Ratings based on 1,530 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from P, SF Ca.

Love this resort .

Posted Oct 20, 2014
I stayed for a week, everything is great , Eva is the best waitress while I was dining in the restaurant. Thank you very much .
3 out of 5
by A verified traveler from Indiana

Great location, not as nice as other Riu's

Posted Oct 13, 2014
Pros: Pools were very nice and very clean. Beach was good. Volleyball court was great. Many activities to do.
Cons: Food selection two years ago was better. Isolate your room remodels away from guests. Elevator was broken. Little things make a difference.
Location: Location was great. Plenty to do there. We recommend snorkeling!
The hotel was nice, the staff very nice. We were in a room that shared a hallway with one other room. They started remodeling the other room two days into our stay. There was a lot of noise, strong odors, and people in and out. When we checked out at the end of our stay the clerk asked if we were happy. I told her not real and told her about the remodeling. She said we could have moved you. I said I really don't think we should have had to pack everything back up and move, then unpack while taking time out of our vacation to do this. My wife noticed was appeared to be mold growing in the ceiling of the closet while we were packing to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
Excellent beach, pools, and amenities (free paddle boarding, kayaking, snorkeling, etc.). Food and drinks were good and hotel staff was friendly and accommodating. Restaurants were difficult to book (2 days in advance for the steak house and Chinese restaurant), but buffet always had good options. Recommend not staying on the 3rd floor (trees blocked view) open to the main lounge (very loud until 10pm when activities were going on in the first floor). Highly recommend and would definitely go back!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
It was amazing! Great customer service, staff, location, food.
3 out of 5
by A verified traveler

Fine hotel right on the beach

Posted Oct 5, 2014
Great hotel if you want value for money - right on the beach and good pool area. Food options could have been better - you have to book 3 nights in advance for the restaurants which are often "booked out" but if you go, they are half empty!! Breakfast is good.
3 out of 5
Recommended
for Everyone
by A verified traveler from SYD

Nice hotel, beautiful views!

Posted Sep 29, 2014
I stayed at riu caribe 2 weeks ago, and I have to say the water views are amazing! The pool is really big and very family friendly. Room was just as good as in the pictures. One thing I wasn't totally happy with was the repetitive food at the buffet, it was mainly the same each day. But there were other restaurants to eat at (with a reservation). I also felt the bars really watered drinks down UNLESS you ordered a shot. Mini market and spa - overpriced. Otherwise all was very good and beautiful beaches!! A lot to do in cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport News, VA

Best vacation ever!!

Posted Sep 16, 2014
I went to vacation here to celebrate my birthday and my best friends birthday, which were a day apart. Both days while we were out of the room the staff came in and decorated our room and left us gifts on the bed. I have never had that experience at another hotel, it was greatly appreciated. Also the staff was beyond amazing. They took to us considering it was just us 2 girls, they wanted to make sure we were safe and were having fun! The food was so good and they switched up the buffet daily. This was the best vacation I have ever been on and I plan on coming back in the future :)
5 out of 5
Recommended
for Everyone
by A verified traveler from chicaggo il

Amazing

Posted Sep 11, 2014
I dnt have time to write a book. And speaking of book, I would recommend everyone to book here. You will not regret it. Best days of my life"
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
Problem with my room at my arrival. I had to come back to the lobby thenpeeson of themloby laugh in front of me about my question food with an average taste.
4 out of 5
Recommended
for Everyone
by A verified traveler from des moines, iowa

Amazing hotel!!!

Posted Sep 7, 2014
Just returned from a family trip at the riu caribe. This was our seventh time in Mexico. This will be the hotel that we keep going back to from now on. It was an amazing resort with the most beautiful views. Beach is absolutely gorgeous with minimal waves. The only thing I can complain about are the beds. They are so uncomfortable and I had to purchase a massage just to make my back feel better. Also, the resort lacks a jacuzzi. Other than that, everything else was beyond expectation. I would highly recommend.