Ratings based on 1,380 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

The hotel is amazing!

Posted Jul 26, 2015
This hotel is amazing! The environment is made for families, couples on their honeymoon, or even someone on vacation! The staff go above and beyond to make sure you are satisfied and the rooms and view are gorgeous! Love, love, love this hotel! I reccomend to everyone!
5 out of 5
Recommended
for Everyone
by A verified traveler from springfield, il

Amazing hotel, great staff!

Posted Jul 25, 2015
Great hotel, amazing staff, great beach access, wonderful food, wonderful view, wonderful pool!!! I could go on and on!! And all the accommodations....Geez!!! Taking a ferry to the island to get away from the commercializations of Cancun was a great choice!! The island is very friendly and inviting, and there's no worries to traveling all over the island to see things. But this resort MADE the vacation!! Jesus at the front desk was exceptional!! Very accommodating, and quick to fix any issues. Also very helpful was Fransesco, willing to offer guidance with any questions we might have. we loved the pool, and we of course love having a drink on vacation. Ivan at the swim up bar was fantastic!!! He knew our names, a room number, and our drinks after only one time for the remainder of our stay at the resort. Very friendly! If you're considering the island, you have to pick this resort!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2015
Amazing experience!!!! All staff was super friendly, will definitely go back!!!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice quiet resort in a great location

Posted Jul 24, 2015
Pros: Great location, good value, friendly staff.
Cons: I expected drinks to be somewhat weak with all inclusive but there were times when I could barely taste alcohol at all. Bed could be more comfortable.
Location: The turtle farm was small but enjoyable, lots of great beaches. Even with all inclusive take the time to visit local restaurants.
Great place, spent 6 days there. Was totally relaxing, which is what my wife and I were looking for (minus one day where a group from Texas took up the pool all day hooting and hollering, but hey, they paid the same way I did to be there). The staff at this hotel were consistently friendly and helpful, going out of their way to meet any request. When we first showed up the jacuzzi on the patio was somewhat dirty, to be expected for a tub outside, and I called asking if someone could clean it in the next couple of days and they sent someone up immediately, have to appreciate that kind of attentiveness. All inclusive included room service 24 hours a day, and regardless of when we called, food arrived with 20 minutes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 21, 2015
We had the all inclusive package. Hotel is nice and food is good. Staff was friendly and good for the most part.
Comment from Hotel Management
Jul 23, 2015 by Social Media , Hotel Management
Thank you for choosing Privilege Aluxes for your visit to this beautiful island. We are glad to know that overall you enjoyed the hotel, food and staff at this gorgeous destination as your satisfaction is our main objective. We would love to welcome you back soon!
Comment from Hotel Management
Jul 23, 2015 by Social Media , Hotel Management
Thank you for choosing Privilege Aluxes for your visit to this beautiful island. We are glad to know that overall you enjoyed the hotel, food and staff at this gorgeous destination as your satisfaction is our main objective. We would love to welcome you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler from McCall, Idaho

Perfect Experience!

Posted Jul 21, 2015
Pros: Customer service & ALL staff. Amazing beach/club. Big, beautiful rooms and Satay & Cafe del Mar for excellent dining. Loved the golf rentals arranged.
Cons: Sabor: would prefer quality over quantity of choice.
Location: Hotel is at the #1 best spot on IslaL best swimming beaches & close to downtown. Don't be afraid to explore by walking & renting a cart.
This is our 2nd week long trip to Isla Mujeres & we were set on having a luxury experience this time around. 3 mo. prior to our departure, I contacted the Aluxes asking if it were possible to have an ocean view room. They responded within the hour telling me that they would make every effort. Hence, I was already impressed with my experience before leaving. We were warmly and immediately greeted by both a porter and the desk staff. They gave us cold towels & a glass of sparkling wine as we checked in. Surprise! They had assigned us an ocean view room. We booked the Suite Deluxe with the AI package. We were blown away by the size & beauty of the room. The jetted bathtub was a nice touch for soaking in after a long day of travel & is an unusual find in an island hotel. Water pressure was good. We had no trouble flushing the toilet this trip. We tripped a breaker & our lights and A/C went out (A/C was powerful). Maintenance appeared within 10 minutes. Incredible. This was our experience for our entire stay: exceptional service. Housekeeping was superb and prompt. Beach club at the Aluxes is the best on Isla. Cafe del Mar & Satay are best for dinner, Sabor for breakfast. Shout out to super cool Antonio at the wonderful, delicious Cafe del Mar! If you like a good swimming beach/club, not needing to fuss with cash for every drink, meal & lounge chair we recommend going AI. We saved money this way even with dining off resort several times. We will definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
It was great. Liked being close to beach and town.
Comment from Hotel Management
Jul 23, 2015 by Social Media , Hotel Management
Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are always at your service to offer a great vacation. We hope to see you soon, where we hope will be your home in Isla Mujeres from today.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel on Isal Mujeres

Posted Jul 17, 2015
Pros: Convenience, staff, all inclusiveness, beach location
Cons: Our room had an awful smell to it. Like the plumbing was messed up. It constantly smelled like feces.
Location: A golf cart rental is a must but the hotel charges $55+ which is way too much for 24hours. You can bargain with other rentals, which are everywhere. S
Based on my group and several people we encountered this is the best/nicest hotel on the island. The location is convenient to everything you want to do. Everyone taxied from the ferry but it is not necessary. The walk with luggage took 5-10 minutes tops. Ask the hotel for an upgrade, everyone in our group received an upgrade except for 1, who didn't ask... A golf cart rental is a must but the hotel charges $55+ which is way too much for 24hours. You can bargain with other rentals, which are everywhere. Soggy Pesos was probably one of the cooler bars we went to (golf carted over there - 10 minutes). Nearly everyone there was American.
Comment from Hotel Management
Jul 24, 2015 by Social Media , Hotel Management
Thanks for sharing your experience and allow us contact you. The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Beautiful island

Posted Jul 17, 2015
Pros: Beautiful spacious room! I recommend the suite deluxe.
Location: Love love the location and can rent a golfcart to stroll around Isla Mujeres. Hotel is right across the beach.Scuba, snorkeling, swimming w. Dolphins
Best vacation ever. Jaime at the front desk helped us throughout our stay. He was wonderful. I love it here and definetly will return.
Comment from Hotel Management
Jul 23, 2015 by Social Media , Hotel Management
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
Great time. Very nice staff. Water is crystal clear. Amazing place!
Comment from Hotel Management
Jul 20, 2015 by Social Media , Hotel Management
Thank you very much for sharing your experience. We are pleased that the staff lived up to your expectations and that you enjoyed our location in the lively heart of the city and right next to the finest beach. We will be happy to see you again in this gorgeous destination!