Ratings based on 1,540 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts, USA

Great place, great vibe, great service

Posted Nov 19, 2014
Pros: The service , vibe, and food
Cons: More plush rooms
Been here five times. It's a very good value with pleasant service and amenities. The pools are great. The ocean is beautiful and not too rough. Short walking beach. We think the food choices are great. Riu knows how to please people. This is one of their older, smaller places but very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great amenities, friendly staff, good location

Posted Nov 19, 2014
Pros: Nice beach, complimentary kayaking
Cons: Wifi in the rooms, shampoo in the rooms
Location: Chichen Itza!
Lovely room and staff, not too many kids, good recommendations to outside bars
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, NV

Perfect Trip to Cancun

Posted Nov 16, 2014
Pros: All you can drink and eat options! Huge bathrooms. Great view.
Cons: Dinner Reservation was hard. I wish they had more availability for all the specialty restaurant. I did not enjoy waking up early making the rsv.
Location: Honestly, if you are staying in where all the hotels are, everything is nearby and easy to access. There are public buses ($1/person) running 24hr.
This is my first time visiting Cancun yet second time staying with RIU Hotel. I really enjoy staying with RIU because I can rely on their standards wherever I go. My trip to Cancun was differently planned compared to typical Cancun trip. It was a quick getaway trip with my boyfriend for his birthday weekend (Thursday-Monday). Thus, it was quite short trip. However we still accomplished alot. I recommend everyone to do Jungle Tour! It is a mixture of riding speed boats (we get to drive them) and snorkeling. Cancun Beach is gorgeous and the sea water is so pure. I also recommend people to use a shared airport transportation. They are really helpful planning out the trip.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Very nice beach front Hotel

Posted Nov 10, 2014
Pros: Location, the view from the rooms and the beach
Cons: Should be unlimited wi fi
Location: Convenient
My only negative comment is limited wi fi minutes to the guests and only in the lobby
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Great staff

Posted Nov 7, 2014
Awesone scape! Love Cancun, great service all the time and the rude in bus is fast.
3 out of 5
by A verified travelerfrom Long Beach, CA

3 night stay at Riu Caribe

Posted Nov 6, 2014
Pros: Friendly Staff
Cons: Food and drinks.. You should have a better variety of beer beside DRAFT DOS XX... There is way better beer than that..
Location: Location is good, you have options to take a bus or taxi to move around.
My stay was so so.. when i got there to check in Staff were friendly and polite. I had a reservation with 1 king bed with ocean view. The view was horrible that I was so disappointed that I asked to be reassigned another room. I went back and forth from room to the lobby 4 times till they finally gave me a good view. Food was okay but maybe because I have stayed at other resorts with more variety and great food. Drink options was not to my expectations that I had to leave the resort and stock up on better Tequila and Beer. I had only one alcoholic drink from the bar so for me, the All inclusive was not worth it at all. Honestly I would not stay here again, staff was friendly but unfortunately the resort is not worth what I payed. Everyone's experience varies but don't take my experience as everyone's experience the Riu Caribe.
5 out of 5
Recommended
for Couples
by A verified travelerfrom West Lawn, PA

awesome resort - amazing wedding

Posted Nov 4, 2014
Pros: everything
Cons: the A/C could be colder - and the mini fridges could be a bit colder
Location: take the ferry out to Isla de la Mujeres and rent a golf cart :)
the resort was great, we had a perfect room and view with a huge balcony. we celebrated our wedding here on 10/29/2014 and it went perfectly - our wedding coordinator was so lovely and made it so easy. the flowers were gorgeous - I was so very impressed. since we had 40 guests we had to purchase the caprice package - we received an 80 minute couples massage, and I received mani, pedi, and hair styled. the staff is fun and friendly - especially Ysreal, he was #1, he knew our names and was a total blast to be around (happy and jovial) and very attentive. our room had an amazingly large balcony that looked over the main pool and the entire view of the ocean. some of our guests seemed to have room issues but I don't blame the hotel at all - some people just aren't easily pleased.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2014
Loved our time at Riu Caribe, and would love to go back sometime! I was treated very well and everyone was courteous and friendly, we thoroughly enjoyed our vacation/my birthday/my nephew's wedding at Riu Caribe!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Had a great time!

Posted Nov 1, 2014
Went to riu caribe for a wedding at the hotel. The hotel was very nice, room was clean, beds and pillows comfortable, ocean front view incredible, the staff was very helpful and friendly. The pools were very clean and the beach was easily accessible and there were plenty of lounge chairs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom P, SF Ca.

Love this resort .

Posted Oct 20, 2014
I stayed for a week, everything is great , Eva is the best waitress while I was dining in the restaurant. Thank you very much .