Ratings based on 1,780 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Beauriful and calm beach

Posted May 15, 2015
Pros: Our flight came in early and we arrived at the hotel around 7:30am. Although checkin time was 2pm, we were able to checkin right away and started to enjoy the facility while waiting for our room. The room has a mini bar and safe box free of charges. All the rooms at high level floors have beach views. I suggest requesting room from 5th floor up. Perfect location with calm beaches. Friendly staffs. Free wifi. Cons: Food and drinks are ok even though they have lots of variety. Day entertainments/activities need improvement. Overall: We are very satisfied and would recommend this hotel. Notes: We highly recommend the steak house restaurant. We also liked the Mexican restaurant. Asian restaurant is the worst. Food was soooo bad, we ended up finishing our diner at the buffet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara

En general bien

Posted May 11, 2015
En general bien las instalaciones y el personal que atiende
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

GREAT LOCALE, BEAUTIFUL SCENERY.

Posted May 11, 2015
Pros: VERY CLEAN. LOVED THE TILE THAT IS THROUGH OUT THE PLACE. SERVICE WAS ABOVE BOARD FROM HOTEL STAFF AND BEST DAY TRAVEL STAFF.
Cons: RESTAURANTS THAT NEED RESERVATIONS SHOULD PREPARE MEALS FROM SET MENUS, NOT FROM A BUFFET. THAT WAS THE ONLY DISAPPOINTING ASPECT OF ENTIRE WEEK.
Location: LOCATED ABOUT 4 KM FROM SHOPPING, COCO BONGOS, SENOR FROGS AND LA CAMBALACHE STEAKHOUSE. TRY THE SKIRT STEAK. TO DIE FOR.
LOVED HOTEL. FOOD BLAND AT MAIN BUFFET, BUT NOT TOO BAD. OTHER RESTAURANTS WERE DISAPPOINTING WITH BUFFET STYLE. MISREPRESENTED IN ADS. SERVICE WAS EXCELLENT ON EVERY LEVEL. WOULD RECOMMEND TO EVERYONE. NO REGRETS. CLOSE TO SHOPPING AND AND NIGHT LIFE.
3 out of 5
by A verified traveler

Puede mejorar

Posted May 10, 2015
La comida es rica, la playa también, la atención del personal de recepcion... pesimo. Y uno de nuestros cuartos tenia fuga en el baño y no lo repararon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom aguascalientes, ags

Hotel agradable. Buen servicio.

Posted May 6, 2015
El wi- fi lo cobran en la habitación por lo cual la gente se queda en el lobby para tener acceso a internet. El resto es excelente!!
5 out of 5
Recommended
for Everyone
by A verified traveler

this was our 2nd trip to the Riu Caribe.

Posted May 6, 2015
The staff is wonderful, the food is very good. The pool and ocean are well kept.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Neptune City, NJ

All you need in one location

Posted May 2, 2015
Pros: It is very clean and inviting. No need to leave the hotel and venture elsewhere.
Cons: Put coffee makers in rooms.
Location: The town of Cancun is a short distance away for shopping and the Pirates Cruise dinner is down the road.
This is the second year we have gone to the Riu Caribe and once again, we had a great time. The 3 restaurants and buffet is delicious and the staff is very nice and friendly. The grounds and pool are kept beautifully and the beach is just steps away. The shows at night are very entertaining. Everything you need is right there. Can't wait to go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Keep going back

Posted Apr 27, 2015
nice place lots to do good area, food gets a little old
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Argentina

9 días en familia

Posted Apr 23, 2015
Gran playa, tranquila sin olas. Reservar reposeras temprano. Personal muy amable. La comida aceptable. Habitación amplía con gran vista.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay

Posted Apr 21, 2015
Pros: The location, and the food is generally good.
Cons: Get a different Tequila! Jose Cuervo is AWFUL!
Location: Transportation by bus is very inexpensive. There are many things to do in Cancun. You could go to Talum, Play del Carmen, Cozumel.
When we got to the hotel they could not find our reservations so I called Expedia. They found a room for us for a few nights and then we had to check back with the front desk to see if they finally found our reservation. We were supposed to have a "Deluxe Ocean View-All Inclusive-renovated room." We have stayed at this motel before and that was not a renovated room and not a "Deluxe Ocean View." The maid service was extremely good. Our fridge was filled daily with bottled water, etc. THe front desk service was not that great, but the rest of the service was stellar.