Ratings based on 2,193 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn NY

BEST HOTEL EVER

Posted May 21, 2015
Pros: Food and sercive was the best
Cons: Nothing
Location: Watersports, many tours available, they have a place in the resort where they explain all the local options.
The staff and hospitality were the best i have ever seen. The food was superb and exceeded my espectatons. there was absolutely nothing wrong with this place. Everyone was super friendly and the staff was always there to help with a smile. 5 stars and definitely reccomend.
2 out of 5
by A verified traveler

The building is older and service is ok

Posted May 19, 2015
The building is older and service is ok. the concierge service is not worth the money. they moved us many times and rooms were not in great condition. the service is not what you would expect at more upscale hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel excellent beach

Posted May 19, 2015
We had an excellent stay at paradisus Cancun. It has by far one of the best beaches of all the hotels because of its size and shade availability. The food was very good. There was night life on site but would recommend for couples seeking a party atmosphere to head to down town for the night clubs like coco bongo. We would return to this hotel again.
2 out of 5
by A verified travelerfrom mexico city

its a 4 star hotel no more !!!

Posted May 17, 2015
bad food poor cleaning old hotel need a renovation dirty and old towels restaurants one beside the other they use a comun area for the shows not comfortable just the beach and service of the hotel staff is ok
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Wonderful vacations

Posted May 17, 2015
This hotel was spectacular, everything the place, the food, the people. I would love to go there again. The only thing that needs is to put more entrrtainment inside during the day.
Comment from Hotel Management
May 18, 2015 by Quality Department, Hotel Management
Dear Guest, Thank you for comments. As a Paradisus Resort, we aim for the complete satisfaction of our guests therefore we provide a variety of specialties restaurants, activities and services. We strive to exceed your expectations. We hope to see you back soon,
3 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Posted May 15, 2015
Pros: pool and swim up bar
Cons: don't make reservaitions mandatory in resteraunts. need better aircondition in rooms. need more coffe and pastry lounges.. have more mini bars.
hotel was great. very modern. atmosphere was boring. night shows were in a lounge that was to small
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Massapequa, NY

Nice hotel on a beautiful beach.

Posted May 15, 2015
Pros: Beach, food and staff
Cons: Need furniture for balconies and new and more equipment for gym.
Location: Aqua World for all your water sports right across the street. Shopping and restaurants are a short bus ride.
We arrived early and we were able to enjoy beach however could not make reservations to any restaurants cause we didn't have a room-not the best rule. No furniture on ocean front balconies which were a very decent size. Spoke to three different people and know one changed it. For those of you who exercise, disappointed as there was a small gym with extremely old equipment and to add one out of three treadmills wasn't working, always a wait. Beautiful beach, good food and staff very friendly.
2 out of 5
by A verified traveler

Es un buen Hotel de 4 estrellas !!! … no más !!!

Posted May 14, 2015
Pros: El servicio del personal todos muy amables y la playa .
Cons: Remodelar cuartos en especial los baños, remodelar albercas, elevadores , toallas nuevas en las albercas y cuartos … pintar todo el hotel ...
Lo bueno : cuenta con una playa hermosa y el servicio es bueno *en especial de Darisnel en recepción y Marco Valle en el restaurant Naos. Lo malo : instalaciones viejas, habitaciones viejas, llaves oxidadas, balcón con vista al mar sin sillas o camastros ? ... la limpieza en general deja mucho que desear, toallas viejas rotas y sucias en la alberca, los restaurantes están pegados uno con otro y la comida no es buena … cuentan con un área improvisada para presentar los shows lo que hace incomodo apreciarlos … los elevadores sucios y viejos con olores a comida … la experiencia general es de estar en un 4 estrellas cuando te prometieron más … eso lo hace decepcionante.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom S.F. Bay Area, CA

Great area, beautiful grounds

Posted May 13, 2015
Pros: The hotel was beautiful inside and the grounds were also gorgeous. Most of the staff were very nice and helpful.
Cons: The beach was beautiful. It could be improved if the groomers who drove along the beach in tractors would remove more of the algae that washed ashore.
Location: Easy (and cheap) bus ride to downtown Cancun. Tons of excursions but they can get expensive (over $100 pp if you do not have your own transportation.
We really enjoyed our stay. The hotel is absolutely beautiful. We had a Junior Suite and was disappointed to find there were no chairs on our balcony. We ended up taking a couple chairs from the room to sit and enjoy the view in the ealy morning and evenings. Many of the staff were extremely helpful and friendly. We particularly enjoyed the swim-up bar and the bartender, Francisco, was excellent. The buffet was quite good, especially the woman at the omlet grill who made our eggs to specification. Some of the restaurants were not as good as others. We enjoyed the Brazilian BBQ, the taco bar, the sunset grill (poolside grill for quick lunch), Bana (Asian Fusion), and Fuego was good. The staff at Lanta (tapas restaurant) were very, very nice. Our least favorite was Mole (contemporary Mexican food) and would not go there again if we return to the Paradisus. The location is excellent it is close to the busy downtown, party areas of Cancun (10 minute bus ride which costs less than a dollar - exact change in pesos highly recommended). We rented a car from Hertz to do our own excursions to explore Chichen Itza and swim in the Ik-Kil cenote (2 hr drive) then to Xel-ha (1.5 hrs) for a relaxing day of snorkeling and floating down a very long river. We don't like being trapped on a tour for 12 hours and forced to go to the trinket store - you can find better deals at Cancun's Walmart (authentic hot sauces, vanilla, tequila, etc.). The surf was a little swift at times when it was breezy
Comment from Hotel Management
May 17, 2015 by Quality Service, Hotel Management
Dear guest, Thank you for your review. We are very pleased to know you enjoyed your time with us. In Paradisus Cancun Resort we strive to create unforgettable memories for our guest, therefore we variety of restaurants and activities to enjoy. We hope to see you again,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
May 12, 2015 by Quality Department, Hotel Management
Thank you! Hopefully we will host you again soon, Be well
Comment from Hotel Management
May 12, 2015 by Quality Department, Hotel Management
Thank you! Hopefully we will host you again soon, Be well
Comment from Hotel Management
May 12, 2015 by Quality Department, Hotel Management
Thank you! Hopefully we will host you again soon, Be well