Ratings based on 2,263 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from sao paulo

ビーチ、食事、部屋ともに最高

Posted Aug 1, 2015
ビーチもプールも食事も。全てとても最高でした! 妻と2歳の子供の3人で、6日間宿泊しました。 夜はライブが開催されており、ある日はマイケルジャクソンのそっくりさんのライブが開催。 クオリティが高く、大人も子供もとても楽しめました。 ホテルのクルーの愛想や態度もとても好感が持て、 リクエストに対してもすぐに応えてくれました。 また行きたいです。
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

First Time to Paradisus

Posted Jul 28, 2015
Pros: I liked that our family didn't ever have to leave. There were many nice restaurants, pools, and even family friendly entertainment.
Cons: The swimming pools were too warm. It was so hot and jumping into the pool didn't provide any relief.
Location: Honestly, we didn't go anywhere at all. Next time we want to try a couple of excursions. My kids Parasailed.
We had a great time! Good food, friendly staff, clean rooms. Our room wasn't as cool as we would have liked but the other rooms were great. We asked someone to look at our a/c and immediately they were looking at it. I would go again and again! Our favorite part was our gracious server Marco at The Market Grill. Marco was so attentive to our needs and just made us feel so special. We were sad to say goodbye to him, he is truly someone who takes pride in his work and knows exactly how to keep his customers happy and feeling special. Thank you Marco!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville FL

Went to a wedding at this hotel

Posted Jul 28, 2015
Pros: The adult pool section with the Bali beds
Cons: There are a few cobble stones missing at the pool walking areas and need to be fixed. The restrooms at the pool areas should be cleaned thru the day.
Location: Many water sports, shopping.
My husband and I went to my neice's wedding last week at this hotel. There were approximately 70 people who attended and stayed at this resort. Most stayed for 4 to 7 days. My husband and I upgraded to the royal services when we made our reservations. The adult section was very nice and the service was great. We were happy with the services provided. This is the only way to go if you want to be happy with your stay at this resort. Many others in our party had difficulty getting dinner reservations, yet there were plenty of unoccupied, open tables sitting empty. Some restaurants requiring reservations would not accommodate party's larger than 10 people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Excellent location we stayed in tower 5 exclusively for adults it was quiet at nights we were able to sleep well. It has all the amenities needed. Staff was super friendly and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, very good restaurants.

Posted Jul 24, 2015
My family and I have wonderful time with Paradisus. The only hassle is getting a place by the pool area. You have to get up early to get a spot. Not enough recliners to go around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Va

PARADISE IS NOT AN EXAGGERATION

Posted Jul 20, 2015
Best time of my life. It didn't even feel real. Whatever we needed we got it, everyone was great, every service was impeccable. I recommend for anyone at all. Thanks again paradisus! We will be coming back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Royal Service

Posted Jul 20, 2015
Great hotel for food service pools and beach. Stayed on Royal Service side- no kids- everything was perfect!
1 out of 5
by A verified traveler from Montgomery,IL

Would not recommend this hotel

Posted Jul 19, 2015
Did not like the pool's depth of 10 feet everyware. Check in procedures need to be improved. We did not receive our towel cards at check in, entertainment schedule, nor kids zone information. The kids zone was not a friendly environment and felt discrimnation due to most of the talk was in Spanish.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great family hotel.

Posted Jul 17, 2015
Great hotel. Spectacular lobby. No hassle with dinner reservations. Clean pool. Great bar service poolside. Beach full of seaweed during our visit.
1 out of 5
by A verified traveler from Oxnard Ca

Terrible

Posted Jul 16, 2015
Pros: the only good thing was staff from restaurants and cleaning were very nice. guest service terrible
Cons: guest service is a must.
Location: dont know!! never had chance to explore.
Day One: Requested a crib 4 times same day and we got it aroound 10Pm (had Requested month before we got there) Day 2: roaches in our room and our bath tub was damage. Day 3: had room service previous night and never pickup disches but, they clean the room? made a complain to guest service and we got move to another room around noon, we get to our new room with the keys and nice suprise room was not clean, so we had to wait to be move to another room! my Husband went to speak to a manager and he was told what else do you want we gave you another room with view to the ocean!!!!!so wrong....... finaly we got a new room!! but wait!!! it was 10pm and suprise they asigned us a room above the night club so can you image the how loud the music was and our 19moth boy was awake all night till 1 am!! I had to walk myself all way to guest service at that time to be change to a 3 room !!!!! but this time we had 3 rooms 3keys our stuff was everywhere and waitning to be move to another one!!!! bad bad bad....it was our 4day stay and we only had one more day to return home!!! bad vacation ever..... please dont go to Paradisus Cancun. disappointed.