Ratings based on 2,341 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Old world charm

Posted Oct 25, 2014
Pros: Simply put, I loved the place!
Cons: I would have more nighttime activities.
Location: We had full recprical at all 4 Riu hotels. The location of the hotel is right for night life.
Our stay was 10/15-10/22/2014. The hotel lobby makes you feel at home instantly. Our room upgrade gave us a straight on view of the courtyard,both wings and the glorious gulf. The restaurants are from good to great and the buffet has it all. With a small,tip here and there, expect awesome personal attention. How does memosas sound when they are waiting for you at your table? Remember to book your restaurants early from the concierge!
5 out of 5
Recommended
for Everyone
by A verified traveler from Friendly Nebraskans, USA

Beautiful! You can hear the ocean from your room

Posted Oct 24, 2014
One of the most beautiful hotels we have ever stayed at. Extremely clean and well kept. The restaurant staff were so willing to make our experience perfect, even if just for breakfast. Beds were harder than desired and the concierge not the most friendly. Most all of the staff greeted us with smiles every time we saw them, though.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Cloud, MN

Close to beach and good party

Posted Oct 23, 2014
Pros: The architecture of the place.
Cons: The bed frame needs to be update.
Location: Excellent, you just have to walk to the night clubs and stores.
The place is beautiful, looks like a castle and has a lovely spanish atmosphere. Excellent location and good staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Hotel was beautiful! The room was huge and we had a huge balcony. The restaurants were good and there weren't too many kids running around.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Oct 20, 2014
Nice hotel with a good amount of different restaurants and the staff are friendly. Service on the beach and pool for drinks was great, glad we stayed here.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Amazing service

Posted Oct 20, 2014
Delicious specialty restaurants great staff, fun pools, delicious cocktails
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great time.

Posted Oct 20, 2014
Cons: Rooms/hallway are musty smelling.
The Staff really took good care of us. Great service and they ALL had a smile. Jaer in the main dining area, was the best waiter. Always had a smile and noticed every detail. Beautiful resort, with plenty to do. We are ready to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome , perfect !

Posted Oct 19, 2014
Pros: Everything
Excellent hotel on the beach, rooms spacious and clean, staff very friendly, pools great, buffets were excellent. Overall well worth the money.
1 out of 5
by A verified traveler

Don't go to To this hotel

Posted Oct 19, 2014
You better schedule an appointment with your chiropractor because you're back will break a 10 year old mattress check the food before you eat it you might find eggshell in your food at the pool bar check the sugar dipping might be ant if you need something you need to ask at least 10 time wi fi is not working correctly u will need to log in 10 time a day
4 out of 5
Recommended
for Everyone
by A verified traveler from McAllen, TX

Nice hotel, not very modern

Posted Oct 18, 2014
Althought the hotel is beautiful and well maintained, it is more on the rustic style. So if you are looking for something more modern or contemporary, I would recommend you going for RIU Cancun or RIU palace peninsula. One of the upsides is that if you stay here you do get acces to all three of the other RIU services so make sure you take advantage of that. This hotel also has excellent staff service including Ernesto, who you would find running around the pool/beach with your drinks and Nick, who waits tables at the main restaurant.