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Reviews of Riu Caribe - All Inclusive

3.5 out of 5
Riu Caribe - All Inclusive
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 1037 out of 2215 reviews" "
Rating 8 - Good. 547 out of 2215 reviews" "
Rating 6 - Okay. 313 out of 2215 reviews" "
Rating 4 - Poor. 142 out of 2215 reviews" "
Rating 2 - Terrible. 176 out of 2215 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yvette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation, had a blast!
Stayed 7 nights in Mar 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Dustin James Gerald

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Martha, Sanford

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Martha,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Shufrah Rahmah

Liked: Cleanliness, property conditions & facilities
Good facility, staff could be nicer
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Shufrah Rahmah,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Greg Alan, Battle Creek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and great staff
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Greg Alan,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful property. The beach was wonderful. The main buffet restaurant was great, with lots of good seafood. The staff were all very professional throughout the resort. My family had a wonderful vacation at the Riu Caribe. Israel in the pool bar was awesome! And the front desk was very organized and polite. We will be back again soon!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Courtney,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. They maintain it so well.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 26, 2024
Dear Rachel,We are very grateful for your fabulous evaluation.It is very gratifying to learn you enjoyed your holiday.Thank you for choosing us!Wishing to welcome you again soon, Rachel.Warmest wishes!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 5 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 26, 2024
Dear Stephanie,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull evaluation will be passed on.We really look forward to welcoming you again soon, Stephanie!Kindest Regards,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Christine M

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, staff was friendly and helpful. Entertainment was fun. Beach was beautiful pools were nice as well.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Christine M,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Jorden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort! I would definitely recommend to others! The only negative was the quality of the food relative to the rest of the resort.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Jorden,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Mar 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have such a great experience! The people were extremely nice, food was delicious, lots of fun activities and parties!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Suzanne,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Li

Liked: Staff & service, property conditions & facilities
Nice and updated property. Staff is friendly and beach is nice. Food is good in general except the Asian food is very low quality. The hotel has a nice setup where the guest gets a small balcony with ocean view.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 12, 2024
Dear Li,Thank you very much for staying with us.It is wonderful to learn you had a nice time with us. Our aim is to please and your praise lets us know we are doing our job.We would love to have you back, Li.Loving wishes!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Zoe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 5 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 12, 2024
Dear Zoe,We are very grateful to read that you gave us the opportunity to prove that all the positive reviews that we have are based on the reality of our hotel and the result of the work of our lovely staff.Thank you very much!We hope to see you again very soon.Love you back, Zoe,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Tomasz, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

thomasina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there’s no security on the pool/beach area and my purse was stolen. Very little support from staff
Stayed 3 nights in Dec 2023
Response from Online Reputation Manager on Mar 11, 2024
Dear thomasina,Thank you for taking the time out to leave a review!We are really concerned about the missing items and that you did not feel well attended by our staff. In a vacation environment where guests meet many people from all over the world, whom they do not know personally, we always recommend that you avoid uncomfortable situations or putting your personal belongings at unnecessary risk by taking care of them just as you would at home.We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Sharlene

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Lori

Traveled with family
Super clean resort. Staff were excellent. Food was very good for a buffet. We would go back again
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Lori,Thank you very much for your comment,It was an honor to welcome you to our facilities, and we are pleased to know that your stay was memorable.We hope to be your hosts again.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

George Marie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 6, 2024
Dear Steven,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the shows, restaurants, dance themed parties, and the staff was amazing - friendly, helpful, and always smiling.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 5, 2024
Dear Crystal,We count ourselves lucky to have our lovely guests.We are delighted to learn you had a fantastic holiday.Our staff will feel very rewarded.Thank you very much, Crystal!Loving wishes, Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

nicholas

Stayed 8 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Every was so nice and clean the entire time. Accommodations were excellent
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Brandon, Thank you for staying in our Hotel Riu Caribe, this great recommendation, and five-star review. We are so glad our friendly staff help make your stay comfortable from beginning to end. Your review gives a great perspective to what makes our property very popular for our visitors.It would be great to welcome you soon again!With appreciation,Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Karyna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I just recently arrived back from our family vacation at Riu Caribe. Our vacation at Riu was not great. Our rooms were clean and well maintained. No complaints when it comes to our room and the cleanliness. The pool and beach were nice as well. To give you a bit of a background, we are a Mexican American family but we had 3 family members that flew in from Guadalajara, we are all fluent in Spanish and my brother in law is white. However, my complaints is with the actual hotel servers, reception employees, entertainment and overall service. To begin with, one of my family members is disabled and needs wheelchair accessibility. Days prior to arriving to our vacation I called the hotel to let the staff know that we needed special accommodation room, so they could have it available when we arrived but they said they only had 5 rooms in the entire resort with special accommodations but that they would make a note. We arrived to our vacation and update they did not give us a room. So then I let it pass but did ask for a shower chair when we checked in. I had to ask reception 3 times in order for them to provide one to him. In which they then proceeded to tell me they could provide me an accessible room but it would be a downgrade to our reservations, in which I declined. It’s very sad to see how it’s considered a downgrade, they should offer the same services. The servers/service was not great nor did they ever make us feel special in anyway. I have traveled to other parts
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Karyna, Thank you for taking the time out of your day to give us your feedback. We always strive to provide an exceptional experience to all our guests and it is always troubling to hear that we missed the mark.Please accept our sincere apologies for the inconvenience that has been caused, and how we handled this situation. We are very sorry that you had such an experience with us as this is not our standard.Our guests are our number one priority and we try our best to help as much as we can, especially in situations like this. We will be sure to work with our team to avoid inconveniences like this in the future.It is our hope to have another opportunity to serve you in the future and show you what a true RIU experience looks like. Please receive our warmest regards,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and sweet.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Caribe Online Reputation Manager on Feb 28, 2024
Dear Tony,Thank you very much for your review.We really thank you for your lovely remarks, it is very much appreciated.It is fantastic to read you enjoyed your stay. We would like to see you again soon, Tony.Kindest Greetings!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Mark

