Ratings based on 1,789 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Family oriented hotel on beautiful beach

Posted Nov 9, 2014
We were a large group of mixed generations. Pros:the staff was very polite, friendly, eager to provide any service and make our stay as comfortable as possible. The food was excellent, high end, diverse, tasty. The pools and ocean were beautiful, very clean. The rooms and facility were spotless. Cons: very annoying loud music was playing much of the time that seemed geared to young people except that the vast majority of hotel guests were families. on the bottom floor of family concierge rooms the hallways were very dark with lot of stairs up and down that were difficult to navigate for older people.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Illinois

Beautiful Hotel!

Posted Nov 4, 2014
Pros: Friendly staff, the smell of lavender, the bartenders were excellent!
Cons: Housekeeping!
Location: We took the ferry to Isle Mujeres and rented a golf cart for the day. I highly recommend doing this, the island is breathtaking!
Wonderful vacation at a good price. The restaurants were excellent. Best food I've ever had in an all-inclusive resort, great selection to choose from. The only disappointment was the lack of towels. The staff did not replace the bath mat or the wash cloths, they just took the dirty ones away.
Comment from Hotel Management
Nov 11, 2014 by Andrea, Hotel Management
Dear BSquare It was our pleasure to share your positive experience with our team, they truly appreciate hearing from satisfied guests like you. We apologize that you had a disappointing experience about our housekeeping service and the issues with the towels. We will look into the situation and will take any necessary action to avoid a similar situation. It will be our pleasure to welcome you back for another memorable stay in Mexico at Paradisus Cancún Resort ! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Beautiful and relaxing resort...

Posted Oct 30, 2014
Amazing resort, ideal for a relaxing vacation... just what we needed! Best birthday present ever!
Comment from Hotel Management
Nov 11, 2014 by Andrea, Hotel Management
Dear Yess, Let me offer you a sincere ‘ Happy Bday’ We are pleased to have been a part of your celebration. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We will of course be delighted to welcome you back in the not too distant future. With Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Beach, Incredible Service

Posted Oct 29, 2014
Pros: The beach is phenomenal. The pool in the Royal service area is relaxing. the La Palapa restaurant and bar was great.
Cons: I would suggest adding a swim up bar in the Royal Sevice pool. There were a lot of leaks in this hotel. Unfortunately it rained while we were there.
Location: About a 15-20 minute shuttle from the airport. Two malls within a short bus ride. Directly on the beach.
Paradisus was an amazing resort in Cancun. The best attributes about this resort are the Royal Service area, the staff and the food. Being on the royal service side is well worth it. You get your own butler, a buffet set out with top shelf liquors and great snacks all day. A Bali bed by the pool comes with this service as well. It is an adults only area of the hotel. There is a lot less riff raff hanging out in this area. All of the restaurants are included except for Tempo. Tempo is VERY expensive but well worth the money based on the service and food. It is elegant and the food is incredible. With royal service they also give you a choice of suntan lotions to use for free. The minibar in the room stays stocked with your choice of sodas, waters, liquor and snacks. We were always treated with respect and the employees always had huge smiles and an "hola" for us.
Comment from Hotel Management
Nov 12, 2014 by Andrea, Hotel Management
Dear Guest, Thank you for posting such a positive review and for every detail you are providing on the Expedia website about your Royal Service and Tempo by Martín Berasategui Experience , which is very much appreciated. We are pleased to learn that our staff were very friendly and attentive during your stay. We hope that we can welcome you back in the not too distant future. Thank you once again for your very valued feedback With Kind Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom FL

GREAT PLACE , FOR A FAMILY

Posted Oct 27, 2014
Pros: GREAT, LOST OF WORDS
Cons: FEW MINOR THINGS , CELING WATER LEAK ON MY FLOOR WE WE'RE ON THE TOP FLOOR ALSO, ONE ELEVATOR WASN'T WKING FOR A BIT SO WAIT TIME WAS A LITTLE LONG
Location: IT WAS GREAT
AWSOME WILL GO BACK, THIS IS MY NEW PLACE TO STAY IN MX
Comment from Hotel Management
Nov 12, 2014 by Andrea, Hotel Management
Dear Tony, Thank you for taking the time to post your review of our hotel on Expedia. We were pleased to read that you enjoyed the hotel and your Experience with us. We look forward to welcoming you home Paradisus Cancún Resort very soon ! With Kind Regards
5 out of 5
Recommended
for Couples
by A verified travelerfrom California

