Ratings based on 739 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
60% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasil

Nice hotel

Posted Apr 16, 2015
Pros: Pool
Cons: The room
Location: Away from the center but easy using the bus.
Nice hotel but the room is weak. The furnitures has the look of old.
3 out of 5
by A verified travelerfrom p

Hotel was great if you want to party!

Posted Apr 16, 2015
Most of the staff members were very helpful and quick with their service. The room was clean and tidy, but the toilets were hard to flush. The bedding wasn't very comfortable, but I guess it was worth the low price we paid. The resort was a great place to party! Plenty of young kids and inclusive drinks and food made it awesome :)
1 out of 5
by A verified travelerfrom t

Limitado el todo incluido

Posted Apr 12, 2015
Hotel para adultos, no es adecuado para los niños. Mal servicio. No es todo incluido, debe especificarse en la información de venta.
3 out of 5
by A verified traveler

Okay.

Posted Apr 5, 2015
The staff such as bartenders and restaurant people were amazing! It was the front desk checkout people that were horrible.. Very unhelpful and rude. Room was nice, but towels were limited the entire trip!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Party hotel...only slept 2-3 hours every night...

Posted Apr 4, 2015
Bathrooms/showers weren't the cleanest and we didn't even have towels the first night but you get to meet a lot of ppl and have a great time. Didn't see anyone here over 30.
1 out of 5
by A verified traveler

Posted Mar 29, 2015
Very rude and unhelpful staff, highly recommend against staying here
1 out of 5
by A verified travelerfrom Chicago,Il

Nice setting to look at but that's it..

Posted Mar 28, 2015
This was a last minute trip so choices were limited.. Unfriendly and unhelpful staff overall, except for Bellboys and staff at Sarapa Mexican restaurant. Food was always luke warm not hot. Bartenders were rude, even to get a soft drink. Hotel didn't provide bottle water, had to purchase outside of hotel grounds, so much for all inclusive.. I will say this, facility did have good music.. I visit Cancun at least once a year and would not revisit this hotel again..
1 out of 5
by A verified traveler

Posted Mar 25, 2015
The food is terrible I will never eat it even if it free the staff rude every time I try to talk to the manger the tolde she is in meeting but I know she is not she come to me and try to be nice when she know that I want to check out and leave and the charge you for every thing if u lost your room key $5 And for one device for wifi 20 and it didn't work one I talk to them they said nothing we could do and for the first time in my life I know that there is refundable Insurance $30 per person
2 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Impossible

Posted Mar 24, 2015
This hotel has decent conditions. However that is all it has going for it. It was almost impossible to check in, fees were higher than expected, staff did not speak English and were unable to help with anything. At one point 3 people had to share one towel because they did not provide towels! The food is pretty awful unless you like buffets every day. If you're worried about drinking Cancun water then you'll have to leave the resort to BUY bottles of water. It might say all-inclusive but apparently it does not cover water! Overall, it was not worth the money we spent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom OH

Upbeat hotel perfect for spring break experience

Posted Mar 19, 2015
Pros: I liked the room, the beach, the staff, and the weather.
Cons: More servers at the bars during busy hours would have made things go more smoothly.
Location: The location is perfect on the beach and there are many excursions to go on all within an hour of the hotel.
I stayed at the Oasis Cancun with my girlfriend and we had a wonderful time. Our room was kept clean and we never had an issue with getting water, even during the busy spring break week. This hotel offers both party and relaxing beach getaway atmospheres. The food was pretty decent and the hotel staff were very playful. I would recommend this to anyone who is looking for the party/beach scene, but maybe not to an older couple with more sophisticated tastes.