Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami,Florida USA

Posted Jul 23, 2015
This hotel is fine,is necesary upgrade with Wi-Fi ,because is available in the lobby no in the room is poor the signal and the air a condition is poor too
4 out of 5
Recommended
for Everyone
by A verified traveler from RMS

Authentic Cancun Hotel

Posted Jul 17, 2015
We had a GREAT stay at the MIA. It's not brand new nor is it a 5 star stay but it is definitely located and situated in a perfect location. The pool is fantastic and the ambiance is wonderful. Could it use updating...yes but so do I. Would not hesitate to stay again. We had a beach front balcony room and it was terrific.
2 out of 5
by A verified traveler from Hungary

bad experience

Posted Jul 17, 2015
Pros: The location was good, walking distance to the Plaza La Isla. Nice pool and beach with umbrellas and sunbeds.
Cons: The hotel inside was old/outdated, our room looked totally different on the pictures. No wifi in the rooms. No air conditioning in the lobby.
Location: Walking distance to the Plaza La Isla - lot of shops and restaurants.
There were big machines under the window and we couldn't sleep because of the constant noise they produced. When we mentioned this to the hotel's staff they said it's because we had a standard room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 8, 2015
Pros: location and price
Cons: Renovation of rooms
Location: in the middle of hotel area and near to shopping mall
Excellent location and price. Hotel rooms needs renovation but clean and breakfast very basic
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexicali,B,C,

Hotel agradable, alberca buena

Posted Jul 7, 2015
Pros: La alberca, el cuarto amplio con pequena sala y cocineta con comedor muy mexicano...solo les falta mejorar mantenimiento.
Cons: Renovar algunos muebles o darle una pintadita...la mesa del comedor, una lijadita y barnizarla, porque esta bonito...Cambiar los cojines.
Location: La alberca esta padre. Los centros comerciales estan cerca.....asi como zonas arqueologicas y el museo maya de cancun.
Buena impresion al llegar. El cuarto amplio, le falta mantenimiento, tuvimos problemas con la luz. La refrigeracion muy buena. El estilo como hacienda mexicana, pero les falta mejorar el mantenimiento...
2 out of 5
by A verified traveler from MN

It's small old mexican style.

Posted Jul 7, 2015
Pros: Unique mexican style. Good location. close to mall.
Cons: Block out junk room ( at the front gate) from view.
Location: Right in Hotel zone and close to the mall.
Bathroom need modernized. Replaced that rusted soap holder. Restaurant has excellant view of the beach but looks old.
2 out of 5
by A verified traveler

立地はいいが、部屋はボロボロでした。

Posted Jul 6, 2015
部屋も汚く、電気がつかなかったり、お湯が出ないなど老朽化が激しいホテルでした。 立地はオーシャンビューで目の前にお土産を買えるモールもあるので。便利ではあります。
2 out of 5
by A verified traveler from California

Never Again

Posted Jul 3, 2015
Pros: The staff was nice.
Cons: Cleanliness, mattresses that are not like rocks.
Location: Beachfront, so location was okay
The hotel does not advertise that it has no elevator, which makes it very difficult for handicapped people. The rooms are not clean (I have pictures), and the mattress was the hardest I have ever slept on. I would never return to this place.
3 out of 5
by A verified traveler

Posted Jun 26, 2015
We only did an overnight stay because we had a connecting flight the next morning. We didn't have a very good room. Our room did not have a view unless you like looking at a group of air conditioners. But the place quickly grew on us and the staff was very pleasant and courteous and tended to our every needs quickly. If you decide to stay here talk to them about their beach front rooms. They looked like they'd be great to book.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, awesome staff

Posted Jun 13, 2015
Loved the place and staff. They have another location in Isla Mujeres that lets you use their facilities. The included breakfast was great. The only reason why I didn't rate them excellent all the way is because some items were a little run down, like the sofas in the lobby and the beach towels. The room had a great view and very friendly and attentive staff.