Ratings based on 1,073 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Beautiful

Posted Sep 26, 2014
Pros: The location on the beach. The restaurants. The staff.
Cons: Allow initial bookings to include the upgraded rooms. The categories of superior, deluxe etc. were confusing. Too many categories of rooms.
Location: The beach was perfect for swimming as well as relaxing. The turtle sanctuary was rustic, but enjoyable. You must rent a gold cart to tour the island.
Isla Mujeras is a beautiful place, no doubt. What we discovered is that the people are "beautiful" as well. The staff at Privilege Aluxes were absolutely wonderful. The room we first checked into overlooked a cemetery, and was smaller than we thought we had booked. For an extra per day fee, we secured a fabulous room that overlooked the ocean. Everyone was so friendly, cheerful, and knowledgeable. The food was excellent. The fish was fresh and tasty. We look forward to returning again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2014
Hotel staff was incredible! My husband and I spent 10 nights here and we would come back and recommend it to anyone looking to travel to a beautiful, tropical destination!
5 out of 5
Recommended
for Everyone
by A verified traveler from gonzalez

Amazing hotel and staff

Posted Sep 22, 2014
The staff immiditely make u feel like family. My stay at there hotel was comfortable clean and the beaches are immaculate, food is delicious. Hotel is super close to the beach and fell Inlove with the beach cabanas. Amazing view always!
Comment from Hotel Management
Sep 26, 2014 by Quality, Hotel Management
Thank you for your wonderful and kind words. It is great to hear that our staff made you feel right at home, which is always our goal for all our guests. We are delighted that the hotel, food, beach and the whole experience met your needs. We hope we will have the opportunity to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great Hotel

Posted Sep 22, 2014
Pros: Food and location
Cons: Cleaniness
Great hotel, Food A++++, cleaniness can improove a little. Beutiful beach
Comment from Hotel Management
Sep 26, 2014 by Quality, Hotel Management
Thank you for choosing us and for your review. We were delighted to learn you found the food to be excellent, our Food and Beverage team are very passionate about keeping the quality and variety "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them. We hope to see you soon again in this slice of paradise!
5 out of 5
Recommended
for Couples
by A verified traveler from Denver,CO

Peaceful vacation with the best service

Posted Sep 22, 2014
Pros: stuff, service, facilities, food
Cons: nothing :)
Location: We rented a golf cart and explored the whole island, there are a few things which you should do if you are on Isla Mujeres: to visit the turtle farm a
if you want to escape from crowded city and enjoy peaceful vacation in a cosy atmosphere, this is certainly the right place. Peaceful vacation with the best service:) I am not a big fan of active vacation, noisy night clubs, overcrowded beaches and unprofessional service. I have found delicious mexican food, polite stuff, the best service,the cleanest room,nice beach and PEACE!!!:)
Comment from Hotel Management
Sep 26, 2014 by Quality, Hotel Management
Thank you for your feedback, it was a pleasure to read your words. We believe in great experiences and that includes the experience our customers have with us, an excellent customer service is at the core of what we do. We would love to welcome you again to offer another peaceful vacation with the best service!
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Perfect location in Isla.

Posted Sep 21, 2014
Good hotel, great location. Food on property hit or miss. Bit of a pain to have to sign for everything but I get why they do it. Liked staff. No communication issues. Use hotel to arrange transfers. Rent golf cart at least once to explore. No swim up rooms is only quibble for us but if you get 3rd floor or higher room you should have great views. Would definitely stay there again.
Comment from Hotel Management
Sep 26, 2014 by Quality, Hotel Management
Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the quality we are offering. We were delighted to see you liked the service provided by our staff and we would agree we are in a fantastic location to enjoy all that Isla Mujeres has to offer. Our best reward is to learn that you would definitely stay at Privilege again, looking forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham al

Best all inclusive hotel will visit again

Posted Sep 20, 2014
Food, Beach, island and Room were amazing. Rooms are close by so if you are a light sleeper like me it can be a problem. But everything else made up for it. The staff are very professional and friendly the price and quality of the all inclusive Cannot be touched. I will return soon.
Comment from Hotel Management
Sep 26, 2014 by Quality, Hotel Management
It is a pleasure for us to know that your stay at Privilege Aluxes was a great experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. We are very happy that you had enjoyed your room, the beautiful beach and the restaurants considering us the best All Inclusive! We remain at your service and we will be very pleased to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Hotel and great room!!

