Ratings based on 1,583 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 17, 2014
Loves the hotel only wish the pillows were more comfortable. Other than the bedding everything was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey

Excellent hotel! Great view!

Posted Dec 16, 2014
Beautiful hotel located on kukulcan Avenue, excellent location , the staff are very kind and friendly, and the rooms are quite spacious and clean, the nicest comfiest beds ever. The view from the suite is just awesome, turquoise shore and white sand.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
Pros: Great location. Large enough to have lots of choices for dining and activities, but small enough so you get great personalized service.
Excellent service. Staff friendly and helpful. Food and drinks outstanding. I would definitely stay again!
5 out of 5
Recommended
for Families
by A verified travelerfrom Iowa, USA

Comfortable Sophistication with No Pushy Sales

Posted Dec 12, 2014
Pros: Clean, comfortable up-to-date rooms with an awesome shower. The staff were friendly and helpful.
Cons: Music in the pool area and activities for teens.
Location: Casa Magna is centrally located in the Hotel Zone. Shopping, restaurants and activities are easily reached by bus (only a dollar) or taxi.
My family of four (kids are girl 16 and boy 13) from the Midwest spent Thanksgiving at the Casa Magna. The Casa Magna was perfect for our first trip out of the states. The resort is clean and friendly. The staff speaks English well, We had no communication problems. The rooms were clean and up to date. Our room had a large balcony. The shower was amazing and the beds were comfortable. The staff were not pushy but they were available if we need them. Room service was good and affordable. The pool was nice but we especially liked the 20 person hot tub. If I had to say what I would improve I would like if they had music in the pool area. It would make it a more lively atmosphere. Also November is very very windy so there were no beach activities available i.e. paddle board etc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff, Nice property

Posted Dec 11, 2014
Pros: The hotel has a nice beach, all the restaurant options that you'd want are nearby.
Cons: Having to go through the AquaWorld's employees' sales pitch every time that you wanted to get a towel. Every day got quite tiresome.
The staff was the best thing about the hotel. VERY pleasant and went out of their way to help. Really made you care that you were a guest at the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Beautiful Getaway

Posted Dec 10, 2014
Pros: Great restaurants. Helpful friendly staff. Overall design and surroundings elegant and comfortable.
Our stay was a short 4 days. With one evening exception we never left the hotel campus. There were many restaurant choices between CasaMagna and the JW next door (and connected by inside walkway). The beach is magnificent with lots of wait staff to assist with our needs. The hotel is clean and beautiful. The room was not overly spacious but we didn't spend much time in it, only to rest for the next day. The bed was comfortable. I have always considered Marriott our go to choice while traveling. This resort did not disappoint.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Excellent facility and great service!!! Do not hesitate to try it
4 out of 5
Recommended
for Couples
by A verified travelerfrom CT

Nice hotel on the beach... little outdated

Posted Dec 7, 2014
Pros: location, pool, beach, restaurants.
Cons: please place a coffee maker in the room and make microwave available for heating baby stuff.
Location: great location, close to attractions and mall
The hotel is close to airport, right on the beach and nearby to restaurants and other attraction. The pool is great and the staff is pleasing. The room we stayed in was outdated and later on staff told us that the hotel is going through renovation. The rooms lack some basic ammenities such as coffee maker and microwave. Overall i would say that every ocean facing room has a good view and easy access to the pool and beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 6, 2014
Great hotel and great restaurants nivel Beach and incredible staff also the beach is perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel de Lujo en la Zona Hotelera

Posted Dec 4, 2014
Excelente UbicaciĆ³n, cerca de la vida nocturna de Cancun