Ratings based on 1,809 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Hotel and staff exceptional!Posted Sep 1, 2014
Very one friendly!! Staff knew your first name everywhere you went on the premises. The beach was awesome!! Food was great!
for Everyoneby A verified traveler
Staff is lacking. Hotel & facilities are amazingPosted Aug 31, 2014
The staff were not helpful at check in and the bar staff were rude.
for Everyoneby A verified traveler from Los Angeles
Great hotel overall but don't fall for their trickPosted Aug 30, 2014
Pros: They put the aroma diffuser in every corner in the lobby with the eucalyptus aroma oil which makes it very relaxing.
Cons: The staff need to be more attentive to what customers need.
Location: Convenient location close to shopping center and the beach. Shopping center (Liverpool) is right across the street!
When we arrived the hotel, the lady in the front desk asked us if we wanted a free upgrade. She described the rooms are two suites with a connecting door in between. We were very happy (at that time) and decided to get the free upgrade instead of our original rooms. She told us that the rooms weren't ready, so we decided to get some food and drinks to kill some time. When we got our keys, we were very excited...until we opened the doors. We were very disappointing because it is A suite not 2 suites. The only correct info she gave us was that the rooms were connected with a door in between. It has A king sized bed in ONE room and a sofa(bed) in the other. I felt like she deceived us into choosing the free upgrade. We went back down to the lobby and asked for assistance. The lady was helping others at the time, so I explained to the other person about our situation. She saw us and tried to avoid eye contact with us after she finished helping other people. She pretended she had nothing to do with the deception. I told the other person that we had 4 people (2 couples). How do you expect 2 couples to share a bed? Or did she think that it is ok for the 2 of us to take the sofa? We asked to switch back to our original rooms but the person told us that they were full and did not have a room with one king sized bed. My guess is they did not have the rooms available for us at that time and tried to convince us to take the suite because our rooms had been taken already.
for Couplesby A verified traveler
Posted Aug 30, 2014
Great staff and delicious food! Spa was incredible, beach and pool views unbelievable!
for Couplesby A verified traveler from Dallas, Tx
LOOK NO FURTHER...Posted Aug 30, 2014
Pros: The customer service. We loved chef Javier and chef Carlos. Anna at the front desk was so precious - and our favorite pool waiter was Jaime.
Cons: the dessert selections
Location: The shopping mall located across the street was nice. We didn't do much because we found relaxing by the pool and on the beach was all we wanted.
for Everyoneby A verified traveler from St. Paul, MN
Best Hotel Resort in Cancun!Posted Aug 30, 2014
My husband and I came to stay at Live Aqua for our belated honeymoon. From the time of check-in to check-out, the service was awesome! The most friendly staffs you will ever meet. The service was fast and efficient. Live Aqua really makes your stay worthwhile. We upgraded to an Ocean View room and it was so worth it. We were surprised twice by the hotel - 1) champagne and chocolate covered strawberry as a small complementary to celebrate our honeymoon & 2) our room was decorated with lit candles, rose peddles on our bed and warm bath with bubbles topped with rose peddles. The walkway was decorated with heart-shape made by rice pebbles with lit candles in the middle - how romantic! The pool and view is unbelievably awesome, relax and so surreal. I highly recommend this hotel and would definitely come back to this resort again. Nice thing is that it is an all adult hotel - therefore, it's more quiet and peaceful. It's more relaxing and enjoyable - something we wanted. Thanks Live Aqua staffs - we'll see you soon! :)
for Everyoneby A verified traveler from Indiana
Great hotel located on the beachPosted Aug 29, 2014
Pros: Pretty much everything ... it is our place to stay when visiting Cancun!
Location: The location is great. There are shopping malls, local market place, and outdoor activities close by (within walking distance).
This is our second year coming to Live Aqua. This hotel truly has some of the most welcoming staff and we enjoy everything about Live Aqua. The hotel has great restaurants, beautiful views, wonderful pools, amazing spa facilities, gym, lose to shopping, extremely clean, and most of all a very safe and enjoyable experience!
for Couplesby A verified traveler from Dallas
Relaxing experiencePosted Aug 27, 2014
Pros: Pretty much everything. It smells and sounds as if you're in a spa as soon as you hit the door.
Cons: Dress code policy.
Great place to enjoy a relaxing adult vacation. Really good food and good friendly service. Not over crowded. Loved the gym. Impressed by the high end spirits available w/o paying premium prices. My biggest gripe is that one of the restaurants requires men to wear pants. I don't get why this is necessary when one is on a tropical vacation. Especially when there's not as much of a standard for women....seen one walk in with cutoff shorts and tank top.
for Everyoneby A verified traveler
Can't wait to return!Posted Aug 25, 2014
Pros: The staff
Cons: Nothing it was great
Location: About a half hour away from the airport. Also there was a big shopping mall right across the street with just about anything you could want.
I have been to cancun many times and this was by far my favorite place to stay. It was so nice and and the staff treats you like royalty. I loved the spa atomosphere it was so relaxing. The food was very good pretty typical for an all inclusive resort. The MB restuarant was amazing!! But FYI men have to wear pants and shoes for this restaurant I noticed that was a problem for some people. Loved to spend time at the AKA bar in the evening, the staff there was amazing our favorites were Santiago and Estrella, and Alexis at the pool Bar! Also wanted to comment as far as night life goes the egos bar has music for nightlife but people didn't seem to be dancing we were and had a great time and you could hear the music in the club or outside on the patio. They also have a dj night at the pool bar on Thursday. If you wanted to venture out it seemed they had daily club stop that you could join for a fee every night. All in all it was great and I can't wait to return ASAP :)
for Everyoneby A verified traveler from Miami, FL
OutstandingPosted Aug 25, 2014
Unbelievable!!! Must see!!! I can't wait to go back next year!