Ratings based on 1,429 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Very modern hotel

Posted Apr 24, 2015
let me start by saying that u get your money's worth when coming to this hotel. Drinks= Ok.. watered-down.. I also noticed that they use cheap liquor... you won't see any branded bottles.. Food= Alot to choose from, but after three days on breakfast lunch and dinner buffet, you start to notice that they serve almost the same thing.. Room= Beautiful view and service is excellent...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel But Not a FAN of the new décor.

Posted Apr 24, 2015
Pros: Location to the beach and outside activities, nightlife and shopping
Cons: The food was palatable but nothing to write home about. It was the same thing over and over again with nothing to differentiate it from day to day.
Location: Shopping, water activities, night clubs are all Close by
My husband and I have been to RIU Cancun 4 years in a row. We came back this year because we were excited to see the NEW décor and hoped it would be an improvement over what we thought was a GREAT place to stay. NOT SO MUCH... We don't like the new Modern décor. Clean for sure but all the glass just feels cold and not as homey as before. The staff was Wonderful and we found that Marlene, Hernandez and Renee, J Carlos took GREAT care of us, in the dining rooms and bars. That's why we just don't understand why the towel guy is so rude, and why he has to be that way.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great location

Posted Apr 24, 2015
Great location. Walking distance to clubs and restaurants. The rooms were okay and I would have liked more food options and more waiters walking around instead of having to go get my own drinks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Apr 21, 2015
Only issue was "king" bed was two doubles pushed together.
3 out of 5
by A verified travelerfrom Callejas

The staff was much better in 2007

Posted Apr 21, 2015
The hotel staff and entertainment team was much better in 2007 and 2008. We tried to make a reservation for the steak house @ the Riu Cancun where we stay this last time. The girl (Page) was in charge at that time and she said that everything was booked from Tuesday to Saturday and she couldn't put us on the reservation list just for us to experiment the food. My husband and I were not trying to "experiment" since this was our 3rd time going there. Not happy how she treated us. Room was clean, the buffet food was ok. Most definitely not going back to Riu Cancun!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Great Value for everything included.

Posted Apr 20, 2015
Pros: Proximity to Coco Bongo and shops.
Cons: Local calls should be part of the All-Inclusive. Cable should have more English-Language Channels.
Location: Everything is close by which made walking to places much favorable.
Hotel is very clean and everyone is so polite and attentive to all your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

spring break

Posted Apr 17, 2015
Beautiful, clean hotel. Staff was great! Food was a little different at first but there was a wide variety to choose from for even the pickiest eaters. We were there with High School spring breakers and I thought that there should be a club open for them in the evening regardless of their age.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great service, great staff, clean, nice beach.

Posted Apr 12, 2015
Everything was really nice, good food, although there was problems with the power for a couple days. One of those days we had to get up at 6am and there was no light to get ready to go on a tour. But other than that it was great. The Hotel did send letters of apology and fruit for the inconvenience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Amazing balcony view. Friendly staff. Beautiful hotel. Just make sure to book your dinner reservations as soon as you check in (you needed to rsvp two days in advance for the nicer restaurants in the hotel)
3 out of 5
Recommended
for Students
by A verified travelerfrom Miami

Good Stay

Posted Apr 6, 2015
Pros: Prime beach property.
Cons: The food needs to improve, the restaurants were half empty and you could only get in with a reservation.
Location: Great location, a few blocks away from the big nightclubs.
Nice hotel infront of the beach, it was recently renovated. The food was OK, the hotel staff we´re great. Nice ocean view room with a balcony. Not a great hotel but you get your money´s worth.