Ratings based on 2,435 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Boston MA
Ok to relax onlyPosted Aug 2, 2015
Beautiful hotel and gorgeous beach... they do not have a disco/nightclub for dancing at night. We had to go out of the hotel for that. They only have a lounge with softer music. They don't have shows at night like other resorts I've been to and not too many activities throughout the day. So is really just more relaxing especially at night time.
for Everyoneby A verified traveler from Columbus, OH
Great experience!Posted Aug 2, 2015
Pros: Staff and the view.
Friendly and accommodating staff. Beautiful resort. Good food with plenty of options. Can be a relaxing getaway or a wild party.
for Everyoneby A verified traveler from Connecticut
Excellent HotelPosted Aug 1, 2015
Cons: I can't think of a single thing.
Location: The hotel is right on the beach so you have your choice of pools or beach. There is a shopping mall across the street.
From the second we walked into this hotel it was a great experience. The staff was very attentive. The food was excellent and the hotel facilities - restaurants, gym, spa, rooms, pools -- all were well maintained and clean. Not a single complaint!!!
for Couplesby A verified traveler from San Antonio
the most relaxing hotel ever!Posted Jul 31, 2015
Pros: the food, the staff, and most definitely the relaxing atmosphere.
Cons: It was a little hard at times to find chairs in the shade at the pool side but the staff was very accommodating and brought you small umbrellas.
My experience at Live Aqua was just amazing!!! i'll describe my experience in order starting with Hotel Staff- everyone was so hard working and so so so nice! they always offered you drinks even if you didn't want one they'd come up with something so delicious you couldn't say no, everyone cared about your experience and having a great time. Once I ordered food at the poolside and the staff forgot to put the order in and they were extremely apologetic for the next 4 days when they saw me! I think the staff there really made my experience incredible. The staff always joked around and i was sure to leave tips even though they are not expected. Hotel facilities and condition- the hotel is so nice and the smell of eucalyptus everywhere and the relaxing music make you feel like you're at the spa the whole time. I felt very relaxed and at ease there and the hotel was very clean and the beds and sheets were extremely comfortable. All rooms are ocean view!!!!! The food- INCREDIBLE! such variety! there was food just about everywhere in the resort at all times of the day. They had a very good and quick sushi bar, italian restaurant, Thai/Japaneese and Seafood restaurants, fresh bbq at pool side. The amount of food you get and the quality was very good. My favorite was a crepe stand, they made fresh nutella crepes drizzled with walnuts and white chocolate....i am dreaming of it to this day!! I would DEFINITELY recommend staying at Live Aqua
for Everyoneby A verified traveler
Great.... There's just one thing missing.Posted Jul 31, 2015
Overall, this a great resort if you're looking for rest and relaxation. The nightlife, however, is non-existent.
for Everyoneby A verified traveler from LA, CA
Nice hotel by the beachPosted Jul 31, 2015
It was amazing! The service was great, hotel is big & updated. The food was good in each restaurantI. I liked the varaiety of diferent cousins. I just wish it had a night club.
for Everyoneby A verified traveler
My stay was great the staff was great the food 😍Posted Jul 30, 2015
My experience was wonderful everyone was nice and friendly drinks were good the food was good Live Aqua is the best resort that we stayed in and we've stayed in four befor but the one is the best
by A verified traveler
Huge Problem with Pool/Beach Chair AvailabilityPosted Jul 30, 2015
Pros: Food was amazing, tried every restaurant Service at restaurants was top notch Room was very clean and has great ocean views Spa was wonderful
Cons: NO CHAIRS AT THE POOL/BEACH, ESPECIALLY NOT WITH AN UMBRELLA Tried to get us to attend a time share presentation at check-in- TACKY for a 4+ * resort
Location: Hotel Zone- just like the name...all hotels, no privacy, very crowded
My husband and I stayed at Live Aqua for our honeymoon earlier this month. We had a good time but their was one HUGE problem which no one could solve for us. All we wanted to do was relax by the pool or on the beach. Every single day we would get our stuff and go down to the pool and/or beach area and every chair would already be taken. We would wait and wait and come back, still EVERY chair was taken. We saw signs stating that you cannot reserve a chair for longer than 30 minutes unattended but of course, no one listened. One morning we woke up at 7:00am, looked out our window and saw all of the pool chairs TAKEN (people leave towels or personal items on them) and only THREE people in the pool. We got so frustrated! We didn't want to spend our whole trip (8 days) stuck inside, we wanted to enjoy the beautiful weather! I went down to the concierge desk and told them we'd been sitting inside for 3 days and every time we try to get a chair, no matter how early we get up, they're all taken and there were barely any people outside! He didn't seem to care and told us "them buy a cabana". The cabana's did look beautiful and comfortable but I wasn't going to spend $65-$75 a DAY just because the other guests were rude and not following the rules. I then called the Your WIsh, My Wish line and told them our problem. They connected me to the Pool Concierge. I talked to Marco who was very nice and told us that unfortunately people come and reserve chairs BEFORE 7AM and that they couldn'
for Couplesby A verified traveler from New York
Posted Jul 30, 2015
Cons: buffet needs to be improved.
My girlfriend and I stayed at Live Aqua for 7 nights, 8 days. I've been to Cancun three times before this and I have to say that Live Aqua gave me an unforgettable experience. The view of the ocean from the pool was spectacular. The staff were great-always accommodating our needs and made us feel like home. I am very pleased with the staff and hotel. The food was great overall. They had diverse restaurants an we enjoyed all of it except the buffet. The buffet was nothing special and the food quality of that is nothing compare to the there restaurants. Our favorite restaurant is Hidden Garden and MB. The layout and design of the restaurants were great and looked extremely fancy.
for Everyoneby A verified traveler
Good experiencePosted Jul 29, 2015
The staff where so friendly specialy German in the siete or 7 restaurant very friendly person a very good breakfast and the enviro looked like a spa so calming pool area so nice with the bars . The rooms was clean but my room was noisy first the AC unit was so noisy i couldnt use the bathtub because it did not keep the water in the tub and smelly bath room i still dont know from where the smell came from but overall it was a nice hotel and relaxing one .