Ratings based on 931 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby miranda o from kansas City
Waitstaff and food wonderful!Posted Mar 5, 2014
Was not impressed with check in! Roz at front desk not welcoming or friendly. As the vaca went on , was so impressed with our waiters and food! Upgraded to a suite as superior room was too noisy:-(. Balcony and jetted tub were fabulous! Had our 30th anniversary dinner on the beach! AMAZING!!!! Eduardo was a fabulous manager at ocean front restaurant setting it up and Miguel our waiter was the best ! Loved him!!!Outstanding 4 course meal at sunset! Poolside bar made my skinny margarita right every time (thanks Jesus and Enrique!!!!)lovely location!
Jan 8, 2014 by Quality
Thank you for your review. We want to let you know that your comments do not go unnoticed as it is very important that we keep growing to do our best to meet all your needs. We are glad that you had a great waitstaff service as the efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.
for Everyoneby montreal
Great service!Posted Mar 2, 2014
Was excellent location with super service! Was treated like a queen !
Jan 6, 2014 by Quality
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
for Everyoneby jax from A
CemeteryPosted Feb 24, 2014
Room was small but decent; beds/linens were just okay.
Jan 27, 2014 by Quality
Thank you for your time and your review. We want to let you know that your comments do not go unnoticed. It is important that we keep growing to do our best to meet your needs. Looking forward to welcoming you again to offer our best service.
for Everyoneby michael from chicago
PrivegePosted Feb 24, 2014
The hotel was very nice and the staff was even nicer. They were very helpful and accommodating. I am planning to return.
Jan 27, 2014 by Quality
Thank you for posting your comments regarding your stay at Privilege.We really appreciate your compliments regarding the hotel and the staff. We are particularly glad to hear that you will be staying with us again in the future so we are looking forward to it.
by A verified traveler
Horrendous service and food.Posted Feb 24, 2014
Horrendous service and terrible food. It was an all-inclusive that actively tried to do as little as possible. Whether it was taking 30 minutes to deliver a drink order, 2 hours for a food order, they were constantly trying to rip the customers off.
Jan 2, 2014 by Quality
We would like to thank you for reviewing our property. On behalf of our management we would like to apologize for not being able to exceed your expectations. We are considering each and all of your comments to improve our services and offer. Thanks for helping us to improve our work as our commitment is to our guests full satisfaction, relaxation and enjoyment.
for Couplesby Bill from Glenrock,Wyoming
hotel reviewPosted Feb 22, 2014
Pros: Staff and our room. The beach
Cons: More lighting in the living room.
Location: Close to the ferry and shopping. You can rent a cart and tour the island in a day.
This was our second stay at the Priviledge Aluxes . Staff is always courteous. Our suite was #616 and was very nice and on the corner of the building so we had a ocean & street view.The only comment is that being above the restaurant patio was a little noisy with the chairs being slid around on the patio in the morning and late at night. The sugar bowls that the ice cream is served in is great !We will booked again. Tammie & Bill Scheetz Glenrock, Wyo.
Jan 27, 2014 by Quality
It is always a pleasure to receive positive feedback from our loyal guests. Our customers opinion is such a great assistance for us in our continuing effort of improvement. We will try our utmost to make of your next holidays another unforgettable moment and we look forward to welcoming you back soon!
for Everyoneby cleve54 from Duluth, Mn
I love Isla Mujeres, best trip ever!Posted Feb 20, 2014
Pros: The service, the staff is great
Cons: There is a small kitchenette, but nothing in it. There was a stove top but no kitchen utensils. The cabinets are too low, watch your head.
Location: Town was a short walk, lots to see. Great at night, it's hopping but not crazy. Rented a golf cart for one day, wonderful trip around the island.
I have stayed at many places in Isla Mujeres, Privileges Aluxes gets my vote for the best this far. The staff was great, the room clean and comfortable, the best bed I have ever slept in, in any hotel. We choice the all inclusive, which I normally don't do. The food was very good, even the buffet. The minibar was stocked well every day and if you ran out, they ran up right away. My one and only complaint is, they claimed we had an ocean view. No we did not, we could see a sliver of the water. In the future, which I will be back, I would request a room on the 4th floor. We were on the 2nd, so mostly we could see roof tops and palm trees. Location is perfect, right on the beach and walking distance to downtown. All in all, it was a fabulous vacation. My friends and I are already planning for next year.
for Couplesby pam & jim
love this placePosted Feb 16, 2014
from the champagne upon check in, to the breakfast buffet, multiple pools, pool bar, professional staff, to the unbelievable location, this hotel is one of our absolute favorites!
for Everyoneby David from Iowa
4th time here and betterPosted Feb 16, 2014
Pros: Always very friendly staff especially the waiters in all dining areas. Pools were finally warm enough in Feb to get in. Pool bar still slow but better
Cons: BEDS , BEDS , BEDS...Too hard for a good night sleep !!
Location: Beach is excellent. Roped off so no bugging by sellers. Always can get a lounge chair and palupa for shade. Downtown within 1 block , good eating/shop
We thought service was better than before..and it was good before. Excellent breakfast buffet. Savoy is fancy , if you like sushi you should go here. We always spend most our time on beach area. Great service , not crowded , music and a good and fun lunch menu. A lot of providers for a good massage for $40 /hr Was better than hotels..price and massage ! In evening we liked to eat at the beach restaurant. Very good food. Menu changes twice weekly. And there is very good "light" and jazzy music 8-10 pm.BUT it was only 4 of 7 nights we were there. Privalege , this should be every night ! One ongoing problem is getting the room we want. Everytime we go through this... and we have to get stressed out and they will come up with one for you but it seems like a game almost. We booked early and req. a few room and or areas and we got put in total opposite. Luckily we had our Expedia res papers and it showed our request which they claim they never received !!! So , what is the point of requesting anything ???
for Everyoneby Dan from Waupun, WI
very nice hotel with great beach.Posted Feb 15, 2014
Pros: Location to playa norte, and centro or the business district.
Cons: Could have a few more female wait staff around the pool. It just seemed odd that on the island of women there were no women waiting on guests.
Location: Location could not be better. Rent a golf cart and tour the island. Go shopping in Centro. Visit Playa Norte. Go to Soggy Pesos for ribs on Sunday
Great service at the main desk, also good food, and good drinks. Very good service around the pool. We will be coming back someday. We rented golf carts for the day and toured the island. Sunday barbequed ribs at Soggy Pesos is a must but don't drink to many margaritas or you will have trouble walking. All in all a great time.