Ratings based on 2,266 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice and right next to beach

Posted Aug 18, 2014
This is probably one of the best hotels I have ever stayed in. It was located literally right next to the beautiful Cancun beach. You could leave your room and swim for a bit, then return to shower. The food was great, and plentiful along with all sorts of drinks (all included). Staff was super friendly. No problems whatsoever. If you're going to Cancun, stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would definitely go again

Posted Aug 15, 2014
My girlfriend and I just came back from this hotel, and we're extremely satisfied with staff, room, facility, and everything else surrounding this magnificent place!!! Highly recommend it!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Great ocean views, exquisite food

Posted Aug 14, 2014
Stayed for 6 nights on the top floor. Hotel looks amazing, rooms were very nice, too (sculpted wood, granite etc). Great ocean views and beach access, exquisite food (make sure you make reservations at their restaurants). Good Kids Club but short daily program (10 AM-12:30 PM). Also good shows in the evening. Water sports (jet ski, kayak, sailing) on site.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Rooms had mold smell

Posted Aug 14, 2014
Beautiful resort especially outside. Unfortunately , rooms smell like mold and are a bit outdated. All my cloths smelled like mold after one day. We came back home and everything has this horrible smell now.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Amazing hotel experience.

Posted Aug 13, 2014
I never wanted to leave. Highly recommend this hotel. Great location, amazing food and people. Planning my next trip
2 out of 5
by A verified traveler

Posted Aug 12, 2014
When we enter the hotel it's look beautiful but it's smell very bad.When I go to room it's smell.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

A great time

Posted Aug 11, 2014
This was one of our best trips. The hotel is very nice and extremely clean. The lobby bar was excellent. Cesar and Abu were the best bartenders you'll find anywhere. It's a great place to stay. My only regret is not having longer to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from southern New Jersey

Posted Aug 10, 2014
This is my second trip in two years to this hotel. We love it so much we brought family with us this time. We will be back again next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Posted Aug 5, 2014
Pros: The varaity food ,staff very frienly
Cons: Hotel need a make up
Location: near to the beach
Very nice,very friendly staff Poor air condition at loby,room and dining room at the dining room they kept fan off,during breakfast, you very warn
3 out of 5
by A verified traveler from palm springs california

OLD HOTEL

Posted Aug 4, 2014
Pros: location
Cons: the environment is boring
Location: the location is perfect
well the rooms are not that great cleaning service terrible, entertainment not good, food ok