Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, Fl

Vacation Weekend

Posted Nov 10, 2014
Pros: Really enjoyed the hotel, atmosphere was nice, location was perfect. In walking distance to shopping, restaurants, nightclubs. The food and drinks were good with lots of variety to chose from. Staff was very friendly and helpful. Cons: The hotel had a weird smell in the main lobby, unsure of the cause of smell. Hallways to rooms and elevators very humid. Wish there was a little bit more entertainment. However despite these few things we would definitely plan to stay at Riu Cancun again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Great location, Great Staff

Posted Nov 4, 2014
Pros: Location, room comfort, great staff, decent food.
Cons: Food could always be better. Hot tubs didn't work.
Location: Beaches are great. Near shopping.
Just went back for the second year in a row. Hotel has been remodeled. Looks good. Some things better some not so much. Great staff at this hotel. Always helpful with all your needs. Nice beach, good pools, food is OK. Had a great stay. Very comfortable rooms and beds. Will go back for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great All-Inclusive

Posted Nov 4, 2014
Very close to the beach with great, extremely attentive staff. Number one choice in Cancun and in the heart of the hotel zone.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Franklin, IN

Very nice all-inclusive

Posted Nov 3, 2014
Pros: The staff were great. Excellent service and good food with great variety.
Cons: The elevators weren't working well when we were there and were very stuffy inside They were working on them though so they were aware of the issue.
We went with several other couples for an adult-only vacation. The hotel was beautiful and very well-maintained. Beautiful pools! Staff were friendly and always available. The food was great and we were very pleased with the restaurants and buffet. Only suggestions would be better (more upbeat) music by the swim up bar and higher quality tequila. Overall, we had a great time!
3 out of 5
by A verified traveler

OK

Posted Nov 3, 2014
Humid room - so humid the floors stayed wet -- Water in the shower smelled terrible -- Needed more activities
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo NY

My stay was wonderful and I enjoyed the staff!

Posted Oct 31, 2014
Pros: The rooms were very nice. The food was good. The drinks were nonstop. The staff was very helpful and professional while still having a sense of humor!
Cons: Free 24hr Wifi in the lobby! larger weight room with free weights and fitness staff! DVD players or access to Netflix on the TV's!
Location: Location was good and close to everything in the city. Shopping, Restaurants, night clubs and other activities like Jet ski's, snorkeling & tours (;
I had such a wonderful time and I look forward to coming again next year!! The food was good and the drinks were too!! I did lose my cell phone, and all of my info in it but that didn't stop me from having a great time!! I would go back in a heart beat! Maybe 2 weeks next time!! Looking forward to the next trip!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wareham, Mass

Posted Oct 28, 2014
Cons: need a clock in room
I had a wonderful stay at the hotel - everything you could want is right at your fingertips -everyone is very accommodating and can't do enough to make your stay exceptional
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bend, Or

Great Hotel

Posted Oct 28, 2014
Loved our experience at this resort. Pros; Great beach, excellent service from the staff, good food selection at the buffet, walking distance to shopping and entertainment, view from the room Cons; Italian restaurant was not very good. Bed was a little hard Overall I would highly recommend this resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston MA.

Loved Riu Cancun!!

Posted Oct 23, 2014
Pros: Location, food quality and selection, things to do / entrainment.
Cons: 1 thing that kinda stuck out to me was the bed in the room. It was uncomfortable to me, just on the hard side.
Location: Mall, clubs and restaurants downtowe.
I went to cancun last year and loved it, I went this year and loved it even more. I stayed at Riu Cancun. I would recommend this resort 100%. Location was awesome, in walking distance to downtown clubs and restaurants. Food was really good, entertainment was fun ( pool side daily, night time shows for kids and adults, cook out at pool, Also the entrainment staff go out at night to clubs in bus or taxi, u can go with them in group vip kinda style- all of which aren't advertised which im really surprised).
5 out of 5
Recommended
for Couples
by A verified traveler

Very Good Hotel

Posted Oct 22, 2014
Pros: Mainly the cleanliness and staff,
Cons: Fix the mleak in the bar roof
Location: Shopping over the road, ferry to island close by
Very Clean, staff very pleasant and helpful. food in buffet excellent, steakhouse not quite as good, overall, a very good experience