Ratings based on 1,570 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby TQ and MA from Syracuse NY
Best resort we have been toPosted Mar 16, 2014
Pros: if you like good food, then this is the place.
Cons: One of the check-in staff was not courteous to us.
Location: Large high-end shopping mall across street.
beach with beautiful sand, circular pool with amazing 180-deg ocean view, pool with some flat beds, amazing 3-course + desert (multiple) restaurants with extremely friendly waiters/waitresses, spacious room with large shower and absolutely clean floors, room cleaned twice a day.
for Everyoneby sheri from Deerfield Beach. FL
The Best resort!Posted Mar 14, 2014
Pros: omg Everything...down to the bedroom slippers.
Cons: Nothing really!
Location: I could not care to leave this resort..I wanted to just enjoy every minute of pure relaxation.
I have so many things to say about this beautiful peaceful resort. The staff most of all,they are the backbone of this place. they go above and beyond to make sure "your wish is their wish". I met Jorge at Siete Restaurant,he made my birthday so special,every morning for breakfast was an experience I will always remember. I cannot understand why people do not give these beautiful people a tip. OMG if only we had service like that in the USA. Lorena (public Relations)she went above and beyond to get a coconut for my daughter,the waiter at the pool bar that served us. The manager of the food/Beverage that made sure I was surprised with flaming shots and dessert for my bday (Eduardo) . Gosh I could go on and on. It was worth every penny I spent to have my 5oth bday at this resort. Ceasar whom I met in June 2013 remembered me,they just make you feel so darn special. It does not matter how much money one has when you go there. You are treated the best at all times. The cleaning staff always a smile and "hola" Amazing Amazing place. I will always go there.
for Everyoneby Richard from Hartland, Wisconsin
5 stars in all areasPosted Mar 13, 2014
Pros: Everything -
Location: There is a high end outdoor mall across the street where you can pretty much find anything you are looking for.
The hotel is immaculate. Fantastic staff who met all of our needs-very friendly and responsive. Hotel has added 2 restaurants since out last stay so there really is no reason to go off grounds to find a good meal. Everything served is off of a menu. If you like buffets this might not be the hotel for you. The beach is absolutely beautiful and there is staff on hand to get you your favorite beverage. A very good (casual) restaurant is also located right by the pool/beach so no need to go back into the hotel. The grounds are also very well kept. Been to Cancun numerous times and this is the second time for this hotel - Oct. 2012 and Feb. 2014. It consistently outperforms other hotels in the area. When you find a winner - stick with it.
for Couplesby Sheri from Eloy, AZ
Live Aqua - Incredible!Posted Mar 11, 2014
Cons: If we didn't have to leave, does that count?
Location: Everything and anything. Clubs, water attractions, beach, marinas, shopping. La Isla Shopping Center is on the other side of the street.
My husband and I stayed at the Live Aqua Cancun for 9 days in late February/early March. All we can say is "WOW!" The property including the rooms are beautiful! The staff is incredible! Francisco at the front door when we arrived, David at the front desk checking us in, Florentino at the AKA bar who mixes a great drink. Everyone was cheerful, all willing to assist us at the drop of a hat. What pushed it over the top is Chef Eric De Maeyer and his staff. Just like another reviewer, at arrival we were met by Chef Eric and his full staff of Chefs! Image having 15 people coming out to meet and welcome you. Talk about a welcome and it didn't stop there. The food was delicious at all of the restaurants. Breakfast? At Siete, ask Maria to make a "Big Foot" breakfast for you, you'll be glad you did. A wonderful combination of flavors that started the morning out right. Chef Eric invited us to the MB restaurant for our special dinner cooked by him. Wonderful combinations of shellfish, pasta all in a savory bath of chile chipotle tequila sauce. And dessert, awesome! Be sure to try the Hidden Garden, delicious chinese food, Azur, Siete, always fresh delicious food. The pool area is beautiful. The sand on the beach soft and inviting. We spent days at the pool and on the beach walking, reading, and enjoying our vacation. I've informed my husband that we're heading back next year for my birthday, he didn't argue because he's ready to go back too.
for Everyoneby Nevan
Excellent hotelPosted Mar 11, 2014
First time in Cancun. Couldn't have been happier with the hotel. Iced tea on arrival with a hot towel and it only gets better from there... Across from the mall. About 3 miles from the bar scene. Mostly older people at this resort. Not too many young people/spring breakers.
for Everyoneby David from Boston
Live Aqua March 2014Posted Mar 9, 2014
Pros: Terrific staff. Food was excellent. Location.
