Ratings based on 1,022 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Place!

Posted Jul 27, 2014
Pros: Great location! On a clean beach bu there was plenty of shopping outside of the hotel.
Cons: The bed was uncomfortable.
This hotel was clean. The staff were great. It was in a great location.
5 out of 5
Recommended
for Couples
by A verified traveler from MD

PERFECT LOCATION!!!

Posted Jul 23, 2014
Pros: It was very clean daily! And the staff was very helpful!
Cons: I would like the hotel's pool to stay open longer.
Location: There are various restaurants & shops owned by locals. The hotel has 3 restaurants. 1 restaurant overlooks the beach.
Every staff member was extremely pleasant! We didn't have to exchange much of our US currency either; to my surprise. We were close to the locals to get a "real" feel of where we were & the resort's attractions were well stretched beyond the hotel. Dining here & other locations was absolutely amazing! This was quiet enough for couples; but lively enough when we needed it to be! WE WERE NOT READY TO LEAVE!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beds could be softer

Posted Jul 23, 2014
Was a wonderful experience overall. Had a great view. Beds and pillows were a bit uncomfortable but other than that, it was a great hotel. Excellent food, great service
5 out of 5
Recommended
for Everyone
by A verified traveler

Shelby's Birthday trip.

Posted Jul 22, 2014
Pros: food was great
Cons: open pool till 10 and pool bar until 8
Location: snorkel, swim, tour,
We had a very nice time, our first visit, we will return. Food was great! People at hotel were super nice and very helpful. We had two rooms and a suite. Beds a little firm but acceptable. Pool bar closes at 6 should be 8 and pool closes at 8 should be 10 other than that all great! Doc
4 out of 5
Recommended
for Couples
by A verified traveler from Houston, TX

Nice Place to Stay

Posted Jul 21, 2014
Pros: That it was all inclusive.
Cons: The food.
Location: You can snorkel and swim with the whale sharks. You can rent a golf cart for a day to go around the island.
Good place, I would bring my family. The staff was very nice, but the food left something wanting. The tub outside our balcony was nice, but the view could have been better (one side was a partial view of the beach and the other side was of the cemetery).
Comment from Hotel Management
Jul 25, 2014 by Quality, Hotel Management
Thank you for your opinion, at Privilege we are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. We hope to have the pleasure to welcoming you again to this beautiful destination.
3 out of 5
by A verified traveler from Nevada

Won't be going back....

Posted Jul 20, 2014
The beach is beautiful and the front desk staff were nice, but that is pretty much the end of the nice things I can say. We paid extra for a room with a view of the ocean, but the first room they stuck us in was partial ocean, partial broken down apartments. The room they moved us to after we complained was better, but still the extra money we paid for the jacuzzi spa on the balcony was NOT worth it. We could never use it because it was dirty and covered with ants. The hotel was fairly nice, but shows significant signs of damage and leaks. The staff in the restaurants of the hotel were so rude! They acted like you were inconveniencing them if we asked the breakfast staff to make us an omelet. They would roll their eyes and huff! By the 3rd morning I stuck to just eating toast; something I could make myself. The food overall was AWEFUL! The prices for souvenirs were higher on the Island than what could be found in the airport. There were some cool things to do outside of the hotel- but not enough to make us want to go back. Been there, done that, won't do it again. P.S. Be prepared to tip A LOT! They don't like US Dollars much and if you tip less than what would be $10 US in Pesos for anything- they treat you like crap. For a vacation I thought would be fairly inexpensive, I was incredibly mistaken. We spent a fortune in tips with the hopes the eye rolling would stop.
Comment from Hotel Management
Jul 26, 2014 by Quality, Hotel Management
We pride ourselves on our great location and our and dedicated team; as you can see from our previous reviews, our visitors are delighted with the atmosphere and appreciate the service we provide. We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations. Please rest assured that this is not a common occurrence and these issues have been addressed with your comments to the relevant managers who will in turn provide further training to ensure no similar re occurrence in the future. Once again we would like to thank you for such valuable feedback that helps us to monitor and improve our standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
Very nice hotel with an excellent beach. Really good food and friendly staff.
Comment from Hotel Management
Jul 25, 2014 by Quality, Hotel Management
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.
4 out of 5
Recommended
for Couples
by A verified traveler

