Ratings based on 1,986 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom maryland

Cancun not the Hyatt anymore

Posted Jan 29, 2015
Pros: Several great staff make this place a success. Jose in the Altitude club is the best. New pool is great, beach is also incredible.
Cons: Prices for food are high. 20 percent discount is not 50 percent! Can't fix construction noise, but can use it to market positive things.
Location: Location is great, but hotel and restaurant next door are closed. No communication from hotel about construction, etc.
No longer a Hyatt, but change can be good. New infinity pool is good, but need to enforce signage. Food is too expensive and 50 percent offer became 20 percent. Also major construction next door is a challenge, that they ignore. Hyatt staff would always speak to you, Krystal has lots of people with clip boards walking around taking notes.
5 out of 5
Recommended
for Everyone
by A verified traveler

bonito hotel junto al mar

Posted Jan 28, 2015
Pros: La ubicación, su tranquilidad, las instalaciones muy bonitas
Cons: Siempre habrea algo que mejorar, aunque para mi estuvo perfecto!
Location: a unos pasos del centro de convenciones, antros y lugares para comer rico
Es un hotel muy comodo y tranquilo, su playa es de agua cristalina y de agua muy tranquila, me encanto!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ciudad de México

Agradable servicio, precio e instalaciones

Posted Jan 27, 2015
Pros: Las instalaciones
Location: Buenos lugares de comida, shoping y fiesta
fue una muy buena estancia en el hotel, cómoda, cerca de los principales lugares de interés
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
Location: The Selecto supermarket is a 5 minute stroll and is huge with great prices!
This is hotel is beautiful with great amenities and right on a lovely section of beach. The hotel staff, on the other hand, were not helpful and overall not very pleasant.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio de Janeiro, RJ

Precisa melhorar

Posted Jan 26, 2015
Pros: A localização
Cons: Não deixar ocorrer o que aconteceu comigo.
eramos quatro pessoas no quarto e todas as vezes que havia troca de toalhas era necessário pedir a quarta toalha, pois não era colocada. E um dia acordamos sem uma gota de água nas torneiras.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kingston, ON

Great hotel for the family

Posted Jan 25, 2015
Pros: Food Service Beach and pools Location
Cons: Wi-fi (very slow and choppy) Pool hours (please consider extending hours into the night) Television (HD channels please)
Location: Tours and excursions Coco Bongo
I stayed in this hotel for 5 nights with my family in middle of January. The location is great - north end of the hotel zone so it is not too crowded, and has a very nice private beach with a pier, so the waves from the sea is nice and gentle. There are also two 3 freshwater pools. If you choose the "all-inclusive" option, then you can also access all the restaurants and bars in the hotel, as well as the hotel beside it, Krystal Cancun. The staff members were all friendly and helpful. They tend to spend long time with you (especially during check-in), so during busy times, you might have to wait a bit. If you just need to ask a question, then telephone is your best bet. Because of the structure of the hotel (it has a big opening in the middle), it can be a bit noisy, but it should not be an issue for most people. We opted for the "all-inclusive" options and found out the foods and drinks were all generally excellent. There are few food items and liquor which are not included (such as wine or hard liquor), but otherwise the services included with the all-inclusive were excellent. Overall, it has been a great experience, and I have no problem recommending this hotel to other people.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toulon

Hotel tres bien placé propre et accueillant,

Posted Jan 25, 2015
Pros: Situation, piscine reservée aux adultes
Cons: Bruits du hall, (travaux pas génants) Petit dejeuner du club altitude
Location: Coco bongo et centre commercial tres abordable à 5 mn à pieds
Nous avons passé un trés bon séjour dans cet hotel, nous avions une chambre vue ocean au 12 eme etage( altitude club). Les 2 bémols: le bruit qui remonte du hall et le petit dejeuner du club Altitude assez frugal Sinon tout était super!!!!!!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Portland, Oregon

Room 420 had the best view ever!

Posted Jan 25, 2015
Pros: Customer Service, layout of where room was (room 420 has awesome view)
Cons: The mattress needs replaced and no shampoo in rooms. We requested and they gave us body wash.
Location: There is an xoxo store just outside the entry on the right hand side.
The Hotel and staff were awesome- Ana checked us in and she was wonderful with her customer service. They offer "free internet" but is 1 Meg a day which barely is enough to check emails. They upgraded us when I complained and that was appreciated but if you need to get any work done and log into a server its not happening. (Forces you to enjoy vacation vs. work) The internet had a better connection on the beach then in our room which was weird. We didn't do all inclusive and glad we didnt with limited restaurants on the facilities. Taxi's was really spendy as well and be sure to always take a picture or have them document the taxis when you get dropped off in case you leave something in there. The pools were both awesome and the beach was phenomonal! The bed was about the worst thing we experienced- needs updated! We booked a couple adventutres through the hotel- did the Isla tour for a day on the island and then next day did jungle tour with snorkeling which were both awesome!
3 out of 5
by A verified traveler

hotel bem situado

Posted Jan 24, 2015
Pros: de todo em geral
Cons: alimentaçao
Location: bom
situçao do hotel muito boa, atendimento bom em porteria, café da manha pouca qualidade
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Celebration, Florida

Great location, fantastic staff

Posted Jan 24, 2015
Pros: Personnel, room, amenities, price.
Cons: Nothing.
I stayed with my family on the club level. The overall experience was exceptional! The people are friendly and helpful. They are dedicated to making your vacation experience amazing. My 7 year old had a magnificent time. Will definitely stay there again.