Ratings based on 1,116 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Nice hotel, maybe a little too far from the night

Posted Jan 30, 2015
Good stay. Would recommend to my friends. Good food
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Friendly, clean resort on beautiful beach

Posted Jan 30, 2015
Pros: We loved the layout, cleanliness, friendly atmosphere, food and beachfront.
Cons: We would have loved the pools to be warmer. They were so beautiful but there were hardly any swimmers because of the temperature.
Location: It was such an easy drive from the airport, only about 15 minutes away! My husband enjoyed scuba diving nearby, and we loved walking down the beach.
We stayed at the Omni as a family, my husband, 2 young children and me. We had a wonderful time! The layout of the resort is wonderful. The grounds are pleasing, the pools look wonderful, the restaurants each had their own feel and the beach was amazing. My 7 year old is autistic, and I was looking for a large resort that wasn't too loud a comfortable, safe, relaxing atmosphere. This was it! The wait staff and housekeeping were all very friendly and went out of their way to help us feel comfortable. We stayed in an executive suite, which was nice for us. We had 2 double beds and a pull out bed with an extra large space and nice balcony. The beach was our favorite space. We absolutely loved having our chairs under a thatched umbrella so we could enjoy both the sun and shade. Drinks were offered to us throughout the day, which we all loved!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice & Cozy

Posted Jan 29, 2015
I had a great experience at Omni. I read that the hotel was built in 1988, but you would never know from the hotel's appearance. The hallways are beautiful, as well as the rooms. The staff is wonderful! They are so attentive and pleasant. Anything I asked for was provided to me. The food is pretty good in La Paloma (the buffet). I found dinner was better when I reserved seats at the restaurants (which are included with the all-inclusive package, except for one). The beach is gorgeous and there was no struggle for beach chairs. I would definitely stay with Omni again....a hidden treasure!
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheaper option for all inclusives

Posted Jan 29, 2015
We have stayed at the old dreams and Excellence and opted for a place that we could stay longer for a decent price. We definitely saw the difference. When we checked in, they did not have a king bed- they tried to give us two double beds---- even though our reservation confirmed it. I was pretty upset and after 15 min they "somehow" found one for us. We were asked to buy at their vacation club (which is a new term for time share!) immediately-- before we had even seen our room. The view was awesome from the room. We spent most days at the beach which was good. The food was ok-- sushi was very good and so was their restaurant La Vista (which costs extra but SO worth it).
4 out of 5
Recommended
for Everyone
by A verified traveler

Omni Hotel

Posted Jan 28, 2015
Pros: spa/bar
Cons: Need elevators down to the pool level.
Very good hotel. The food was good to very good depending on the restaurant. We liked the hot tub and bar on the beach. To get good drinks you need to ask for extra booze. If you want hangout at specific location[ beach, pool, spa] you need to get there early. Overall, very enjoyable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mpls.

Love the Omni Cancun!

Posted Jan 28, 2015
This is a great place to vacation. I have been to many areas of Mexico over the past 20 years and this is one of my favorites by far! The staff is great - if you want something, just ask - they will make is happen. The pool areas are well kept and the beach is great as well. The rooms are modern and always clean. The only downside to this hotel is that the wifi was extremely slow at times - but I can live with that. We are already planning our next trip back to the Omni!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom laval

Lits etroits

Posted Jan 28, 2015
Pros: le personnel attentif a nos demandes
Cons: avoir un theme pour le repas du soir selon la nourriture servit.
hotel tres propre, personnel avenant, bouffe bonne ,mais manque de varietee . notre chambre comprenait 2 lits trois quart donc trop etroit pour 4 personnes dans l ensemble a conseiller ,environ 20 minutes de l aeroport par taxi.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Cons: the food and drinks
The food and drinks could be better, but the staff were very friendly and the nightly entertainment was good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland, Ohio

Amazing beach and awesome bartenders

Posted Jan 27, 2015
Pros: The facilities themselves and the amazing staff!
Cons: The food quality could definitely be improved and the hours of operations for the pools should be longer.
This is a really clean hotel with a great staff. The bar staff was amazing as were the waiters. The food was alright... not the best. The taco restaurant was awful and the pools close at 6 pm. I really liked our stay overall but really wish the food was better.
3 out of 5
by A verified travelerfrom NEW YORK

Funny business.

Posted Jan 26, 2015
I had bad experience because they try to give us the room. After long discussion we got our room but not a word of sorry from them.