Ratings based on 2,106 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom British Columbia, Canada
ExcellentPosted Mar 29, 2015
Pros: The hotel is spacious and clean
Location: The location is off of the hotel zone, but within walking distance of restaurant, shops and grocery store. There is beach access, or very nice pools
The check in was easy, the front desk were very helpful and let us know when our room would be ready. Our room was very clean, spacious and comfortable. The pools were very nice and outside areas were clean.
for Everyoneby A verified travelerfrom Florida
Great location at the pointPosted Mar 28, 2015
Cons: Clean up the beach, at least the litter, and rake up the seaweed.
Far enough from the noise of the party clubs downtown. Close to ferry for ease of visiting Isla Mujeres. Hotel restaurants good and reasonable, Info Desk very helpful. Only negative is the huge amount of seaweed left on their beautiful beach along with litter. Could use beach grooming and this would be a 5 star beach. Nice pools, childrens area, everything nicely separated with lots of relaxing a places to set yourself down. Very relaxing.
by A verified traveler
Nice hotel, but lied to by staff and overchargedPosted Mar 27, 2015
Cons: Customer service.
I paid for six people, but only was able to use five spots as a result of the staff at the Krystal Grand Punta Cancun lying to my friend (they had told my friend who checked in later that both rooms were at full capacity). The staff then lied to my friends and I about the extra charge that they bestowed upon us because of their own lie (said they charged us $117, but instead charged us $243). In my several interactions with the staff, they changed their stories, moved markets (changed and made up exchange rates), and literally told me that they lied to me and charged my friend extra because of it. I had four nights at the Krystal Grand Punta Cancun, which is not a lot of time, and I spent two days arguing with them, trying to figure out these charges and make things right. I have never been lied to this blatantly by an institution and honestly felt incredulous at my treatment. In addition to the mind-blowing reasoning that the staff tried to convince me of, I was extremely stressed the last two days of my trip, which is not the way vacation should be and not the way I had planned or hoped this would go.
for Studentsby A verified traveler
とにかく立地が素晴らしいPosted Mar 26, 2015
by A verified traveler
Good locationPosted Mar 25, 2015
Cons: condition of room and air conditioner was weak. Couldn't get room cooler than 20 celcius.
Location: Restaurants and shops within walking distance
The hotel is showing it's age and was in need of some updates in the room ie paint/stain. The room was not cleaned on our 2nd day. We had to ask for clean towels and by the time the guy offered to clean it was evening already. The pool was very good as was the access to the beach.
for Everyoneby A verified traveler
Its an okay hotelPosted Mar 25, 2015
Late check in be prepared to camp out in the lobby. The bar and restaurants are expensive and the staff almost demand a tip. It is nice to give a tip especially when the service is pleasant but having one almost demanded is awkward.
for Everyoneby A verified travelerfrom California
Decent hotel on the beach, best spot in CancunPosted Mar 24, 2015
Pros: Some of the staff were friendly to us, the service on the beach from the waiters was pretty quick, and the walking distance to downtown is 5 minutes.
Cons: This hotel also needs a hot tub.
Location: This hotel is 5 min walking from downtown, definitely do the cancun sailing snorkeling trip, it was awesome!
I had read the reviews about the hotel prior to making my reservation, and while we did have a very nice stay, I do have to say a lot of the reviews are very accurate. I will start with the pros: after we upgraded to a suite we had a beautiful view, the hotel is right on the beach with perfect access to the water, there is a swim up bar, and the majority of the staff is very nice, room service is 24 hours, and the food is pretty good. Overall it was a great experience for my boyfriend and I. Here are the cons: the service is less than impressive if not almost abysmal. You need to be able to speak Spanish and joke around in Spanish for the hotel staff to pay attention to you. It took almost 30 minutes to place an order at the swim up bar, and took almost an hour to place an order for dinner at the hotel restaurant. I understand when things get busy, but the hotel should hire more staff and staff that seems to care about the guests. The staff also would say some really negative things about the hotel guests in Spanish, note to the hotel staff, they should let the team know that people from the US also speak Spanish. I also want to make a point that there is a female manager at the front check in desk (with red hair) who is rude and completely inconsiderate and basically made it seem like she could care less about providing a good customer experience for guests. Someone needs to talk to her about how terrible her customer service is and put her on notice.
by A verified traveler
Sin ComentariosPosted Mar 24, 2015
Cons: por supuesto
Location: centro de antros
Lo mejor hubiese sido evitarlo, pesima actitud del personal, las habitaciones estqan de quinta
for Everyoneby A verified travelerfrom New York
B E A U T I F U LPosted Mar 23, 2015
Pros: The friendly staff and the newly built pool that has warm water and lights up different colors at night.
Cons: The elevators were always overly crowded, I think for the amount of people that stay at this hotel they should have a few more elevators.......
Location: This is the best hotel. You can walk down the street completely safe and your right at the heart of all restaurants, clubs and shopping.
The staff is always there to help you from your arrival to your departure. I have no complaints at all.
for Everyoneby A verified travelerfrom miami
Nice hotel nice beachPosted Mar 23, 2015
Pros: Beach, restaurants, pools
Cons: Bathroom and mattress
Location: Cocobongo, Sr. frogs.
The hotel has a great location..nearby to popular nightclubs.. Beach quite ..it was excellent .. shower was poor and the mattress too..