Ratings based on 1,755 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Absolutely Beautiful hotel. Awesome staff!Posted Jul 27, 2014
We loved this hotel and will absolutely go back! Great food, staff, pools, beach!! Highly recommend!
for Everyoneby A verified traveler from C
Great hotel on the beachPosted Jul 26, 2014
My stay was amazing! The rooms were clean, service was great and staff worked very hard to make us feel like we were in paradise. Restaurants could be a little slow , but food and drinks were good !
for Everyoneby A verified traveler from Fort Worth, TX
Awesome all inclusivePosted Jul 25, 2014
My wife and I just got home from a 3 night trip to Live Aqua. We've done a good amount of travel and this hotel is by far the best all-inclusive we've ever experienced. From the moment you walk in the door you feel like you are in a zen spa. Your wish is their command and they all seem truly grateful to have you as a guest. Upgrade to a suite at checkin and you get a cabana every day, a 20 min foot massage daily and access to the concierge level. Highly recommend. We were there for our 13th anniversary and they made it special for us.
for Couplesby A verified traveler from San Francisco
Pure Beauty, Balance, and NirvanaPosted Jul 25, 2014
Pros: I liked the attention to detail about Live Aqua the most.
Cons: The dining choices have changed slightly since our last visit (2 yrs ago). The dishes across all restaurants seem less memorable this time around.
Location: It is located in the Zona Hotelera, between the Caribbean and a large lagoon. There is nearby shopping and close to many other activities.
This was my third time coming to Cancun and Live Aqua. In truth, Live Aqua is probably the main reason why I keep coming back. It's truly the attention to detail which makes Live Aqua an immersive, relaxing, and luxurious experience. Upon entering the lobby — a gracious, airy space scented with Aqua, a fragrant blend of Eucalyptus, Rosemary, and Peppermint — you're immediately taken into a meditative, zen-like trance. The staff is attentive and gentle; Sometimes they offer newly arrived guests with tea or hand massage. This time around, we decided to book an exclusive Aqua Lounge room. These ocean-facing rooms are located on the 5th floor with exclusive access to the lounge, a nice perk if you are looking for top shelf alcohol and afternoon canapes. The room size is generous, comfortable, and well-furnished. Bedside zen accents change from day to day, rotating between a zen garden, a zenergy chime, and an incense burner. Each room also comes with an aromatherapy diffuser and a menu of scents to suit your mood. The Spa is an amazing perk at this resort, as it is easily the core of Live Aqua, defining each breath and movement as you explore the resort grounds. Each time I visit, I make sure to treat myself to the spa services. Besides the spa, there are multiple pools facing the turquoise blue ocean. Cabana boys/girls cater to your every poolside need and top notch restaurants and multiple dining options packages it all up with a bow.
for Everyoneby A verified traveler from North Carolina
ALMOST HEAVEN!Posted Jul 24, 2014
Live Aqua is the next best thing to heaven. The entire staff is top notch. They go out of their way to make sure your stay is a memorable one. When you enter the hotel, the smell is so inviting. Check-in was very smooth and they offer you refreshments. Our room was very clean and the view was simply gorgeous. I could give you so many examples of how they treat their guests. I will only list a couple that stood out for me. My daughter and I wanted a pizza. The pool staff said "the restaurants had closed for lunch but I will see what I can do". About 10 minutes later here she came with our pizza. Ale and Amanmel at the pool served us for several days. They always came by and asked us if we needed anything. Amanmel even came into the pool to serve us. Is that dedication or what. This was only our second time at Live Aqua but many of the staff remembered us from last year. Oscar at Azur, Ale at the pool, the two guys at the coffee shop. Jonathan at Varenna went out of his way to get us a table for dinner. I could go on and on and on. I will NEVER stay anyway else but Live Aqua.
for Everyoneby A verified traveler from Evansville,IN
Excellent service, beautiful sceneryPosted Jul 22, 2014
Pros: Service, pool, convenience of everything
Location: Restaurants, shopping and excursions
It was a exceptional hotel with fantastic service from everyone the minute you walk in until the minute you leave. The restaurants were amazing!!!
for Couplesby A verified traveler from Dallas, Texas
Outstanding HotelPosted Jul 22, 2014
Pros: Service, Food, Staff, Pool, Beach, Gym, Restaurant selection, Service.
Cons: Bigger glasses for drinks by the pool! Bring your own insulated cups and the staff at Live AQUA will be happy to fill'em up.
Live AQUA is absolute paradise! Customer service was impeccable, food was delicious, drinks were cold, rooms were clean, bed was comfy..... So glad I picked Live AQUA for a get-a-way vacations with my bride. We will definitely be back in the very near future.
for Everyoneby A verified traveler from H
Very fabulous hotelPosted Jul 22, 2014
My wife and I were very impressed all the way around. Good location and very nice staff. Besides the check in lady, everyone else were nice, especially roger the bartender.
for Everyoneby A verified traveler
Great resortPosted Jul 20, 2014
Pros: beach, pool, room
outstanding beach and very attractive pools and facilities, a great all inclusive resort for people who usually dislike all inclusive resorts
for Everyoneby A verified traveler
Posted Jul 19, 2014
Great resort, great time had by all. Some of the drinks were not as good as other resorts, but they did have more top end spirit choices. You had to watch some of the bartenders as they would try to pour you the lower end spirits even after you requested a certain brand. This was a little issue though. Would highly recommend this resort. Food was awesome!!