We have stayed at this resort a number of times when staying in cancun. It is in a great location and I am always impressed the staff remembers my name and address me by name throughout my visit. The staff in the breakfast lounge are very friendly and do a great job. The front desk staff is EXCEPTIONAL.
mjlleafs from Jackson, MI
This peaceful JW Marriott resort rests against the sea, and is a half mile (1 km) from the exclusive designer shopping of …More
They pick you up from the airport(after you call them) on their (free) shuttle. The driver was very nice. And helps with your luggage. Eunice, the lady at the front desk, was very nice. Great attitude, English was understandable and was very helpful with suggestions on what to do and where to go while in Cancun. The room was very nice. The bed sheets and covers were clean. They clean your room everyday and give you 2complimentary water bottles, toiletries and fresh clean towels. The view from the windows aren't great. I just saw a bunch of trees hovering the pool area which was kind of a bummer when I asked for a room with a good view. But you get what you get. Its a small resort with a small pool area. The food isnt all that exciting but they do charge it to your room bill if you dont want to pay upfront with pesos. The staff is very friendly. The hotel is about a 20minute druve from the beach but they have a shuttle called "The Beach Club" that takes you to Omni hotel where you can enjoy the pools, Jacuzzi, bars, restaurants and the beach all at once! The beach is located on the lower levels of the pool area (3 pools). Its very nice. But you have to pay at the front desk if you plan on eating at any of the restaurants or drinking at the Jacuzzi Bar because they dont take money/cards just a receipt showing you already paid for it. The shuttle that drops you off here has two drop off times (10am&12pm) and only one pick up time which is 6pm. So be on time. Hope this helped.
Love to travel. from Northern California
This hotel is located in Cancun (Alfredo V. Bonfil), near the airport and Wet n' Wild. Area attractions also include El Rey …More