Ratings based on 1,472 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice Hotel

Posted May 23, 2015
Rooms need to be updated. There isn't any room service available, there is no iPod docks or clocks in the rooms. The bathroom should have toiletries.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 19, 2015
Our trip was 7 nights. & are very pleased with the hotel appearance, hotel was clean, staff was very nice, the daily activities were great. The resort needs to work on better nightlife. I There is only one night club that plays pretty good music but it's small. The food was excellent (breakfast, lunch & dinner) buffets. One thing I wasn't very pleased was the fact that you needed to make reservations 2 days in advance to get a restaurant reservation. The resort has three you can pick from 1) Italian 2) steakhouse 3) Japanese Our overall experience was great & we would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Good location n very clean hotel

Posted May 17, 2015
Hotel was very nice and clean, staff very friendly, activities were good, entertainment too was good and fun. I would improve the 24 hour food service area (sport bar) or change it. The dinner restaurant reservation system could be improved. I Didn't care for waiting online for dinner reservations daily. But over all a place that I would recommend friends n family bc of location of shops/clubs/beach location.
5 out of 5
Recommended
for Other
by A verified travelerfrom Texas

Lively!

Posted May 12, 2015
Pros: Love that just about every room has an ocean view without having to upgrade, location, party pool and buffet.
Cons: mattress are a too firm for me but for a few nights in paradise I'll survive.
Location: Shopping, Starbucks across the street, the Ferry steps away, Clubs and dining all around. No need to take the bus anywhere.
This was our second stay at the Riu Cancun, we loved it before the remodel and we love it now. The location is perfect and the buffet is top notch.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Excellent staff

Posted May 9, 2015
Beautiful place. Loved the staff and entertainment.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom indiana

Great hotel close to everything

Posted May 6, 2015
We have been to cancun 11 times and stayed at a different resort each time. Riu cancun has the best buffet food and selection by far. The resort is in a great location. You can walk everywhere from a new grocery store across the street to shopping to the night clubs. All the staff were super friendly and resort was spotless. The entertainment staff were great and fun shows every night. I would highly recommend this resort
5 out of 5
Recommended
for Couples
by A verified traveler

Nice Hotel, Nice Staff

Posted May 5, 2015
Cons: Swim up bar pool was pretty gross to be in. It didn't get any cleaner the whole time we were there.
Beach was a little rocky in front of the hotel but overall a very nice place to stay. Buffet style food that was overall good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R.

Amazing Hotel at a GREAT Location

Posted May 4, 2015
I recently visited the Riu Cancun for a trip with my boyfriend and boy were we impressed! We stayed in the Junior Suite which is beautiful! Our favorite part of the room was the large balcony which overlooked the ocean and all of the pool area making it a great spot for pictures and to relax if we didn't feel like leaving the room. The hotel is only a short 5 minute walk from all of the nightlife and many other hotels which was convenient for us. The hotel staff was amazing!!! They answered all of our questions, they had wonderful personalities, and they kept the excitement alive for all of the individuals staying there. I would highly recommend this hotel in the future!! Best vacation thus far!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Beautiful hotel by beach

Posted May 1, 2015
Such a great experience. The beach is literally right outside the hotel. I went for my friends birthday and without even telling them, the hotel staff came while we were out and decorated the room with balloons and stuff for the bday girl. So sweet and very thoughtful. Everyone was so nice and the hotel was always so clean. Such a great hotel to stay at. Riu cancun will be a hotel I visit again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ca

The Stay

Posted Apr 30, 2015
Great Hotel, young crowd. staff was great. I was just a little unsatisfied with the room. I had no clock, WiFi didn't work at all, no room service available. Phone Numbers were not available. You had to read all paper work to get info you needed. Map given was not that helpful. Other then that it was a busy fun place.