Ratings based on 1,758 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted Sep 15, 2014
Very nice staff! Food are amazing!! Recommend Market Grill for dinner!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2014
We are very happy with everything, we had a relaxing time and Truely enjoyed our vacation. Just one complain, the spa services was not exceptional ... For the fees I paid I did not get the service.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Petersburg, FL

Everything you need in right inside the hotel!

Posted Sep 10, 2014
Pros: The staff was awesome, very helpful and dedicated. The facility was clean and the restaurants were nice.
Cons: The shower could be improved and the process for dinner reservations. It was hard sometimes trying to schedule time for places if we were out.
Location: You can catch the bus pretty much everywhere. Transportation is easy and there is a mall about 20 minutes walking from there.
We really enjoyed our stay at the Paradisus Resort and Miroslava took great care of us. She is super nice and very helpful. We def recommend this hotel and if ever back in Cancun, will plan another visit there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Definitely excited in coming back. Wonderful place

Posted Sep 10, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas,TX

Birthday Week Celebration Vacation

Posted Sep 9, 2014
I searched all over for the right deal and the right hotel...and I hit a winner with the Paradisus Cancun. Everything was beyond what we expected. They assigned you a personal concierge which helped with your overall stay, dinner reservations, and helped give great advice on where the best most safe places to go off-site. Biannca was amazing and we were so pleased. Also, we had the best waiter at the pool and beach...Enrique...when he noticed how much we were enjoying the cervezas...he would bring us a bucket of 4 on ice instead of the little draft cups. The over all food was really great we enjoyed the Blue Agave and the Market Grill the best. I highly recommend this resort!!
2 out of 5
by A verified traveler from Washington, DC

Beautiful but never stay at Paradisus/Melia again

Posted Sep 6, 2014
Paradisus is located on a stunning beach in Cancun. That was the selling point of this hotel. I will say that I did have a good time but it is because I am someone that generally likes to focus on the positive. I spent 6 days, 5 nights at the resort. On day one, I was coerced to sign up for the "non-time share" time share presentation/breakfast for the next day. Please note that the breakfast is at NAOS buffet, it's the same place you eat breakfast everyday. The person I met with was Fransciso, he was nice and gave us a lot of information but I could tell he didn't like that we were asking good questions. He gave us a tour of the club member suites at the paradisus. They weren't that nice to be honest. We got back to to the club melia office to sit down and talk numbers and then the sales tactics started (My sister works in sales). Fransciso deliberately gave us too many numbers, made it confusing and expensive. Then in came the closer Konni who made us some excuse for Francisco having to leave. Konni spoke very fast and was extremely rude to us when we said we were not interested. No handshake, he basically told us to leave. On day 3 my money was STOLEN from the in room safe and management told us that the hotel was not responsible. They "investigated" it but I have yet to hear anything. No nighttime entertainment. The red lounge smells terrible. Best restaurants: Bano, Mole Stay away from Fuego (poor service, terrible food). Overall, drinks are great, food was ok
2 out of 5
by A verified traveler from sf

Not that great

Posted Sep 6, 2014
Food is horrible. Staff was nice but management not interested in really accommodating guests. Would not recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Best hotel ever

Posted Aug 31, 2014
Best hotel experience ever. If you go pay a little more for royal service option. Well worth it. They make your reservations for you, reserve Bali beds, get you anything you need. I never heard "no" said once. Just helps you get to relax even more. Not just royal service but the entire staff was so hard working and friendly. Hotel so clean and pretty, lots to do. Awesome pools and great food options. I would definitely go back.
1 out of 5
by A verified traveler from Lakewood, Ca

NOT RELAXING TRY SOMEWHERE ELSE

Posted Aug 27, 2014
Be aware. Your "all inclusive" means your on the back burner for everything. Hotel staff did a horrible job explaining how this confusing resort works because they were to Eager to sale us their time share. Actually they were very pushy about scheduling a apointment to listen to the ceremony. They made us feel like we had to do it. Very unnerving after a long travel when you just want to relax. Now as for the food. Being that I am on vacation I do not what to think about getting up early to make appointments just so I can have a nice meal. The hotel failed to explains that if you want to din at on of the service restaurants you would need to get up by 7 am to call in reservations for the NEXT night for dinner. And even then they didn't have anything available. We were promted to take a way earlier reservation. We wanted an 8 o'clock reservation but had to take a 6 o'clock time. We arrived at six. Dinner took about 2 hours. Meaning we were in the restaurant at 8 (when we wanted our reservation) and the restaurant was empty. ?????? Why could we not reserve at this time?? Our house keeping was horrible. We never recieved coffee each morning. I had to call for it and wait. They picked up our old wash cloths and wouldn't bring us new ones. We were constantly out of toilet paper. And our tub did not work at all. ( no romantic time for us in the bath) just a shower that sprayed outside if the tub no matter what you did. The floor would be soaked after each shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laredo,Tx

Excellent hotel for price

Posted Aug 19, 2014
It was a really good experience in this hotel, staff , location, food, pools, beach , everything was perfect.