Ratings based on 1,170 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

getaway from the cold & snow

Posted Mar 5, 2015
Pros: air conditioner was quiet, beds comfortable. facilities within range
Cons: after the entertainment was over that they was other nightlife entertainment for the adults that don't want to retire early.
Location: Location was good and handy to the local bus to take you where you needed to be
The weather was perfect, pools and lounges satisfying and of course the beach was outstanding. We had a great stay. I enjoyed the food, it was different for me and I like trying something new. My friend was not as pleased but not negative . The staff was accommodating and pleasing. I really don't have a negative.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boulder, CO

Great hotel and staff--once we got the right room

Posted Mar 5, 2015
We booked a room with two double beds two months in advance. Upon arrival we were taken to our room---it had a full kitchen and dining area, two couches, marble floors and TRUNDLE beds. Singles. When I asked to be moved, they told me the hotel was 100% booked, but to come back in the morning. They definitely made it right, upgrading us to a nice ocean view for the trouble. They were quick and responsive. i will definitely be back. Beware that decent wine will cost extra, and always tip. You'll be rewarded with amazing service just for a few bucks here and there. Never met a staff person I didn't like. special mentions to Karla, Francisco, Geraldo/Gerry, Jesus and Sergio.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Nice hotel very clean, the food was delicious

Posted Mar 3, 2015
Pros: costumer service and the restaurants
Cons: get better a costumer service at the front desk
Location: location is very good and you can get public transportation easily to go at the nigth club, restaurants and bars.
We had a good time and enjoyed the shows in the night and of the pools
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Exceeded Expectations!

Posted Mar 3, 2015
Everyone was very helpful and welcoming. The food was outstanding, and the beach was beautiful! The tour coordinator (Jose) was one of our favorite people we encountered! We would highly recommend Omni to anyone traveling to Cancún!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, Tx

Well Manicured Resort on the Beach

Posted Mar 1, 2015
Pros: Very clean,safe feeling and maintained in immaculate condition
Cons: More beach shaded areas would be nice
Location: Catch the bus in front of resort and go to local malls and flea market for very small fee.
Unfortunately started with an unpleasant experience at check in when they tried to put us in a double twin bed room when the reservations were for king with lagoon view. Moved to a king with garden view which was occupied! Then miraculously the room we reserved came open. Once you get past the sales people, it is a very relaxing and enjoyable stay. The hotel staff is very professional and hospitable. Good selection of tasty food to satisfy most people. The room, grounds, pool and beach area maintained in an immaculate condition. Ocean swimming was fun, the bottom was sandy no rocks or coral. Monitored very closely by the lifeguards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Medellín - Colombia

Great place for anyone

Posted Mar 1, 2015
Pros: Staff is very friendly and food is everywhere as all the time.
Cons: Receiving to you looking to sell "share time" is not pleasant. We went in Honey moon plan, king bed was requested and first answer was not positive
Location: The Island for a short break of the beach. Parties for all tastes. Not too much to do in Cancun Downtown. Xcaret is really different and special.
Busy the whole day ... you need more than 24 hours to enjoy Cancun and around. Despite everything is quite expensive, there are more than one experience cannot be missed. Taxis are not needed, buses go to any along the peninsula for just $1.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Posted Mar 1, 2015
Cons: I would have liked to see steaks in one of the more convient resturants, The buffet was pretty much the same food all of the time.
Location: The most interesting thing that we done was to take the ferry to the island
There is nothing bad to say about this resort. The staff was friendly. They done a good job of taking care of us with service, kept drinks coming, kept food coming, and there was always plenty of food available. Most of the staff spoke pretty good English. Our room was nice and clean. All of the pools were clean. There was most always something going on at the main pool. If I had anything negative to say it would be that there wasn`t enough chairs at the beach. You need to be there at 7 - 7:30 to reserve your chair.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom buffalo ny

Stay here

Posted Feb 28, 2015
After a horrible experience at another nearby hotel we left and came here. Pricy, but worth it! We loved everything from the food, entertainment, staff friendly, rooms are comfortable and clean. Will stay here again the next time we come. Gracia's!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Lexington, KY

Lovely all-inclusive resort on a beautiful beach!!

Posted Feb 27, 2015
Pros: Beautiful beach, friendly staff, good food, great views from ocean rooms!
Cons: Drink service on the beach and pool deck was hit or miss-some staff were really attentive while others only waited on those who gave them money.
Location: There were services offered by the resort which seemed a little expensive, so we did research and went snorkeling with a company off the resort.
Overall, we had a wonderful time at this beautiful resort!! The staff were all very friendly and almost everyone had excellent English, from reception to restaurant staff to the activities coordinator. The views from our room were lovely, ocean view as we had requested, though the king size bed we had booked was not. We were told a room with a king size bed would be available in three days and that we could move at that time, but we declined as we did not want to move rooms halfway through our vacation. However, we had friends who checked in two hours later who did not request a king size bed but who received a room with a king bed. As far as the restaurants go, there were three available for dinner reservations only as well as the main buffet. One of the three restaurants was an additional $35 USD but had a premium menu which we decided to go ahead and book, however when we went to the restaurant on time for our reservation, there was no one there. We thought we had the wrong place so we checked with concierge, and were told the restaurant would not be open because of a problem with the AC unit. This would have been fine, but no one notified us of the closure and there were no reservations available at the other restaurants which was disappointing for our last night there. Finally, though this is an all-inclusive resort, I would suggest bringing small bills to grease a few palms for better service, otherwise you may not get a drink on the pool deck or beach!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great Hotel

Posted Feb 25, 2015
Pros: The beautiful hotel with its many shops. The staff was very helpful and available. The restaurants were superb and offered a variety of cuisines.
Cons: I would have loved to have had different pillows. This sounds silly, but I didn't sleep well at all because the pillows were so very FIRM.
Location: The location on the hotel strip is very convenient to other restaurants and hotels. It's great for walking/running.
We have stayed at other resorts in Cancun, but this was our first time at the Omni. Our entire experience was wonderful. The location is excellent. The food and the drinks were excellent and plentiful. The entertainment during the day was fun and varied. The shows at night were absolutely superb. We really loved our experience at the Omni. We are hoping to take our children, their spouses and our grandchildren there next year---19 total! There was so much for all ages to do and experience that made us really want to share the experience with all of our family.