Ratings based on 2,372 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Such a relaxing place!!!

Posted Jul 2, 2015
Pros: The food!!! drinks, staff, beach, pools, location, nearby things to do.
Cons: You have to pay extra for the spa (steam room), gift shop items are extremely overpriced, more pool table (only one), more umbrellas by the pool!
Location: there are two malls within walking distance, some restaurants, you can take the bus to go anywhere along the zona hotelera.
I love the variety of food and drinks!!! so many options! I would have to stay there a whole month to try them all! We loved the staff! everyone is so friendly and very attentive to your needs. When we asked for a random request one server said "Technically no, but we cant say no, so yes" Loved it! It was also very affordable. We went to spend our honeymoon there and were extremely happy with our choice. will go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Redondo Beach, CA

Tranquil All-Inclusive Oasis

Posted Jun 30, 2015
Pros: Everything! Except for the blankets on the beds, too hot and stuck to me.
Cons: The beds and the sound from the hallway.
Location: Awesome location, close to town and ferry station. Plenty to do.
Such an amazing place!!! I've been to Cancun annually during November/December for the last five years and stayed at the JW Marriott and I have to say, this beats it by far! We thoroughly enjoyed our stay from our first steps into the aromatherapy scented, glass-walled lobby to the goodbyes outside the front entrance. Everyone was so friendly and professional and remembered us by name. Wilbur was a bartender down at the swing bar who absolutely made our trip! The whole theme of the hotel is wonderful-- modern with a relaxing, spa-like feel. The restaurants were to die for, especially being all-inclusive. Most were outside and made to fit with the outdoor environment. They were so romantic and fun and made you never want to leave. The food was amazing as well, especially the italian spot. They also made sure to do something special for us on the last night with our desserts which was a sweet touch. They also had additional day activities like yoga, beach volley, giant jenga, etc. Overall, amazing hotel that I will be returning to with my family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Jun 27, 2015
The staff and location were great. I will defenetly stay there again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Great location, great food and attentive staff! Really relaxing enjoyable time!
5 out of 5
Recommended
for Couples
by A verified traveler

We Love Live Aqua!

Posted Jun 24, 2015
This was our favorite vacation we have ever taken. The staff is what truly makes this hotel special. We will be returning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Beautiful resort with a very pleasant staff

Posted Jun 22, 2015
Pros: The staff, the conveniences and the location
Cons: More music entertainment for dancing
Location: The hotel provided for all of our needs and shopping was right across the street
We felt special treatment from the staff our entire stay. The food was very good and the choices were many.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jun 17, 2015
Overall it was a great place for a getaway. Staff was great and the rooms were kept very clean. The only downfall was that they had some remodeling going on and they worked at night , had to complain about the noise. After that we slept like a baby.
5 out of 5
Recommended
for Couples
by A verified traveler from Jamaica

Nothing like waking up to the sound of the ocean!

Posted Jun 15, 2015
Pros: Everything.
Cons: Nothing.
Location: Great location in beautiful Cancun.
The 5-star EXPERIENCE began from we walked in! The hand massages upon check in; the friendliness of the staff; the beautiful and comfortable room; the tranquil sound of the ocean; delectable cuisine were areas of the EXPERIENCE which I will never forget. The most wonderful of all though was my dining experience at the MB Restaurant. We had the most amazing attendant, CESAR, who made us feel like we were in heaven. When we were leaving the restaurant, he referred to us by our names and said in English "Thank you for allowing me the opportunity to offer you my service". I really was wowed. I cannot wait to return to Live Aqua Cancun, where the EXPERIENCE awaits!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs Colorado

Amazing staff as always.

Posted Jun 15, 2015
Pros: Everything.
Cons: Expand Egos, more dance music.
I have visited this hotel 4 years in a row and can't imagine going anywhere else. My boyfriend and I are excited to go back each year to see staff whom we consider family. Jonathon, Carla, David, Luis, Francisco - top notch service, warm smiles, genuine love for their jobs. We love seeing your faces every year, it's like a family reunion. Andres has become a little brother to us, he is the first person we go looking for when we check in and the longest hug when we say goodbye. A special shout out to Alexis, the pool bartender whom we met for the first time this year. You are hilarious, we loved spending time with you! We have formed cherished friendships at this hotel - it's so much more than the amazing food, drinks and pools. The most amazing treat was the Honduran flag design crafted from colored rice displayed on our bed one day when we returned from the pool. It was a special nod to my boyfriend's birth country and favorite soccer team (he was constantly engaging with the staff about the rivalry with Mexican soccer) You guys have no idea what that meant to him. We love you all and we think we've decided we're now coming back twice a year instead of annually. P.S Thank you so much for the newly added Mexican food buffet every single night - love love!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

wonderful, wonderful!!

Posted Jun 15, 2015
We just got back from a 6 night stay at Live Aqua. This was the first time we'd tried an all inclusive resort. We did upgrade to the king suite with an ocean view - I think just the ocean view would have been enough, but having two bathrooms was a nice treat. With the upgrade, you get access to the upstairs lounge with top shelf bottles & yummy food all day - as well as daily cabanas. You only get the cabanas included if you have a suite. We took advantage of that almost every day of our visit. Loved the foot massage that comes with the cabana as well. The staff really makes the resort stand out. Everyone is so friendly - just amazing service. It was our 40th bdays & they surprised us with a room full of balloons one night - delightful! We planned to do so excursions during our stay but it was just too nice to leave - so we never did. A week in paradise for sure. Thanks to all the staff there! We absolutely recommend.