Ratings based on 1,243 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, mi

Stayed her over 10 times

Posted Nov 21, 2014
I have been coming to p/a since they opend in 08 and I love everything about it except the food. I like eating in town not the resort. But the ammenities and staff are top notch every time.
Comment from Hotel Management
Nov 26, 2014 by Quality, Hotel Management
Thank you so much for your kind words. It is so flattering to read about experiences like yours. Thank you for giving Privilege Aluxes the chance to offer you such another wonderful experience. Looking forward to welcoming you back to your home in Isla soon!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Québec, Canada

Petit coin de paradis

Posted Nov 20, 2014
Pros: Propre, tranquille, près de tout (pas le choix, l'île est toute petite!
Cons: Il est très bien comme ça.
Location: Tout est près étant donné la grosseur de l'ile, mais selon moi, c'est d'abord et avant tout un endroit pour se reposer. Type "night life" s'abstenir.
Si vous cherchez un endroit pour vous reposez, d'excellents restos, une plage de sable blanc et une eau turquoise, ne cherchez plus, le PA est ce que vous recherchez. Le personnel est courtois, les chambres sont luxueuses et propres, enfin bref, j'y retournerais demain matin et cette fois-ci, ce serait pour 2 semaines!!
Comment from Hotel Management
Nov 26, 2014 by Quality, Hotel Management
Thank you for your comments, we really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the future travelers. It is a pleasure to know that you enjoyed your stay, the restaurants and the beautiful beach where we are located. We are delighted to know that next time you would like to stay longer, looking forward to it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious resort with fantastic staff

Posted Nov 15, 2014
Pros: The location and accommodations are great. The staff members are friendly, helpful, professional, and funny. Great place to play and be pampered.
Cons: On a couple of days our mini bar and in room waters were not restocked.
Location: The resort has its own private section of the north beach. The island is small so all attractions are a short walk or rented golf cart ride away.
I don't usually splurge when traveling, so I was impressed with this lavish resort. The suite was spacious and classy. We had our own balcony with view of the ocean. It was the perfect spot to look out and soak in this Mexican paradise. The resorts private section of beach has soft, white sand and a fabulous beach bar with service available all the way out to the lounging areas by the shore. We had an all-inclusive package which included access to the beach bar, buffet area, pool bar, and the resorts fancy Thai restaurant. The different food options created variety and pleased even the pickiest eaters. The island is small and relaxed. It has a sculpture garden, turtle sanctuary, adventure park with a zip-line, many areas of snorkeling and swimming, and is a starting point for many snorkel/scuba or fishing tours. The island has a cute town square and lots of shops,restaurants, and street food. The locals are very friendly and the island is very safe, we went on many beautiful night time walks and were never nervous or concerned. We stayed for a week and the staff was welcoming and accommodating and made us feel very taken care of and comfortable. All of the wait and front desk staff spoke excellent English and really knew their stuff. The resort even offers transport from the airport and help setting up golf cart or moped rentals and off-resort activities. They are eager to help every step of the way. I can't wait to go back.
Comment from Hotel Management
Nov 27, 2014 by Quality, Hotel Management
Thank you for giving Privilege Aluxes the chance to offer you such a wonderful experience and for sharing it. We are delighted to read that you enjoyed the hotels´s facilities with its gorgeous beach, variety in restaurants and helpful staff. We are also glad that you liked this safe and laid back island and we are looking forward to welcoming you back to paradise soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom laval

Hôtel près de la plage et de l'action

Posted Nov 13, 2014
Cons: Le matelas n'était pas du tout confortable. C'est le seul point négatif!
Superbe hôtel! Et surtout super île à visiter!! L'hôtel ce trouve près de la ville donc le ''nigtlife'' où ont y retrouve de bon resto pour faire changement de l'hotel! À l'hotel le resto sur le bord de la mer(cafe del mar) à été notre préféré..menue différent à chaque jour. En plus pour le dîner, tu peux dîner sur ta chaise longue les pieds dans le sable avec le service directe..quoi demander de plus?! Super services dans tout les resto et à la playa! Superbe voyage à refaire
Comment from Hotel Management
Nov 26, 2014 by Quality, Hotel Management
Thank you very much for your preference and your review. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs. We hope to see you soon again in this gorgeous destination.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Irmo,SC

Isla Mujeres trip

Posted Nov 11, 2014
Pros: The staff was great, food was good.
Everything was great. Check in and check out was very easy. We did have a very uncomfortable mattress in our room, but after speaking with the staff, a new mattress was bought to our room (talk about service). The staff was excellent. Especially Jose at the pool bar. He goes above and beyond to make your stay great.
Comment from Hotel Management
Nov 28, 2014 by Quality, Hotel Management
Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We would like to assure you our commitment to continue improving to keep offering more unforgettable moments in your vacation.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle, WA

