Ratings based on 1,096 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Very nice hotel, excellent amenities!

Posted Oct 19, 2014
Pros: The food was great. The location was prime access to everything.
Cons: Our room had a mildew smell, the hotel apparently knew because the kept incense in the room. We didn't spend that much time in the room so we dealt w
Location: The hotel is ideally located. Right in the center of downtown, about 5 blocks from the pier that you come into from Cancun.
The Hotel was very nice, good staff, great amenities! We had the all inclusive and it was Excellent. The hotel is located in the center of downtown, walking distance to shops and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from deposit, ny

Nice hotel. Very nice staff.

Posted Oct 18, 2014
Nice room. Great helpful staff. The grounds are very well kept and clean. Plenty to do, with a great beach and pool. Plenty to eat and drink. Or just hang out in the jacuzzi tub on your own private balcony.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Great all inclusive! 24 hour room service! Mini bar included! Fast beach service!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ayden, North Carolina

Absolutely the best Hotel.

Posted Oct 14, 2014
Pros: Everything - LOL :)
Cons: The only thing is, if you could incorporate the room key and towel rental with the wristband so you would not have to keep up with a key and card. :)
Location: Rent a golf cart and go riding it is well worth the money and you see so much.
This was our second time at the resort - very very nice, the best people, food and beaches. You will not be disappointed. We will be back very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from z

It basically has it's own beach

Posted Oct 12, 2014
I honestly think it's the nicest hotel on the Island. Very Nice and Safe. Nice Staff, and Jose the Bartender gets extra points! I would recommend this place for first time Isla Mujeres visitors.
5 out of 5
Recommended
for Everyone
by A verified traveler from gilbert, az

Nicest staff

Posted Oct 9, 2014
Ok. The hotel was beautiful, the people were great. Service was fantastic. Beach club restaurant was so nice we practically lived there. Draw backs: bed was uncomfortable, room shades not quite darkening, and light on balcony went on automatically at night which made jumping in the jetted tub a little awkward lol. But overall Love this place and can't wait to go back!
Comment from Hotel Management
Oct 19, 2014 by Quality, Hotel Management
We are very pleased to know that you had a nice stay with us and your recommendations and kind words will improve our staff motivation. We would like to express our sincere thanks as your comments are the best assistance to get better day by day. Looking forward to your next visit where we will try to cater for all your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Love my stay at Isla Mujeres!

Posted Oct 8, 2014
Pros: The pool bar was great. It was nice to swim up, grab a drink and hang out. Grilling poolside was fantastic!
Cons: Overall, the experience was fantastic, a suggestion might be that Sabor offer more pork alternatives. Too many dishes had pork and we don't eat pork.
Location: Great location! Hidalgo street was walking distance to many restaurants, stores, and bars. Within steps from Playa Norte!
Every staff member made our stay enjoyable. Adrian and Jesus at the front desk was very helpful in getting us settled in and acquainted with the hotel room, restaurants, and everything it had to offer. Adrian at the front desk helped us book a fishing/snorkeling trip and it was awesome! I caught 3 barracudas! My wife snorkeled for the first time in her life in spite of being very hesitant of getting in the water (does not know how to swim). The captain Weifar (hope I got his name right) and Jorge (expert fisherman) were extremely helpful with the fishing and snorkeling. We absolutely loved the experience and definitely want to do it again!
Comment from Hotel Management
Oct 19, 2014 by Quality, Hotel Management
We would like to thank you for taking the time to let us know your feedback. Allow us furthermore to thank you in particular about your kind comments. We take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such. Looking forward to giving you another great experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful room and location with wonderful service

Posted Oct 8, 2014
Pros: Everything: the room, the food, the staff, the location all great
Cons: Not really, they did a great job
Location: Isla Mujeres is a beautiful island getaway which is approximately a 15-20 min ferry ride from Cancun. The island has beautiful beaches to relax
My girlfriend and I spent three nights and four days on Isla Mujer and Cancun and it was so hard to leave this beautiful hotel. When we entered the room we could not believe how nice everything was! The room had beautiful tile floors a large living room, balcony with ocean view, an amazing bathroom with a jacuzzi tub and a spacious and comfortable bedroom. Everything was neat and seemed much more luxurious than the price we paid. The staff were all very nice and helpful and the pool and private beach provided by the resort were incredible. Also, there were a lot of great things to do and see around the island for very cheap (snorkeling, scooters, underwater museum, etc) I highly recommend to everyone!
Comment from Hotel Management
Oct 11, 2014 by Quality, Hotel Management
Thank you very much for your review. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs. Looking forward to a new opportunity to offer another wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oak Park, IL

Amazing overall!

Posted Oct 7, 2014
Pros: We are fortunate to be able to have an upgrade to suite. Everything we need was there to relax.
Cons: More English tv stations would help but it's not a must have because I don't go there to watch tv.
Location: Drink and food at the hotel beach was something you really don't want to miss!
Thanks to the Hotel experience, our vacation couldn't have been better! Great service, friendly hotel staffs, perfect location just across from beautiful ocean beaches and easy access from the ferry stop.
Comment from Hotel Management
Oct 19, 2014 by Quality, Hotel Management
It is so encouraging to know that you enjoy the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence again!
4 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Wonderful proximity to the white sand beach!

Posted Oct 7, 2014
Pros: The location is amazing, with chaises literally on the beach! I loved the stunning ocean views from my balcony. The staff is helpful and friendly
Cons: As mentioned, the guest policy needs to be a bit more sophisticated and friendly. Also, my room, while beautiful, smelled strongly of mildew.
Location: The island has lots of tourist shopping within walking distance to the hotel, as is the rocky side of the beach. Beautiful sunsets on both sides!
The restaurants are a bit mediocre but passable, although if I had stayed more than three days it would have been a problem. Also, the place is guarded like a fortress! Really not recommended for single travelers, as any friends or fellow travelers from other hotels are not permitted on the hotel grounds (not even if you sign your visitor in as allowed at other resorts).
Comment from Hotel Management
Oct 11, 2014 by Quality, Hotel Management
We would like to thank you for choosing Privilege as your holiday destination and moreover we thank you for reviewing it. We are committed to get better day by day and listening to your comments and observations is the best way to achieve it. We agree our hotel is the best option to enjoy the wonderful beaches that this island offers and we would like to see you again in this beautiful destination.