Ratings based on 1,408 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Catarina

Ótima localização

Posted Mar 30, 2015
Pros: Localização, infra-estrutura, limpeza e entretenimento.
Cons: P/ um hotel 5 estrelas, a comida deveria ser excelente, e não simplesmente muito boa. Portas dos quartos batem, deveriam melhorar sistema de amortecim
Location: Excelente. Tem lojas com artesanato mexicano, supermercado, empresa pra troca de moeda, farmácia, baladas, etc.
Permanecemos no hotel por 9 dias e foi uma experiência incrível. Hotel localizado em frente ao mar (calmo) e próximo a comércio e baladas. Fomos a pé para o Cocobongo. O hotel conta com área para piscina para quem quer mais agito com música e brincadeiras e também uma parte mais relax. Conta com wifi free nas áreas sociais por tempo ilimitado. Também tem cofre disponível no quarto. Equipamentos náuticos não motorizados disponíveis, como: caiaque e stand up. Limpeza impecável.
3 out of 5
by A verified traveler

Posted Mar 30, 2015
The hotel is definitely much nicer in the pictures. The guest rooms are very plain and boring. The beds are very uncomfortable and small. The bottled waters inside the minibar were used and never replaced with sealed ones. The towels were not clean. The food is mediocre. They have 4 restaurants of which you must make reservations 2 days ahead of time. So the first 2 days your only option is the buffet. And the alcohol is basic house alcohol. Will not be returning again. The only nice part of the hotel is the beach and the view.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yuma, AZ

Great Hotel with amazing view.

Posted Mar 27, 2015
Absolutely amazing hotel and I would recommend it to everyone. Had a great time on the beach and in the pool with the swim-up bar. The staff was very curious and the food was amazing. Great location with a short walk to the clubs and restaurants. Great view from our ocean view room. Great Hotel chain and the all inclusive aspect was great. We jumped between all three hotels on the island and were able to enjoy all the amenities of each establishment. We would gladly stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, near to the beach

Posted Mar 24, 2015
Overall everything was good comfortab food vas excellent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Nice Hotel

Posted Mar 24, 2015
Pros: Close to the beach. Friendly staff. Wide variety of food at dining areas.
Cons: We asked for a king size bed and our room had two full size pushed together.
Location: We stayed on site the entire time.
We had a wonderful time at Riu Cancun. We would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Pros: The spaciousness, the beach accessibility, the pool bar, and the great food.
Cons: We felt that the bed mattresses were too hard which made sleeping comfort not optimal.
Location: We stayed inside the hotel premisses during the entire stay.
We loved our stay at this hotel, from the food, which always seemed fresh, to the service, entertainment, and accommodations. Would come back anytime!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom saint louis

Best location ever

Posted Mar 23, 2015
I loved the place bc not only it was a great hotel but the staff was excellent too. Real close to downtown and everything was walking distance. Most definitely will stay there next time
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to beach and city. Great locatio

Posted Mar 23, 2015
Absolute blast! Will definitely go back some day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Overall it was a good experience staying at this hotel. The only thing I have to complain about is that the room smelled really strong like humidity and some of the staff were a little rude.
3 out of 5
by A verified travelerfrom LA, USA

Nice location, poor customer service

Posted Mar 21, 2015
They charge for Wi-Fi, which doesn't work appropriately... They gave me room where restroom pipes were broken, and all bathroom was in the water from toilet leak, I requested to change my room, and now i got shower clogg problem. 15min I was calling to customer service from the room, because shower drain was clogged, and it was impossible to take shower, no one answered the phone so I can get help, then I went downstairs and saw 5 employees standing there, I requested to see manager, they said manager left, and will be here tomorrow 8pm. To my question why they were not answering to the calls, they didn't had any answer, instead they we're looking at me like an idiots. Food was good, overal its ok, just poor customer service, and it's not nice they don't give you free Wi-Fi, and even when you pay, still doesn't work. Also it smells bad from their pillows.