Ratings based on 1,108 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 17, 2014
Pros: Location is great for those who like to go out at night.
Cons: The specialty restaurants were nothing special. The buffet was above average to most other places in Cancun in our experiences.
The hotel food was good. The staff was at at times rude to people and felt like they should get tipped more, especially at pool bar. Frank at the corner bar made the best drinks int he whole facility. Skip the steak and Italian restaurants. Nothing to see there!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Better than I expected.

Posted Sep 9, 2014
Cons: Would be great if the staff spoke more english
Location: close to town and various means of transportation, but really no need to leave the grounds
Overall very happy with our experience. Hotel was beautiful,clean, very friendly service and the grounds were extraordinary. I would highly recommend and do plan on returning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nothing negative to say!

Posted Sep 7, 2014
Amazing resort with everything you need! Great location within walking distance to the main street, staff are so friendly and personable, they really go out of their way to make you enjoy your stay as much as possible. Fantastic nightly entertainment, lively atmosphere & easy to make friends with other guests, great food choices including the buffet - no need to leave the resort for food. Would definitely stay here again and recommend to anyone looking to have a stress free holiday without paying the world. Loved my visit to Riu Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Highly recommend Riu and the fabulous hotel staff

Posted Sep 5, 2014
Pros: All inclusive makes it a real holiday. The staff were so friendly and helpful and the food at the restaurants and buffet was fantastic.
Cons: 1. No available chairs around the pool at any time during our 4 night stay. 2. The food at the Steakhouse Restaurant was a let down.
Location: You don't even need to leave the resort, its all there!
From the minute we arrived at the resort we were looked after. The happy hotel staff helped to make our experience that much better. We will take away great memories from Riu Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI USA

Excellent Location

Posted Sep 2, 2014
Pros: Everything.
Cons: The WIFI needs some improvement. Work on the Access Points to increase the signal. I'm a Network Tech myself an i know you can do much better.
Location: Grate location, close to everything.
Just Excellent.. This was my 3rd stay at the Riu Cancun Hotel, looking forward for another stay in the near future.Thank You.
5 out of 5
Recommended
for Everyone
by A verified traveler from Castelo, ES, Brazil

Awesome Hotel

Posted Aug 28, 2014
Pros: Everything. Proximity to the clubs. Rooms with awesome ocean view.
Location: Greaattttt location. Could not be any better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
The RIU is excellent, after remodeling, but previous vintage style was good as well!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Great! Have stayed 3 times at this hotel. Will come back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very nice views

Posted Aug 20, 2014
Pros: all inclusive
Cons: none
none, the hotel was great was currently remodeled service was excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Wouldn't Change a Thing!

Posted Aug 18, 2014
Everything was wonderful! The Whole Experience... the food, the beach, the entertainment crew, the shows and the staff! My wife and I do not have kids, but the entertainment staff did a wonderful job with all the kids that were there and I would recommend it for all parties, from Families to Bach Parties / College Frat Vacays! There was 4 different pools that all had a variety of people in them and they were all sort of different and geared towards different types of people. Lots of activites each day from Pool Volleyball to Beach Volleyball to Water Polo. Beach was Beautiful!