Ratings based on 2,227 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Amazing!!!!Posted Jul 2, 2015
This hotel is amazing in every way! It has the night life for the weekend and during the week it's very quiet and relaxing. The staff absolutely made the experience ten times better. Shout out to Fernando and Elijha! Can't wait to come back!
by A verified traveler
Good hotel bad staffPosted Jul 1, 2015
The hotel is good, to bad I can not say the same of the service and staff. Of my seven days in the hotel I want to say that only 3 staff members were nice and polite, all the rest were rude.
for Everyoneby A verified traveler from Texas
We really enjoyed our stay!Posted Jun 30, 2015
Pros: Service from the staff was excellent.
Cons: Late night noise in hallways woke us up each night.
Location: Beach was beautiful. Shopping is within walking distance.
This was the first trip to Cancun and at an all-inclusive resort; so we can only comment on this trip without comparison. We really enjoyed our stay. All of the staff went out of their way to please us. Every single employee was very polite and courteous! The check-in / check-out was rather slow. The rooms, lobby, pool and beach area were kept very clean. Sleeping was tough at times as late revelers could be easily heard returning to their rooms. We enjoyed all of the food. Lunch was good at either of the outdoor restaurants or the snack grill; we liked the Water Grill for dinner, the South American food and serving style was different and very filling. The breakfast is fabulous! The poolside service we had was good. Plenty of drinks and snacks. We chose this place for its adult oriented instead family oriented. Most of the guests were mid-20 to mid-30’s couples and a few were a little loud and ill-mannered, but that is the tradeoff for not having tons of kids running around. There were no teenagers there. There was maintenance occurring. That was somewhat annoying but it showed they were making repairs as needed. Free advice: Upgrade to Ocean view room. Get to the pool / beach early to claim your spot. Tip the pool/beach waiter each day ($5 or so).
for Everyoneby A verified traveler
Nice hotelPosted Jun 29, 2015
This hotel is very beautiful, and very clean. However there is not much to do at night. After your done with dinner at around 7 your night is basically over unless you leave the resort and go to clubs. The hotel has one bar which gets boring very quickly. Overall the stay was not bad but I just wish there were shows or some sort of entertainment at night
for Everyoneby A verified traveler from Bahia
Excelente hotel.Posted Jun 29, 2015
Localizado próximo ao La Isla, shopping maravilhoso, com muitas lojas e restaurantes otimos. Próximo tb do Outback e Bubba Gamp, a 500 m. Conforto e atendimento perfeitos. Funcionários prestativos e muito atenciosos. Cafe da manhã delicioso e bem variado. Vale a pena conferir.
for Everyoneby A verified traveler from L.A
Luxurious, good food, no games or activitiesPosted Jun 28, 2015
Good for adults and couples but not families with kids. The hotel strives to have this "cool Vegas like atmosphere " with fancy lobby and electronic music all day and night. There are no games of any kind or activities for guests as part of the hotel. Additional charges for certain beds and chairs by the ocean facing pool or "beach club". Loud music plays 3x a week until 3 am so if you are not partying late you have to wear provided ear plugs. Good hotel staff, friendly and attentive. You feel like you are in Vegas on the beach in Mexico.
for Everyoneby A verified traveler from denver, co
Beautiful beach and poolPosted Jun 26, 2015
Hotel was very clean And had several places to eat. The staff was very friendly and willing to go above and beyond to please you. Beach was amaZing and the pools we're clean and very pleasing. If you want a chair by the pool you need to wake up early. Also make dinner reservations in advance so you have a seat. Overall the hotel was amazing and the service was great
for Everyoneby A verified traveler from Philly
Nice hotel and friendly staffPosted Jun 26, 2015
Really enjoyed the hotel and the staff was great.. Food was better then I thought and it was easy to get around..
for Everyoneby A verified traveler from Cleveland
Overall off the chart Amazing!Posted Jun 26, 2015
BEAUTIFUL decor...pools...beach....Service impeccable. ...Food outstanding!!!! Nothing wrong at all....will go back for sure~ off the charts fabulous!
for Everyoneby A verified traveler from VA
Great all-inclusive beachside hotelPosted Jun 25, 2015
This hotel was everything you could want from an all-inclusive. Hotel was clean, the staff was friendly, and the room was big with an ocean view. The food was fantastic! I was really impressed by the quality of all of the restaurants. The adult pool was super fun during the day. Great music. The beach was beautiful with plenty of chairs and umbrellas. I would definitely go back!