Amazing

Posted Oct 27, 2014
Pros: The amazing food and attentive staff.
Cons: The guest services people could lay off a bit. They are very persistent and I didnt like getting phone calls to my room from them everyday.
The hotel was amazing because the inside was like a jungle, they have planters bigger than my house inside and greenery everywhere. They also light candles everywhere at night and it has a romantic feel to it. Amazing restuarants and staff, they aim to please. Staff was super polite and always greeting my husband and I. Excellent room service!
Comment from Hotel Management
Nov 12, 2014 by Andrea, Hotel Management
Dear Jessica, Thank you for sharing your feedback. We appreciate your review providing so many details that made your stay so memorable and special. We are pleased you enjoyed your stay and we all look forward to welcoming you back to Paradisus Cancún Resort. With Kind Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nevada

35 TH Anniversary Dinner On the Beach!!

Posted Oct 23, 2014
Pros: The Royal Service , Amenities , food & service
Cons: Bigger meals at the Gourmet Restaurants .
Location: Is lots of activities near by , weather is great so going to water park like Xcaret or historic places,like Tulum or Chichen Itza , among other .
Wonderful Experience!! The Staff overall was great , they were willing to make sure nothing was out of place, even on things not being planed ahead of time, Like i have requested Mariachi group to be in performing during dinner time (that i have to pay for it however ,the concierge was ready to get them whit in one hour) I think thats Great!
Comment from Hotel Management
Nov 12, 2014 by Andrea, Hotel Management
Dear Gloria We are so honored to have been your accommodations of choice for your 35th Anniversary! we truly appreciate you taking the time to share your experience. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards. We truly appreciate hearing from satisfied guests like you! With Kind Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

Pardisus Cancun gave us Pardise Experience

Posted Oct 16, 2014
Pros: Everything including swiming pool, dining, room service, staff, etc.
Cons: Nothing. Please maintain current status and quality of your service
Location: Shopping mall is only 2 bus stop away, and easy access to water sports including Jungle Tour.
Awsome & Fantastic Experience. We stayed there 6 nights, so everyday we booked a restaurant for dinner, so experienced 5 different cuisines at 5 different restaurants: Market Grill, Bento, Bana, Fuego, Mall. Everyday we had Breakfast and Lunch at a Buffet restaurant Naos, which changed dishes everyday, so we've never fed up. Everyday we also tasted more than 10 different cocktails and drinks. Everything was all inclusive even room service and mini bar with a full of drinks and some sancks. Staffs are extremely friendly and working so hard to serve their guests. Bartendor named Enrique Diaz was very kind and tried to make people very well treated and happy. We will absolutely visit again and stay in Paradisus Cancun. Considering expense, Paradisus is one of the best hotels in Cancun.
Comment from Hotel Management
Nov 12, 2014 by Andrea, Hotel Management
Dear Davis, Thank you for sharing your feedback . We really appreciate your review providing so many details to our future visitors . We are pleased you enjoyed your stay and we all look forward to welcoming you back home Paradisus Cancun Resort in the near future. Thank you for choosing us! With Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing service

Posted Oct 14, 2014
Pros: Good location good service.
Cons: The inside lobbys could be a little cooler
The hotel was amazing and staff was even better. They were there for whatever you need. The restaurants were great great service great food. Very relaxing but also plenty to do. The pools were very nice and service around the pool was great.
Comment from Hotel Management
Nov 11, 2014 by Andrea, Hotel Management
Dear Guest It is such a pleasure answering your wonderful review on behalf of everyone at Paradisus Cancún Resort. Thank you very much for your visit, thank you for being part of our family, for enjoying all your stays with us, and for the future; we will be very glad to serving you again. With warmest regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

first timer in Mexico

Posted Oct 13, 2014
Pros: very clean room and hotel, the staff was all ways eager to please
Cons: no to slow WI-FI in the rooms. best reception was by the pool area
Location: every out door activity is available within the hotel walking or short bus ride area
First trip to Mexico, as soon as we walked out the airport doors we were helped by the transportation company that took us to the hotel. the hotel greeted us, gave us a 10-15 minute lay out of the hotel (its large) and helped us to settle in. then it was pure pleasure for the next 5 days. everything was top shelf, including the food and liquor.
Comment from Hotel Management
Nov 13, 2014 by Andrea, Hotel Management
Dear Andrew Thank you for taking the time to share your feedback from your stay with us at Paradisus Cancun Resort. We are happy to note that you had fantastic time, enjoyed our food and liquor. We certainly look forward to welcoming you back and ensuring your expectations are exceeded once more. Sincerely