relaxed awesome beach

Posted Jul 18, 2014
very large room if oddly laid out, food good, not great, all service kind and helpful with a big smile, beach beyond compare, silky sand, lots of shade, turquoise waters, great beach for young children. nice getaway
Comment from Hotel Management
Jul 25, 2014 by Quality, Hotel Management
Thank you for choosing Privilege Aluxes for your visit to this beautiful island. It is a pleasure to know that you enjoy your stay and have a nice getaway in the finest beach that Isla Mujeres offers. We would love to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice place - but could use a few tweaks.

Posted Jul 15, 2014
Pros: See above.
Cons: - Sabor - Cleanliness of the rooms
Location: - The beach! - Lots of local restaurants/shops - Nearby excursions operated by third parties. Most of them are relatively safe.
Overall Rating: B My fiance and I booked this trip as our annual vacation, and overall I'll say that I was pleased. There are a few minor complaints that have Privilege Aluxes fall short of earning an A from me. Pros: - Great location, it's just a short walk away from the ferry port. The beach, where the restaurant Cafe Del Mar is located, is gorgeous. - Overall, food is delicious. The area of weakness is the restaurant Sabor; the food is mediocre, especially the breakfast buffet. I recommend that they change the daily food options and get rid of the fruit flies that plague some of the tables. - Staff is pleasant and friendly. The bartenders were a joy and a few of the waiters had great personalities. Some of these guys work so hard to please you. - It's a decent bargain considering the overall experience. Cons: - The room cleanliness was OKAY. The floors weren't as spotless as I would have liked them, and I found debris in my sheets a few times. - The standard room is quite basic, the TV is small but who goes to an exotic place to spend their vacation watching TV? - The liquor under most circumstances are generic when purchasing the all-inclusive package. Don't think that you're getting premium liquor brands. - Room service menu could have a few more items, it's a very limited selection.
Comment from Hotel Management
Jul 19, 2014 by Quality, Hotel Management
Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service and products we are offering. We were delighted to see you found the food delicious and the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. We hope to have the opportunity to welcome you again to this beautiful destination.
4 out of 5
Recommended
for Couples
by A verified traveler from Kentucky

A Nice Honeymoon Stay - But Watch Out For The Food

Posted Jul 8, 2014
Pros: Location, location, location. It is on a well-maintained beach. The staff is friendly, and if we had any issues, they fixed it immediately.
Cons: The food. As mentioned, it was hit and miss (and more miss than hit, unfortunately). I wish there were a greater selection and more authentic food.
Location: Great location. You can rent a golf car to explore the island. Swim with the Dolphins & visit Garrafón Park - expensive, but you won't regret it!
We stayed in this hotel in June 2014 as part of our honeymoon. The staff was very friendly, and the room was everything advertised. The hotel has three pools which are open from 8am to 8pm. There are pool beds and many chairs available next to the pools - we never had to worry about getting exactly what we wanted. The pool bar was nice and offered many drinks and food. Across a small alley was one of the nicest beaches that I have seen, and one of the nicest beaches on the island. The sand is kept quite clean, and there are over 40 umbrellas with 2 beach chairs each, along with three beach beds. Get up early if you want an umbrella closest to the beach, but there were always at least 5-8 or more available. While at the beach, you can get drinks and even lunch or dinner without ever leaving your seat. There are three restaurants on the property - Satay, a reservation-only Thai Restaurant; Sabor, a buffet-style restaurant with different themes each night; and Cafe del Mar, the primary restaurant on the beach. The food at all of the restaurants was fresh, but very hit and miss. The restaurants try to do some American-style dishes, but with a Mexican flair, and unfortunately, are not very successful. In fact, they tried so hard to be American that we didn't even eat Mexican on our entire trip! That is the only reason that I give the hotel a 4 instead of a 5 on overall rating.
Comment from Hotel Management
Jul 15, 2014 by Quality, Hotel Management
We very much appreciate your comments regarding your stay at Privilege Aluxes. It is a pleasure to receive your comments about this positive experience with us and we really appreciate your recommendations to improve our service. Looking forward to welcoming you again in the near future.