Ratings based on 1,991 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beyond our expectations!

Posted Jan 31, 2015
From the moment we arrived to the moment we left the service, atmosphere, and staff were excellent. I wouldn't look for another hotel on my next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great Hotel right on the Beach.

Posted Jan 29, 2015
Pros: Service, location, quality of everything, modern, chic, you name it! Definitely, won't get many spring breaker's because it's not cheap.
Cons: The Jacuzzi being at an "extra" cost is ridiculous. Besides that, definitely a classy "higher end" Hotel/Resort.
Location: Everything is pretty close in distance. It's right in the "Hotel Zone" with a great stretch on the beach. Great spot.
The Me Cancun is top shelf. Great service and everything was pretty classy. The staff was great and so was the food. The Jacuzzi not being available unless an extra charge was not cool. However, it's a great place.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Beautiful resort!!!

Posted Jan 28, 2015
This hotel is absolutely amazing!!! It makes you feel at home. Everyone is very kind and helpful! Really recommend this place from their environment to their food and drinks!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom RI

Great time!

Posted Jan 27, 2015
Pros: Service.
Cons: Front desk before 3 PM shift performance, food quality and entertainment.
Location: Great location.
Really loved this place. Would recommend to a friend. Would absolutely come back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
I guess hotel people don't care about you anymore on the day of checkout. We had early flight to take and asked front desk where can we get coffee since breakfast doesn't start until 7:30am and his response was 'room service was your option' where I was told day before by one of the staff that coffee shop in the lobby opens at 5:30am.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom AMB

Hotel muito bom

Posted Jan 26, 2015
Hotel muito bom, ótimo atendimento, hotel muito limpo, drinks com qualidade baixa mais restaurante com ótima comida
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

E

Posted Jan 25, 2015
Pros: Everything especially the music...the candles...the constant beautiful smell... how clean everything was
Cons: absolutely nothing....
Location: There was plenty but we choice to stay at the hotel and relax
Everything was perfect....food...beach....restaurants....outstanding service....mood of the hotel...music....unbelievable aroma in the hotel all day long. No wait at any of the restaurants. Everyone was so accommodating in every aspect of the trip.We just loved... loved ....loved the entire experience
5 out of 5
Recommended
for Couples
by A verified travelerfrom St. Paul, MN

A little chic, but very solid choice!

Posted Jan 24, 2015
Pros: Location: large clean, beautiful beach. Lots of beach chairs, superior service for food and drinks. Food-outstanding Service-excellent
Cons: Be nice if there was just a sit down bar by the beach for a drink in the evening. Not attached to a restaurant.
Location: Close to a large premium mall. We didn't venture, but it was definitely within walking distance.
This all inclusive stands out because of its excellent staff and management. It was our anniversary and the guest services manager took it upon himself to leave a small chocolate treat and a personal note in our room while we where enjoying dinner on the beach. The management is there to solve any issues, ask how things are going and to assist in anyway they can. It sets the tone for the incredible service received. This si our 3rd all inclusive and ME had, hands down, the best food. It really was that good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey USA

Amazing getaway

Posted Jan 24, 2015
From the time I arrieved at the hotel with my boyfriend the staff treated us like royalty. They are super attentive, friendly and nice with us at all times. I would go back to this resort when I return to Cancun. By far the best resort I've had the pleasure of staying at.
3 out of 5
Recommended
for Everyone
by A verified traveler

For the younger crowd

Posted Jan 23, 2015
Pros: Friendly staff
Cons: All inclusives should include everything
Location: This hotel is on the best part of the beach.
The hotel is modern, the beach is beautiful and the food delicious. The crowd is YOUNG, therefore very noisy. Don't expect to sleep at night. They have a famous club where locals also come to party. Didn't like the fact that it's an all inclusive, but yet you are limited to mini bar. Certain items are only included.