Ratings based on 1,064 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles CA

Amazing hotel, close to the most beautiful beach!

Posted Sep 19, 2014
Just steps away from the most beautiful beach on the island, Playa Norte. The stuff is amazing, close to perfection!! Restaurants, food...10! Had fantastic time! Thank You! Danijel M
3 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Nice hotel,not impressed with the all-inclusive.

Posted Sep 19, 2014
Pros: The rooms are very nice & clean
Cons: The swim up bar's water could be cooler & the hours open could be longer too. More beach entertainment after sunset would be nice.
Location: There are nice bars, restaurants & nightlife within walking distance of the property. Water activities nearby but not included.
My wife and I spent 6 days/5 nights at the resort. You have to take a shuttle to the water taxi then over to it. You can walk from the pier or short cab ride. The property was nice and kept clean. Not a large selection of food but very good at the same time whether at the restaurants, poolside or the beach. The beach was nice but accessible by anyone on the island. The swim up bar's water was warm, it closed pretty early and ran out of ice, beer and drink ingredients a few times. No nightlife on the property which was disappointing being an all inclusive resort. Overall a nice, relaxing stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Great Weekend Getaway!!!

Posted Sep 16, 2014
My wife and I planned a quick 4 day 3 night getaway to Isla. We stayed at Privilege Aluxes for the first time and were really impressed. We normally stay at Hotel Villa Rolandi, but it is closed for remodeling. We had a deluxe suite all inclusive and it was outstanding. The service was good, the food exceeded our expectations. If it got to hot on the beach we would headed to the pool. Spent a lot of time at the swim up bar. I would highly recommend Privilege Aluxes. If fact we already have our flights for a return trip next month and are going to probably stay at PA instead of renting a home.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful setting on a beautiful island

Posted Sep 13, 2014
Pros: The location, the staff, the beautiful room and the beachfront.
Cons: Responses by staff to our issues could have been better. We had to phone several times if we weren't given water or bath towels etc.
Location: Perfect location, close to the ferry and on Playa Norte, the best beach!
My sister and I are 23 and 21 and thoroughly enjoyed our stay on Isla Mujeres. The hotel really exceeded our expectations, our room was huge and really modern. There were many pools and everything was beautifully kept. The beach area was amazing, with huge day beds and amazing clear water, the setting was really the best. We fell in love with the island, and being able to go back to a lovely setting each night made it all the more better.
Comment from Hotel Management
Sep 17, 2014 by Quality, Hotel Management
We really appreciate that you took the time to post your experience with us. Exceeding customer expectations is how we define success, your feedback is our best prize and also a challenge to keep working in order to improve day by day. We look forward to welcoming you in the near future to this slice of paradise.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great hotel-beach amazing!

Posted Sep 13, 2014
Pros: The spa services! Amazing staff and excellent massages and facials!
Location: The resort was so perfect - the beach amazing- we barely left it!
Fantastic value! Food good especially Satay restaurant and Cafe! The spa services are the best and an amazing value! The room so large and spacious - very clean! The resort is small and personal! Would return- do realize its on an island with a ferry transport. We went through the hotel and everything was provided and worry free!
Comment from Hotel Management
Sep 17, 2014 by Quality, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy your expectations regarding the room, the food and especially our staff as that is our key element. We hope to have a new opportunity to welcome you soon to provide you with another stress-free vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel with a great beach atmosphere.

Posted Sep 13, 2014
Very relaxing beach atmosphere. The wait staff on the beach were fantastic.
Comment from Hotel Management
Sep 17, 2014 by Quality, Hotel Management
Thank you very much for choosing us and for your feedback. We believe in great experiences and that includes the experience our customers have with us. We really appreciate your words regarding the staff, an excellent customer service is at the core of what we do. We would love to see you again to offer to you another relaxing vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Abilene, TX

AMAZING!!!!

