Ratings based on 1,837 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Great vacation spot

Posted Sep 20, 2014
Love the hotel and the food was five star quality. The only bad thing I can say about this place is I wish they had a better selection of beer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Experience in Paradise

Posted Sep 19, 2014
Pros: We enjoyed the restaurants and their respective cuisine. The Hidden Garden managed by Karla and her staff was truly outstanding.
Cons: N/A
Location: Cancun is a great vacation destination and has something for every taste. We toured the CHICHEN ITZA pyramid one of the new 7 wonders of the world.
We've visited many countries and have stayed in numerous hotels. Spending 1 week at Live Aqua was truly a outstanding experience. From the minute we arrived to the time we departed the hotel staff was friendly and professional. We enjoyed the pool and beach life not to mention the outside food and bars services. Since we didn't bring our laptop computer we were able to easily use one of several hotel desktops on the lobby level. The highlight of our day was dining in the various restaurants. The presentation of the dish selection was amazing and the food quality was truly delicious. We used the gym and even had a foot massages at pool site. We certainly plan to visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Gatos, California

Nice place

Posted Sep 19, 2014
The hotel was nice and it's right on the beach. It was much quieter than we expected. We thought an "adult only" resort will be a little more exciting! no entertainment what so ever at the hotel or the pool area. We got $40 credit per day with our package which was a total waste! you could not do anything with $40 per day and it does not carry over. The food was Ok/good, the drinks were really watered down. Overall it was OK. I would recommend it if you are looking for a quiet vacation.
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Another excellent hotel in Cancun!

Posted Sep 19, 2014
Pros: The room, the birthday package, the staff, the pool, the beach.
Cons: The food could be improved a little bit. It is not bad but it could be a little bit better.
Location: The hotel is located across the street from a large shopping area. Disco zone is about 10 min. by bus.
We spent one week at Live Aqua based on a recommendation from a family member. Overall, our stay was excellent. The staff, front desk, concierge and servers, were excellent and the few servers that don't appear to have significant experience in this business are trying very hard to tend to the hotel guests' every wish. Tips are not required (according to our itinerary) but, considering how hard these people work, I had no problem tipping them $1-2 on a regular basis. The hotel grounds are very nice and, while this is not a very "exciting" hotel (no shows, not too many beach/pool activities), it is perfect if you are looking to relax and unwind by the pool or by the beach. When we weren't lounging by the pool, we played beach volleyball every chance we got and the girls that work this activity, Rubi and Raquel, are very nice and definitely an asset to this hotel. They are also in charge of taking the hotel guests to the "disco zone" at 10pm every night (transportation provided by the hotel free of charge) where you can partake in the Cancun nightlife. One of the clubs that is recommended in this activity is Coco Bongo, which has various shows such as Chicago, Moulin Rouge, etc. I also had a "birthday package" arranged for my girlfriend, which was very nice and very reasonably priced. Overall, I really can't think of anything to complain about my stay. This is a very nice hotel and, if you are looking for a relaxing time, I would definitely recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Royalty

Posted Sep 16, 2014
They treated us like royalty the moment that we walked in. The food, the drinks, the staff and the amazing pool are just a few of the reasons I'll be going back.
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Excellent Vacation spot

Posted Sep 16, 2014
Pros: Amazing food, staff is super friendly and the facilities exceeded my expectations. Hotel is really close to everything
Cons: Can't think of anything
Location: Downtown Cancun is 5 min away if you enjoy nightlife (Ex. Cocobongo).
Me and my wife came to this hotel to celebrate our 3rd year anniversary and I have to say it was an amazing experience. The theme of the hotel is that of a spa and the food is amazing considering it's an all inclusive hotel. The staff really exceeded my expectations with their amazing attention to detail and friendliness. The spa they have is probably the best spa I have ever been to. If you want to party Downtown Cancun is 5 min away. Really recommend Senor Frogs and Cocobongo ( you will feel like you are in Las Vegas or Miami beach)
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Very nice hotel, great experience

Posted Sep 15, 2014
I had heard A lot of good thing about this hotel from some friends that went previously but it far exceeded my expectations. The staff was very very friendly and helpful with any questions we had. The resort was beautiful and relaxing. I cannot wait to book our next trip to live aqua!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Best Hotel Ever!!

Posted Sep 13, 2014
Food was phenomenal, the staff was amazing!!! Alexis, Vanessa, Wilberth, David Manuel and Yesenia made this an unforgettable birthday!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfield County

Returning to paradise

Posted Sep 12, 2014
This is me and my boyfriends second time at this hotel and we don't have a bad thing to say about it. They added two new amazing restaurants, one of which being Italian with mouth watering flat bread pizzas! The staff are eager to get you whatever you need, right by your side even though the pool swim up bar is just steps away. The location is the best being across the street from an upscale mall. I highly highly recommend this hotel. Were already planning on going back next September and we can't wait!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Very nice hotel!

Posted Sep 11, 2014
We really enjoyed our stay at Live Aqua Sept 5th-10th. It just went by too fast. The grounds were very clean as well as the hotel itself. I would/will definitely stay here again!