Ratings based on 1,537 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great amenities, friendly staff, good location

Posted Nov 19, 2014
Pros: Nice beach, complimentary kayaking
Cons: Wifi in the rooms, shampoo in the rooms
Location: Chichen Itza!
Lovely room and staff, not too many kids, good recommendations to outside bars
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Very nice beach front Hotel

Posted Nov 10, 2014
Pros: Location, the view from the rooms and the beach
Cons: Should be unlimited wi fi
Location: Convenient
My only negative comment is limited wi fi minutes to the guests and only in the lobby
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Great staff

Posted Nov 7, 2014
Awesone scape! Love Cancun, great service all the time and the rude in bus is fast.
5 out of 5
Recommended
for Couples
by A verified travelerfrom West Lawn, PA

awesome resort - amazing wedding

Posted Nov 4, 2014
Pros: everything
Cons: the A/C could be colder - and the mini fridges could be a bit colder
Location: take the ferry out to Isla de la Mujeres and rent a golf cart :)
the resort was great, we had a perfect room and view with a huge balcony. we celebrated our wedding here on 10/29/2014 and it went perfectly - our wedding coordinator was so lovely and made it so easy. the flowers were gorgeous - I was so very impressed. since we had 40 guests we had to purchase the caprice package - we received an 80 minute couples massage, and I received mani, pedi, and hair styled. the staff is fun and friendly - especially Ysreal, he was #1, he knew our names and was a total blast to be around (happy and jovial) and very attentive. our room had an amazingly large balcony that looked over the main pool and the entire view of the ocean. some of our guests seemed to have room issues but I don't blame the hotel at all - some people just aren't easily pleased.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2014
Loved our time at Riu Caribe, and would love to go back sometime! I was treated very well and everyone was courteous and friendly, we thoroughly enjoyed our vacation/my birthday/my nephew's wedding at Riu Caribe!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Had a great time!

Posted Nov 1, 2014
Went to riu caribe for a wedding at the hotel. The hotel was very nice, room was clean, beds and pillows comfortable, ocean front view incredible, the staff was very helpful and friendly. The pools were very clean and the beach was easily accessible and there were plenty of lounge chairs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom P, SF Ca.

Love this resort .

Posted Oct 20, 2014
I stayed for a week, everything is great , Eva is the best waitress while I was dining in the restaurant. Thank you very much .
3 out of 5
by A verified travelerfrom Indiana

Great location, not as nice as other Riu's

Posted Oct 13, 2014
Pros: Pools were very nice and very clean. Beach was good. Volleyball court was great. Many activities to do.
Cons: Food selection two years ago was better. Isolate your room remodels away from guests. Elevator was broken. Little things make a difference.
Location: Location was great. Plenty to do there. We recommend snorkeling!
The hotel was nice, the staff very nice. We were in a room that shared a hallway with one other room. They started remodeling the other room two days into our stay. There was a lot of noise, strong odors, and people in and out. When we checked out at the end of our stay the clerk asked if we were happy. I told her not real and told her about the remodeling. She said we could have moved you. I said I really don't think we should have had to pack everything back up and move, then unpack while taking time out of our vacation to do this. My wife noticed was appeared to be mold growing in the ceiling of the closet while we were packing to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
Excellent beach, pools, and amenities (free paddle boarding, kayaking, snorkeling, etc.). Food and drinks were good and hotel staff was friendly and accommodating. Restaurants were difficult to book (2 days in advance for the steak house and Chinese restaurant), but buffet always had good options. Recommend not staying on the 3rd floor (trees blocked view) open to the main lounge (very loud until 10pm when activities were going on in the first floor). Highly recommend and would definitely go back!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
It was amazing! Great customer service, staff, location, food.