This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as kayaking. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.

Taxes and gratuities

Gratuities and taxes are included.

Food and beverages

• All meals, snacks, and beverages are included
• Meals, snacks, and beverages are included at companion properties

Kids' club

• Supervised activities for children between 5 and 15 years old
• Arts and crafts
• Beach activities
• Movies
• Playground
• Video games

Entertainment

• Access to offsite clubs
• Onsite live performances
• Theme parties

Not included

• Airport transfers
• Premium food items
• Premium and/or non-domestic beverages
• Laundry/dry cleaning services
• Childcare
• Motorized water sports
• Use of golf equipment
• Transportation to offsite activities

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

Set along nearly 200 meters (650 feet) of powdery white sand in Cancún's Hotel Zone, this resort is located in an area of shops and restaurants. More shopping can be found two km (1.25 mi) at Plaza Caracol Shopping Center and in the downtown area, 4 km (2.5 mi) away.

Because the sea is shallow at this end of the island, just more than a meter (four feet) deep and calm, the beach area is extremely kid-friendly. Adults can keep an eye out from chaise lounges. However, all guests are advised to stay within the area marked by buoys directly in front of the hotel, to avoid boats and personal watercraft leaving from the marina next door.

Low white walls topped with glazed ceramic pots of pink and purple bougainvillea separate the beach from the serpentine pool, which winds through the grounds. One section of the pool is the scene for daily activities such as pool volleyball competitions and water aerobics.

Other activities include beach walks, stretching sessions, and Spanish lessons. Evening entertainment includes two weekly shows (Mexican and Caribbean) set on the beach, around the pool, or in the lobby, depending on the weather. Late-night dancing is popular at Up & Down disco, located at a companion resort, Grand Oasis, five km (three mi) away.

The health spa offers massage, body treatments, facials, waxing, braiding, hair and nail care (surcharges for all spa and beauty products, treatments, and services).

The hotel also offers beauty services, a hair salon, a gift shop, and dry cleaning/laundry services for an additional charge.

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information). The dress code is casual but hotel policy bans bare feet and the wearing of swimsuits or wet clothes at all eating venues except snack bars.

Ibiza - Open for breakfast, lunch, and dinner buffets with international specialties and made-to-order show cooking. Located under a high palapa roof, with views of the Caribbean Sea, and seating both indoors and on a terrace.

Dos Lunas - Serving Italian and Mediterranean specialties for breakfast, lunch, and dinner buffets. Indoor and terrace seating.

Sarape - Located off the lower lobby bar, Sarape serves Mexican cuisine for à la carte dinner only (reservations required).

Cocoa - Terrace restaurant between the pool and the sea, with à la carte lunch and dinner seafood and sushi specialties.

Sushi Beach Bar - Beachside restaurant open for sushi lunch.

Akeru - Open for dinner. Asian flavors with a Caribbean touch, in a setting highlighted by bamboo and red and black accents.

Snack Island Mujeres - Poolside snacks and drinks. Open from midday until late afternoon, and then again from midnight until 4 AM (hours subject to change).

The hotel also has five bars including a swim-up bar, Sports Bar with drinks from mid-morning, and Cocoa Bar with views of the sea.

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

The main recreational attractions at this resort are its stretch of fine white sand, dotted with thatched roof shades (palapas) for reading and relaxation, and its calm, shallow water. A depth of about a meter (about four feet) makes sea swimming kid-friendly within the area marked by buoys. Guests can enjoy complimentary nonmotorized water sports such as windsurfing and kayaking, as well as complimentary green fees at the nine-hole golf course at Grand Oasis Cancún (surcharges for golf equipment rentals). Kids have access to a wide variety of amenities, including their own pool with waterslide and rock-climbing wall; outdoor play set with swings; amphitheater; and activity rooms with Ping-Pong tables, toys, and video games.

An 18-hole golf course, Cancún Golf Club at Pok-Ta-Pok, is about 1.5 km (one mi) from the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Pets not allowed

Check-out time is noon

Caters to families

Check-in time starts at 3 PM

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for wireless Internet in limited public areas: USD 20 (for 24 hours, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

There are no room charges for children 12 years old and younger who occupy the same room as their parents or guardians, using existing bedding.

Oasis Runaway Program

Guests staying at these Oasis hotels in the Cancún area: Oasis Palm, Oasis Cancún, and Oasis Viva Beach, can enjoy facilities at the other two resorts for the day, including access to all food and beverage outlets, at no additional cost.

All guests must inform the Guest Services Desk (Oasis Plus Desk) at their hotel of the date and time they plan to visit a sister hotel.

Honeymoon program

All honeymooners staying at Oasis Palm, Oasis Viva Beach, Grand Oasis Cancun, Oasis Cancún, Grand Oasis Playa, and Grand Oasis Riviera Maya will receive a complimentary upgrade to suite accommodations (where available) or best possible accommodation (based on advance request and subject to availability); a bottle of champagne in their room; and one free night on their first anniversary's return trip (minimum five-night stay) to the same hotel.

The anniversary trip also includes a room category upgrade and bottle of champagne.

Reservations for the anniversary trip must be made via the same tour operator and for the original plan purchased. Anniversary trip requires minimum five-night stay.

At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion.

Senior program

Guests 60 years of age and older will receive an upgrade to next available category or best available room.

At time of booking, when indicating traveler and room preferences, guests must enter "Senior Program" in the Special Requests box to receive this promotion.

Live Entertainment

Guests receive 50% off the public admission rate for the following music festivals held at the Grand Oasis Cancun or the Oasis Cancun:

• Flower Power Festival, April 24 – June 30, 2012
• Oasis Jazz U Festival, May 17-26, 2012
• Coyote Country Festival, June 28 - July 5, 2012

Ticket details are available at the front desk.

Kids Stay and Eat Free 2012

Book a stay now - December 20, 2012 and travel December 23, 2011 - December 20, 2012 and receive the following:

Offer is valid for booking and travel dates only. Children must share a room with at least 2 paying adults. Value is calculated by the rate paid at the time of booking. Other restrictions may apply.