Ratings based on 2,405 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from LA

The worst hotel by far

Posted Jul 30, 2015
Very rude and unhappy staff. First of all, they refused to take our dollars & pesos (only credit card). They even refused to change our American dollars to pesos. Staff isn't approachable or friendly. They seem to be very selective on who they approach. If they do anything for you (with an extremely serious face/no smile) they expect a tip even though the service didn't meet up to the expectations. The traveling agency that's with the hotel just wants to make sales and will say the packages include things that they don't. We received a "good deal" and ended up having to pay extra at the actual places because our packages didn't include things he said they would. We travel a lot and customer service is always a huge part to our stay. The hotel is beautiful but the service we received ruined the whole experience and it didn't really matter and for that reason we will never be back to that hotel or recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel

Posted Jul 29, 2015
Enjoyed our vacation and pools were nice and clean
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Noce and clean

Posted Jul 28, 2015
This is a pretty nice and clean hotel. The only down side is that the pool close too early and the temperate of the lobby, elevators and the room were hot. We set the ac to the coolest and did not work. we pay for ocean view and our view was a construction (crane etc).
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County. CA

Excellent costumer service.

Posted Jul 28, 2015
Pros: Staff
Cons: The A.C. in the lobby.
Location: is very close to everything, and the fact that their is a OXXO store is very convenient.
Staff is very friendly and courteous. at checking in they had all ready to go straight to my room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Normal

Posted Jul 27, 2015
Nos trataron bien, el hotel no es nada espectacular pero lo basico muy bien (limpieza y ubicacion..) (La playa no es la mejor... Es justo la punta y hay un rompe olas.. Asi que corre menos y se veia verde el agua)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Rooms were very clean and cooled with AC. The hotel looks a bit antiquated. Nice overall.
2 out of 5
by A verified traveler from San Antonio, TX

Not worth it!!!

Posted Jul 24, 2015
Pros: The location
Cons: Food!!
I didn't purchase an ocean view room, but did not expect to have all this construction going on. Too much of a hassle switching rooms!!! My iphone was stolen!! I would not recommend this to anybody!! The only good thing was the location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Agradable y conveniente ubicación

Posted Jul 24, 2015
Pros: Ubicación y playa
Cons: Alimentos
Para descansar y para eventos y conferencias esta bien ubicado
2 out of 5
by A verified traveler

Hotel disappointing

Posted Jul 24, 2015
Pros: location
Location: food and stores are in walking distance
The hotel needed some upgrading and the temperature inside was always warm. The bedroom sheets were disgusting and the food was average. Yet the staff members were great.
3 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Lovely part of the beach, great location

Posted Jul 23, 2015
Pros: Great part of the beach, great drinks menu, centrally located, supermarket nearby, friendly service
Cons: Rooms need renovating.
Location: clubs/bars very close by, Isla Mujures, Pirate ship dinner cruises
The hotel is located on a lovely part of the beach where there was barely any seaweed on shore so it looked beautiful. The hotel provided great parasol seating on the beach as well. The lobby is beautiful as you enter the hotel but the room was outdated and could do with renovating (especially the bath which was a bit yellow and was clogged with hairs). Staff were friendly however cups and towels would not always be replaced so had to call down for them which the staff happily resolved. There is currently construction being carried out next door to the hotel so if you're a light sleeper it's best not to stay here for the time being. From our room location you could see Isla Mujures and you have an excellent view of the Caribbean sea. Having Sylvia the Expedia expert in the hotel also greatly helped.