Ratings based on 874 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Stephanie from Urbana
A nice hotel in Isla MujeresPosted Dec 5, 2013
Pros: Their comfy room and the nice cafe on the beach. I also enjoyed the beach area. The location is very good, you can walk to the downtown or ferry port.
Cons: their food quality was just fine. I may only gave them 3.5-4 stars.
for Everyoneby A verified traveler
Be carefull of the rooms facing "The city"Posted Dec 3, 2013
We paid $2800 for 2 people for 4 nights stay. We got a room facing "The city" meaning second floor on the road- meaning every freekin motorcycle (And there are a lot of them on the island!) wakes you up.. Then we were offered and upgrade to a room with a balcony over looking a grave yard, how nice, the receptionist explained us this is a part of the city. Those rooms are extremely small as well i must say. Only after 2 days of complaining and yelling we got transferred to a room over looking the pool and a nice view. Besides that the hotel is nice, the beach is great, staff is nice as well, Food is not great at all so im not sure if the all inclusive is worth it. Actually the room service food is much better than the buffet.
Jan 6, 2013 by Quality
Thank you for taking the time to critique our property regarding your visit. We want to do everything in our power to satisfy all guest's, unfortunately it is not always possible to offer an upgrade on the same day as it depends on availability. We are glad that besides that you enjoyed the hotel and we would love to welcome you back to give you a vacation that fulfill your needs.
for Everyoneby A verified traveler
Posted Dec 3, 2013
Free room upgrade upon arrival of the hotel, friendly staff, great food available. It was a fantastic experience at Aluxes!
Jan 6, 2013 by Quality
Thank you for taking the time to provide your feedback regarding our hotel. We are glad that your needs were surpassed and you had a fantastic experience. Waiting to have a new opportunity to welcome you to Privilege Aluxes and the desire to give the best of our attention.
for Everyoneby A verified traveler from Fairfax, VA
Great VacationPosted Dec 2, 2013
Pros: The staff, service, food, rooms, pool and beach was excellent. Just a fantastic time. Be sure to try the Victoria beer.
Cons: The bed was too soft. Whenever I moved or my wife moved it would shake the bed so we would wake each other up.
Location: The location is excellent. It's walking distance to shops, the ferry, and nightlife.
Be sure to hire a car services before you get there. Transfer USA was waiting for us, round trip to the ferry was $65. Once on the island, don't bother renting a taxi from the ferry to the hotel, it is a nice 8 minute walk. If you want a relaxing and quiet vacation, this is the place. The island is beautiful, the water is crystal clear. We rented a golf cart for the day to go to the south end of the island and to explore the island; it was well worth it. The hotel's beach front is very nice, clean and the water is clear, but if you walk to the right just a few hundred yards you will find the beach and water to be beautiful. Be sure to walk to the Avalon Hotel, the walk is magnificent.
Jan 5, 2013 by Quality
Thank you for taking the time to provide your feedback regarding our hotel. We are glad that you enjoyed a relaxing and quiet vacation as this is the atmosphere that Privilege Aluxes is proud to provide to our valued guests. We would love to see you again in this slice of paradise to offer another great vacation.
for Couplesby Brian from Las Vegas, NV
Amazing vacation destination!Posted Dec 1, 2013
Pros: The staff was great, and never pressured us to get anything that wasn't part of the all inclusive. The massages were great and well priced.
Cons: The A/C was very sensitive and would come on for about 10 seconds every two minutes to maintain the correct temp. This could be annoying when sleeping
Location: Right on the beach, close to shopping and dinning. Make sure to visit the Dolphin Experience if you have any interest in sea life.
My girlfriend and I spent 4 nights here over the American Thanksgiving week. From the moment we booked the vacation until the minute we arrived back at the airport to fly home we couldn't have been treated better. We chose to contact the hotel to ask about trasportation to and from the airport in Cancun. They use a company that met us right outside of the customs area and drove us directly to the ferry terminal. They handed us our ferry tickets and told us we would be met on the island by another employee to take us to the hotel. As soon as we walked off the ferry we were met by the next employee who had a taxi waiting and had us at the hotel within minutes. Everyone was very professional, and there were no stops at a "friends" shack to try to sell us trinckets. The service was the same on our return trip to the airport on our way home. Upon arriving at the hotel we were met with sparkling wine and moist towels to wipe our faces. The check in process was easy and quick. Our room was not ready as we had arrived before the 3:00PM check in time. Jose provided us with our all inclusive wrist bands and a place to change into our beach clothes. We checked our bags with the bellman and started to explore. The hotel, and grounds, were immaculate. We ended up at the beach bar where we met Gaspar and Angel who made sure that our glasses were never empty. Enrique, at the pool bar, was just as helpful. Our room was awesome as well!
Jan 2, 2013 by Quality
Thank you very much for your review. We were delighted to learn you found the hotel and grounds to be immaculate, our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them. We look forward to welcoming you back soon!
for Everyoneby alison from midlothian, VA
privilege aluxes isla mujeresPosted Nov 30, 2013
Pros: it was a great experience and we will go back!!!
