Ratings based on 1,389 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from New York
Expected More.Posted Aug 26, 2014
Pros: The pool was nice.
Cons: The beach and the check in.
The check-in was disappointing. We arrived at the hotel at noon, was expected to check in at 3:00 and was still not checked in at 7:00. We were really disappointed. The hotel staff was not as helpful as we would have liked. The hotel was too large for our liking. In addition, the beach was terrible. Overall, we would not stay at this resort again.
for Everyoneby A verified traveler
Posted Aug 21, 2014
excellent services. the rooms look new and clean. the night shows are exciting. foods are good and most importantly they are all free. strongly recommend to use your resort credit to swim with dolphins. And choose the sunrise section which has more fun.
for Everyoneby A verified traveler from New York
Very nice hotel,beach was not, pools however werePosted Aug 20, 2014
Pros: Unlimited drinks and food ,very pleasant staff ,nice pool and transportation throughout the hotel.
Location: My main thing was golf and spa which was very close,great course.
When we arrived we were placed in a very nice room(excellent) , unfortunately we had to change rooms so that we could be closer to the wedding group we were getting together with, the room we were then put in was an older room which had a strong odor ,since we were only staying a few more nights we did not complain.
for Everyoneby A verified traveler from Princeton NJ
Excellent service, too little time to enjoyPosted Aug 20, 2014
We stayed at the Sunrise excellent service. Employees were corteous at all times. Fresh food the only down side is the hotel's beach at the moon palace is not as beautiful as the beach palace but you can go there for free. The only thing down to that is the shuttle it departs at 10 and you have to be back at 2 or 12 be back by 4 :( We had an amazing time. Planning to go back. My oldest son loved it!
for Everyoneby A verified traveler from London
Nice hotel, but service was slow.Posted Aug 18, 2014
Hotel was nice, staff were nice, however when we booked we booked interconnecting rooms but we were not given these. In a massive resort they could not accommodate us, they gave us opposite rooms. We stayed like this for a week until eventually we had enough and were ready to move hotels, then and only then they obliged and moved us to an interconnecting room charging us extra £100 dollars a night, quite ridiculous. The resort could do with more restaurants there, and maybe retrain their cleaning staff as rooms were dirty after supposedly being cleaned. The gift shop is so expensive so avoid it. And the beach is full of seaweed.
for Everyoneby A verified traveler from MD
Posted Aug 17, 2014
The inconvenient I did pay $40 each day in order to have a ropm close to the facilities ( pool, restaurants, lobby) my initial room was so far from all facilities above
for Everyoneby A verified traveler from Dallas, TX
Great Resort offering fantastic value for moneyPosted Aug 16, 2014
Pros: 10-15 minutes from Airport. Quite a few tour options (the likes of XCaret, etc.) Excellent Spa facilities available (for a surcharge)
Cons: Expand vegan food options. Some rices &most of their vegetarian soups are cooked with Chicken/Meat broth. Beans & others cooked with lard.
We are a family of four (2 adults and 2 children aged 5 and 2); visited Cancun & pretty much stayed within the Moon Palace Resort for 3 nights and 2 full days. It was a short vacation for us but we enjoyed our stay thoroughly. The room offered excellent amenities & room service provided for literally everything. The ambiance within the various restaurants are truly world class. Will recommend anyone to go & stay there. Awesome! Drinks are available in plenty. Our family does not consume alcohol, but still we had plenty of options. The bartenders were making sure we drank something & so they offered a non-alcoholic alternative for most of their cocktails. Their Pina Colada was divine. On the flip side though, our family is purely vegetarian (No meat, seafood, chicken or eggs. Milk products fine). We found it a bit too hard to find a good vegetarian option in our meals. Breakfast was not a problem since there were excellent choices. When it came to lunch & dinner, it was hard. Almost all vegetarian soups & rice were cooked with chicken/meat broth. Beans & other vegetables were cooked with lard. Having vegan choices would only attract new business considering a significant increase in the vegan population during the past decade.
for Everyoneby A verified traveler from Norwich UK
Too commercialPosted Aug 16, 2014
Very large complex, too commercial and over populated, no personal feeling, queue for restaurants for over an hour or more, lobby staff and customer services are terrible, TIME SHARE PUSH all opportunities, not what you want at all ! Resort is treated as 3 different resorts by staff, with 3 lobbies.
for Everyoneby A verified traveler from San Ramon
Food is excellentPosted Aug 15, 2014
This is the best all inclusive deal and experience for all 4 of us. Out of expectations in all areas. Please bring mosquitoes repellent if you wish to stay outside in the evening.
by A verified traveler
Nice, but could have been better.Posted Aug 14, 2014
Pros: Had a shuttle. Many food courts.
Cons: Too complicated
Experience lots of noise outside of hotel. Could not sleep. Mosquitos can be a problem at night.