Ratings based on 1,047 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Arlington, texas

Beautiful beach front hotel, laid back environment

Posted Jun 28, 2014
Pros: Location to Playa Norte and Island attractions.
Cons: Hard bed, occasional difficultly with hot water in shower, random room A/C temperatures at times.
Location: Across the street from Playa Norte and a block away from favorite local bars and restaurants.
Relaxing, low key resort. Do not expect the luxury or service of Cancun's 4-5 star resorts. Everything is on island time. Dinner typically will last 2 hours at the only semi-fine dining restaurant on the resort, Satay. Dining choices are limited. Breakfast- Buffet. Few choices. We skip breakfast so it didn't bother us. Lunch 1200 is the beach side cafe. 1300 the indoor dining restaurant opens. Dinner- Buffet at the indoor dining restaurant or you must make reservations for Satay. Resort was slow when we were there so we never had an issue with reservations or waiting to eat. 24-hour room service. Very limited menu. The resorts hamburger and fries were surprisingly a very good fall back. Lots of great restaurants nearby to try. Clothes: I wore shorts, t-shirt and flip flops everywhere. Pool and beach: Never fought for a bed or lounger. Drink service at the pool bar was fast and prompt. Enrique and Jaime are the best. Pool water was warm like a bath tub because it was so hot outside. Shade can be found around the pool and at the beach. Soft white sand beach. Roped off beach water area soft with no rocks. Small area of kelp easily avoided. Beach tent massage right next to resort beach. $70 1 hour couples massage. Recommended getting it early in the morning before the heat sets in. Go to the Soggy Peso off resort. Don't drink more than 2 margaritas. Seriously.
Comment from Hotel Management
Jul 6, 2014 by Quality, Hotel Management
Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege and we hope to do it again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Very nice hotel...beach access amazing

Posted Jun 28, 2014
Pros: The personal service..the attention to your needs...the staff were all helpful
Cons: Cant think of anything to be improved on
Location: We were on an island there are a lot of things to do close by..
Our trip was fantastic..it was the best from the start..the welcoming staff was the greatest..thanks Cecillia (not sure if spelled correctly) she was awesome with all her help and for trying to teach me new Spanish terminology. The maid service was the best I have ever had, she always stayed on top of things and made sure if we requested any special comforts that we had them ASAP. The room service was amazing I never thought I would use it but it really came in handy and was very quick and the food was good too. The outside beach restaurant was super also, the staff in every part of the hotel was great actually the bartenders the waiters the security staff..just all of them were fantastic I have no bad words to say about any of my trip thanks to all the wonderful people at Privilege Aluxes. Thanks for making my dream destination a perfect reality.
Comment from Hotel Management
Jul 6, 2014 by Quality, Hotel Management
Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are always at your service to offer a great vacation. It is great to read that you had a fantastic trip from the start and received a great service in the best location. We hope to see you soon, where we hope will be your home in Isla Mujeres from today.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place to stay

Posted Jun 27, 2014
Pros: Near many places to eat, drink, shop and tan at the beach.
Cons: lighting in the rooms
Location: shop, restaurant's, bars, beaches, tours and lots of friendly people
take chances enjoy the island. Its safe and beautiful. Great places to eat and have a nice cocktail.
Comment from Hotel Management
Jul 6, 2014 by Quality, Hotel Management
Thank you for choosing Privilege Aluxes for your visit to this beautiful island. We are delighted to have offered a good experience at this beautiful destination as your satisfaction is our main objective. Looking forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Nice for the cost

Posted Jun 27, 2014
Comment from Hotel Management
Jul 2, 2014 by Quality, Hotel Management
We would like to thank you for choosing Privilege Aluxes as your holiday destination and moreover we thank you for reviewing it. We would love to welcome you again to this slice of paradise.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Nice hotel with some issues

Posted Jun 25, 2014
Overall I'd give this hotel 3.5 stars. Pros: - upgrades rooms are really nice and large, I didnt see the other ones (I think it was about an extra $30/night maybe less - beach and rooms are very clean - hotel staff mostly kind and courteous - with upgraded rooms comes unlimited room service. We had all inclusive which was nice - food was good overall, especially if you like seafood Cons: - a ferry is required to get to hotel from cancun and only runs until about midnight. $24 round trip per person - sevice is sloooow, especially at non buffet restaurants. We waited 20 minutes for ice cream before and 15 for water when we were basically the only ones there - front desk staff speaks broken English and is understaffed. One person working excursions at a time - hotel lacks activities: cannot rent a volleyball or frisbee or even buy one, no jet skis, bar stops serving at 10:45pm except room service, no clubs on island - only 3 restaurants total and one that takes reservations which is a little lacking from my experience So overall it was a good, safe experience but lacking excitement even for a married couple
Comment from Hotel Management
Jul 6, 2014 by Quality, Hotel Management
Thank you for your feedback. Our primary objective is to deliver the highest quality of service to our clients, we really appreciate your comments and suggestions to improve our service. We strive to provide value based vacations and we would love to have the opportunity to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Next to the best beach

