Ratings based on 1,388 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
excellent services. the rooms look new and clean. the night shows are exciting. foods are good and most importantly they are all free. strongly recommend to use your resort credit to swim with dolphins. And choose the sunrise section which has more fun.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very nice hotel,beach was not, pools however were

Posted Aug 20, 2014
Pros: Unlimited drinks and food ,very pleasant staff ,nice pool and transportation throughout the hotel.
Location: My main thing was golf and spa which was very close,great course.
When we arrived we were placed in a very nice room(excellent) , unfortunately we had to change rooms so that we could be closer to the wedding group we were getting together with, the room we were then put in was an older room which had a strong odor ,since we were only staying a few more nights we did not complain.
5 out of 5
Recommended
for Everyone
by A verified traveler from Princeton NJ

Excellent service, too little time to enjoy

Posted Aug 20, 2014
We stayed at the Sunrise excellent service. Employees were corteous at all times. Fresh food the only down side is the hotel's beach at the moon palace is not as beautiful as the beach palace but you can go there for free. The only thing down to that is the shuttle it departs at 10 and you have to be back at 2 or 12 be back by 4 :( We had an amazing time. Planning to go back. My oldest son loved it!
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, but service was slow.

Posted Aug 18, 2014
Hotel was nice, staff were nice, however when we booked we booked interconnecting rooms but we were not given these. In a massive resort they could not accommodate us, they gave us opposite rooms. We stayed like this for a week until eventually we had enough and were ready to move hotels, then and only then they obliged and moved us to an interconnecting room charging us extra £100 dollars a night, quite ridiculous. The resort could do with more restaurants there, and maybe retrain their cleaning staff as rooms were dirty after supposedly being cleaned. The gift shop is so expensive so avoid it. And the beach is full of seaweed.
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

Posted Aug 17, 2014
The inconvenient I did pay $40 each day in order to have a ropm close to the facilities ( pool, restaurants, lobby) my initial room was so far from all facilities above
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great Resort offering fantastic value for money

Posted Aug 16, 2014
Pros: 10-15 minutes from Airport. Quite a few tour options (the likes of XCaret, etc.) Excellent Spa facilities available (for a surcharge)
Cons: Expand vegan food options. Some rices &most of their vegetarian soups are cooked with Chicken/Meat broth. Beans & others cooked with lard.
We are a family of four (2 adults and 2 children aged 5 and 2); visited Cancun & pretty much stayed within the Moon Palace Resort for 3 nights and 2 full days. It was a short vacation for us but we enjoyed our stay thoroughly. The room offered excellent amenities & room service provided for literally everything. The ambiance within the various restaurants are truly world class. Will recommend anyone to go & stay there. Awesome! Drinks are available in plenty. Our family does not consume alcohol, but still we had plenty of options. The bartenders were making sure we drank something & so they offered a non-alcoholic alternative for most of their cocktails. Their Pina Colada was divine. On the flip side though, our family is purely vegetarian (No meat, seafood, chicken or eggs. Milk products fine). We found it a bit too hard to find a good vegetarian option in our meals. Breakfast was not a problem since there were excellent choices. When it came to lunch & dinner, it was hard. Almost all vegetarian soups & rice were cooked with chicken/meat broth. Beans & other vegetables were cooked with lard. Having vegan choices would only attract new business considering a significant increase in the vegan population during the past decade.
3 out of 5
Recommended
for Everyone
by A verified traveler from Norwich UK

Too commercial

Posted Aug 16, 2014
Very large complex, too commercial and over populated, no personal feeling, queue for restaurants for over an hour or more, lobby staff and customer services are terrible, TIME SHARE PUSH all opportunities, not what you want at all ! Resort is treated as 3 different resorts by staff, with 3 lobbies.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Ramon

Food is excellent

Posted Aug 15, 2014
This is the best all inclusive deal and experience for all 4 of us. Out of expectations in all areas. Please bring mosquitoes repellent if you wish to stay outside in the evening.
3 out of 5
by A verified traveler

Nice, but could have been better.

Posted Aug 14, 2014
Pros: Had a shuttle. Many food courts.
Cons: Too complicated
Location: Nice.
Experience lots of noise outside of hotel. Could not sleep. Mosquitos can be a problem at night.
4 out of 5
Recommended
for Families
by A verified traveler

great trip

Posted Aug 14, 2014
Pros: It was my first time at an all inclusive resort & we took full advantage of this. We loved the dolphin swim, & the turtle release as well as the local
Cons: The only thing I can think of is the beach but I am not sure how this could be done.
Location: The only tour we did was xcaret. Very cool place though I did not enjoy the food like I did at the resort, the show & the river trips were amazing.
We had a great time. The resort is very big & in 8 days we did not take all of it in. If you are going for the beach this may not be the resort for you. That said you can take the shuttle for 4 hours every day if you like to a sister palace with an amazing beach & still enjoy all the activities available at your resort. Weather was great. All of our needs were met by the staff with multiple activities to choose from every day- releasing baby sea turtles, shows, games, drinks, foam party on the beach, swimming with the dolphins & tours around the area with shuttles at you lobby & shows each night. We did go to the sister resort for the beach & it was amazing. I went with both my daughters- AGES 26 & 16, as well as my granddaughter 11. Everyone had a good time. We felt very safe throughout our stay. I got a little spoiled.