Ratings based on 1,764 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from mi

Posted Sep 21, 2014
Very good. But not enough entrainment at night. Just a bit boring after dinner. !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel but...

Posted Sep 21, 2014
Good food/drinks/facilities but big hotel & no WoW
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Sep 20, 2014
I loved everything of it! Oceanview was amazing. Room was great and comfortable. Forever all inclusive!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Exceptional hotel, location, staff, amenities...

Posted Sep 19, 2014
Pros: The staff and atmosphere.
Cons: Room temperature could have been a little cooler but overall, the room was excellent.
Location: Great location and close to everything. The beach was just steps away.
From arrival to departure our stay was above exceptional. The staff were helpful and accommodating. The hotel itself felt like we were staying in a spa. The aromatherapy and cleanliness of the entire hotel made our experience feel like we were pampered the entire time.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Best place for all kind of vacation!!!

Posted Sep 16, 2014
Pros: Mostly everything, excellent food, clean rooms, beautiful views from both sides lagoon and the sea, nice staff.
Cons: To change the age of children club which was 5-12 my kids couldn't enjoy that cuz they're less, and the Bali beds no need to pay or reserve for them
Location: Excellent location, not far from airport, away from street noises, near shopping area just a stop with bus
We had a blast as a family with two little boys. Everything was worth the money we paid, the room, the food the place itself. I would recommend to everyone who wants to vacate in Caribbean Sea.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!!

Posted Sep 15, 2014
Pros: Very friendly accomodating staff, well kept
From check in to check out we experienced wonderful service. We arrived early and our room was ready and bags were up to our room within 5 minutes of arriving. Royal service is the way to go! Sergio was absolutely faboulous went above and beyond for us! We truly had a wonderful relaxing vacation!!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted Sep 15, 2014
Very nice staff! Food are amazing!! Recommend Market Grill for dinner!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2014
We are very happy with everything, we had a relaxing time and Truely enjoyed our vacation. Just one complain, the spa services was not exceptional ... For the fees I paid I did not get the service.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Petersburg, FL

Everything you need in right inside the hotel!

Posted Sep 10, 2014
Pros: The staff was awesome, very helpful and dedicated. The facility was clean and the restaurants were nice.
Cons: The shower could be improved and the process for dinner reservations. It was hard sometimes trying to schedule time for places if we were out.
Location: You can catch the bus pretty much everywhere. Transportation is easy and there is a mall about 20 minutes walking from there.
We really enjoyed our stay at the Paradisus Resort and Miroslava took great care of us. She is super nice and very helpful. We def recommend this hotel and if ever back in Cancun, will plan another visit there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Definitely excited in coming back. Wonderful place

Posted Sep 10, 2014