Ratings based on 2,134 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Y

Two front desk male staffs were rude.

Posted May 2, 2015
No smile when check in and check out from front desk staff. The van driver was waiting outside the door when I checked out. One male staff who is close to the door waive his hand with no smile or even no "hi". I said that I'd like to check out. He called room attendant to check the room. He asked me where the bracelets were.( when you check in they tie it on your arm to show you stay at their hotel when you have meals)I told him that I am running late for flight, I left both on the desk. You can talk to the room attendant to confirm. I could not believe he said $140 Usd each or I go back to bring them back to him! what a stupid hotel policy. I ran back to the room and saw the room attendant who was checking. The front desk clerk could just talk to him on the phone to confirm the bracelets were there! Wasted my time. Plus he was talking to me with an attitude. I felt we were not welcomed. Never ever go back again. Other than that person hotel is great. Other staff were all nice. Only the front desk staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Treated like a king in paradise!!!

Posted Apr 28, 2015
I was there with a group of friends for a birthday trip and this resort was AMAZING. Great food, one of the best resort beaches in Cancun, perfect access to some local stores, activities and a short bus ride to downtown. The staff was super friendly and created an atmosphere of ease. The pools and the poolside beds are the stuff that vacations are made of. The restaurants have an excellent selection and the drinks were great too! I felt like a king at the ME-Cancun. I'm an early 30's professional, single guy with no kids and although I love them it was great to be at a resort that caters to adults. Love it, definitely going back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Beautiful hotel awesome beach

Posted Apr 27, 2015
I had a lovely experience at this hotel. I would definitely return. The staff was friendly and helpful. The food was good and the beach was post card worthy.
5 out of 5
Recommended
for Couples
by A verified travelerfrom RI

Great place to stay, great location

Posted Apr 26, 2015
Pros: Excellent food and wide variety for an all inclusive Friendly staff Pool at Beach club best place worth getting a 40 day bed Spa, awesome massage
Cons: Rooms a bit dated Check in and check out process is long and needs to be more efficient; waited 30 minutes in line when checking in and checking out
Location: Outdoor shopping a five minute walk from hotel. Pool area is great beach is too, but ocean is very rough!
i had an excellent time staying at this property. The vibe is very modern and adult oriented, in fact I only saw a few children my entire week-long stay. The staff greet you when you arrive and offer you a drink, I think this is to soften the blow of the long line you wait in to check in. We received a wonderful tour of the hotel by Monica she assisted us with our dinner reservations (this is something you need to do everyday to eat at 3 of the 4 hotel restaurants) and a helped with a day bed reservation at the adults only pool (a surcharge for the bed but gets you a guaranteed spot by the adults only pool with music dj.....FUN!!) The rooms are nice and clean but a bit dated; however, the more important aspects of the property: pool area, spa, bar, and restaurants are top notch! So overall it was a great vacation spot, the hotel needs to address their check in and check out procedures to make them more streamlined, it took us another half an hour to check out during our departure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente Hotel en términos generales

Posted Apr 26, 2015
Cómodas instalaciones, hermosa vista al mar, personal muy atento como Rafael, habitaciones siempre limpias gracias a Eva y los alimentos riquísimo en manos del Chef Pedro. Dependiendo los gustos de cada quien no posee Discoteca para unos será una debilidad pero para los que buscan tranquilidad es lo mejor.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 23, 2015
Cons: THEY HAVE TOO MANY LITTLE THINGS FOR EXTRA CHARGES WHEN YOU GO TO THE ALL INCLUSIVE THERE SHOULD BE NONE FOR INSTANCE A $5 DELIVERY CHG FOR RM. SERVIC
Location: LOCATION IS NICE
Very nice but got upset with minor things they could do to make it a better experience like why as our room # every time we go to a restaurant when its all inclusive?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great Staff

Posted Apr 23, 2015
The hotel was amazing and the staff was attentive, helpful, amiable and very kind. Especially Tony the bell boy, the girls at the front desk, and Eduardo at the Water Grill. The room was always clean. The food was delicious. Would definitely recommend to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall great time!

Posted Apr 22, 2015
Had an amazing time at this hotel and would recommend to all my friends
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Awesome... i had a great time. the view, the resort, the beach, the pool, services, a 2 day Maxim party... crazy fun
3 out of 5
by A verified traveler

Good if you've never stayed at a nice resort

Posted Apr 20, 2015
Pros: It looks great from the point of view of a quick walk by.
Cons: Train your staff to have a personality and just maybe a slight interest in service.
Staff is generally uninterested in any form of service. The room service food is horrible, the waiters are non-existant at the pool, the bartenders are pretty much moving in slow motion and seem less interested in service than the rest of the staff.