Ratings based on 954 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by c from Chicago

Nice hotel and beach - awful drinks

Posted Apr 18, 2014
Location: Nice to walk the beach. Right by town and lots of shopping and dining.
Our room was spacious and had a nice view of the pools and ocean. A little far back, but still nice. The hotel and grounds are clean and well maintained. Very nice surroundings and no complaints at all about the breakfast bar; we were glad to have it included. The beach area is nice, as are the chairs and towel service. The only complaint about this hotel is that the drinks they serve (at the beach and at the bars) are terrible. Beer was warm and the mixed drinks are watered down and not good at all. Not really what you expect when you order a margarita or whatever on vacation. Made us wander down the beach more to get drinks, which was nice. But the beach experience at this hotel would be much better if they served awesome drinks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise At The privilege Aluxes On Isla Mujeres!

Posted Apr 17, 2014
Pros: Friendly staff,clean and beautiful views with nice balcony's. Security 24 hours a day walking around the resort.
Cons: The kitchen needs paper towels and cloth towels to tidy up the counters and sink. The coffee pot could use up grading to a much bigger pot with timer.
Location: Near a nice stretch of beach with lots of chairs. Huge pool with swim up bar. Close to town and golf cart rental nearby. Everything is close.
Excellent service all the way around. The staff will do what they have to do to make you happy. Our first room was down low and we paid for a complete ocean view. We were moved to the 4th floor the next day. You will not go hungry at the privilege Aluxes. I have been there 3 times now and will be back in 2015. I love it there. It's beautiful. Money is worth every penny. I can't wait to return to the Island of Isla Mujeres and stay at the privilege. The music could be better at the restaurant on the beach.
Comment from
Jan 21, 2014
We are pleased to greet you and at the same time we would like to convey our gratitude for your preference and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. We are delighted to read that you received an excellent service and we look forward to welcoming you for the 4th time next year!
5 out of 5
Recommended
for Everyone
by jamie from ohio

Great place for the $ you'll spend

Posted Apr 16, 2014
We had a great time at this beautiful resort! The staff was amazing especially Jesus & Raul. The food & drinks were good, but w/ only 3 options it does tend to get a little boring(there are great places off the resort if this happens)! If you are looking for a relaxing vacation, it doesn't get better then P.A. The only downfalls are the lack of nightlife & food options, by 11pm the resort is quiet! The rooms are very nice & spacious...u won't be disappointed! We've never felt so safe & taken care of on a vacation before. Make sure you rent a golf cart & explore the island, it's beautiful:)
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 14, 2014
Pros: Location, clean place, nice views
Cons: Café del mar overall quality of food and staff
Location: You can do almost everything near by
All was good except café del Mar, food average and people no so pleasant. The rest of the hotel was great, beautiful suite with amazing views. We always had great meals at Satay and the sabor offers good variety
2 out of 5
by A verified traveler

Not a resort, just a hotel

Posted Apr 13, 2014
Pros: There weren't that many people and it was quiet. It was easy to find a chair and umbrella on the beach and the water was beautiful.
Cons: Better description of the amenities, service, food, hot water took a long time to come on, limited bar selection.
Overall our stay was fine. We went there with the intention of relaxing and putting our feet up - eating, drinking, sleeping and beaching. We accomplished those four things and the hotel (NOT RESORT) was perfect for that. However, we wish there were more restaurants and a larger variety of food. We felt like we were ignored when we were waiting for drinks or food because we had the blue wristbands (all-inclusive package) as opposed to the white wristbands, who had to pay for their drinks and other food. Therefore the white wristbands seemed to get better, faster, service since they were paying for each drink and meal. Also, despite the description on Expedia, this resort offers almost NONE of the amenities mentioned in the description. Shuttle is NOT included, there is no snorkeling, scuba diving, watersports, etc. They do NOT have a golf course and therefore do NOT provide equipment or green fees. There are no tennis courts, and therefore no tennis lessons as advertised on Expedia. Also, we had a VERY bad welcome to the resort from the concierge. During check-in my husband was asked by the concierge if he wanted to upgrade our room. We had already paid for an upgrade through Expedia. My husband said no but the concierge kept pressing saying we just needed to "take care of him" and he'd upgrade us. We said no again, so the concierge walked us to our room, let us in and said he upgraded us anyway and stood there waiting for a tip for a room we already paid for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Second time at Privelege Aluxes

Posted Apr 10, 2014
Pros: Staff was absolutely wonderful---They go out of their way to make your stay comfortable
Cons: Hot water was sketchy at times----Was so warm out that was not major inconvenience
We stayed with two other couples for ten days---Excluding the electricity going out on the whole island our last evening for a few hours the stay was wonderful. The staff, sun, and just the general ambiance was awesome.
Comment from
Jan 11, 2014
Thanks for sharing your experience and allow us contact you. The efforts of our team worthwhile when it results in your satisfaction. We are glad to read that your stay was wonderful. We are sorry for the inconveniences caused by the weather with the electricity on the whole island. We would be happy to welcome you again to provide you with more unforgettable moments in this awesome place!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place, lots of amenities, friendly staff

Posted Apr 10, 2014
Pros: Everything!! The beach, the pools, the swim up bar, the gym, rooms were clean & comfortable.
Cons: breakfast buffet
Location: lots of local shopping, great snorkeling!
This is a beautiful resort with lots to do. Clean, friendly staff, food was good, but not great. Could use some updating on there breakfast buffet.
Comment from
Jan 11, 2014
We wish to express our sincere appreciation for your contribution with your comments. Your feedback and the support we get from you help us scale new heights in improving the quality of our service. We look forward to welcoming you back to this beautiful resort soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful view and excellent staff

Posted Apr 10, 2014
Great stay... Will be going back! The staff was just amazing. This place was phenomenal and the island was beautiful.
Comment from
Jan 10, 2014
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit to this beautiful island.
5 out of 5
Recommended
for Everyone
by Brian from Mn

Relaxing

Posted Apr 9, 2014
The place is awesome. A retreat from life. We got tired of Cancun where you can't go out to eat without getting a whistle blowing at you and being forced to take a shot. Beaches are quite, no peddlers. Great service and excellent food.
Comment from
Jan 10, 2014
We wish to express our sincere appreciation for your contribution with your comments. It is great that you have received a great service and enjoyed our restaurants food. Your feedback and support help us scale new heights in improving the quality of our service. We look forward to welcoming you to this retreat from life!
4 out of 5
Recommended
for Everyone
by A verified traveler

Isla Mujeres Privilege Aluxes

Posted Apr 3, 2014
Pros: Rooms were clean, food was much better than expected. Poolside service was phenomenal. Wait staff tended to you every need.
Cons: Water in bathrooms was an issue, particularly hot water for showering. There was very little during our weeklong stay. That was bothersome.
Location: Plenty to do if you are motivated to do so. If you felt like kicking back, strolling along beach, hanging by the pool or shopping, all were options.
Overall, a relaxing and inviting resort. Very pleased with our stay there. The staff could not have been more welcoming and helpful in making our stay fantastic.
Comment from
Jan 5, 2014
We are very pleased to know that you had a pleasant stay with us and your comments will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We will always try to cater for all your needs and we look forward to providing you another fantastic stay.