Ratings based on 2,375 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

AMAZING TIME!!! Will be going back!

Posted Jul 2, 2015
Pros: Their hospitality
Cons: none
Took a trip out the country to celebrate our honeymoon, We are a young couple from New York. From check in to check out it was an amazing trip!! The hospitality was beyond what I expected. Everyone was so genuinely kind. Food was excellent!! Hidden garden was our favorite. When eating at Hidden Garden it didn't even feel like your in a resort. At night the resort is lit up SO BEAUTIFULLY! Swim up bar is fun! We spent most of our days there.. The other pools are more relaxing. The food made on the grill by the pools were seasoned to perfection! It was SO DELISH!. Breakfast at Siete was the best. We had an ocean view and it was BREATHTAKING we were right in the center of it all, worth the upgrade. They made our last night extra special with rose pedals and candles on the floor leading to a bed full of rose pedals and a heart for our anniversary, they even set a bubble bath with rose pedals for us as a surprise. Spa is BOMB, I definitely recommend. There's so much more! I'm already planning my next trip back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted Jul 2, 2015
The staff is one of the nicest groups of individuals I have encountered. They go out of their way to make sure everything is perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service! and food was great!

Posted Jul 2, 2015
Excellent service and food was extremely good! The resort staff was very friendly and welcoming. The resort was beautiful and the Infiniti pool was the best. The food was outstanding. My only recommendation to the resort was a softer bed. Other than that I would recommend this to any couple that would like to have a relaxing getaway.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Such a relaxing place!!!

Posted Jul 2, 2015
Pros: The food!!! drinks, staff, beach, pools, location, nearby things to do.
Cons: You have to pay extra for the spa (steam room), gift shop items are extremely overpriced, more pool table (only one), more umbrellas by the pool!
Location: there are two malls within walking distance, some restaurants, you can take the bus to go anywhere along the zona hotelera.
I love the variety of food and drinks!!! so many options! I would have to stay there a whole month to try them all! We loved the staff! everyone is so friendly and very attentive to your needs. When we asked for a random request one server said "Technically no, but we cant say no, so yes" Loved it! It was also very affordable. We went to spend our honeymoon there and were extremely happy with our choice. will go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Redondo Beach, CA

Tranquil All-Inclusive Oasis

Posted Jun 30, 2015
Pros: Everything! Except for the blankets on the beds, too hot and stuck to me.
Cons: The beds and the sound from the hallway.
Location: Awesome location, close to town and ferry station. Plenty to do.
Such an amazing place!!! I've been to Cancun annually during November/December for the last five years and stayed at the JW Marriott and I have to say, this beats it by far! We thoroughly enjoyed our stay from our first steps into the aromatherapy scented, glass-walled lobby to the goodbyes outside the front entrance. Everyone was so friendly and professional and remembered us by name. Wilbur was a bartender down at the swing bar who absolutely made our trip! The whole theme of the hotel is wonderful-- modern with a relaxing, spa-like feel. The restaurants were to die for, especially being all-inclusive. Most were outside and made to fit with the outdoor environment. They were so romantic and fun and made you never want to leave. The food was amazing as well, especially the italian spot. They also made sure to do something special for us on the last night with our desserts which was a sweet touch. They also had additional day activities like yoga, beach volley, giant jenga, etc. Overall, amazing hotel that I will be returning to with my family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Jun 27, 2015
The staff and location were great. I will defenetly stay there again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Great location, great food and attentive staff! Really relaxing enjoyable time!
5 out of 5
Recommended
for Couples
by A verified traveler

We Love Live Aqua!

Posted Jun 24, 2015
This was our favorite vacation we have ever taken. The staff is what truly makes this hotel special. We will be returning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Beautiful resort with a very pleasant staff

Posted Jun 22, 2015
Pros: The staff, the conveniences and the location
Cons: More music entertainment for dancing
Location: The hotel provided for all of our needs and shopping was right across the street
We felt special treatment from the staff our entire stay. The food was very good and the choices were many.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jun 17, 2015
Overall it was a great place for a getaway. Staff was great and the rooms were kept very clean. The only downfall was that they had some remodeling going on and they worked at night , had to complain about the noise. After that we slept like a baby.