Ratings based on 1,299 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denver co

Posted Apr 24, 2015
Loved our stay we will be back! Great hotel and staff ...love the island!
4 out of 5
by A verified travelerfrom Saskatchewan, Canada

Perfect location, beautiful grounds, spacious room

Posted Apr 22, 2015
Pros: Location, cleanliness of grounds, condition of rooms and pleasant front desk staff.
Cons: Food and service
Location: Ideal location to everything, shopping, restaurants, golf carts and north beach.
Walking distance to everything, large spacious rooms, pleasant staff. Food was average at best. Not overly pleasing. And we found the restaurant service to be extremely slow.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom East Texas

Beautiful property with great service & location

Posted Apr 21, 2015
3rd time at PA & will be back. Waiters at beach took care of us 110%! Room service was quick & food was great!, too. Best location on the island! Love PA!!!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Arkansas

Great place!

Posted Apr 17, 2015
Pros: The hotel appears to be very well managed with staff well trained.
Location: Snorkeling at the lighthouse. In the summer months, the whale shark trip is amazing. Contoy island is good once. Garafan, walking downtown.
My husband and I, along with another couple, stay at Privileges several times a year. . . I believe now 18 separate trips. Obviously the place is a good match for what we want. The property is immaculate, everything is in good working order. The rooms are great (we get the deluxe suite). They attend to the security of the property, meaning that people are not allowed to just wander in and walk about. The food is wonderful, with Jose being the best (quick and good) breakfast cook around. Hecter is over much of the food service and does a great job of insuring that the other staff are doing what they are suppose to be doing. Eddie and Vieradianne (not spelled correctly but close) are also very good. There are several good waiters at the beach who consistently are checking to be sure you have what you need. Jamie is the smiling face you first see as the bellman for the hotel with Jesus and Cecilia doing much of the front desk work. The hotel, and in fact island itself, is not for those who want to party but perfect for those wanting a nice, classy and quiet destination.
Comment from Hotel Management
Apr 21, 2015 by Social Media , Hotel Management
It is always a pleasure to receive positive feedback, moreover when the feedback come from guests like you! Our customers opinion is such a great assistance for us in our continuing effort of improvement and we are very grateful to have yours. We will try our utmost to make of your upcoming holidays more memorable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice..will definitely go again soon.

Posted Apr 16, 2015
Pros: We stayed in the deluxe suite. It is very roomy.
Cons: Absolutely nothing
Location: Rented a golf cart to tour punta sur (south point). Restaurants are very close nice walk.
Could not ask to be treated better, starting with the front desk staff all the down to the precious lady who cleaned our room. Location is great, rooms were the best, food was great, staff is excellent. What more could you ask for.
Comment from Hotel Management
Apr 21, 2015 by Social Media , Hotel Management
We are glad to know that you enjoyed our hotel and its facilities. Thank you for the compliment about our staff. Providing a high level of hospitality is one of our key elements and it will be a pleasure to share your opinions with them. We would be happy to welcome you again at Privilege Aluxes soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great honeymoon resort

Posted Apr 13, 2015
Fantastic resort overall for our honeymoon. If I had to be picky, I'd say the bed could've been a little more comfy.
Comment from Hotel Management
Apr 15, 2015 by Social Media , Hotel Management
Thank you for your comments and for giving us the opportunity to give you a great experience. Privilege constantly strives to improve the level of service we provide to each of our clients. We would love to welcome you again in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Beach, CA

Family vacation to Isla Mujeres

Posted Apr 12, 2015
Pros: Location and staff.
Cons: Better communication between Expedia and hotel when booking. However, the hotel made all necessary changes with no problems.
Location: Swimming, snorkeling, shopping, eating, renting golf carts...
Two families vacationing together with four teenage boys was AMAZING! The location of the hotel is perfect. Five minute walk to shops, restaurants and bars. The staff at the hotel were all extremely friendly and helpful. Rented golf carts to drive to the other end of the island and hired a boat to take us on a snorkeling adventure. We always felt very safe and didn't worry about the boys walking around town on their own. Can't wait to go back!!!
Comment from Hotel Management
Apr 21, 2015 by Social Media, Hotel Management
Thank you for choosing Privilege Aluxes for your family vacation to this beautiful island. We are delighted to have offered so many good moments at this laid-back & safe destination as your satisfaction is our main goal. We would love to welcome you again to your home in Isla soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Fantastic place, I can't wait to go back. The all inclusive is a must!
Comment from Hotel Management
Apr 21, 2015 by Social Media, Hotel Management
We really appreciate when one of our guests spends some minutes letting know their good experiences in our property to the future travelers. It is a pleasure to know that you enjoyed your stay and that you will come back, looking forward to it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
We had a great vacation, upgraded to the roim with a private pool and large second deck. Food and drinks were plentiful and good quality. Will go back!
Comment from Hotel Management
Apr 21, 2015 by Social Media , Hotel Management
We appreciate your compliments and we are delighted to read that you had a great vacation at Privilege Axes. We are particularly glad to hear that you will be staying with us again in the future, looking forward to it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Third visit

Posted Apr 11, 2015
We LOVE it here! Although we felt our room should have been on a higher floor...being our 3rd visit and always bringing someone with us. Marys in housekeeping was great and both Jaimes! Check out Luis and Jorge on the beach...Marcos was everywhere, Jose at the pool bar, and of course Hector and our friend Miguel. All of these employees made our stay better than great! Food was awesome and is beach. We'll be back sooner than later
Comment from Hotel Management
Apr 21, 2015 by Social Media , Hotel Management
At Privilege Aluxes we know that loyal customers are largely responsible for our success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve, please let us know on your next visit and we will give you priority in the room location, your full satisfaction is our main objective. Looking forward to welcoming you back soon!