Ratings based on 1,419 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

spring break

Posted Apr 17, 2015
Beautiful, clean hotel. Staff was great! Food was a little different at first but there was a wide variety to choose from for even the pickiest eaters. We were there with High School spring breakers and I thought that there should be a club open for them in the evening regardless of their age.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great service, great staff, clean, nice beach.

Posted Apr 12, 2015
Everything was really nice, good food, although there was problems with the power for a couple days. One of those days we had to get up at 6am and there was no light to get ready to go on a tour. But other than that it was great. The Hotel did send letters of apology and fruit for the inconvenience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Amazing balcony view. Friendly staff. Beautiful hotel. Just make sure to book your dinner reservations as soon as you check in (you needed to rsvp two days in advance for the nicer restaurants in the hotel)
3 out of 5
Recommended
for Students
by A verified travelerfrom Miami

Good Stay

Posted Apr 6, 2015
Pros: Prime beach property.
Cons: The food needs to improve, the restaurants were half empty and you could only get in with a reservation.
Location: Great location, a few blocks away from the big nightclubs.
Nice hotel infront of the beach, it was recently renovated. The food was OK, the hotel staff we´re great. Nice ocean view room with a balcony. Not a great hotel but you get your money´s worth.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

Spring 2015

Posted Apr 4, 2015
Very nice and clean . Food ok can find something as so mixh to choose from. Staff very nice and pleasant beach and pools awesome. Wish more entertainment at night not much to do after dinner unlesss fo off to a club in cancun . Overall very nice place to stay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Catarina

Ótima localização

Posted Mar 30, 2015
Pros: Localização, infra-estrutura, limpeza e entretenimento.
Cons: P/ um hotel 5 estrelas, a comida deveria ser excelente, e não simplesmente muito boa. Portas dos quartos batem, deveriam melhorar sistema de amortecim
Location: Excelente. Tem lojas com artesanato mexicano, supermercado, empresa pra troca de moeda, farmácia, baladas, etc.
Permanecemos no hotel por 9 dias e foi uma experiência incrível. Hotel localizado em frente ao mar (calmo) e próximo a comércio e baladas. Fomos a pé para o Cocobongo. O hotel conta com área para piscina para quem quer mais agito com música e brincadeiras e também uma parte mais relax. Conta com wifi free nas áreas sociais por tempo ilimitado. Também tem cofre disponível no quarto. Equipamentos náuticos não motorizados disponíveis, como: caiaque e stand up. Limpeza impecável.
3 out of 5
by A verified traveler

Posted Mar 30, 2015
The hotel is definitely much nicer in the pictures. The guest rooms are very plain and boring. The beds are very uncomfortable and small. The bottled waters inside the minibar were used and never replaced with sealed ones. The towels were not clean. The food is mediocre. They have 4 restaurants of which you must make reservations 2 days ahead of time. So the first 2 days your only option is the buffet. And the alcohol is basic house alcohol. Will not be returning again. The only nice part of the hotel is the beach and the view.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yuma, AZ

Great Hotel with amazing view.

Posted Mar 27, 2015
Absolutely amazing hotel and I would recommend it to everyone. Had a great time on the beach and in the pool with the swim-up bar. The staff was very curious and the food was amazing. Great location with a short walk to the clubs and restaurants. Great view from our ocean view room. Great Hotel chain and the all inclusive aspect was great. We jumped between all three hotels on the island and were able to enjoy all the amenities of each establishment. We would gladly stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, near to the beach

Posted Mar 24, 2015
Overall everything was good comfortab food vas excellent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Nice Hotel

Posted Mar 24, 2015
Pros: Close to the beach. Friendly staff. Wide variety of food at dining areas.
Cons: We asked for a king size bed and our room had two full size pushed together.
Location: We stayed on site the entire time.
We had a wonderful time at Riu Cancun. We would stay there again.