Ratings based on 2,202 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Nice hotel nice beach nice accommodations would go there again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philly

Great

Posted May 30, 2015
It was a great experience I will definitely visit again.
Comment from Hotel Management
Jun 1, 2015 by Quality Department, Hotel Management
Dear Guest, It was our pleasure to serve you. We look forward for the next one!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hollister, Ca

Nice hotel

Posted May 30, 2015
Pros: The hotel itself
Cons: The personnel need more training were out of focus, the food can be improve, the show place to be more organized in order more pepple can enjoy
Location: Ok
It was very nice hotel, nice pool, nice location, nice shows.
Comment from Hotel Management
Jun 2, 2015 by Quality Department, Hotel Management
Dear Guest, Thank you for your review. We would love yo pamper you again. Contact us if you need anything, Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom syracuse, NY

Very nice hotel on the beach

Posted May 29, 2015
Pros: Food and restaurant staff were exceptional. Good variety of selections
Cons: Registration took what seemed like a long time considering we were pre-booked. Might have been nice to have an orgalocal vendor day one day.
Location: Did not leave the resort
Staff in restaurants were exceptional. Even remembering and greeting our 2-yr old grandson by his given name each day at b'fast and lunch buffet! rooms very clean, every request was taken care of. Pool water temperature got too warm in the afternoon heat. Pool bar shut down early in evening, could have used the pool longer into the evening.
Comment from Hotel Management
Jun 1, 2015 by Quality department, Hotel Management
Dear Guest, Thank you for your review. We will take a note on your comments, We look forward for your next visit, we will continue making each an exceptional experience. Be well
4 out of 5
Recommended
for Everyone
by A verified travelerfrom atlanta, ga

Posted May 26, 2015
Great hotel and good food. Staff was a bit too sales driven. Music playing early in the morning was a bit much too.
Comment from Hotel Management
May 27, 2015 by Quality Department, Hotel Management
Dear Guest: Thank you for your comments. We will take a note on them. We are glad you enjoyed your vacations with us. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn NY

BEST HOTEL EVER

Posted May 21, 2015
Pros: Food and sercive was the best
Cons: Nothing
Location: Watersports, many tours available, they have a place in the resort where they explain all the local options.
The staff and hospitality were the best i have ever seen. The food was superb and exceeded my espectatons. there was absolutely nothing wrong with this place. Everyone was super friendly and the staff was always there to help with a smile. 5 stars and definitely reccomend.
Comment from Hotel Management
May 23, 2015 by Quality Department, Hotel Management
Dear Guest, Thank you for this fantastic review. We are dedicated to do exactly that, exceed your expectations. It is reassuring to know we are on the right path. We hope to welcome you again. Best regards,
2 out of 5
by A verified traveler

The building is older and service is ok

Posted May 19, 2015
The building is older and service is ok. the concierge service is not worth the money. they moved us many times and rooms were not in great condition. the service is not what you would expect at more upscale hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel excellent beach

Posted May 19, 2015
We had an excellent stay at paradisus Cancun. It has by far one of the best beaches of all the hotels because of its size and shade availability. The food was very good. There was night life on site but would recommend for couples seeking a party atmosphere to head to down town for the night clubs like coco bongo. We would return to this hotel again.
Comment from Hotel Management
May 23, 2015 by Quality Department, Hotel Management
Dear Guest, Thank you for your review. We strive to gain your trust for future stays by being committed to serve you in the best possible way. We hope to welcome you back soon, Regards,
2 out of 5
by A verified travelerfrom mexico city

its a 4 star hotel no more !!!

Posted May 17, 2015
bad food poor cleaning old hotel need a renovation dirty and old towels restaurants one beside the other they use a comun area for the shows not comfortable just the beach and service of the hotel staff is ok
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Wonderful vacations

Posted May 17, 2015
This hotel was spectacular, everything the place, the food, the people. I would love to go there again. The only thing that needs is to put more entrrtainment inside during the day.
Comment from Hotel Management
May 18, 2015 by Quality Department, Hotel Management
Dear Guest, Thank you for comments. As a Paradisus Resort, we aim for the complete satisfaction of our guests therefore we provide a variety of specialties restaurants, activities and services. We strive to exceed your expectations. We hope to see you back soon,