Ratings based on 675 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from new york, ny
Lack of entertainmentPosted Sep 6, 2014
At the pool they only play music until 4pm! They have no nightly entertainment. They have 2 restaurants one is buffet style and the other is Italian. You think ok great I'll make reservations to try the 2nd restaurant but guess what if you go with kids under 12 they are not welcomed! The first night you get to the hotel they will leave a note or call you to tell you they forgot to give you a gift. Don't fall for it there's no gift they just trying to push timeshares down your throat. The juices are nasty so don't drink them!!!! Yuck
for Everyoneby A verified traveler from Louisville, KY
Perfect! Good food. Clean. Everyone friendly.Posted Aug 24, 2014
3rd time at this hotel. It gets better all the time. Food, facilities and location is hard to beat.
for Everyoneby A verified traveler from Louisiana
Beach was beautifulPosted Aug 6, 2014
Great hotel for price, rooms clean, food great, beach beautiful!
by A verified traveler from Los Angeles, CA
Pay a little more & stay somewhere else!Posted Jul 26, 2014
Pros: Only the food at the dress code restaurant & a few of the bartenders. The drinks at the restaurant were better than the pool bar.
Cons: Everything! Upgrade the rooms, friendlier staff, & advertise that this resort is Limited All Inclusive. Also many locals , hardly any tourists.
Location: There was a mall nearby, which has much better dining & drinking options. No watered down drinks.
Didn't feel welcomed, no greeting from staff. Room was not ready at seven pm even though they're guaranteed at four pm. We had three rooms reserved & called ahead to please get us as close together as possible. They gave us rooms in separate towers & floors. We had to pay for the use of the safe, local calls & Wi-Fi (even though it's "all-inclusive") The rooms didn't have a refrigerator, iron & ironing board. Had shampoo but no conditioner. Discarded stained towels. No clock & the t.v. was big & outdated. Toilet ran constantly throughout our one week stay. If you're taller than 6'5 the rooms with two doublebeds will not be comfortable. My son's are tall & their legs were hanging off the bed. The rooms are spacious enough for at least queen sized beds. The room was kept clean, the maid did a good job overall. The drinks were watered down & unhygienic shot glasses were used. Be careful! Rinsing it with only water is not good enough. In order to get good service you have to constantly be tipping the staff. They expect this. There is also no room service after midnight. We were a group of six adults. Since my sons & their two friends fell ill, they did not use the limited all-inclusive during our stay there. There is no onsite doctor to treats guests. I travel often to the beaches & won't be staying at this or any of it's properties ever.
for Everyoneby A verified traveler from Yuma, AZ
Family friendly place!Posted Jul 24, 2014
Pros: The efforts of the hotel staff and the location!
Cons: The elevators did seem to have issues a lot.
This was a great experience for the family! Great beach access and the entire staff work hard to ensure that you enjoy your stay. The staff that works in the dining facility are some of the most thoughtful and friendliest that I have ever experienced. The location is within a short walking distance to the Mall and they have great activities for the whole family!
Recommendedby A verified traveler
RelaxPosted Jul 18, 2014 on Hotels.com
Beds were hard, no windows to open, all inclusive was not really very inclusive, but the staff were pleasant and the rooms were clean.
for Everyoneby A verified traveler
Lovely place to stay on the beachPosted Jul 15, 2014
Staff were always great and helpful, rooms clean, good facilities. Only a few issues with the wifi which was not great but iverall had an enjoyable stay.
for Everyoneby A verified traveler from new york
GreatPosted Jul 15, 2014
Welcoming, great staff and clean. Great for family and friends. Close to shopping and easy access to all night life.
by A verified traveler
Stay AWAY FROM PARK ROYALPosted Jul 5, 2014
The worst experience I have EVERE had! The staff is rude, the Asst. Manager is unhelpful and is extremely rude, the activities that are advertised are NEVER hosted, the food that is served is not the best! For the money YOU WILL SPEND, don't spend it on this!
for Everyoneby A verified traveler
Mexican VacationPosted Jul 3, 2014
Pros: Friendly staff, clean.
Cons: Don't push for informational tours unless quest requests it.
Location: Booze Cruise was great!!!
Overall the experience was good. I was not happy to hear when I arrived at the resort that I was to sit through an informational tour. they wanted me to buy into a timeshare which is nothing that I am interested in. I booked this trip with the expectation of relaxing, hassle free. I received notices under my room door daily reminding me to come to concierge desk to schedule a tour. The resort was beautiful, the staff was friendly and the rooms were clean. I just didn't appreciate the "sales pitch" portion of it. Also, when were dropped off by our ground transportation shuttle they never gave us a pick up time for our departure. When I called back the day before we left they wanted to pick us up 4 hours before our flight was to leave, I wasn't wasting that much of my last day of vacation sitting in an airport. We ended up getting a taxi which means I paid for transportation twice.