Ratings based on 1,334 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Great hotel except

Posted Jan 20, 2015
Great hotel except for the food. Buffet was hit and miss but the Italian and steak restaurants were below average. Did not expect great cuisine but food should be a lot better. Otherwise great hotel and staff and had a wonderful time.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 20, 2015
Cons: Aircondition didn't work well when I tried to set 25C. Room is too humid
Location: Location is great. 5 minutes walk to ferry, 2 minutes walk to supermarket and the plaza, where most of the tours gather in the morning
Overall is good. Staff, food, location are good. But not much entertainment in the hotel. Also the room is too humid.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location with ample space

Posted Jan 19, 2015
Pros: Staff and cleanliness
Cons: Better pillows
Location: Excellent location located across the street from a mall
We have been to this hotel several times. I was impressed with the modifications made to the hotel. The entire staff was absolutley tentative to any needs and the cleaning staff never stop.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jan 19, 2015
Pros: Everything
Cons: Not much
Location: Well located for shopping (across the road). Many bars and restaurants within walking distances but who would need it?
Sensational value. Gorgeous girls. Great food. Buffet at Miramar can't be beaten. Very well run and the beach is awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!!!

Posted Jan 16, 2015
We stayed from 1/5/15-1/11/15. This hotel exceeded our expectations! The staff is great and our rooms were very clean and comfortable! Great location! The food was great- so many great options on the buffet!! Would definetly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beach was kind of small but enjoyable

Posted Jan 13, 2015
We had a great time but as always in Mexico the beds are too firm. Great help whenever we asked for it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
Loved this hotel would totally recomened.. Staff very friendly
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Juiz de Fora - MG - Brasil

Muito bom!

Posted Jan 13, 2015
Pros: Localização, infraestrutura, acomodaçoes,staff, comida e bebida.
Cons: Maior divlgação atividades diárias. Solução problema da insuficiencia de espreguiçadeiras na praia e piscina. Aumento reserva restaurantes temáticos.
Location: A localização é muito boa. Nas proximidades, tem comercio e boas casas noturnas, inclusive Coco Bongo.
Chegamos no hotel, no dia 31 de dezembro, para passar o reveillon, que foi excepcional. Embora,para participar da ceia, houvesse necessidade de reserva, conseguimos fazer a tempo, e desfrutar de uma excelente ceia. As instalações são muito boas, o staff é excelente e, de um modo geral, a comida e a bebida também são muito boas. A crítica que faço é quanto aos copos de plastico no restaurante prinicipal e ao numero insuficente de espegriçadeiras na areia e ao redor das piscinais, que têm que ser "marcadas" com toalhas bem cedo, sob pena de não conseguir lugar... Deve ter hospede que deixa o lugar marcado de madrugada. Acredito, na verdade, que, pelo numero de hospedes, não haja mesmo espaço para colocar espreguiçadeira para todos!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, close to beach, great view!

Posted Jan 13, 2015
Had a great experience for my 1st time in Cancun. Great staff, very interactive. Drinks available easily and great location to beach and other areas downtown. Most sun by pool in morning/early afternoon so hit the pools 1st. Overall happy with our experience!
2 out of 5
by A verified travelerfrom Atlanta Ga

Posted Jan 9, 2015
I was not happy with the staff at all they were rude most of them they wanted their tips and also they look did you like there better than you and that's one thing that made me feel very uncomfortable and I am not going to go back to Cancun ever again! The resort was extremely small too. There was no entertainment throughout the day and after the second day I was very bored.