Ratings based on 1,673 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Gifford, Ill
Another great week!Posted Dec 13, 2014
Pros: Beach is wonderful. Pools are great. Staff is always friendly and remember us from year to year! Food is good.
Cons: Service has slacked in the restaurants compared to previous years, especially in the Mexican restaurant and in the morning buffet when sitting outside
This was our 5th time to this hotel. Hotel has continually improved each year, with all of the renovations that have been done. Would go back again anytime.
for Everyoneby A verified travelerfrom Brasil
Excelente escolha!Posted Dec 11, 2014
Pros: Tudo é bem organizado! As piscinas e os restaurantes são ótimos!
Location: É próximo dos shoppings e baladas (andei de ônibus para cima e para baixo!) Só não é tão próximo do aeroporto, mas também não atrapalha em nada.
Antes de viajar, li diversos depoimentos sobre diversos hotéis. O que pude concluir, é que tem muita gente fresca e que adora criticar! Não tenho nenhuma crítica sobre o hotel, comida, bebida ou atendimento! Foi tudo muito bom! Recomendo a todos! Se você não tem frescuras, assim como eu, pode fechar com este hotel sem medo algum pois não irá se arrepender!
for Everyoneby A verified travelerfrom champaign, IL
Great staff and accommodations.Posted Dec 11, 2014
This was our fifth stay at this hotel, and we will definitely be back. The hotel staff, especially Aide, Fernando, and Lili, catered to our every need, and made this a memorable stay. We love the updated look and feel of the hotel!
for Everyoneby A verified travelerfrom Illinois
Nice pools. Nice beachPosted Dec 9, 2014
Bartender "Aide" best bartender in all of Cancun !!!
for Everyoneby A verified travelerfrom Illinois
Beautiful viewsPosted Dec 9, 2014
This is our 4 th year staying at this hotel. Food and entertainment was much better this year then last year. But I felt like they were short staff compare to previous years. Over all it is a great place. I will go again next year.
for Everyoneby A verified travelerfrom Fisher ,IL
8 Great Days from 11/29 to 12/7Posted Dec 8, 2014
Pros: Fernando the bartender in the orange bar,Adie the bartender in the Theatre at night. she can run cicles around the rest.The Pizza at the pool side bar
Cons: The service in all the Restauants. The food is great but poor service.The mexican needs the most help after they lost Sergio.
Location: The shopping malls are close and plenty of water sports to do.
This was are 5th stay at this resort. We keep coming back because the staff works very hard to please everyone. We did notice this year it seems they are not training the new staff in all the restaurants on how to handle there areas.There was a wait from having to order to cleaning up things as well. Before they were on you as soon as you were finished, Not this year, I like to tip them well when i have great service but found it hard to this year. We will go back next year because of the hotels location and great beach.The price is very reasonable for this hotel as the food is great to.My friend would love to bring Adie back to the States she is a very hard worker.
for Couplesby A verified travelerfrom Georgia
GREAT Vacation!Posted Dec 3, 2014
Location: Great location, right on the Hotel Zone. Senor Frogs on the Strip is great!
This was our first time staying at a Riu hotel & the Riu Caribe greatly exceeded our expectations! Eduardo at the Front Desk was very kind & greeted us upon arriving at the hotel & we enjoyed a "welcome drink" while we checked in & were even able to get into our room earlier than expected. We traveled in mid-November & were somewhat worried about the weather (a big storm was predicted to come through), but luckily a majority of the weather was great- temperatures in the mid-80s! The bars located around the hotel were great (shout out to Enrique & Vicente at the pool bars!) and the beach waiters were awesome too (thank you to Alex for being so wonderful!). *TRAVEL TIP: Bring a Tervis for your cold alcoholic drink!* The food was pretty good, some better than others... but it could get somewhat repetitive if you stay more than a week. The Sports & Entertainment Team was AWESOME!! Throughout our stay, we got to be friends with a few & enjoyed hanging out with them & participating in the activities they have set up for guests. We participated in Zumba on the beach, pool games, several games on the beach, & attended many of the shows that the hotel offered! Hugeeeee thank you to Raul, Rafa, & "Nose Flicker" (don't know his real name, but if you stay at the hotel, you'll know who I'm talking about!!), part of the Sports & Entertainment team, for making sure that our trip was enjoyable!! Overall, it was a WONDERFUL trip!! We look forward to staying at Riu hotels in the future!! :)
for Everyoneby A verified traveler
Coming back to Riu Caribe after 5 years..Posted Dec 1, 2014
Pros: The beach and the pools are marvelous. Food is very good - no matter how simple, everything tastes great.
Cons: Add tubes of body lotion and hair shampoo/conditioner in the bathroom. Return the beach towel service and outside restaurant opening time to 7 am.
A lot of renovations have been completed in five years since our last stay at this hotel in 2009. Rooms are redone in a generic white with some blue style. Look clean but lack the original character. The beds are nice, but other furniture is very cheap. In high humidity, the draws became bent and a number of them won't open. The bathrooms are really nicely remodeled and quite impressive. The only odd thing is a glass wall between the bathroom and the room. While it looks rather cool initially, it fails to be practical during the night. If one person goes to the bathroom and turns on the light, the other one is waken up by the light coming through that glass wall. What were those designers thinking? The beach is still the best feature of the hotel. That's why my husband and I keep coming to this hotel through all the years and all the different owners. The beach has been extended. It is very clean with calm waters and plenty of space. Overall, a very pleasant stay. The non-smoking environment is a great plus.
for Everyoneby A verified travelerfrom Atlanta, GA
Cancun Thanksgiving week 2014Posted Nov 30, 2014
Awesome all inclusive, food drinks and service were great, the entertaining crew so kind and attentive, the buffett was ridiculous good. I had a massage at the Spa and Rocio did an excellent job. Easy acess to public transportation (1 dollar bus fare). Cancun is safe, clean and beautiful. Will definitely be back
for Everyoneby A verified travelerfrom Ciudad de México, D:F:
Muy buen servicio del hotel Riu Caribe.Posted Nov 30, 2014
Pros: Las habitaciones son espaciosas y cómodas. Teníamos habitaciones comunicadas, esto es conveniente cuando viajas con niños. Con vista al mar y albercas
Viajamos a Cancún seis personas, Gabriela, esposo, abuelita y nuestros trillizos. Estuvimos muy a gusto, a los niños les encantó estar en la alberca. También en la arena y en la playa. Es un hotel amigable con los niños, en la noche tienen alguna actividad para entretenerlos.( baile, piñata, concursos, etc.) Ellos se divirtieron y nosotros descansamos. El personal es amable. Recomendable para familias con niños.