Ratings based on 2,082 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
A Wonderful Vacation!!Posted Mar 6, 2014
We had a wonderful time! Everything was great! Rooms, Food, Beverages, Staff, Entertainment was topnotch!
for Everyoneby T. R. from Delaware
Gorgeous hotel, friendly staff, relaxing vacation!Posted Mar 5, 2014
I had the best experience at this hotel. Everyone was so friendly and happy to be there, from the staff to the other travelers! It's definitely worth taking the time to make reservations at the specialty restaurants for dinner though because they had the best food. Our favorite was Krystal the fusion restaurant with it's classy atmosphere. We had no problems, full drinks, and great service. Already planning our trip back next year!
by A verified traveler from Michigan
Would Not Recommend This HotelPosted Mar 4, 2014
Pros: I expect more from a Riu Palace so there really wasn't anything that I could say that exceeded or met my expectations.
Cons: Cleanliness, new furniture, the smell and moldy fell to everything. Some customer relations training for the front desk staff.
When you first walk into the lobby you will see the beautiful view of the ocean, however within 3 seconds you will then get a whiff of the lobby and its moldy and musty smell. That was only the beginning. We had an ocean view room that smelled worse than the lobby. The whole room had a damp and moldy feel to it. To the extent that our clean clothes felt wet when putting them on. That is not a nice feeling. The mattress was uncomfortable and also had a wet feel to it. The furnishings in the room and throughout the hotel were outdated and in need of upgrades. We just could not get over the smell and that gross damp feel in our room. It had a significant impact on our trip. Pros: The wait staff were very friendly. The food was sufficient for an all inclusive, we ate at the restaurants and the buffet. The Japanese restaurant was the best, Krystal was the worst. The grounds were fine, nothing spectacular just average. Cons: Obviously the moldy smell and damp rooms and furniture. Hotel Front Desk staff are rude and clueless.
for Everyoneby Cancun from Detroit, MI
Nice hotel, beautiful beachPosted Mar 4, 2014
Pros: It was very clean, regal looking, the staff was really nice and i felt very safe at the resort. Also, i was happy with the good and drinks.
Location: Location is only 20 minutes from the airport and near Marina area. It is within a 5 minute car ride to where you get on the ferry.
Stayed here with my family for 5 nights. The hotel was very clean and beautiful when you walk into the lobby. Our room was comfortable and we had a nice balcony with a partial ocean view. The beach is on the smaller side but it is gorgeous and perfect for swimming (no rocks or seaweed). The water is crystal clear and there were plenty of lounge chairs on the beach. The food and drinks were good and i would highly recommend staying here.
for Everyoneby Lyda
Beautiful views from everywhere!Posted Mar 2, 2014
Pros: Everything was wonderful. It was great being able to swim at the beach or at a pool. The staff was wonderful.
Location: Going to the Mayan archaeological sites was fantastic and very easy to arrange.
A wonderful experience. The specialized restaurants are not worth it. Food at the buffet is better. To get a reservation you must be on line personally at 8 am. Even then they are usually already booked.
for Everyoneby Cindy from London KY
Beautiful!Posted Mar 2, 2014
Sister trip! We had a wonderful time(my 5th, her 1st) and couldn't believe how even better than before. Being there 5 times says a lot . My sister was totally amazed with all the food and all of the staff as I have each and every time . Beds-0 Food-5 Entertainment -4 Staff-5 Enjoy!
for Everyoneby willie from California
Nice and lovely hotelPosted Mar 2, 2014
Pros: Swimming pool ,Italian stile restaurant and steak house restaurant
Cons: I don't like karaok night
Is right decision for me to book this hotel ,I have great time and very happy stay in this hotel,will come again!
for Everyoneby A verified traveler
Riu Las AmericasPosted Mar 1, 2014
Very nice resort on a good beach across the street from good shopping. Food was very good and staff was curious.
for Everyoneby P from Ohio
GREATPosted Feb 28, 2014
We always stay here. Best place in Cancun. !! Beautiful and very clean.
for Everyoneby BW from Verona, WI
Wonderful all inclusive on the beachPosted Feb 27, 2014
Pros: Friendly staff, cleanliness, food and beverages.
Location: We went jogging or walking every day, and there is a paved path that runs in front. Looked like lots of shopping nearby.
This place is great! The service is outstanding. Everyone, from the bartenders to food servers to front desk, they really want to serve. The place is spotless, indoor and out. It seems to cater well to all ages. We saw young people with kids as well as older people. If you want a quieter pool area you have that option, or you can go to the pool with music and more activities. This was our first all inclusive, and I would recommend it. So many food choices, and great drinks! You can go with reservations at a fancier place, or the international buffet. We tried both. The buffet is nice as you can try so many great things. At lunch a few of the days they served outside. Grilled chicken, ribs. Paella, etc... All excellent! We would go back to this property.