided great parasol seating on the beach as well. The lobby is beautiful as you enter the hotel but the room was outdated and could do with renovating (especially the bath which was a bit yellow and was clogged with hairs). Staff were friendly however cups and towels would not always be replaced so had to call down for them which the staff happily resolved. There is currently construction being carried out next door to the hotel so if you're a light sleeper it's best not to stay here for the time being. From our room location you could see Isla Mujures and you have an excellent view of the Caribbean sea. Having Sylvia the Expedia expert in the hotel also greatly helped.
4 out of 5
Recommended
for Everyone
by A verified traveler from lustoZa

Hotel agradável e bem localizado.

Posted Jul 22, 2015
Fica próximo as boates. Da pra ir a pé. Hotel confortável, atendimento muito bom! Recomendo!
4 out of 5
Recommended
for Everyone
by A verified traveler

La playa fue excelente y la limpiza mas

Posted Jul 21, 2015
Pros: Los restaurantes super atentos los empleados
Cons: la amabilidad de los empleados.
Location: excelente volveremos a cancun y a su hotel.
Fue buena pero creeo que algunas personas del hotel necesitan ser mas amables , pero fuera de eso fue excelente.
3 out of 5
by A verified traveler

Hotel con mucho ruido.

Posted Jul 21, 2015
Comida. De mala calidad, dos días antes de mi salida ya no llevaron toallas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Fair price, good location

Posted Jul 20, 2015
Pros: Location and view; beach near hotel is very nice
Cons: Service on the restaurants, quality and speed are really poor
Location: Isla Mujeres is really close, it worth the visit. Ultramar has a nice ferry to it - 5 minutes walking from hotel, 25 minutes on the boat to get there.
The hotel is okay, in a nice location on the Zona Hotelera, close to Isla Mujeres - but far from Riviera Maia and the parks, so if you wanna go to Xcaret or Xel-Ha maybe it would be good to stay closer. Nice installations, good rooms, nice staff at the hotel, but the restaurants from the resort are very very slow... It took so long waiting to be served on the first day that we quit from there before any waiter came to talk to us.