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out of 527 reviews
“Satisfied with Park Royal”
The hotel was everything I expected. It was nice and very clean like the other reviews had said. The buffet food was good too. I didn't care much for the Italian restaurant. The pools were small but nice and wonderful beach. The personnel was awesome, so attentive and nice. They work very hard and are very pleasant. No problems there at all. We booked tours through the hotel's agency and it worked out pretty good. I would recommend it to people who are on a budget.
“Can't wait to go back!”
Park Royal Piramides was a great choice for our Cancun vacations. This all-inclusive hotel offers great food, great service and very friendly hosts. The location is great, the beach and the pools were awesome.
“Fantastic for the Price”
Carlos and his crew at the lobby bar are outstanding! Food was alright, the Asian night for dinner was our favorite. Pools are great, even better is having the beach/water right off the steps. The weather was very cooperative and the water was a decent temp. Couldn't have asked for anything better for the price. We will most definitely be coming back.
The hotel was so clean! They were constantly cleaning and had supervisors checking to be sure things were cleaned properly. The food was super and we found more than enough to eat at every meal and never made it to the snack station. Vegetables, cold cuts, cheeses, breads and fruit were staples, too. The service was outstanding. I regret not taking more $1's for tips because they worked so hard and long hours, too. Since businesses take US and return change with pesos, we started giving the pesos for tips and they were so gracious. The staff was especially accomodating and sincerely wanted us to be pleased but never expected tips. The location was good with the mall across the street and a short walk to some Margaritaville, Bubba Gump's...We took the bus to Walmart (about 65 cents anytime you get on) and used the internet there for about 80 cents for 20 minutes. The hallways do carry noise and some folks just are not considerate after they've had a drink or two but it was never enough noise to keep me awake. Beach was beautiful and not crowded at all but rough water during our stay. Have stayed at high end hotels here in US and thought Park Royal had superior service and cleanliness.
“Once again, our vacations was great!”
We stayed at Park Royal for the 2nd time and we love it. We love the staff, the rooms, the location, everything. We travelled with our 3 yr. old son and he also had a great time. The hotel is family oriented and there is many activities for the kids during the day. In the evenings there is always a clown entertaining the children and making animal balloons for them. I absolutely love the hotel and plan to go back there when we go to cancun. I reccomend this hotel to anwyone travelling with children, its excellent!
“Awesome - very happy with our decision to stay here”
I was honestly a little skeptical with all the descriptions for the price - but all my worries went away in the first few hours. Great location (on the beach, across from mall, on bus route), diligent friendly staff that is always on top of things, breathtaking beaches, and the food was great, great drinks unlimited. Check in took about an hour on a busy sat morning :-(....but after that we had an awesome time. Room has cable TV but no coffee maker.
“Can't wait to go back”
Me and My Husband and another couple stayed there for 4 days and love it, The Hotel is very Clean and the Service was Great. The food was just OK, could use more of a variety but overall we had a great trip and would go again. If You like shopping go to the Isla Mall they have everything, You can even swim with the dolphins there, great shopping, high prices and low prices, did not enjoy the flea market they call the party place, not a place for kids and they try hard selling their kinda like a car salesman, but the trip to Cancun was wonderful, also go on the snorkling trip it was great. Can't wait to go back and take my kids
“A wonderful vacation!”
Overall this hotel is great! The staff was so sincerely happy and always had smiles on their faces! It was so refreshing! Food was really good, especially the Italian restaurant. Definitely make reservations at 2:00 when they open because we were very impressed with the food and service there. I could go on and on, but basically this place is an amazing time if you want to get away! I definitely recommend!
“I loved the whole experience”
The service was the best, the people were the nicest. Everything was wonderful. No bad experiences.
“Great little resort - wonderful vacation.”
We really enjoyed our stay at Park Royal. It was very clean (no nasty carpet to walk around on!) and all of the staff members were friendly and helpful. The food was ok - about what you would expect from hotel food. The Italian restaurant was extremely good. The location was great with two malls across the street - even a place to swim with the dolphins.