Cons: wish we had a better view from our balcony
Location: the island is very small and there are many little restaurants and shops around the area. there are excursions on the island
we had a great vacation at privilege aluxes isla mujeres. the hotel and beach were beautiful!! the staff was wonderful and worked very hard!!!
Jan 1, 2013 by Quality
Thank you for choosing Privilege Aluxes as your holiday destination and thank you for your kind words. We are delighted to read that you had a great vacation in this slice of paradise getting the best service! We hope to see you soon again to offer another unforgetable experience.
for Couplesby Randy from Houston Texas
Posted Nov 28, 2013
Pros: If you are not in a hurry to get there, take the ADO bus from the airport to the bus station, then take a taxi from there to the ferry landing.
Cons: It will save you a lot of money. When coming back, the cab drivers can be a bit pushy and will try to over charge, be firm about transport back to ADO
Location: Bus station and they will loosen up and start negotiating with you, then its up to you "strait to airport or bus station" Stick to your guns on this..
Although this hotel is the small side and on a small island it does no lack in what it has to offer. First of all the staff, with the exception of one or two that may have just been having a bad day, were excellent and treated everyone staying there with the utmost respect. Our room was more than adequate and was kept very clean. Not too many choices as far as television goes, but who goes on vacation to watch television? The food was fantastic, if anyone says different, they are crazy. I do not think I tasted anything bad the entire week we were there. I would highly recommend that anyone staying there spends a little extra for the "All-Inclusive" WE say some people there that were on the "European Plan" and they got nothing that we didn't get, except a bill. Beer and drinks were top-notch and the bar tenders really knew how to mix drinks very well. The beach and the pool were kept very neat and clean. The island is very safe and my wife and I did not hesitate to walk everywhere even at night, she even went shopping by herself without any problem at all. The people on the island are very nice and not too pushy at the shops. The clubs were OK, not too much night-life, but enough to go out and have a little fun if you feel like it. If not, the hotel usually had someone playing and singing at the beach bar at night. Rent a golf cart and go see the cliffs its "Amazing". Hotel is close enough to walk to from the ferry dock or take a taxi, it only cost about three dollars.
Jan 1, 2013 by Quality
Thank you for posting your experience with us, we really value your feedback. We are delighted to see you have firstly mentioned our great customer service, we will forward your compliments to our staff. It is great that you enjoyed the food and the All Inclusive options. We totally agree with you regarding the safety of the island and the friendliness of the locals. It was a great pleasure for us to welcome you at Privilege and we look forward to seeing you again.
for Everyoneby Lisa from st. louis, mo
Beautiful hotel on a beautiful beach!Posted Nov 26, 2013
Truly the most relaxing get away my husband and I have ever taken. The staff was very attentive, helpful and nice. The beach is beautiful. The rooms are very nice. The breakfast buffet was very good. Absolutely no complaints. Looking forward to a return visit.
Jan 27, 2013 by Quality
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes having a relaxing time in this awesome slice of paradise. Thank you for your compliments regarding the food and the staff as we know that a good service is essential. We will try our best to make your next stay as pleasant as this one and we look forward to it!
for Everyoneby Eric from Indianapolis, IN
Perfect!Posted Nov 24, 2013
Pros: Size, location, cleanliness, staff, pools--pretty much everything.
Cons: Stronger wifi in the rooms, but not a huge issue at all. More dinner options if you are staying all inclusive.
Location: Hotel is on a small island east of Cancun, and everything that one could possibly want, with the exception of maybe golf, is right on the island.
We have stayed all-inclusive before, stayed in Mexico before, but never on Isla Mujeres. After staying here, I dont know if I will stay anywhere else. Great location, great hotel, great staff, great everything. The rooms were up to date and modern, and spotless. I cant say enough about the staff--everyone was very happy and very helpful. The resort was not a huge sprawling campus, and was located right on the edge of the town, and beach. You could easily walk, bike or golf cart to anything you could possibly want. We felt very safe and very at home constantly. Although we saw a few families with kids, it seems to be geared for adults/couples. We are already planning our next trip. Thanks for a great week.
Jan 26, 2013 by Quality
Thank you very much for your review. We are so happy to read that you had a great vacation. We will share your comments with our team, who certainly will be encouraged by your remarks. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, give you an unforgettable experience, being satisfied and making you feel at home. Looking forward to seeing you soon!
for Everyoneby slee from iowa
Great hotel on beautiful Island!Posted Nov 24, 2013
Pros: Location, beach, nice hotel, rooms.
Cons: Vegetarian options-had a difficult time especially at night. There are one or two options but that does get a bit old.
Location: North beach is the best beach, just walk around the corner! Many wonderful restaurants in the area within a few minutes walk.
We have stayed here before a few times and it gets better each time. Things were a lot more organized and efficient, but we have always loved it either way. Beautiful hotel, grounds, rooms, and beach area. The beach restaurant was great with live music in the evening. Overall super! We will definitely be back next year.
Jan 27, 2013 by Quality
Thank you for your preference and kind words, it is always a pleasure to receive positive feedback. Our customers opinion is such a great assistance for us in our continuing effort of improvement and we are so glad to read your mention regarding the changes from last year. We will try our utmost to make of your next holidays another unforgettable moment.