Ratings based on 1,771 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Perfect

Posted Sep 28, 2014
It was our babymoon. Hubby and I are the relaxing type. We like vacations where we explore and sight see all day. But since I'm 5 months pregnant the choice of hotel was important. Glad we chose Paradisus. Food and service were spectacular. Beache was nice. Didn't need to fight for anything but I think we went at a time when kids are back in school. We had 8 nights and trier different restaurant every night. Repeated 1 night at Fuego, our favorite. Buffet lunch was always good. We did Chichen Itxza 1 day but the rest were at the beach. Wish we did more bit this was just beach and eat trip :)
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Very large resort with beautiful interior

Posted Sep 27, 2014
We had a fabulous time and were very well taken care of the whole time during our stay. Upgrading to royal service is a must! You won't be disappointed! Perfect time to visit as we got to release baby sea turtles which was a highlight of our stay. We will be back :)
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Staffs are amazing the best service ever!

Posted Sep 27, 2014
Great location,great staffs and great food.you can't go wrong!
4 out of 5
by A verified traveler

Posted Sep 26, 2014
Hotel smelled horrible! Everything else was awesome:)
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Very good, but the food could be better.

Posted Sep 23, 2014
Location: We went to Xcaret and we recommend. There are a lot of things to see and it is impossible to do it in one day. You will be tired at the end of the day
We are a couple (40 and 50 years old) and a daughter of 6 years old. We were there at low season (sep/2014), so no crowded. We loved the hotel and all staff are very friendly. The only thing we were disappointed were the food. As we had previous experience with other hotels, we are sure they can do much better with the food. Buffet in under the average in terms of options, but everything available is clean and fresh. Other thing is about the AC on the common areas: it is warm all the time and at night it is uncomfortable. Inside the rooms the AC is perfect, but as the atrium is like an open area, the temperature is not comfortable. Tip: if you don't want go to the club at night, stay out of the main tower. The music is loud until 2pm !!
4 out of 5
Recommended
for Everyone
by A verified traveler from mi

Posted Sep 21, 2014
Very good. But not enough entrainment at night. Just a bit boring after dinner. !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel but...

Posted Sep 21, 2014
Good food/drinks/facilities but big hotel & no WoW
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Sep 20, 2014
I loved everything of it! Oceanview was amazing. Room was great and comfortable. Forever all inclusive!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Super Amazing!!!!!!!!!!!!!!!!!!

Posted Sep 20, 2014
Location: Xcaret, Chi-chen Itza, Valladolid, Mercado 28
Overall, my trip was amazing! Hotel is fabulous, staff is friendly and on top of everything, food is delicious, and just the hotel itself is a palace. The only issue I had was that in hallways there were some water leaks and I fell on one occasion hurting my knee really badly; therefore, I believe staff should be a little more alert when it comes to that. Other than that my whole experience was more than AMAZING!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Exceptional hotel, location, staff, amenities...

Posted Sep 19, 2014
Pros: The staff and atmosphere.
Cons: Room temperature could have been a little cooler but overall, the room was excellent.
Location: Great location and close to everything. The beach was just steps away.
From arrival to departure our stay was above exceptional. The staff were helpful and accommodating. The hotel itself felt like we were staying in a spa. The aromatherapy and cleanliness of the entire hotel made our experience feel like we were pampered the entire time.