Ratings based on 1,338 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2015
Was disappointed with food and service. Food was not good.
Comment from Hotel Management
May 20, 2015 by Social Media, Hotel Management
First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's. It will be a pleasure to welcome you again to offer an improved experience.
Comment from Hotel Management
May 20, 2015 by Social Media, Hotel Management
First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's. It will be a pleasure to welcome you again to offer an improved experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Another Amazing Stay!!!

Posted May 14, 2015
We love this resort and its our 4th time at the Privilege. Staff is fantastic and the location is one of the best in Isla Muejeres. The food is okay but everything else makes this a 5 star experience for us.
Comment from Hotel Management
May 20, 2015 by Social Media, Hotel Management
It is always a pleasure to receive positive feedback. Our customers opinion is such a great assistance for us in our continuing effort of improvement. We will try our utmost to make of your holidays another unforgettable moment.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Shelby, Ohio

Great location

Posted May 13, 2015
Pros: Close to beach
Location: Loved the shopping
We had an amazing time. Everyone on staff was so friendly and helpful. Food was outstanding. We would recommend to our friends and family. Worth coming back. Thank you so much for a great vacation.
Comment from Hotel Management
May 20, 2015 by Social Media, Hotel Management
Thank you for taking the time to post your kind comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that you enjoyed your stay and that it had met yours expectations. Looking forward to providing you with another great vacation!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Love the location

Posted May 11, 2015
Pros: Love the staff and atmosphere.
Cons: Night time music could be better. More children than other times we stayed there.
Location: Location is great Can walk to most anything but really have all you need at resort
Hot food is not always hot, beer is not cold that is our only complaint.
Comment from Hotel Management
May 20, 2015 by Social Media, Hotel Management
Thank you for sharing your comments, we value your feedback to help us improve the service we are offering. We were delighted to see that overall you had a great stay. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla.
5 out of 5
Recommended
for Couples
by A verified traveler

Great Vacation

Posted May 8, 2015
Pros: The people and location were great.
Location: I thought it was a perfect location for food, shopping and the beach
This hotel was perfect and the location is the best. Very friendly and convenient to what you need to do. The servers from the pool bar to cafe de mar were great especially Roual, (sp) sorry abut the spelling, Omar, and Christian. Ixchel in Satay was a complete sweetheart too. The check in and check out procedures were quick and easy. Would and will stay again.
Comment from Hotel Management
May 20, 2015 by Social Media, Hotel Management
Thank you very much for choosing us and for your review. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leon

Posted May 7, 2015
Tres bon Hotel situe sur la meilleure plage de l'île , a choisir surtout la suite Presidentielle avec petite piscine privee et vue imprenable sur le bras de mer separant Isla mujeres de Cancun . A recommender pour les jeunes maries pour leur voyage de noce .:-)
Comment from Hotel Management
May 8, 2015 by Social Media , Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB Canada

Perfection!

Posted May 3, 2015
Everything was beyond perfect for us while we stayed there for a week!! The staff, the grounds, the food...everything was immaculate!! We will return to Privilege Aluxes...many many times and we were left with zero desire to ever go anywhere else!! Christian at the pool bar was one of the most amazing people that we have ever had the pleasure of meeting! If you are thinking of booking a trip to Isla Mujeres..STAY AT PRIVILEGE ALUXES! You will NOT regret it!! :)
Comment from Hotel Management
May 8, 2015 by Social Media , Hotel Management
We believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do. Thank you very much for your compliments, we really value your feedback. Looking forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Brunswick, Canada

Very nice beach resort, beach was beautiful!

Posted Apr 28, 2015
Pros: very clean, friendly staff, on the beautiful beach with an ocean view from our room, food was good
Cons: they had a lot of construction going on at the resort at the time of our visit, at the pool and on the beach. The gym was closed for renos our week.
Location: the hotel is among the everyday life of the tourists and the locals, lots of shops to visit and very safe to walk around and tour the island seclued
This hotel was very nice, staff very attentive and helpful. Hotel clean and modern, beach was very beautiful and clean. Aways had drinks served to us in the lobby, at the pool, at the beach and refills in the room.
Comment from Hotel Management
May 8, 2015 by Social Media , Hotel Management
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arkansas

April 18-25 2015 Stay

Posted Apr 27, 2015
Pros: Clean, spacious, friendly staff. Great location to beach.
Cons: Get direct tv or dish network. There is cable in the room with many channels, but we found only two in English. Jax Bar across street has direct tv.
Location: Beach is wonderful and Hotel is convenient to everything on island. Snorkel, fish, relax, scuba dive, anything you want to do.
Stayed Saturday to Saturday at Isla Mujeres Privilege Aluxes. We had the room with the hot tub on balcony with ocean view. Hot tub was very nice and private. Room was very big and spacious. Read complaints about how hard the bed was, but we found the bed very comfortable. Room was cleaned daily and supplied plenty of towels, shampoo, conditioner, etc. Beach was very nice with plenty of lounge chairs with covers. Beach service was great. Always bringing drinks or food, or asking if you needed anything. The same with the pool and pool bar. We had the all inclusive. Breakfast buffet was good with eggs to order and other typical breakfast items. We ate most of our other meals at the beach with ice cream every day! We had no issue about signing receipts for food or drinks - you basically run a tab and sign off on the receipt when your done. We had several massages at the hotel and on the beach. Both were good and fairly inexpensive, but the hotel massages were better and that is what I would recommend. We snorkeled and also rented a gold cart for a day. We did both through the concierage at the hotel and it was very convenient, and I would recommend both. Hotel supplied just about everything you need for trip except sunscreen. Make sure you bring your own because it is very expensive on the island (about $20-$25). You don't need beach towels (hotel provides) just bring a swimsuit or two and don't over pack. Also bring several $1 bills tips.
Comment from Hotel Management
May 8, 2015 by Social Media , Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We would love to welcome you again to offer another great stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denver co

Posted Apr 24, 2015
Loved our stay we will be back! Great hotel and staff ...love the island!
Comment from Hotel Management
Apr 29, 2015 by Social Media , Hotel Management
Thank you very much for your time. Exceeding customer expectations is how we define success, we are so glad to read that you loved your stay. We would love to welcome you back to this beautiful island!