Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Getaway

Posted Aug 20, 2014
Pros: The view, layout and the clientele it attracted. The valet service was excellent.
Cons: Elevator service was often delayed. Bathroom supplies were not consistently replenished.
Everything was good: food, service, ambiance, beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from new hyde park ny

Beautiful little hotel on a beautiful beach

Posted Aug 5, 2014
I loved my room over looking the ocean it was ckean and spacious the hotel is located next to malls shopping and restaurant the breakfast was included and loved having it overlooking the ocean in the morning. The entire staff were polite and friendly very hospitable I had a minor issue with something in my room and it was taken care of immediately. The only bad part is there is no elevator but I did not mind. I loved my room! Thank u to Carlos on the beach for the umbrellas and chairs everyday. Thank u to Henry at the pool bar Luis at the breakfast restaurant and Juan Carlo for his accommodating way. U guys are the best and I will return again!
4 out of 5
Recommended
for Everyone
by clara from Chicago

Surprisingly spacious and good rest facilities.

Posted Jun 17, 2014
Pros: The balcony with jacuzzi on the beach ... and the proximity to restaurants.
Cons: The condition of the building, furniture upholstery, the overall image of the room because it looks sloppy.
Location: The Cancun Hotel Zone offers fun and variety, great restaurants and fabulous beaches, this hotel is in a convenient place and was probably a fancy.
One night before reaching the hotel, I try to know the place, see the facility ,but was not allowed me, I understand safety, but I did not like the tone of the person who was in the reception . Then, we were in Kristal hotel before, and was nice.When change, this with a little trepidation, but we were pleasantly surprised by the place. It has many good things, maybe I my favorite :enjoy the jacuzzi on the balcony of this beautiful sea Cancun. The state of this building is unfortunate because the hotel is a wonderful place, was a beautiful building, but it needs better maintenance. The price is convenient because it allows good location, even enjoy tranquility of this Mexican paradise. But paint missing, many details are neglected. For example we had a phone in the room but not served, and a sitting room chairs are dirty and stained. Anyway, the site is a treasure to be recovered. Internet works only in common areas. Parking is ok.
3 out of 5
Recommended
for Everyone
by Jen from Seattle

Hotel was ok

Posted May 16, 2014
The hotel was in a good location and had a great pool. There weren't a lot of people staying at the hotel at the time, but unfortunately we were put in a room facing the road, with glass blocks for windows (which let in a lot of light at night). The bed was fairly hard and uncomfortable. The bathroom certainly needed some updating - didn't look like there was any ventilation out of the shower area, which I think would cause mold issues. There was quite a bit of closet space, which was a plus. The drinks at the bar were pretty poor and expensive, and I would not recommend them. Overall it was an ok hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

4 day week end in Cancun

Posted May 5, 2014
Pros: The honeymoon suite facing *the beach* was really nice. Breakfast room with a view, convenience store and bus stop across the street
Cons: The honeymoon suite with the jacuzzi facing the *lagoon* really needs a new mattress. Paint job towards the pool area not yet finished.
Location: Not in the heart of Cancun but 15min taxi ride to everything. Convenience store and bus stop across the street.
For this 4 day week end in Cancun, we had booked the "honeymoon suite" at the Mia Cancun. Once we arrived there, we realized there were actually 2 suites: 1 with the jacuzzi facing the beach, 1 with the jacuzzi facing the lagoon. Both are very large rooms but the one with the jacuzzi facing the ocean (pictures on expedia) is definitely better, larger and more comfortable and quite frankly pretty awesome. It wasn't available the first night, but the staff switched us to the better room the next day. All in all, very pleasant stay at this hotel in that particular room.
3 out of 5
Recommended
for Everyone
by Diane from Washington State

Excellent location right on the beach!

Posted May 5, 2014
Pros: Beach
Cons: Update the beds
Location: Location is good, right in the middle of hotel row, restaurants, shopping, etc. We ate at an excellent restaurant, Lorenzillo right down the street.
Our stay was good, nice breakfast every morning. Would have liked to stay on the beach side, not the street side and the beds are hard. Liked everything about it except when my family arrived and wanted to come to our room for a couple hours until check out the staff was apposed. It did the trick for the 2 nights we were there before checking into our resort property.
4 out of 5
Recommended
for Couples
by Kim from Santa Fe, NM

Mia Cancun

Posted Apr 4, 2014
Pros: The size, quaintness and uniqueness of the hotel.
Cons: The cleaning staff was inconsistent as to what they provided in towels and some of the staff could learn to speak more English.
Location: Location is right amongst the grand resorts and it is within 2 to 3 miles from their disco area.
The hotel is very quaint and small compared to the grand resorts with just the basic necessities. It was nice in that it was easy to get in and out of and not a lot of people. Most of the time we had the pool and beach chairs to ourselves. The front desk girl was in training and did not speak English and could not provide any information when asked. Sometimes we received 2 towels and sometimes 4 in our rooms. So rooms had coffee pots and some did not. Breakfast was supposed to be open at 6:30 in mornings but instead was open at 6:45 or 7am. Overall, the experience was good and it was nice that person did not have to deal with a lot of people or that the hotel is very small.
5 out of 5
Recommended
by Sharon & Gary from Timbucktoo

Hotel service is 5 star

Posted Mar 19, 2014 on Hotels.com
The hotel service is 5 star!!! Juan Carlos is extremely helpful & staff are top shelf!!! Street is noisy but it was only spring breakers having a lot of fun. Beautiful beach & pool area, rooms are very charming.
3 out of 5
Recommended
for Families
by Dave from Fort Lauderdale

Refurnishing required

Posted Mar 10, 2014 on Hotels.com
Hotel is well located and the beach is beautiful. however the hotel needs refurbishing and some work.
5 out of 5
Recommended
for Everyone
by Tony & Pat from South Bend, IN

Quaint boutique beach hotel with great concierge

Posted Feb 23, 2014
Pros: The beach-front location, the smallness of the hotel, the supportive staff and concierge, and the poolside bar and lounge area are all terrific.
Cons: WiFi throughout.
Location: Great location on the beach on hotel row and easy access to bus transportation. Take the day trip to Isla Mujeres - that quaint little island nearby.
We wanted to stay away from the ginormous hotels with vacationers lined up wall to wall on the beach. We found the ideal place in the Hotel Zone - Mia Cancun. The hotel is well located on hotel row and has a private beach with very few people using it, because there are not that many rooms in the hotel! So you feel like you have your own private beach. The dining room package served the best American breakfast while you gaze out over the beautiful Caribbean. The pool and poolside bar and lounging area above the beach are lovely. The rooms on upper floors are all walkup and are not handicap accessible, but if you are not physically challenged, it should not be a problem. The WiFi only in the reception area is a bit limiting, but compared to the other amenities, it is a minor inconvenience. One of the greatest and most helpful and unexpected treats was having the concierge take us under his wing and give us loads of advice and written material and maps to plan and anjoy our stay in the most efficient way. Juan was outstanding and extremely helpful in making our stay the true joy that it was...from helping us pick out a great romantic restaurant, finding a great seafood place or taking the bus instead of the cab to save money. Our room was on the street side instead of on the ocean side, but it was very clean and basic - but we are much more into the other amenities that made this place so special. We surely will be back to enjoy this little jewel of a place!