Ratings based on 1,702 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 15, 2014
Only downside is that the food ordered from room service was cold eveytime. Otherwise this hotel is excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beachside hotel with amazing pools

Posted Sep 10, 2014
I've been traveling for over 30 years around the world in different countries and resorts and ME has to be one of the best experiences I've had
5 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

best vacation ever.....

Posted Sep 8, 2014
Pros: beautiful
Cons: yes, the a/c in the room can be a colder .....
Location: xplor , isla mujeres , el centro , fishing honestly you really don't need to get out of ME by Melia
the staff and the ocean made it the best experience ever.... William bar tender was amazing beach house pool side, the concierge was incredible they did an amazing job in our room with love decorations.. food was amazing , pool was amazing, beach was amazing, the services was amazing the chef in water grill was super amazing she prepare a fish for us that taste like we were in heaven... our server in salt, Antonio amazing services... in E-Space the bar tender Rogelio was super amazing .... over all the staff was amazing.. it was more than we expected. thank you so much for making this the best vacation ever oh and the spa was amazing an so beautiful.... Cancun was super clean lots of green and SAFE!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, CA

Excellent all-inclusive resort

Posted Sep 7, 2014
This was the ideal location for a vacation. The staff was extremely helpful and gracious, the amenities were plentiful. The food was great for an all-inclusive and well-worth it, every penny. The location was amazing, there is nothing negative to report! Cannot wait to return!
5 out of 5
Recommended
for Everyone
by A verified traveler from D. Miami Fl

Great Hotel, love the pool and beach area.

Posted Sep 5, 2014
Its always a pleasure to stay here. I have been to CanCun many times and always stay here, bc other hotels don't compare. Love this place.
2 out of 5
by A verified traveler from Miami

Terrible Restaurant Service, Waste of Money

Posted Sep 4, 2014
Pros: I liked the watergrill restaurant location. Thats about it. Everything else was mediocre.,
Cons: Noise levels in the hallways, you can hear everything. Restaurant service. Customer service. Meals.
Location: Location is central. Very close to the Cancun mall. Can walk to there.
First, I would like to say that my husband and I always go to Cancun for the weekends. We live in Miami. Whenever we have a free weekend we go for the weekend. We have been to a couple of different hotels such as the Live aqua and the Paradisus in Playa del Carmen several times. Thats really our favorite one, the only catch is that the beach water is not as pretty as in cancun. Anyhow, we invited our whole family to come, assuming it was very similar to PARADISUS La Esmeralda, since they are both MELIA hotels. NOT AT ALL. This hotel was really over priced. First they say all inclusive, however they charge for things inside your room if they have a yellow sticker. Second, they have cheap liquor and you are paying the same money as if you go to a luxury hotel where you get top shelf like paradisus. Third the food is alright!! Nothing amazing about it. You really dont get nice gourmet meals like in other hotels. And lastly...the restuarant service at night is TERRRIBLE> We went on our first night to eat out reservation was at 8pm and it was 940 when we receiving our appetizers. I asked the waiter for water and he would not even bring it. I complained to manager about this service and he said hes so sorry and that he would make it up to me. That he promised us a better day sunday with outstanding service. This only went on for morning breakfast and lunch cause dinner ONCE AGAIN took us hours to eat. When we finally get it everything was cold. Terrible experience. Do not go!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel good view to the beach & good food

Posted Sep 2, 2014
Pros: Staff personnel very friendly & helpful
Location: Shopping centers, you have to go Coco Bongo
Thank you it was fantastic it was raining on & off buy the time was incredible good 85 & 95 degree weather the water was warm & blue as was expected.
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

The Perfect Getaway--Perfect for Couples!!!!!

Posted Sep 2, 2014
Pros: Everything!
Cons: WiFi. I have an iPhone 5s and although I was connected to Wifi, my iMessage wasn't working. Surprisingly, Facebook and Instagram did :-)
Location: I would recommend the YHI Spa! I got one my 2nd day there and it was EVERYTHING I needed! :-) If y
My boyfriend and I spent 4 nights here. Overall, I was VERY pleased with this hotel and the experience in general. This was my first time doing an all inclusive trip, and I would have to say, IT WAS WELL worth it! The excellent customer service happens as soon as you pull into the driveway. I originally booked the Aura Sunset view room, but was upgraded for free once we checked in. Trust me, the ocean view does NOT compare to the lagoon view. We didn't leave the hotel once we checked in. The view from all aspects is just breath taking. This was mainly a trip of relaxation, so I didn't leave hotel premises until we checked out. Room service wasn't included in our package, but it only costed $5 to get (Which we did participate in for dinner for 2 nights). The drinks were amazing. I do recommend tipping. The more you tip your waiter, the more your waiter will look out for you and keep those drinks coming! :-) The hotel for me felt more couple-like than a family vacation spot, which was perfect.. Families were there but the kids were not bothersome at all. Highlights for this trip for me were the selection in food, (Silk, Salt, Beachouse, Watergrill-- all delish) the cabanas on the beach and poolside (for the most part you will be able to have a bed), and the customer service (they kept showing their gratitude and always had a smile on their faces). I honestly didn't want to leave so soon! I would DEFINITELY come back to this hotel next time I visit Cancun.
3 out of 5
by A verified traveler from NJ

Nice hotel but not as adverstised...

Posted Sep 2, 2014
Pros: dinner food was good. beach sand was great, chairs were comfy, plenty of tables and umbrellas, drinks were good.
Cons: better service towards paying guests, who shoudl be prioritized over other people coming to use the restaurants or beach party or bar.
Location: location was good, about half an hour from the airport and a bus stop right outside which is about $1 USD per person to ride up and down the strip.
we checked in the last week of august, which is apparently slow season. although I booked 3 rooms myself in the same transaction, under my name, the hotel could not give my friends and I rooms next to each other, or even on the same floor, nor did we get good views. The rooms were nice, but only a few (on the end) have balconies which was strange. The gym/sauna/hot tub area is not included. The food at the restaurants was great but making the reservations with the staff was underwhelming at best - twice we were told we had a reservation only to show up and find out the restaurant was closed for the day and our reservation was actually somewhere else. It was also strange to have a long pants and no sandals dress code at some restaurants, since this is a beach resort. There was no buffet dinner during the week, and no buffet lunch at all. Non-Motorized watersports are supposedly included, but at the hotel they would not give us snorkels and masks, nor did they have any type of kayaks/volleyballs/etc to be used by the guests. Reserving a daybed by the infinity pool was an extra charge, however they would not allow us to reserve a bed when we tried because they were saving half in case locals wanted to reserve them, unless we wanted bottle svc. we were told the beach party that day was 2pm-2am, but it never even happened ! our beach was the only one with a lifeguard on duty. The expedia reservation also said "$600 resort credit when booking now" but this was not true.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel!!

Posted Sep 1, 2014
Had a great time! It was comfortable and a great chill spot.