Ratings based on 2,337 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Ga

Staff engages in bait and switch.

Posted May 26, 2015
Pros: Beautiful and clean property.
Cons: Bait and switch improper. At a minimum Expedia's description regarding room type must be clarified.
Location: Swim with whale sharks and Scuba dive the reef, you won't regret it.
Package purchased through Expedia was vague on room type and hotel ripped us off. Was told room upgrade to the one we purchased was an extra $200 per night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Phenomenal

Posted May 26, 2015
Best experience! Phenomenal service and staff - non stop service and great food/ service Would go back in a heart beat!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Monica, CA

Posted May 26, 2015
Pros: Food quality, rooms, amenities.
Cons: Better selection of top shelf alcohol (ie. whiskey, scotch)
Location: A little far from downtown Cancun but it's only about a 15 min drive.
Probably the best all-inclusive resort that I have been to in terms of food quality. The hotel facility and rooms were really nice. Overall a top notch hotel and experience. Great hotel for couples looking for a getaway.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Philadelphia, PA

Great Hotel

Posted May 26, 2015
Pros: Clean with a great staff
Cons: The activities in the hotel no shows or contest
Location: It was across the street from luxury mall, that mall is a lot larger then it looks, had some good bargains. Para sailing was near by.
Staff was great, the spa is a must and the food was good. What else can I say. We had a great time.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Richmond, VA

Solid Hotel. Watch out for the creepers

Posted May 26, 2015
Pros: It smelled great. Staff was wonderful. Food, amazing!
Cons: Stop putting rice on the beds. It's cute, but we had to clean it up every night. Update bathrooms to be more user friendly.
Location: Perfect location.
The hotel staff was on point. They really know how to make you feel comfy. The food was AWESOME. Seriously. You should bring lots of American money in $5s and $10s. This is only for the taxi rides. If you don't have it broken down into small currency, you will end up leaving everyone a tip that is way too big. No one has change. The other thing is that the beach sand is more like small broken shells until you get out near the shore, then it gets very soft. Don't count on playing sand volleyball unless you bring water shoes. Do Xcaret, skip the dinner show. It was OK, but the food was way too expensive for what you get and our waiter royally sucked. Try US Travel for all of your transportation. We used them through Entertainment Plus when we got all of our activity tickets. Best money spent! They were always on time, and gave very helpful tips to wherever we were headed to. I also recommend scuba diving. The underwater museum off the coast of Isla Mujeres was beautiful!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Excellent relaxing getaway

Posted May 25, 2015
Pros: Food, rooms, drinks
Cons: Maybe more activities?
Location: HIghly recommend the Coco Bongo Experience. Senor frogs, not so much Jetski on the hotel beach was a blast
Live aqua is a solid 4* hotel. Food indeed is very good. (desserts not so much) Hotel does not feel crowed. No wait for dinner or for drinks. Beautiful rooms. +Very relaxing +OUtstanding beach, colors -Not much to do in the hotel (no club, no animation team) You cant go wrong by choosing live aqua, specially if you are a couple. Not sure if I would recommend to a group of friend looking to party in cancun ( which is not what this hotel is about) Staff is very friendly and goes the distance for you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Beautiful oceanfront view!

Posted May 23, 2015
We came here for our anniversary and on the second night they decorated our room with rose petals and tealight candles. Definitely come here for a special occasion!
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel needs renovation in rooms personnel excelen

Posted May 23, 2015
Thank you Daniela Karla Eduardo Dafne Ami your service skills and positive attitude towards solving problems is excellent
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, USA

Great hotel location with friendly service

Posted May 22, 2015
Pros: Kindness and great service received from most of workers there Paulina, Carolina Arelis and Octavio all them made every shared moment unforgettable. I
Cons: I mentioned above some upgrades on rooms features. Maybe it would be great some special musical events at night.
Location: I got to visit the beautiful Church Cristo Resucitado and attend Mass on Sunday and it was near. Also walking by others nearest shopping centers.
Rooms are a good size and we got assigned one with great and amazing ocean view, we also received special attention from hotel for our anniversary celebration and that was so nice. Even though room was comfortable I want to say that could be better if mattresses are less soft and offer a better hairdryer because what you offer there is awful the worst one, so please consider changing, upgrading for a better new tech dryer because do not forget that the most hotel selection and reservations are made for us the wives or women in general, so keep in mind to spoil us always. I loved all the aromatherapy scented oils in the room, even the lobby and hallways smell wonderful too and it was very relaxing. Food was great throughout resort some Chefs as Gabriel, Javier and Moises are very professional and shows effort to do the best for guests and impress them with food, congratulations and big thanks to all of them same for the most of food and beverage personnel always ready to help, friendly and always with a smile starting for its manager a very attentive and kind man.The buffet at Siete is by far a great choice.MB restaurant is very good over there every meal is delicious and service excellent and the pianist spectacular. The beach is clean but the ocean there is too strong but I feel safe with presence of caring lifeguards. Pools beautiful.The location of the Resort across the street from la Isla mall is very convenient too.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A.Z. Portland OR

Real nice hotel close to the beach and shopping ma

Posted May 21, 2015
Well this is the second time that we visit this place in a year we love it real nice people nice costumer service,has like 7 different restaurants big pool lots of room and things to do