Ratings based on 2,112 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Kentucky
Well maintained with amenities as described.Posted Dec 19, 2014
Pros: Excellent staff and very clean. Wait staff was terrific!
Cons: Shower water.
Location: Great location on the beach across from large shopping mall.
Very clean facility with pleasant staff who were consistently easy to deal with. Food was good with multiple options available. Some issues with room shower not working at times. Has extensive water canal around hotel that was not functioning as well. Otherwise very good experience.
for Couplesby A verified travelerfrom Portland, OR
Four star hotel with five star servicePosted Dec 18, 2014
Pros: see above
Cons: Some things in the room needed maintenance - door handle not attached properly, etc. Some times the halls were loud.
We had an oceanfront room on the 8th floor with club lounge access. The room: The rooms are pretty basic, not like the expansive suites you get at for example the excellene playa mujeres. They are like a room at the westin. The bath was quite small and the shower had limited flow. This is not a complaint as the view was amazing and the room suited our needs. But just don't expect five star accomodations. The staff: Universally polite and genuinely friendly. We even asked to see the manager at the Hidden Garden restaurant to compliment our waiter for his demeanor and service. To me, being treated with politeness and friendliness is a large part of the enjoyment of a resort vacation, and we were not disappointed. A couple of time we ran into people attempting to up-sell us (non-inclusive wines, a timeshare tour) but I forgive that as they are just doing their job and we were not pressured when we declined. The food: For an all-inclusive, the food can't be beat. Every restaurant had some dishes that we would have been satisfied paying a significant amount of money to get at a regular restaurant. Good diversity of food as well. At the MB restaurant - the espresso martini and the steak. At the Aqua restaurant - the salmon and the veal. At the Hidden Garden - the chicken yakitori appetizer and the dumplings. The lounge: Some people here say it is not worth the price, but we loved having access to the lounge, the premium drinks, and the really tasty appetizers and desserts.
for Everyoneby A verified travelerfrom Morgantown.West Virginia
First time in MexicoPosted Dec 18, 2014
for Everyoneby A verified traveler
Peaceful all-inclusive hotel with great beach viewPosted Dec 17, 2014
Pros: Great beach, peaceful environment, friendly staff
Cons: The food selection needs more spicy dishes. Room needs more soundproofing.
Location: Live Aqua is near a shopping mall, but the hotel itself already had many activities to be occupied with. The beach front has water jet ski rentals too
Highlight of the stay: Our first room was a garden view room, but there was a ceiling water leak from the pipes during the middle of our stay. Because of this, we had a room upgrade to an ocean view room.
for Everyoneby A verified travelerfrom phoenix, az
Wonderful place to restPosted Dec 16, 2014
We stayed in the garden view. It was smelly from the trees of garden though in our hotel room. We loved everything until this omelette-making guy gave us unpleasant sign by shaking his head and not putting everything what we ordered. Those cooks in the buffet place are not fluent in English, so it gave us hard time when it comes to ordering food. Other than that, we loved staying there.
for Everyoneby A verified travelerfrom rb
The best vecation ever!!!!Posted Dec 16, 2014
The best food amazing too good to be true for an al inclusive hotel.
for Everyoneby A verified travelerfrom Houston, TX
More than what we expectedPosted Dec 15, 2014
My wife and I chose to celebrate our 5th wedding anniversary in Cancun. After reviewing the reviews for Live Aqua, we booked our reservation. We were pampered beyond our wildest dreams and treated as if we were VIP guests. Hand massages, full body Swedish massages, chilled champagne and chocolate covered strawberries in our room, rose-petal covered bedsheets, bubble bath with candlelight and rose petals ... we had it all! To top it all off, the staff prepared a romantic anniversary dinner for us. We were totally blown away by all of the details - the path of rose petals and candles that led to our private table, the location of the table under a cabana on the beach, the romantic music, chilled champagne and A waiter that treated us like we were royalty! We definitely look forward to returning to Live Aqua!!!!
for Couplesby A verified travelerfrom Pittsburgh
Amazing!!Posted Dec 14, 2014
Pros: The hotel was very clean and very relaxing. There was a sense of zen throughout the hotel. Even the elevators were quiet!!
Location: The location was only about a 30 minute drive from the airport. There was a mall right across the street that made shopping very convenient.
The experience at Live Aqua was amazing! This was my first time in Cancun, and I am definitely coming back. The sunrise from the hotel room was spectacular. I highly recommend an upgrade to an ocean front room. The staff was overwhelmingly nice, and did everything to make sure your needs were met. I loved the restaurants that accompanied the all inclusive deal. There were about 6 all together and had decent food. Some of it was really good, and some I can honestly say that I have had better. The sushi bar was amazing. It always nice to have good sushi on hand for a quick bite. I love the availability of food especially around the pool area. It was pretty good and had a little bit of everything from grilled chicken and pork, to hamburgers and salads. I love that there was ample seating on the beach. The bartenders made the best drinks. The staff at the pools made sure you always had a drink. I highly recommend getting a massage which included sauna, the steam room, and dips in the oversized tub. You definitely got your moneys worth with all the amenities. I also used the salon facilities to get a nail polish change for both my finger nails and toe nails. Again very, very reasonably priced and service was perfect. I also took advantage of yoga that was offered on a daily basis. There were other activities on hand like casino night and Spanish classes. All in all, a great all inclusive, adult only resort.
for Everyoneby A verified traveler
Simplesmente Sensacional!!!Posted Dec 14, 2014
Segundo Ano consecutivo que me hospedo neste hotel. Na minha opinião é o melhor Hotel de Cancun, serviço e localização Perfeito.
for Everyoneby A verified travelerfrom Pinckney, MI
Live Aqua CancunPosted Dec 13, 2014
We are avid travelers... Live Aqua is one of our favorite hotels. The service is in a league of its own! Defiantly returning again.