Traveled with family
Our stay was as expected. Very friendly staff , safe and comfortable.
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 26, 2024
Dear Mark,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Camila Rafaela Flores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff and property, loved the stat
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 27, 2024
Dear Jake,Thank you for your review. We are glad to learn that you enjoyed your experience during your stay at our Hotel Riu Caribe! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Bradley Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Zaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best hotel but next time ill do ocean view its worth it
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 21, 2024
Dear Zaya,We are honoured by your words.The best gift we can receive is to know that you, as a guest, left us so happy.Now we want you to know that we sincerely hope that you will visit us again soon so that we can provide you with an even better experience.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a short break
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 20, 2024
Dear Daniel,Thank you for your very satisfactory comment,We are happy to know that you enjoyed an unforgettable vacation with us, and we are also happy to know that your review was so positive in general, as it is recognition for our daily efforts.I hope you come back to visit us soon, we are waiting for you here with open arms.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was average. Liquor brands were not "top shelf brands". Wine was disappointing. Everything else was very good.
Stayed 10 nights in Feb 2024
Response from Online Reputation Manager on Feb 20, 2024
Dear Richard,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

eduardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that there wasnt any staff at the beach to order drinks, or the sports bar. Most everything else was very great
Stayed 10 nights in Feb 2024
Response from Online Reputation Manager on Feb 20, 2024
Dear eduardo,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu CaribeOnline Reputation Manager

2/10 Terrible

Isela Isabel

Stayed 3 nights in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

2/10 Terrible

Diana

Traveled with partner
Disliked: Staff & service, amenities
Food was horrible, service was slow. No entertainment
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 19, 2024
Dear Diana,Thank you for your comment,We regret not having met his expectations.We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Efraín

Liked: Cleanliness
Stayed 4 nights in Feb 2024

6/10 Okay

Manpreet

Liked: Cleanliness, staff & service
I like the resort but the food was not great also I am vegetarian and I had very less options to choose from.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 16, 2024
Dear Manpreet,We really appreciate that you took the time to evaluate us and to share your feedback.Normally, RIU hotels offer products suitable for vegetarians that our staff can point out. We always encourage our guests with specific dietary needs to inform our restaurant staff before ordering any meals. Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Robert

Stayed 7 nights in Feb 2024

10/10 Excellent

Mai Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was magnificent!!
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Mai Ying,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Saina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect get away
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 16, 2024
Dear Saina,Thank you for your comment,We are happy to hear that you left with such a good feeling about our facilities and we are very pleased that you were so positive about our work.We hope that you will visit us again soon, so that we can offer you the 100% wonderful experience that we are so well known for.We look forward to seeing you again!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Edgar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían tener coca no Pepsi
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on Feb 16, 2024
Apreciado EdgarGracias por su comentario,Estamos felices de conocer que se marchó con esas buenas sensaciones de nuestras instalaciones y, nos alegra, de corazón, que haya valorado tan positivamente nuestra labor.Le garantizamos que tomamos nota de sussugerencias.Por nuestra parte, deseamos que vuelva pronto a visitarnos, para, de ese modo poder ofrecerle la experiencia 100% maravillosa que tanto nos caracteriza.Le esperamos nuevamente!Cordialmente, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Lynda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6 of us went for 10 days. It’s brand new, awesome entertainment, food was delicious.
Stayed 8 nights in Feb 2024
Response from Hotel Riu Caribe Online Reputation Manager on Feb 13, 2024
Dear Lynda,There is no better feedback than reading that our lovely guests had a well-deserved nice holiday.Thank you very much for your feedback, on behalf of our beautiful staff. It is gratifying to read you enjoyed it.We wish you a fantastic day, Lynda.Loving Regards!Hotel Riu CaribeOnline Reputation Manager