Ratings based on 2,002 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom il us.

Food

Posted Dec 15, 2014
Beautiful place! Only thing that we didn't like was pressure to go to a time share meeting. Food I the buffet was not warm...and not the greatest. Need to told on the color of bracelet that you are given. What the color means. Some are private beach areas. .(and I was ) told I couldn't sit there. Rude.
4 out of 5
Recommended
for Couples
by A verified traveler

Anniversary Couple

Posted Dec 15, 2014
Cons: The light switches in the room were confusing
Wonderful room with panoramic view of ocean and beach. Staff was excellent. Some of the restaurants were better than others - based on your preferences. Entertainment was enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellence

Posted Dec 15, 2014
Best vacation ever thanks to the friendly and helpful staff at paradisus...
4 out of 5
Recommended
for Everyone
by A verified traveler

Paradisus

Posted Dec 14, 2014
Pros: Staff and service were great.
Cons: Night time entertainment with more room for sitting.
Overall we had a great experience. We travel at least once a year to resorts so we do have some experience with different resorts. The only negative thing I can say about is is the room I had although it was clean..it was an adjoining room and was small. We could hear everything going on in the room beside us through the adjoining room door. It did keep us up at night. So I would recommend that unless you want a room like that make sure you ask to verify you are not getting it. The area for nighttime entertainment is very small so if you are ones that like to have nighttime entertainment (shows) this hotel may not be the one for you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

The Perfect holiday destination.

Posted Dec 12, 2014
Location: great location
Honestly one of the most nicest hotel that I have ever stayed in my life. I stayed in Royal Services, it was way too good. Nice beach, nice restaurants, nice pools, good food, good staff, great bars they offer you good drinks and I found the staff very friendly. They gave me a personal butler and you can order actual liquor bottles in your room too, which I never seen anywhere else. I have nothing bad to say about this hotel. Highly recommended. But just be careful about your belongings and make sure you put all your important stuff in safe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Lovely hotel close to the beach,staff very helpful

Posted Dec 12, 2014
Pros: Everything except the entertainment
Cons: Entertainment was very repetitive same thing most nights needs to to be a bit more varied
Location: Location lovely beach close or pools easy to get bus or taxi to town
Wonderful relaxing holiday .perfect location, staff very frIendly staff.food lovely great choices.
4 out of 5
by A verified travelerfrom Minneapolis

Staff Could Use Some Training,Tips Don't Work Here

Posted Dec 11, 2014
Pros: SKIP Club Meliá don't be scammed by there fake gifts and vouchers and waste 3 hours of your time. Beach is great, Restaurant food is great, Rms Clean
Cons: Please train your staff to work on customer service and taking care of customers in the food and dinning areas. They are very unorganized.
Location: Cancun has anything you want to do with in reach, or they have transportation to get you there. Don't buy anything at airport you will be scammed.
We have stayed at both the Playa Del Carmen and Cancun resorts and let me tell you they are not the same. The Playa Del Carmen is a perfect 5 start resort while this one just seems to lack. The staff have forgotten what tips are or just don't care. They stand around talking huddled in groups of 3 or more not caring to pay attention to their customers. There is a lot of confusion like the staff don't know what there job is supposed to be, also seems like there is not enough people to serve everyone in the food areas especially Naos and Market Grill. You seem to want to find someone or call someone over but there is no one around. The Playa Del Carmen location we never had this issue and the staff there seemed very trained and almost like they worked so well with a team that even when one person dropped the ball someone was there to catch it. Also this resort is mixed with family's so if you don't have kids and don't want to see them on your vacation this is not your resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles,Ca

Excellent place to relax.

Posted Dec 9, 2014
Pros: Most of all the courtesy and helpfulness of the staff.The architecture,the greeneries,how everything was easily accessible.Kids friendly.
Cons: Keep food warmer at all times in Buffet.Better A/C in rooms.
Location: Did not leave hotel at all during my stay.Location was good.
Enjoyed my stay at this hotel: beach,pool,restaurants,concierge lounge,room view(ocean front).Did not have to leave hotel for entertainment.
Comment from Hotel Management
Dec 9, 2014 by Andrea, Hotel Management
Dear Guest We truly appreciate you taking the time to share your experience. We hope to host you again and continue to amaze you with our unmatched Guest Service Standards. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Kind Regards
Comment from Hotel Management
Dec 9, 2014 by Andrea, Hotel Management
Dear Guest, We are very happy to appreciate all your feedback and will share with our team. We certainly look forward to welcoming you back and ensuring your expectations are exceeded once more. Sincerely thanks,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, Ca

Posted Dec 8, 2014
Pros: Almost everything at this hotel was good.
Cons: Food was just ok. Flavor did not seem authentic.
Location: The location was good. The local public transit got me everywhere I wanted to go.
My experience at this hotel was a good one. The staff was awesome. The bed was comfortable. The food was ok.
Comment from Hotel Management
Dec 9, 2014 by Andrea, Hotel Management
Dear Guest , Thank you for taking the time to post your review of our hotel on Expedia. We were pleased to read that you enjoyed the hotel and all of its amenities. We look forward to welcoming you home Paradisus Cancún Resort! Regards
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Hotel is steps away from beach.

Posted Dec 5, 2014
Pros: Cleanness & service
Cons: I wish there was a indoor pool in case of bad weather.
Location: Dolphin discovery
Loved food, drinks & service. Loved daily shows at 8.30pm near the lounge & spa
Comment from Hotel Management
Dec 9, 2014 by Andrea, Hotel Management
Dear Guest, Thank you for kind comments and we are pleased to hear you enjoyed your stay with us. We hope to see you return real soon!! Regards