Cons: Only negative was our tranquility was disturbed by a loud and obnoxiuos group of conventioneers on our next to last day.
We planned this vacation about 6 months ago after doing our on line research. Party of 5 adults. We stayed in 2 oceanfront rooms on the 1st floor. Even though they were on the first floor, the hotel's definition of first floor position puts you high enough up to get a nice view of the ocean. The view was gorgeous: the weather terrific. As soon as you enter the hotel you are greeted by aromatics: they use aromatherapy incense burners everywhere to convey a spa like atmosphere. Nice touch and adds an elegent feel to the hotel. Quieter than other resorts we've been to as there are no kids! Nice! Multiple food options available ranging from buffet to specialty restaurants. All very good, some better than others, but all more than adequate. Our favorite was the Hidden Garden which has an Asian theme to its menu. Also outstanding is Azure which is near the pool. We found out by accident on our second night of dining at Azure that the menu actually does change from day to day. So, it's nice to mix it upa bit when dining. Drinks seemed a bit weak but never was there a lack of availabilitty. All staff were outstanding. Can't say enough about how nice and accomodating they were. Tipping is not required but definately is appreciated by workers.
for Everyoneby A verified traveler
BEAUTIFUL RESORTPosted Mar 9, 2014
Cons: I am an Expedia Elite customer, yet when we got to the resort, we were offered no discounts for the spa like before. They told us Expedia handled that
Location: The resort has 8 infinity pools. It has a swim-up bar, all-inclusive, very clean, right on the ocean, shopping right across the street, great service
First of all, you can't beat Expedia's price! This resort has 8 infinity pools, 24 hour room service, and restaurants galore that cater to you. It is a very peaceful, and tranquil place to stay. I have been to Cancun four times and have stayed at this resort all four times. The rooms are so beautiful and clean. The resort is located right across the street from a big shopping mall, not to mention a bus stop is near and you can catch a bus and go anywhere. If You want to experience Paradise on earth, book Live Aqua!! The reason for some four stars is because of a few issues we ran into. It being our fourth time there, we noticed some management changes and they were not as effective as the managers were.
for Everyoneby Nikolas from Boston
Awesome HotelPosted Mar 9, 2014
This is me recommending 3 of my friends to visit this Hotel, after I've been to it myself. They came back saying exactly the same thing I did: this Hotel is amazing. Awesome people, great service, fantastic Hotel.
for Everyoneby traveler from maine
Great property right on the beach!Posted Mar 8, 2014
Pros: Staff, cleanliness, pool area, restaurants, ambiance...attention to detail.
Cons: The only complaint we have was the food temperature in the buffets.
Location: We stayed on the property...saw no need to go elsewhere.
Beautiful well maintained property right on the beach! Staff was helpful, courteous, and attentive. The weather was terrific! Beach was very well cared for, and kept immaculately clean. Food was good, but the buffet offerings were just not hot...lukewarm at best...and I am speaking of temperature, not variety...variety was endless.. Bar areas were well stocked for the most part..again very attentive staff. We will definitely return!!
for Couplesby Bill from Chicago
Wonderful stay with one exceptionPosted Mar 8, 2014
Pros: We enjoyed the serene atmosphere, and the staff's attitude the most. There was never anything they would not do to make our stay more enjoyable.
Cons: They should put some type of thresh hold under the doors to help make the rooms a bit quieter. It would also be nice to have a bit of entertainment
My wife and I traveled to Live Aqua to celebrate our 25th wedding anniversary and enjoyed our time there tremendously with one minor exception. On our last night someone in maintenance thought it would be a good idea to do some construction at 2:30 AM right outside of our room. We waited about 10 minutes thinking maybe they would stop. We made a call to the front desk and they were able to get them to stop rather quickly. The rest of our stay was fabulous. The pools and beach are beautiful and clean, the wait staff are very friendly and always ready with a drink. The facilities are beautiful and kept in pristine condition since the staff is constantly cleaning. We had a chance to eat at all of the restaurants and enjoyed them all. I have an allergy to seafood and my wife has a sensitivity to gluten and every chef was able to accommodate us. The Chef at Varenna went out her way to make a special dish for my wife and serve it personally. Our room staff was excellent. Our room was always made up and cleaned quickly and the turn down service was outstanding. They even decorated our room a couple of nights to help us celebrate our anniversary.