Ratings based on 2,698 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston MA

Amazing

Posted Mar 24, 2015
Best hotel we have ever stayed at!! Amazing food, employees everything just amazing!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

A recommended stay.

Posted Mar 24, 2015
Pros: rooms were spacious. balconey views were great. bar and wait staff wonderful.
Cons: we experienced dripping air conditioning onto floor, two times. It made floors very slick.
Location: a good spot close to lots of things to do.
A very comfortable stay. Staff were very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Excellent Spring Break 2015 - hotel was is great shape, pleasant staff, great food & drink. Located in walking distance to numerous clubs, vendors, bars, etc.
5 out of 5
Recommended
for Families
by A verified travelerfrom Indiana

Great vacation spot

Posted Mar 22, 2015
Pros: Absolutely everything about this resort is great. Everything from the wide variety of on-site restaurants to the all-inclusive amenities.
Cons: I'm not sure there is much more they could do to make your stay any better.
Location: Beautiful weather, beachfront resort, great pools, shopping close by and nightlife for nearly all age groups. Nearly all within walking distance.
This was our second stay at the Riu Plaza Las Americas and it was every bit as great as the first visit. The staff from our first visit stayed in touch with us (where have you EVER seen that sort of thing happen before?) and were waiting to help make this stay as perfect as they possibly could. They accomplished that task extremely well. From the staff who served our meals to those who served beverages throughout the resort to the cleaning staff and everyone else, this has to be the friendliest group of people we have ever met and thoroughly enjoyed our stay with them. Our "favorite" waiter even brought his entire family to the resort to meet us one day after he got off work. Not only are all of the staff friendly, they go out of their way to be helpful and they absolutely work very hard to go over and above each and every day.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Most beautiful hotel

Posted Mar 22, 2015
One of the best hotels I've stayed in. Best people best location best steakhouse
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Great vacation spot! Shortcomings are poor gym and crowded swimming pools.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington, Texas

Beautiful place by the Beach

Posted Mar 21, 2015
Hotel staff was wonderful! Great food wonderful amenities and can not speak enough about the STAFF! Everyone was kind friendly and accommodating!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Posted Mar 20, 2015
Warning:The mexican tile in their bathroom is slippery that my husband slipped .I recommend wearing rubber slippers when using the bathroom.We saw total of three cockroaches in our room during our 6 day stay and told the front desk.He apologized and said they 'll take care of it.But ,overall we were happy with our stay at the hotel .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison, WI

Gorgeous Views, Great Value

Posted Mar 19, 2015
Pros: Hotel staff was excellent...very friendly and helpful. Breath taking views, we took a lot of pictures.
When I booked this hotel, I was a bit nervous as I had never stayed at an all-inclusive before and this seemed to be a mid-priced hotel compared to others. What I found was a very impressive hotel with a beautiful lobby and pool areas and breath taking views. The food was very good, I would highly recommend making reservations at the various restaurants upon check-in as they all offered a unique dining experience. Lastly, the staff was extremely friendly and helpful which always makes a stay more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, close to center of cancum area.

Posted Mar 19, 2015
Pros: beach
Hotel itself is old, however the beach is beautiful, staffs are nice. I have a nice and relax vacation.