Posted Jun 25, 2014
The staff is extremely helpful! Everyone is most accomidating! The pool area is very clean. The beach area is kept tidy all day. The food and drinks are worth the price. Overall awesome experience. Our bedroom was at the sunrise so it did get a little warm in the morning. The beds could be a little softer but it isn't a deal breaker.. I will say that it is right off the best beach on the island! Would defiantly go back!
Comment from Hotel Management
Jul 1, 2014 by Quality, Hotel Management
Thank you very much for your time and kind words. We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.
5 out of 5
Recommended
for Everyone
by tina from Chicago

Beautiful hotel on a beautiful island

Posted Jun 24, 2014
It was our first trip to Mexico and Isla Mujeres! We had an amazing time! Our hotel room was spacious and the staff were friendly! We want to come back and stay here again!
Comment from Hotel Management
Jun 26, 2014 by Quality, Hotel Management
Thank you for your review, we are delighted to read that you had an amazing time. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations. Looking forward to welcoming you soon where we will always try our best to fulfill your needs.
5 out of 5
Recommended
for Everyone
by kevin from toronto

great service. nice beach

Posted Jun 24, 2014
Pros: food, service, beach, cleanliness. family friendly.
Cons: the only negative thing that i could think of was the sheets on the bed felt like they were plastic.
Location: small island. nice road down the center with lots of restaurants and shops. rent a golf cart and explore the island.
i was very happy with the food. every night was different and there was always more then 3 or 4 things that i really enjoyed. the service on the beach was the best that i have ever had, and the staff were very friendly. would recommend the resort highly.
Comment from Hotel Management
Jun 25, 2014 by Quality, Hotel Management
Thank you very much for your review. We aredelighted to read that you were very happy with the food, restaurants options and the service provided. We believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do. We truly appreciate your recommendations and we look forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Great Honeymoon Experience

Posted Jun 23, 2014
Location: Get out and explore the island. We rented scooters and went down to Punta Sur one day. It was only $3 and the views were amazing!
My wife and I travelled to Isla Mujeres from June 8-14, 2014 on our honeymoon. We had an amazing stay at Privilege Aluxes and would highly recommend it to anyone else. Getting to the island was easy and we took a taxi from the ferry to the hotel. Upon arriving we were greeted by a very helpful and very friendly staff. We stayed in the honeymoon suite (Suite Premium) and the room was very clean and comfortable. We enjoyed all three restaurants and were very impressed by the staff when laying by the pool or on the beach. The beach was very well-kept and peaceful. We had no problem finding chairs each day. While there were some kids around, they weren't disruptive at all. Most people there were obviously there to relax rather than party. It was not a loud and crazy party scene at all. If you are looking for a place to getaway we would highly recommend Privileges. We can't wait to go back!
Comment from Hotel Management
Jun 26, 2014 by Quality, Hotel Management
First of all thank you for choosing us to enjoy your honeymoon. We are specially glad that the facilities and service provided by our staff made your stay memorable. It is great to hear that you enjoyed the restaurants, your suite and the gorgeous beach where we are located. Thank you for the recommendation and we hope we will have the opportunity to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, New York

Nice intimate hotel

Posted Jun 21, 2014
The hotel and grounds are well mantained. The pics posted on hotel's web page are perfect examples of the resort. The ferry ride to the island is about 20 minutes. We loved the intimacy of the island/resort. Staff was extremely hospitable. My boyfriend and I booked a couples' massage at the spa. The masseuses, Teresa and Aurora were amazing. Teresa is a master in finding hidden knots and Aurora masters in applying the right amount of pressure. We opted for the all-inclusive, which the food was okay but then again, when is the food ever top notch with any all-inclusive rate. Bottomline, this is a great deal for those on a budget. The island is exetremely safe. We rented golf carts and toured the island from day to night. We plan to visit again.
Comment from Hotel Management
Jun 25, 2014 by Quality, Hotel Management
Thanks for sharing your experience and allow us contact you. We apperciate your comments regarding the facilities and particularly your words regarding the staff, the efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.