Ratings based on 1,891 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 19, 2014
Pros: Location, food, beach
Cons: The drinks were very watered down and the variety of options was limited. Also, minibar in the room was poorly stocked. Should include alcohol.
Very nice stay. The food was great, location really good to go into town and shop. Night life was lacking. Drinks from the bars really seemed watered down. Staff was excellent. Would definitely go back.
for Everyoneby A verified traveler from Reyes
GreatPosted Oct 19, 2014
We love Live Aqua And we are going back in near future
for Everyoneby A verified traveler from chevy chase md
Great place, we have stayed there 3 timesPosted Oct 19, 2014
The only think we can't stand is the hard sell on the "time share". They call it vacation club but they hound you to listen for 2hrs.
for Couplesby A verified traveler from Westchester, NY
Third Consecutive Year of PerfectionPosted Oct 18, 2014
Pros: I liked the food, the drinks, the cleanliness, the service, and the beach. I enjoyed pretty much everything.
Cons: The only thing that I would like to be improved is the nightlife at the hotel. Maybe keep Egos Lounge open later than 1am.
Location: Location is great. Right on the beach. Also, the hotel is directly across the street from La Isla Mall. Excellent location.
This is my 3rd consecutive year visiting Live Aqua Cancun and once again it was perfect. The first two times I visited, I went with my girlfriend. This time I had to share this beautiful place with my girlfriend and 6 others over 8 days. The staff is excellent as they are always trying to make everyone as comfortable and happy as possible. The hotel is extremely clean and always smells great with the spa-like aromas. The food at every restaurant is very tasty. However, the two restaurants that stand out to me were Hidden Garden (Asian Cuisine) and Varenna (Italian Cuisine). Both offered delicious options and my party visited these two places more than once. We ate breakfast at Siete restaurant every morning. The buffet style restaurant offered every breakfast item you could imagine. I like the fact that they switch up the food options every day so for those staying for a while don't get tired of the same stuff every day. Live Aqua Cancun also has multiple bars around the pools and beach. The swim up bar was especially fun for those looking to party a little bit more. For those looking for quiet and relaxation you can pretty much go to any other pool as it is quiet every where else. You never have to leave the hotel for anything as it offers everything you need. I plan on making my 4th consecutive visit next year!
for Couplesby A verified traveler from Louisville, KY
Wonderful Resort HotelPosted Oct 18, 2014
Pros: We liked the 24hr room service, pool area, beach, food options and staff friendliness.
Cons: I would improve the service at the Azur restaurant. Both times we went there it took much longer to get our food than any other restaurant there.
Location: We thought the location was great. It was not to far from the airport. High-end shopping across the street. A short bus ride to night clubs.
From the time we arrived until the time we left we were amazed at how nice every staff member was at this hotel. We stayed in an Ocean Front room on the 5th floor with Aqua Club access. The view from this room was amazing. The pool area was something out of a dream. There was one area where you could sit in your pool chair and look out across the infinity pool to see the ocean. The staff at the pool were very friendly and checked to see you if needed anything each time they passed your chair. Every meal we had was fantastic, especially the room service breakfast, dinner at MB and Hidden Garden.This was our first time staying at Live Aqua, but it will not be our last. It was a very romantic atmosphere with spa like setting and wonderful aromas filling the resort. If you are looking for a resort that has it all, then book a stay at Live Aqua!!
for Everyoneby A verified traveler
Amazingly perfect!Posted Oct 15, 2014
This resort is all inclusive with some of the best customer service! Will always be a favorite they know how to make it all happen!
for Everyoneby A verified traveler from Toronto, ON
Beautiful hotel with amazing servicePosted Oct 15, 2014
Pros: The staff and the food.
Cons: The rooms where we stayed were not very sound proof and we were woken up by people speaking in the hallway a few times.
Location: Close to a shopping mall. Would recommend booking the tours from the booth in the mall rather than from the agencies that reside in the hotel.
Very elegant looking hotel, both inside and out, with beautiful swimming pools, staff that go out of their way to make you happy, and delicious food from all of the restaurants. Extremely satisfied with the stay.
for Everyoneby A verified traveler from Des Moines, Iowa
Great couples resortPosted Oct 15, 2014
The resort is beautiful and clean, very spa or zen like. The food is wonderful, lots of choices with no reservations. They serve top shelf liquors, which is included (but you have to ask for it or they will use well liquor). The staff were not as personable as other cancun hotels we have visited. We spoke to several other guests who were also on their anniversary trip saying they had special surprises throughout their stay. We got nothing and even specified it was our first anniversary. It made our trip not as special and made us feel more like a number rather than guests. Our favorite part of the trip was the turtle release but make sure you sign up for it or they will not let you participate. Overall, good hotel but not the best we've stayed at.
for Everyoneby A verified traveler from Montana
Top notchPosted Oct 14, 2014
Pros: Beautiful, friendly staff. LOVE the aromatherapy throughout the resort. Sunrise music! Wide variety of food and drinks. Cleanliness.
Cons: I would have liked to take late night swims.
What an incredible vacation! From the moment we arrived we received great service. The staff made sure that our every need was met. Immaculate grounds inside and out. Wonderful food and drinks. Many people that we met have been returning for years. I highly recommend!
for Couplesby A verified traveler from VA
Nice hotel for Babymoon & honeymoonPosted Oct 14, 2014
We had a great time! Excellent service overall. My wife was really happy. We stayed at 5th floor and the ocean view was amazing.