Ratings based on 1,380 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, beach access, close to main strip

Posted Mar 23, 2015
Pros: Location and nice staff.
Cons: They charged us for room service once when we had all inclusive. (ordered soup 3-4 times because husband was really sick and couldn't leave the room)
Location: Main strip is right around the corner, golf cart rental across the street, beach access, and ferry is less than a mile (could walk if you had to)
Great location, staff was always really nice (besides lady who was the buffet cashier, she was not too happy....ever...but we rarely needed to talk to her.) Anything we asked for or needed, they did their best to accommodate. The pool and bars are nice. The beach access and small restaurant is also really nice. It is within walking distance to the main road where all the shops and restaurants are.
Comment from Hotel Management
Mar 25, 2015 by Social Media , Hotel Management
Thank you very much for your preference and feedback. The comments as well as the observations and feelings of our guests are of great importance to us, as we count on those in order to achieve the highest level of service possible. About our staff, we are very proud because we know that the guest experience depends on the good personal contact. We would love to welcome you back to this beautiful destination.
4 out of 5
Recommended
for Everyone
by A verified traveler from Woodbridge, VA

Excellent beach access

Posted Mar 22, 2015
I really enjoyed my stay at the Privilege Aluxes. The staff was very friendly and helpful. The pool area seemed well maintained as was our suite. It would have been nice to have dresser to put our clothes in and the bed was hard as a rock. The beach was just across the street with plenty of chairs and the waiters were always around to serve food and drinks.
5 out of 5
Recommended
for Couples
by A verified traveler from Ottawa, Canada

Hotel pleased us in every way

Posted Mar 22, 2015
Pros: Excellent breakfast buffet. Helpful, consistently friendly staff. Very clean and well maintained rooms. Convenient location.
Cons: If you like hot tubs, the one by the pool were always pool temperature, not hot tub temp. Small issue that didn't faze us.
Location: Right near most downtown activities. Lots of good swimming right at hotel. Decent "beginner" snorkeling at nearby Casa Mia hotel (with rocks, coral).
The Privileges Aluxes lived up to the ratings that we found on various websites. The room, pools, and all amenities that we used were in excellent shape. We're mid fifties, in case that helps define our needs, compared to party-seeking twenty year old visitors. Our beach section, owned by the hotel, keeps pan handlers a decent distance from people who just wanted to relax. There were actually not many people trying to sell their wares, as compared to Jamaica or St. Maartens, and most were not aggressive. It took less than a minute to walk from the lobby to the beach. The beach is absolutely beautiful, no undertow to concern parents of young children. Our stay in March 2015 found us swimming in very nice water, with 28 to 30 degree Celcius air temperatures (roughly 82 to 86 Fahrenheit). We opted to NOT buy the all-inclusive, and we are very happy we did this, as it forced us to try several restaurants on Hidalgo street (the main restaurant area). Prices at these restaurants were very reasonable for excellent food. We rented a golf cart and toured most of Isla Mujeres, and that was fun. The cart was supplied by the hotel, and they did not ask to hold my license as most other places do. Same cost as other places, $55 for 24 hours. Importantly, my wife and I felt no security or safety threat at any time. You just have to watch out for taxis and golf carts in the narrow streets of the restaurant district.
Comment from Hotel Management
Mar 25, 2015 by Social Media , Hotel Management
Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations and we really appreciate your words and your time. Hoping to have a new opportunity to welcome you again to this slice of paradise where we will always try our best to fulfill all your needs.
3 out of 5
by A verified traveler

Not as expected

Posted Mar 21, 2015
The quality of food and drinks are poor, great service at the beach. The rooms are comfort.
Comment from Hotel Management
Mar 25, 2015 by Social Media, Hotel Management
First of all, we thank you for your time taken on making these valuable comments which are the best assistance to get the highest standards in all the hotel areas. We will take into consideration your comments in order to improve our work as we want to do everything in our power to satisfy all guest's. We would love to have a new opportunity to welcome you again to offer a better experience with the best service.
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Perfect location on a glorious beach!

Posted Mar 15, 2015
This is our yearly destination! We've been to many resorts and beaches in Mexico and this is the best!
Comment from Hotel Management
Mar 20, 2015 by Social Media , Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us. Thank you again! We look forward to welcoming you back soon!
3 out of 5
Recommended
for Couples
by Kenneth from Sandviken

Not worth the price

Posted Mar 11, 2015 on Hotels
The hotel is situated across the street from a sematory, and our room was located in that side. Not very nice. The other side of the hotel is towards the beach, which is very nice and Clean. The rooms were ok, but not as Clean as you expect for the price. Nice staff, but not customer oriented at all. Didn't inform about the resturants included in the all inclusive package for example.
Comment from Hotel Management
Apr 17, 2015 by Quality, Hotel Management
Thank you very much for your comments and observations that help us to improve our guest satisfaction and quality service. We hope we can look forward to welcoming you back next time to provide you an improved experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Fantastic Holiday Experience

Posted Mar 9, 2015
Pros: Located on one of the nicest beaches in the world. Fantastic location for some great rest and relaxation.
Cons: No suggestions.
Location: Easy access to activities such as shopping, snorkeling, fishing, all with an amazing beach only a minute away.
This was a fantastic hotel, in a great location, that provided easy access to activities that would meet any holiday expectations. Food and service was great. Best vacation ever.
Comment from Hotel Management
Apr 17, 2015 by Social Media , Hotel Management
Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive and we really appreciate your words. It is a pleasure to receive your congratulations and specially learn that this was the best vacation ever! We will always try our best to fulfill your needs.
3 out of 5
Recommended
for Everyone
by A verified traveler from mn

Great room !!!

Posted Mar 9, 2015
Great room if your on the 4th floor !! Stay in the premium suite with whirlpool on the balcony. Food so so !! This last Monday they took the menu for the evening at the beach restaurant from 28 entry's down to 9 . That was the most disappointing part of the stay !!! Why they would do that we couldn't figure out !!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Mar 2, 2015
,Perfect place everything was perfect . Thank you guys
Comment from Hotel Management
Mar 12, 2015 by Social Media , Hotel Management
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.
4 out of 5
Recommended
for Couples
by A verified traveler from Excelsior Springs, MO

PRIVILEGED TO STAY AT PRIVILEGE ALUXES

Posted Feb 26, 2015
Cons: Being able to get pizza at the Café del Mar
Location: best location on the Island - close to many shops and restaurants if you choose to eat off-site and on the best beach on the Island!
We love the small island experience with luxury accommodations! We enjoy every aspect of this hotel - the suite with the separate living room/kitchen - the lanai with hot tub and the views from there-WOW! - the beautiful beach with hard-working waiters for your every whim - never a problem attaining a palapa for shade - being able to walk safely around town to shop and enjoy the Mexican people and their wares - the ease of getting back and forth to Isla Mujeres on the ferry - always something good to eat or drink at any of the restaurants - a great vacation experience!
Comment from Hotel Management
Mar 12, 2015 by Social Media , Hotel Management
It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. We remain at your service and we will be very pleased to welcome you in your next visit.