Posted Sep 12, 2014
We just got back last night from the hotel for our honeymoon. I don't ever leave reviews like this but this place was so amazing I had to make an exception! Everyone was so friendly, honest and helpful. We felt safe & taken care of our entire stay from the moment we arrived to the moment we left. I have already recommended this place to our entire family. The only downside I would say is the food was a little different, not the best but we never went hungry. We have decided to come back every year for our anniversary! Thank you to all the staff!
Comment from Hotel Management
Sep 17, 2014 by Quality, Hotel Management
First of all thank you for giving us the opportunity to offer such an unforgettable honeymoon. It is so flattering to read about your experience at Privilege Aluxes and about being an exception! We really value and appreciate it. We are particularly glad to hear that you will be staying with us to celebrate your anniversaries, we are looking forward to it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis MO

In our top 2 of favorite vacations

Posted Sep 10, 2014
Pros: Everything
We have been to and enjoyed Mexico beaches 7 times now, but we were pleasantly surprised with Isla Mujeres. The beach is so beautiful and the ocean is perfectly clear and cool. The staff was friendly and helpful, both on the beach and in reception. The room was very nice and kept very clean. The restaurants were nice, but our biggest surprise was that they serve you lunch on the beach. This is not your big cookie cutter resort. It's peaceful, personal and very laid back. There's no loud music, volleyball or entertainment staff dancing all around! The town is charming and has a great night life with restaurants, bars and shopping. Rent a golf cart and tour the island at your own speed...everyone does. It's safe to walk around both day and night. I can't say enough about how relaxing and enjoyable our stay was. We will definitely return to Isla Mujeres and the Aluxes!
Comment from Hotel Management
Sep 18, 2014 by Quality, Hotel Management
We truly appreciate your comments and kind words. It is our pleasure to learn that you had relaxing and enjoyable stay at Privilege Aluxes and enjoyed the safety, authentic atmosphere and beauty of Isla Mujeres. We are delighted to read that you will definitely return and we look forward to it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Paradise

Posted Sep 8, 2014
Pros: It's smaller and quiet. Easy to get around and always kept immaculate.
Cons: Food was ok, Not the best but not bad either. It is all inclusive but we still like to tip. There is no where on the receipt to do that, cash only..
Location: We rented a golf cart from the front desk $50 9-5 and toured the island. We did stop at Garaffon park on the south end of the island, beautiful !
The hotel was gorgeous (we had the Platinum suite with the pool ) the staff was very helpful and friendly! The beach and water was absolutely gorgeous, does it get any better than crystal clear water? I would highly recommend this hotel and island! We plan to return next year, with some of our family.
Comment from Hotel Management
Sep 17, 2014 by Quality, Hotel Management
Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. Thank you for your compliments and for your recommendations we really appreciate them. We look forward to welcoming you and your family next year to offer more memorable moments and to try our best to fulfill all your needs.
5 out of 5
Recommended
for Couples
by A verified traveler from Atlanta, GA

Perfect Island Getaway

Posted Sep 8, 2014
Pros: Everything!
Cons: There are large water bugs (palmetto bugs) at Cafe Del Mar at night and they scared me! Probably unavoidable.
Location: There is a strip of bars and restaurants right down the street which was convenient for us to buy souvenirs.
My boyfriend and I had an amazing time at Privilege Aluxes. This is place is a five star resort. Everything about this place felt special and the service was top notch. We were greeted with cool towels and a welcome drink upon arrival. We booked an all-inclusive stay and it was worth it. We had a beautiful room with an ocean view and a private jacuzzi. The food was good, the staff was friendly, and the beach was super clean. The resort is very quiet. Lots of security staff, room service, large towels and cold drinks. We will definitely go back!
Comment from Hotel Management
Sep 16, 2014 by Quality, Hotel Management
Thank you for your review. We are glad to learn you had an amazing time at Privilege Aluxes and found the service to be top notch. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them. We are delighted to read that you will definitely come back and we look forward to it!