Ratings based on 1,784 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Beautiful and relaxing resort...

Posted Oct 30, 2014
Amazing resort, ideal for a relaxing vacation... just what we needed! Best birthday present ever!
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

GREAT PLACE , FOR A FAMILY

Posted Oct 27, 2014
Pros: GREAT, LOST OF WORDS
Cons: FEW MINOR THINGS , CELING WATER LEAK ON MY FLOOR WE WE'RE ON THE TOP FLOOR ALSO, ONE ELEVATOR WASN'T WKING FOR A BIT SO WAIT TIME WAS A LITTLE LONG
Location: IT WAS GREAT
AWSOME WILL GO BACK, THIS IS MY NEW PLACE TO STAY IN MX
5 out of 5
Recommended
for Couples
by A verified traveler from California

Amazing

Posted Oct 27, 2014
Pros: The amazing food and attentive staff.
Cons: The guest services people could lay off a bit. They are very persistent and I didnt like getting phone calls to my room from them everyday.
The hotel was amazing because the inside was like a jungle, they have planters bigger than my house inside and greenery everywhere. They also light candles everywhere at night and it has a romantic feel to it. Amazing restuarants and staff, they aim to please. Staff was super polite and always greeting my husband and I. Excellent room service!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

35 TH Anniversary Dinner On the Beach!!

Posted Oct 23, 2014
Pros: The Royal Service , Amenities , food & service
Cons: Bigger meals at the Gourmet Restaurants .
Location: Is lots of activities near by , weather is great so going to water park like Xcaret or historic places,like Tulum or Chichen Itza , among other .
Wonderful Experience!! The Staff overall was great , they were willing to make sure nothing was out of place, even on things not being planed ahead of time, Like i have requested Mariachi group to be in performing during dinner time (that i have to pay for it however ,the concierge was ready to get them whit in one hour) I think thats Great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Pardisus Cancun gave us Pardise Experience

Posted Oct 16, 2014
Pros: Everything including swiming pool, dining, room service, staff, etc.
Cons: Nothing. Please maintain current status and quality of your service
Location: Shopping mall is only 2 bus stop away, and easy access to water sports including Jungle Tour.
Awsome & Fantastic Experience. We stayed there 6 nights, so everyday we booked a restaurant for dinner, so experienced 5 different cuisines at 5 different restaurants: Market Grill, Bento, Bana, Fuego, Mall. Everyday we had Breakfast and Lunch at a Buffet restaurant Naos, which changed dishes everyday, so we've never fed up. Everyday we also tasted more than 10 different cocktails and drinks. Everything was all inclusive even room service and mini bar with a full of drinks and some sancks. Staffs are extremely friendly and working so hard to serve their guests. Bartendor named Enrique Diaz was very kind and tried to make people very well treated and happy. We will absolutely visit again and stay in Paradisus Cancun. Considering expense, Paradisus is one of the best hotels in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing service

Posted Oct 14, 2014
Pros: Good location good service.
Cons: The inside lobbys could be a little cooler
The hotel was amazing and staff was even better. They were there for whatever you need. The restaurants were great great service great food. Very relaxing but also plenty to do. The pools were very nice and service around the pool was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

first timer in Mexico

Posted Oct 13, 2014
Pros: very clean room and hotel, the staff was all ways eager to please
Cons: no to slow WI-FI in the rooms. best reception was by the pool area
Location: every out door activity is available within the hotel walking or short bus ride area
First trip to Mexico, as soon as we walked out the airport doors we were helped by the transportation company that took us to the hotel. the hotel greeted us, gave us a 10-15 minute lay out of the hotel (its large) and helped us to settle in. then it was pure pleasure for the next 5 days. everything was top shelf, including the food and liquor.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

A week at Paradisus Cancun

Posted Oct 7, 2014
Me and my husband went for 6 days and had an overall good experience. So here are some pros and cons: The staff is really nice and remmember you by the name. The buffet food is amazing although the other restaurants are not so good. The deserts are really pretty but not tasty. Our server did give us some ice cream though :). The drinks are great and they use good alcohol. We enjoyed the fact that they have late night food (great burgers). Their wifi is no good. The location is amazing. Steps from the ocean and their pools are also great. They have great activities for extra. We payed $200 dollars to upgrade to ocean view and had a bad experience where we had to switch rooms because our ac was leaking. 3 times we got to our room and had to go down to the lobby because our room key would not work. When we got there the lady asked if it was a special ocasion and we let her know that it was our anniversary and she asked us in what restaurant we wanted to celebrate and said there would be a little surprise there and also said that she would send something up to our room. None of these things happened. I was a little sad since she had me all excited :(. We had a lot of fun at paradisus and although there is some room for improvement it is a great resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from e

Great

Posted Oct 4, 2014
Great the food was outstanding and the room was very nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with an awesome hotel Staff!!

Posted Oct 2, 2014
Pros: The great helpful staff, the clean rooms, all the restaurants available in the resort, the 24hr room service, the private pool (Royal Service package)
Location: Great location with easy access to the public transportation. The bus only costs $1 and takes you to all the great attractions. (shopping, bars etc.)
We arrived on a Friday afternoon (6:30pm), the staff was very friendly and helpful. When I walked up to the check in desk the staff noticed that I got the Royal service package and advised me that my check in was in the Royal service check in (private check in). They sent over a staff member and carried our bags all the way to the check in desk. Once we got to the Royal service check in area, we were greeted with a glass of champagne. The concierge noticed that our room was not available (ocean view suite), so they gave us a free upgrade to an ocean front suite!! The room had direct access to the beach and the private pools. I would highly recommend that you get the Royal Service package. We got our own butler that helped us with everything; they set up reservations for restaurants, pool cabanas, etc. The private butler was on call so I was given a cell phone that had his number on speed dial. Our butler Erik was exceptional, he knew that I planned the trip to celebrate my girlfriends 21st birthday and sent over a bottle of Remy Martin (on the house), a cheese cake and champagne bottle the day before my girlfriend’s birthday. On my girlfriends birthday Erik reserved a pool cabana, made reservations at a nice restaurant and when we got back to the room after our nice dinner we were surprised with a living room full of balloons, a delicious cake and a bottle of champagne. We had a great time and I earned extra points thanks to Erik!! Definitely get the Royal Service package!