Ratings based on 370 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby Tina from Cincinnati, OH
Amazing views!Posted Mar 3, 2014
We wanted to stay in Cancun proper because we like the beach better there than Riveria Maya. The water is so pretty, infinity pools wonderful. The drinks served on the surfboard at the pool are so fun to watch. We loved having someone come put cucumbers on our eyes at the pool every day and then a cold mint infused washcloth while getting a short neck massage. All the restaurants were good - we loved a couple of things at each one and otherwise were good. The hydrotherapy and spa were amazing!
for Couplesby Karen from Chicago
Nothing Better!Posted Feb 21, 2014
Pros: We liked everything - comfort of sheets/pillows/jacuzzi with variety of bath salts and aromatherapy throughout hotel
Cons: Evening entertainment was weak. Nice violin/cello/piano during bar time but could use more variety with other entertainment.
Location: You can walk or take short cab or bus to a magnificent outdoor mall with stores like Tiffany etc. We weren't into doing the traditional tourist trips
Everything is top notch. Staff go above and beyond anyone's expectations. Dining is an experience with very high cuisine level. Pool/beach equals Barbados. This is a classy place.
for Otherby MUG from Minnesota
Lovely....but...Posted Feb 15, 2014
Pros: Beautiful beaches, exclusivity (nothing is ever crowded; ample beach/pool chairs); notably good food!!
Cons: Service to reach the level I have read about...just was not our experience.
Location: The location is beautiful and quiet. If you want a party going on at all times (or ever!) you will be disappointed. We were NOT! Loved the serenity
I feel I should qualify my review with the fact that, after reading the glowing tributes regarding pampering service, my expectations may have been raised to an unrealistic level. At any rate, I read of service that anticipated your needs proactively. I had that experience possibly 3 times; otherwise, I requested every single thing during my stay. From towels and an umbrella on the beach (after standing there for several minutes expecting someone to approach us) to waiving down service for drinks (at the beach and for refills at dinner). Except for 2 (our last night at the Italian restaurant and lunch at the Terrace), no dinner or lunch took under 1.5 hours from expressing our interest to eat to finishing our meal. Room service was much quicker as was the breakfast (which was buffet so...) They offered wonderful services including drawing you a bath with aromatherapy of your choice - very nice!! However, our request was 'lost' on our last night and, since we requested it be ready when we returned from dinner (and we were now back and needed to pack, etc.), we declined our kind butler's offer to prepare it after the arranged time. We had other little disappointments (e.g., failed to restock our fridge with sodas, only; forgotten room service order; etc.) which, honestly, would not make much difference except we selected this hotel based on the rave reviews of service and despite the higher price. Will we be back? Almost assuredly...if we get another good deal.
for Couplesby Jeff from St. Louis, MO
Recent Long Weekend GetawayPosted Feb 11, 2014
Pros: Comfortable rooms, relaxing, good food, lots of drinks, wonderful weather!
Cons: Staff needs to better police use of chairs in main pool area. Many people were reserving 2 chairs per person which was not fair to other guests.
Location: Mainly stayed at resort since only there for a long weekend.
Our stay was wonderful. The staff went out of their way to accommodate our every desire...wish we could have stayed longer!!
for Everyoneby Yann from Ottawa
best hotel in cancunPosted Feb 9, 2014
i think this is the best hotel in cancun, i went to "me cancun" two years ago, it was nice, but "le blanc" is a lot better. the food is exceptional, especially at "lumiere". you can compare this restaurant with any top notch restaurant in america without a doubt. service was very very good. i cant find anything wrong about this place. the only bottom line is its too quiet, since im 31, i need a little more action, its very quiet, every guests is 50+, its a place to relax, at 1 am everybody is in their bed. this hotel is for relaxing, the spa is ver nice. i recommend this to anyone who likes luxury and relaxing. its their staff who makes all the difference, they are just everywhere waiting to serve you like a king. there is a butler on every floor....
for Everyoneby Dennis from Akron Ohio
Excellent facility on a gorgeous stretch of beachPosted Feb 1, 2014
Pros: The facility itself is spotless and beautiful. The location on such a pristine beach adds to the overall ambiance of the resort.
Cons: I would eliminate the time share pitch at registration. I would have repairs done in off season periods, and develop a plan to assure room cleanliness
Location: The location appears to be in a safe clean and orderly area among other nice hotels. The facility was so accomodating and relaxing, we never left it
The experience was overall, excellent. We did not care for the construction noises above our room every day. The maids did a poor job of cleaning the room on a daily basis. Most issues we raised were handled efficiently by the floor butler. The room food service was near flawless. The spa facilities are second to none. The facility credits were somewhat misleading, as the cost of the items that you were permitted to use them on was outrageously expensive, giving the impression that the credits were more of a revenue gimmick that a facility amenity. The food and beverages were plentiful and outstanding. The staff, in almost EVERY instance was extremely helpful and pleasant. During our 7 day stay we did not incur one unpleasant staff incident. The restaurants were all top shelf. The pool facilities and service and amenities were beyond belief. This is truly one of the top resorts in Mexico, if the entire world. The ownership of Le Blanc is to be commended for their excellent operation. We will definitely return. A great value for the money..
for Everyoneby TC from Mobile, AL
Best ever!Posted Jan 24, 2014
The Resort was sooo amazing! The food was even better!
for Everyoneby A from Minneapolis
Great retreat for couplesPosted Jan 22, 2014
Nice facility. Enough privacy all around. Food just ok, but good enough for a long WE
for Couplesby A verified traveler from ny
Outstanding vacationPosted Jan 21, 2014
Pros: Impeccable service from the moment of arrival until departure, very clean, can order services such as the jacuzzi online, plenty of chairs by the pool
Everything we read here on Expedia is true. Service was outstanding. We enjoyed the easy access to all facilities, the poolside drinks and snacks, the in room jacuzzi, and the room service. Staff were helpful, pleasant, and available !
for Everyoneby arlene from ny
WONDERFUL SERVICEPosted Jan 20, 2014
Pros: Staff is very friendly, helpful and kind. They are almost surprised to see you offer a tip. Food is wonderful.
Location: Location is good and lots of shopping and restaurants are within walking distance or a short cab ride away.
This was our secnd visit. We love the property, the staff, the food. The place never changes; all is always wonderful My only complaint is the promise of the bonus credits. We can never use them, we don't do water sports, we have been to Cancun many times, so we don't do tours. We would have liked to use the spa but it was totally booked with no appointment times available. The credits in the shops are only for specific items so unless you are planning to spend lots of money on jewelry or cigars, these are wasted as well. I would almost like bonus credits to be an option or take $100 off your bill at the end of the vacation. This is the second time we did not use them.