Ratings based on 956 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by jamie from ohio

Great place for the $ you'll spend

Posted Apr 16, 2014
We had a great time at this beautiful resort! The staff was amazing especially Jesus & Raul. The food & drinks were good, but w/ only 3 options it does tend to get a little boring(there are great places off the resort if this happens)! If you are looking for a relaxing vacation, it doesn't get better then P.A. The only downfalls are the lack of nightlife & food options, by 11pm the resort is quiet! The rooms are very nice & spacious...u won't be disappointed! We've never felt so safe & taken care of on a vacation before. Make sure you rent a golf cart & explore the island, it's beautiful:)
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 14, 2014
Pros: Location, clean place, nice views
Cons: Café del mar overall quality of food and staff
Location: You can do almost everything near by
All was good except café del Mar, food average and people no so pleasant. The rest of the hotel was great, beautiful suite with amazing views. We always had great meals at Satay and the sabor offers good variety
2 out of 5
by A verified traveler

Not a resort, just a hotel

Posted Apr 13, 2014
Pros: There weren't that many people and it was quiet. It was easy to find a chair and umbrella on the beach and the water was beautiful.
Cons: Better description of the amenities, service, food, hot water took a long time to come on, limited bar selection.
Overall our stay was fine. We went there with the intention of relaxing and putting our feet up - eating, drinking, sleeping and beaching. We accomplished those four things and the hotel (NOT RESORT) was perfect for that. However, we wish there were more restaurants and a larger variety of food. We felt like we were ignored when we were waiting for drinks or food because we had the blue wristbands (all-inclusive package) as opposed to the white wristbands, who had to pay for their drinks and other food. Therefore the white wristbands seemed to get better, faster, service since they were paying for each drink and meal. Also, despite the description on Expedia, this resort offers almost NONE of the amenities mentioned in the description. Shuttle is NOT included, there is no snorkeling, scuba diving, watersports, etc. They do NOT have a golf course and therefore do NOT provide equipment or green fees. There are no tennis courts, and therefore no tennis lessons as advertised on Expedia. Also, we had a VERY bad welcome to the resort from the concierge. During check-in my husband was asked by the concierge if he wanted to upgrade our room. We had already paid for an upgrade through Expedia. My husband said no but the concierge kept pressing saying we just needed to "take care of him" and he'd upgrade us. We said no again, so the concierge walked us to our room, let us in and said he upgraded us anyway and stood there waiting for a tip for a room we already paid for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Second time at Privelege Aluxes

Posted Apr 10, 2014
Pros: Staff was absolutely wonderful---They go out of their way to make your stay comfortable
Cons: Hot water was sketchy at times----Was so warm out that was not major inconvenience
We stayed with two other couples for ten days---Excluding the electricity going out on the whole island our last evening for a few hours the stay was wonderful. The staff, sun, and just the general ambiance was awesome.
Comment from
Jan 11, 2014
Thanks for sharing your experience and allow us contact you. The efforts of our team worthwhile when it results in your satisfaction. We are glad to read that your stay was wonderful. We are sorry for the inconveniences caused by the weather with the electricity on the whole island. We would be happy to welcome you again to provide you with more unforgettable moments in this awesome place!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place, lots of amenities, friendly staff

Posted Apr 10, 2014
Pros: Everything!! The beach, the pools, the swim up bar, the gym, rooms were clean & comfortable.
Cons: breakfast buffet
Location: lots of local shopping, great snorkeling!
This is a beautiful resort with lots to do. Clean, friendly staff, food was good, but not great. Could use some updating on there breakfast buffet.
Comment from
Jan 11, 2014
We wish to express our sincere appreciation for your contribution with your comments. Your feedback and the support we get from you help us scale new heights in improving the quality of our service. We look forward to welcoming you back to this beautiful resort soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful view and excellent staff

Posted Apr 10, 2014
Great stay... Will be going back! The staff was just amazing. This place was phenomenal and the island was beautiful.
Comment from
Jan 10, 2014
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit to this beautiful island.
5 out of 5
Recommended
for Everyone
by Brian from Mn

Relaxing

Posted Apr 9, 2014
The place is awesome. A retreat from life. We got tired of Cancun where you can't go out to eat without getting a whistle blowing at you and being forced to take a shot. Beaches are quite, no peddlers. Great service and excellent food.
Comment from
Jan 10, 2014
We wish to express our sincere appreciation for your contribution with your comments. It is great that you have received a great service and enjoyed our restaurants food. Your feedback and support help us scale new heights in improving the quality of our service. We look forward to welcoming you to this retreat from life!
4 out of 5
Recommended
for Everyone
by A verified traveler

Isla Mujeres Privilege Aluxes

Posted Apr 3, 2014
Pros: Rooms were clean, food was much better than expected. Poolside service was phenomenal. Wait staff tended to you every need.
Cons: Water in bathrooms was an issue, particularly hot water for showering. There was very little during our weeklong stay. That was bothersome.
Location: Plenty to do if you are motivated to do so. If you felt like kicking back, strolling along beach, hanging by the pool or shopping, all were options.
Overall, a relaxing and inviting resort. Very pleased with our stay there. The staff could not have been more welcoming and helpful in making our stay fantastic.
Comment from
Jan 5, 2014
We are very pleased to know that you had a pleasant stay with us and your comments will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We will always try to cater for all your needs and we look forward to providing you another fantastic stay.
4 out of 5
Recommended
for Everyone
by mike from cincinnati, oh

Very nice hotel. Beautiful pool & beach

Posted Apr 1, 2014
Pros: Especially enjoyed dining on the beach.
Cons: Really need to improve nightlife ....music on the beach stopped at 9:30...all bars closed at 10.
Location: Location was great. Could walk to plenty of shops & restaurants.
Lounged on the beach or by the pool for a week. Food was good. Service was good.
Comment from
Jan 3, 2014
Thank you for taking the time to provide your feedback regarding your stay. It is a pleasure to read that you enjoyed a relaxed vacation at Privilege with good food and service. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel with great beach!

Posted Mar 30, 2014
Pros: Location, food, cleanliness and pools!
Cons: Better steaks at restaurants, more serving staff.
Location: Walking distance from Ferry dock and shopping area, right on the northern beach.
Beautiful hotel with great views, great pools, nice beach and really good seafood. The room was clean, staff was friendly and helpful. My only criticisms are the low number of staff workers and some food was mediocre. The low number of staff made for long waits for drinks and food in restaurants and by the pools. We could go get drinks ourselves, but if we waited for the servers, it took a while. The seafood was very good, but steaks and hamburgers were only mediocre. We LOVED the seafood restaurant right on the beach. Very good food there! The hotel is very close to the downtown shops and walking distance to and from the ferry dock. Overall, we had a great trip there and look forward to going there again!
Comment from
Jan 2, 2014
Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we really appreciate your comments and remarks as we count on them to improve the service that we offer. We are glad to read your compliments regarding the great views, great pools, nice beach and really good seafood. Looking forward to providing you with another great trip soon!