Ratings based on 1,897 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Comida cun mucha sazón, el trató del personal fue excelente, pero la cama era muy vieja
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful hotel, great pool, right on the beach

Posted Aug 2, 2015
Great hotel for family vacation! Staff could not have been more friendly. The rooms were very clean and well kept. Nice big pool & hot tub, and right on the beach. All the restaurants had great food. Great location too! Right on the strip. Highly recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ne

Fabulous

Posted Aug 1, 2015
My family and I had a great time, staff were very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Beautiful hotel.

Posted Jul 31, 2015
The hotel is conveniently located in the middle of everything. Easy access to main attactions and Cancun downtown. Friendly staff. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico df

Bien, biena ubicación y con playa

Posted Jul 31, 2015
Todo bien aunq dentro de la habitación tienes q desconectar la lampara q es tu única iluminación para conectar tu TEL. Faltan contactos y mejorarse la iluminación. El el balcón quieres estar en la noche y no puedes Porq no hay luz y no hay un solo contacto.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente ubicación y limpieza

Posted Jul 30, 2015
Un hotel en excelentes condiciones. Muy bonito y limpio. Diferente a otros q he conocido.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
My experience was great and would recommend this hotel to anyone. Great location, great restaurants and great staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chihuahua, Mexico

magnificas instalaciones y personal muy amable

Posted Jul 21, 2015
Pros: las instalaciones, el ambiente, y el trato del personal
Cons: Que tuvieran mas actividades en la playa
Location: encantador lugar, y gran variedad de actividades para toda la familia en sus alrededores
vacaciones memorables en compañia de la familia. Magnificas instalaciones, agradable ambiente, rica comida y personal muy amable. nos toco vivir la inolvidable experiencia de ver desovar las tortugas en la playa del hotel y ayudar a recoger los huevos, y ponerlos en una zona protegida dentro de las instalaciones.
1 out of 5
by A verified traveler

Posted Jul 21, 2015
I WILL NEVER RESERVE AND PAY IN ADVANCE I GAVE YOU THE REQUIREMENTS I WANTED AND THE MAIN ONE WAS ON THE LOWER FLOORS ALL THREE ROOMS THEY GAVE US THE SIX FLOOR ALL THREE OF THEM I HAD TO TELL THEM I REFUSED AND REFUSED I MANAGED TO GET ONE ROOM IN THE LOWER FLOOR THE FIRST CLERK THERE READ THE REQUIREMENTS YALL HAD SENT SAID THEY WERE NOT AVAILABLE I PAID IN FULL SINCE MAY TO STAY THERE JULY 17 THRU 20 THE SECOND CLERK THERE SAID YALL DID NOT SEND THEM ALL THE TEXT THEY ARE A BUNCH OF LIARS THERE THAT IS ALL THEY HAVE ALL THEIR PERSONELL ALL PROFESSIONAL LIARS... BLAMING YALL THE TRAVEL AGENCY FOR EVERYTHING I LEARNED MY LESSON I WILL NEVER AGAIN PAY ANYTHING IN ADVANCE OR USE A MIDDLE MAN THEY BRUSHED EVERYTHING ON YALL
Comment from Hotel Management
Jul 29, 2015 by Martha Castroman, Hotel Management
Dear guest I truly apologize for us not had been able to satisfy your room's assignments requests, unfortunately we cannot guarantee any room location because everything depends on the availability at the moment of check in, It was never our intention to affect you or your family and I am truly sorry that you had a wrong impression about our front desk agents, you can rest sure that I really appreciate your comments, and we will work to avoid this situations to happen again. Thank you for the time you took to leave this message. Martha Castroman Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tijuana

La mejor atencion y servicio

Posted Jul 18, 2015
Pros: El mar
Cons: la limpieza de la habitación en nuestro caso . Que las personas que hacen el favor de limpiarlas revisaran mejor su labor.
Location: Nosotros nos la pasamos en la playa y vimos personas en motos acuáticas y en el parachute. en la alberca vimos mucha tranquilidad.
Lo que mas nos gusto en la estancia de nuestras vacaciones , fué la atención del personal en todo momento. Nos hicieron sentir como en nuestra propia casa , En verdad merecen la excelencia en atencion ! Lo que tambien nos gusto mucho fué la comida del restaurant argentino , las habitaciones cómodas y la cercanía con centros comerciales. Lo que podrían mejorar es en cuanto a la limpieza de la habitacion ya que desde que llegamos observé basuras pequeñas en las cortinas y como tenemos niños pequeños jugaban ahí y me percaté que desde que llegamos hasta que nos fuimos ahí siguió esta basura. Tambiém nos dejaron un bote de basura sin cambiar (del día anterior). De ahí en fuera , todo en verdad estuvo excelente. Claro que regresaremos