Ratings based on 1,142 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

safety in shower, toilet, floor

Posted Nov 25, 2014
more hand holds in all areas - difficult for handicapped people
3 out of 5
by A verified travelerfrom Tacoma, WA

Very loud, not relaxing

Posted Nov 20, 2014
Pros: The staff and cleanliness was awesome.
Cons: Noise control
Location: Awesome supermarket right across the street above a garage. Like a Whole foods or a Metropolitan Market, very upscale. Also lots of malls.
The biggest complain I have was the noise at ALL HOURS day and night. We slept with our slider open and people were so loud until 3am, we could hear them on the 12th floor. So we had to shut the door, then we just heard the slamming of the hall doors all night. They cater to a younger party crowd. Not for me.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Great

Posted Nov 16, 2014
Located in a great location within a short walking distance 2 night entertainment activities, gift shops, Isla Mujeres travel dock, and restaurants. Site also offered good entertaining onsite stage activities both cultural and contemporary.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2014
My family had a good time for five days. Hotel lobby was very clean and modern but wifi is horrible. Swimming pool had too many smoker so family vacation not good place. Food is definitely good also restaurant clark was really kindness.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Waverly, NY

Our stay was amazing, the hotel staff was awesome

Posted Nov 12, 2014
Pros: Again the staff and cleanliness.
Cons: If anything could be improved would be the food, more fresh seafood.
Location: We walked downtown to carlos and charlies and did some shopping, also ferry to Isla Murejes.
From the moment we checked-in, we were greeted with smiles and fresh cocktail. Our room was ready early, the service from housekeeping to bar to management was top of the line. We really enjoyed Angelica in La Punta Bar with Rafa and Maggy, they left an impression on us. We were impressed how clean the resort was, the staff was constantly cleaning, again great stay and would recommend RIU to all of our friends, and have already started looking at RIU in other locations, but we think it will hard to compare to RIU Cancun, it is a 5 star!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, Fl

Vacation Weekend

Posted Nov 10, 2014
Pros: Really enjoyed the hotel, atmosphere was nice, location was perfect. In walking distance to shopping, restaurants, nightclubs. The food and drinks were good with lots of variety to chose from. Staff was very friendly and helpful. Cons: The hotel had a weird smell in the main lobby, unsure of the cause of smell. Hallways to rooms and elevators very humid. Wish there was a little bit more entertainment. However despite these few things we would definitely plan to stay at Riu Cancun again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis, MO

Great choice for Cancun

Posted Nov 9, 2014
We've stayed here several times. It's been consistently great! Location is great, food is good, beach is nice. We highly recommend and when we go back to Cancun this is where we'll stay!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Great location, Great Staff

Posted Nov 4, 2014
Pros: Location, room comfort, great staff, decent food.
Cons: Food could always be better. Hot tubs didn't work.
Location: Beaches are great. Near shopping.
Just went back for the second year in a row. Hotel has been remodeled. Looks good. Some things better some not so much. Great staff at this hotel. Always helpful with all your needs. Nice beach, good pools, food is OK. Had a great stay. Very comfortable rooms and beds. Will go back for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great All-Inclusive

Posted Nov 4, 2014
Very close to the beach with great, extremely attentive staff. Number one choice in Cancun and in the heart of the hotel zone.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Franklin, IN

Very nice all-inclusive

Posted Nov 3, 2014
Pros: The staff were great. Excellent service and good food with great variety.
Cons: The elevators weren't working well when we were there and were very stuffy inside They were working on them though so they were aware of the issue.
We went with several other couples for an adult-only vacation. The hotel was beautiful and very well-maintained. Beautiful pools! Staff were friendly and always available. The food was great and we were very pleased with the restaurants and buffet. Only suggestions would be better (more upbeat) music by the swim up bar and higher quality tequila. Overall, we had a great time!