Ratings based on 1,675 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort

Posted Dec 21, 2014
The employees are kind and underatanding. They tried their best to keep the customers happy. The beach and the pool area is really nice. The buffet was decent and the restaurants were very good. Drinks could be better but they were included so I can't complain.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ciudad de México

Excelente opción en cuanto a calidad / precio.

Posted Dec 19, 2014
El hotel cuenta con playa y camastros. Algunos no muy cómodos. Pero el mar y playa limpios. Un poco de algas. Habitación, instalaciones cómodas sin gran lujo. Alimentos ricos aunque no tanta variedad. Alberca muy fría. No calefactada. En invierno se extraña. El spa podría mejorar en muchos aspectos. Shows divertidos. Recomendable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gifford, Ill

Another great week!

Posted Dec 13, 2014
Pros: Beach is wonderful. Pools are great. Staff is always friendly and remember us from year to year! Food is good.
Cons: Service has slacked in the restaurants compared to previous years, especially in the Mexican restaurant and in the morning buffet when sitting outside
This was our 5th time to this hotel. Hotel has continually improved each year, with all of the renovations that have been done. Would go back again anytime.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasil

Excelente escolha!

Posted Dec 11, 2014
Pros: Tudo é bem organizado! As piscinas e os restaurantes são ótimos!
Location: É próximo dos shoppings e baladas (andei de ônibus para cima e para baixo!) Só não é tão próximo do aeroporto, mas também não atrapalha em nada.
Antes de viajar, li diversos depoimentos sobre diversos hotéis. O que pude concluir, é que tem muita gente fresca e que adora criticar! Não tenho nenhuma crítica sobre o hotel, comida, bebida ou atendimento! Foi tudo muito bom! Recomendo a todos! Se você não tem frescuras, assim como eu, pode fechar com este hotel sem medo algum pois não irá se arrepender!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom champaign, IL

Great staff and accommodations.

Posted Dec 11, 2014
This was our fifth stay at this hotel, and we will definitely be back. The hotel staff, especially Aide, Fernando, and Lili, catered to our every need, and made this a memorable stay. We love the updated look and feel of the hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Nice pools. Nice beach

Posted Dec 9, 2014
Bartender "Aide" best bartender in all of Cancun !!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Beautiful views

Posted Dec 9, 2014
This is our 4 th year staying at this hotel. Food and entertainment was much better this year then last year. But I felt like they were short staff compare to previous years. Over all it is a great place. I will go again next year.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fisher ,IL

8 Great Days from 11/29 to 12/7

Posted Dec 8, 2014
Pros: Fernando the bartender in the orange bar,Adie the bartender in the Theatre at night. she can run cicles around the rest.The Pizza at the pool side bar
Cons: The service in all the Restauants. The food is great but poor service.The mexican needs the most help after they lost Sergio.
Location: The shopping malls are close and plenty of water sports to do.
This was are 5th stay at this resort. We keep coming back because the staff works very hard to please everyone. We did notice this year it seems they are not training the new staff in all the restaurants on how to handle there areas.There was a wait from having to order to cleaning up things as well. Before they were on you as soon as you were finished, Not this year, I like to tip them well when i have great service but found it hard to this year. We will go back next year because of the hotels location and great beach.The price is very reasonable for this hotel as the food is great to.My friend would love to bring Adie back to the States she is a very hard worker.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Georgia

GREAT Vacation!

Posted Dec 3, 2014
Pros: Everything!!!
Location: Great location, right on the Hotel Zone. Senor Frogs on the Strip is great!
This was our first time staying at a Riu hotel & the Riu Caribe greatly exceeded our expectations! Eduardo at the Front Desk was very kind & greeted us upon arriving at the hotel & we enjoyed a "welcome drink" while we checked in & were even able to get into our room earlier than expected. We traveled in mid-November & were somewhat worried about the weather (a big storm was predicted to come through), but luckily a majority of the weather was great- temperatures in the mid-80s! The bars located around the hotel were great (shout out to Enrique & Vicente at the pool bars!) and the beach waiters were awesome too (thank you to Alex for being so wonderful!). *TRAVEL TIP: Bring a Tervis for your cold alcoholic drink!* The food was pretty good, some better than others... but it could get somewhat repetitive if you stay more than a week. The Sports & Entertainment Team was AWESOME!! Throughout our stay, we got to be friends with a few & enjoyed hanging out with them & participating in the activities they have set up for guests. We participated in Zumba on the beach, pool games, several games on the beach, & attended many of the shows that the hotel offered! Hugeeeee thank you to Raul, Rafa, & "Nose Flicker" (don't know his real name, but if you stay at the hotel, you'll know who I'm talking about!!), part of the Sports & Entertainment team, for making sure that our trip was enjoyable!! Overall, it was a WONDERFUL trip!! We look forward to staying at Riu hotels in the future!! :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Coming back to Riu Caribe after 5 years..

Posted Dec 1, 2014
Pros: The beach and the pools are marvelous. Food is very good - no matter how simple, everything tastes great.
Cons: Add tubes of body lotion and hair shampoo/conditioner in the bathroom. Return the beach towel service and outside restaurant opening time to 7 am.
A lot of renovations have been completed in five years since our last stay at this hotel in 2009. Rooms are redone in a generic white with some blue style. Look clean but lack the original character. The beds are nice, but other furniture is very cheap. In high humidity, the draws became bent and a number of them won't open. The bathrooms are really nicely remodeled and quite impressive. The only odd thing is a glass wall between the bathroom and the room. While it looks rather cool initially, it fails to be practical during the night. If one person goes to the bathroom and turns on the light, the other one is waken up by the light coming through that glass wall. What were those designers thinking? The beach is still the best feature of the hotel. That's why my husband and I keep coming to this hotel through all the years and all the different owners. The beach has been extended. It is very clean with calm waters and plenty of space. Overall, a very pleasant stay. The non-smoking environment is a great plus.