Posted Sep 20, 2014
Pros: The room and the staff.
Cons: At night, water bugs would come out because of the cooler air. They were never in the room though just outside in the walkway at times.
Location: We took the tour bus to Chitzen Itza. Very nice, takes the whole day though. Small local shops in the area which are nice as well!
We stayed in room 532, a duplex with 2 full bathrooms, and 2 balconies, and a roof deck with a pool!! I selected the all inclusive package which was not disappointing. The views from the roof deck were very nice. It overlooked the pool, and beach in the front, and the town in the back. The pool, although small was a welcomed perk which was lit at night as well as heated. We primarily ate at a restaurant called Cafe Del Mar! The food there was excellent and never had a bad dish, or drink. We also chose a night time private beach 4 course meal which was incredible!! Our waiter, Marco was excellent and very attentive. I recommend doing that dinner if you get a chance. Another Asian inspired restaurant called Satay was good as well. The third restaurant, Sabor was buffet style and didn't look appealing. The food might be good but since Cafe Del Mar set such a high bar, we elected to not deviate that much. My only complaint regarding the food was the hotel room service food. It was very ordinary, nothing to talk about. Otherwise from Jamie the informative bellman, to the front desk staff, all were top notch. I highly recommend this hotel, and will be staying there again in the future!!
Comment from Hotel Management
Sep 26, 2014 by Quality, Hotel Management
We wish to express our sincere appreciation for your contribution with your comments. Your compliments to the staff will motivate them to be every day better and better and they will get your congratulations. We are particularly glad to read that you highly recommend Privilege Aluxes and you will be staying here again in the future, looking forward to it!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hondo, TX

Relaxing Resort

Posted Sep 20, 2014
Pros: Great location with a beautiful beach!
Cons: Don't make me sign a ticket for everything! Annoying!!
Location: Great location, not much to do on the island. Rent a golf cart & cruise. Nice!
Overall, this is great quiet more of a mature adult resort. Checkin / out was quick. Service in main buffet was spotty - sometimes good, sometimes really slow & not so good. AC in room was great. We didn't experience that sometimes damp humid feel you will have when staying close to the beach. Maid service was great & room was spotless. Beach service was awesome! These guys did an awesome job. Pool service - slow, ignore you to wait on guest they know. Happened more than once. Best food was at del Mar & service was excellent! Only down side of entire trip, signing a ticket for every drink, snack, dinner, bottle of water, you name it. Very annoying! All inclusive - why should I have to sign. Wrist band should indicate type of service I should receive. That policy needs to change.
Comment from Hotel Management
Sep 23, 2014 by Quality, Hotel Management
We would like to thank you for your review. We appreciate your remarks and suggestions that will be of great assistance to improve our service. At Privilege we offer guests the option to do all inclusive or book a room with breakfast instead, we only ask our All inclusive guests to sign for their consumptions and we apologize if this caused you trouble. It is great to read that overall you had a good experience and we would love to see again in this beautiful destination.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles CA

Amazing hotel, close to the most beautiful beach!

Posted Sep 19, 2014
Just steps away from the most beautiful beach on the island, Playa Norte. The stuff is amazing, close to perfection!! Restaurants, food...10! Had fantastic time! Thank You! Danijel M
Comment from Hotel Management
Sep 23, 2014 by Quality, Hotel Management
Thank you very much for choosing us. We really appreciate your compliments regarding Privilege Aluxes and this beautiful island. We are particularly glad to hear that you had fantastic time and that it is close to perfection!! We would love to welcome you back to this slice of paradise soon.