Nice hotel

Posted Nov 10, 2014
Pros: The location, the beach and pool were great. The facility is just lovely.
Cons: The bed and sheets were hard/scratchy.
Location: The island is not big, so you're never far from anything. The hotel is central to the more touristy stuff, and you can rent golf carts to see more.
The hotel and room looked just like the photos. The beach and pool were equally amazing to relax by, though the pool was chilly. We were worried that we'd feel bound to the food and get bored, but it was very good and there was enough variety that we didn't get bored at all. Really good pastries! The only real complain was that the bed wasn't comfortable - it like a slab of rock. And the sheets were not soft. But everything else was really nice and we would definitely recommend to a friend.
Comment from Hotel Management
Nov 25, 2014 by Quality, Hotel Management
Thank you for choosing us and for your feedback. We are specially glad that the hotel´s facilities, restaurants and beach met your expectations. It is great to hear that you had a relaxed time with us which is always our goal for all our guests We hope we will have the opportunity to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Pros: Clean, clean, clean. Friendly service by all staff.
Cons: Décor of rooms
Absolutely wonderful!! Not disappointed in the least. Resort wonderful as well as the town.
Comment from Hotel Management
Nov 25, 2014 by Quality, Hotel Management
Thank you for your kind words. Get good opinions about your experience with us in this beautiful island is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs. We hope to welcome you back soon to offer another wonderful vacation!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Camden Me

This was our second stay here and we will go back

Posted Nov 8, 2014
Pros: The help is so great. Close to the beach. Close to town. Huge room, very clean.
Cons: The food might get a little tiring if you stay there for a long period of time, but we went out several times to town which broke things up .
Location: Shopping, other restuarants and bars, very safe
We love Pa and wil most likely go back. Everything went well, no complaints. 11 days there went way too fast.
Comment from Hotel Management
Nov 25, 2014 by Quality, Hotel Management
We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence. We will always be at your disposal and we hope to see you soon again in this wonderful destination.
2 out of 5
by A verified travelerfrom Portland Oregon

Over Rated

Posted Nov 7, 2014
Pros: The entainment was good when they had it.
Cons: The food could be improved on for sure!!
Location: Shop, great resturants to eat at. Jax's is right across the street great place to eat!!
I don't even know where start We arrived to our room and it smelled like some kind of animal pee. We called the front desk and they came and looked at the issue and of course they said they couldn't smell anything. They checked the vents and they found a plastic bottle with air fresher in it in front of the vent. So they have had this issue before. They offered to change our room. When we got to the new room it was a new smell. It smelled like fish. The food at all the places was not very good at all. We paid for all inclusive and we ended up eating off the resort pretty much every day. They offered entertainment every night which was wonderful. I would recommend finding out if there was a wedding planned for the weekend though because they cater to them and forget about their other guest. The entertainment was canceled on Friday night because they had the wedding rehearsal and the next day they had the reception so it was canceled Saturday also. They shut down service at the beach an hour early also because of the wedding. So that was a real bummer!!
Comment from Hotel Management
Nov 25, 2014 by Quality, Hotel Management
First of all thank you for your extensive review. We would like to apologize for any inconveniences you experienced during your stay. We take notes of your remarks that are of tremendous assistance to improve our work. You are a valued guest and we hope to better serve you during your next stay.
2 out of 5
by A verified traveler

Posted Nov 6, 2014
Pros: Only the room they upgraded us to other than that nothing else
Cons: Everything starting with the staff
Location: a lot to do very nice Island
Our experience was not what we expected for our 20 years anniversary. In general the hotel it's ok but the majority of the staff are so unpleasant that we didn't even want to ask them for drinks, because of the attitude they will give not only us but we observed it with many of the guests. I will return to Isla Mujeres because we did like the Island, but never to Privilege Aluxes never ever again. I planned this vacation to surprise my wife and I actually cried because I noticed my wife was not happy. My wife got fed up with the hotel and asked me to transfer to another hotel but when we went to complain to the manager. She upgraded us which made our vacation a bit better because of the room and the view and that's were we spend most of our stay in the room ordering room service because we did not want to deal with the hotel workers. This is not the first time we stayed in Cancun this is actually our 4th and never did we had such a bad experience as this one. I will never recommend this hotel to anyone but I do recommend people to visit the Island. We liked the experience specially on the golf carts around the island.
Comment from Hotel Management
Nov 26, 2014 by Quality, Hotel Management
We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations. Please rest assured that this is not a common occurrence as you can see from our previous reviews, Once again please accept our apologies and we would also like to thank you for such valuable feedback that helps us to monitor and improve our standards.
Comment from Hotel Management
Nov 26, 2014 by Quality, Hotel Management
Thank you for your time and your feedback. We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations. Please rest assured that this is not a common occurrence as you can see from other reviews. Once again we would like to thank you for such valuable feedback that helps us to monitor and improve our standards.