Ratings based on 2,600 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Virginia

Beautiful hotel, truly a relaxing experience!

Posted Jan 25, 2015
Great location on the beach, gorgeous views from any point in the hotel, on the piers and on the beach. Wonderful staff, very accommodating! Definitely felt pampered and well taken care of! Good hotel for all ages, definitely a mix of older couples, families with small children and mid 20s/30s singles and couples. Plenty of options for entertinment and night life, staff does a great job letting you know what is available and how to be included. Just a short walk to the night life area and flea markets, as well as the marina. Nice quiet area though where the hotel is. the food was great! The buffets offered plenty of choices, very good. Had reservations at all the four restaurants, the only one we didn't care for was El Romero, quality wasn't up to par with the other restaurants but ok. Krystal was our favorite, amazing food.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Perfect vacation

Posted Jan 24, 2015
The hotel riu palace lad Americas is an awesome hotel. The staff sets the bar very high and I will use them as the standard. Food was very good but could back on the salt a little, otherwise it was great. Beach was beautiful and pools were so clean. I would recommend this hotel to anyone. It costs a little more but you get what you pay for. Definitely coming back
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire (Colombia)

Great hotel with easy access to pool and the beach

Posted Jan 24, 2015
Pros: Just about everything.
Cons: The room (450) had a noisy refrigerator, the screen and glass doors to the balcony did not close properly. More juices instead of sodas in fridge.
Location: I believe that the location of the hotel is the best of all the hotels in the area. Lots of shops within walking distance.
We had a great time.Waiters, and the whole staff were friendly and had a great sense of humor, also very helpful. We had a great view of the ocean and surrounding area from our room. The restaurant food was great, and so was the entertainment. This place is not only great for couples, but also for families with kids.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

The staff was so helpful and kind.

Posted Jan 24, 2015
Pros: It offered everything!
Cons: There is a slight humidity odor. I'm sure from the heat and humidity.
Location: There is everything. Snorkeling, scuba diving, jet skiing and sailing. You can be busy or as lazy as you want.
We loved the beach and the pools. There were plenty of lounge chairs so everyone was comfortable. Plenty of food and drink. Housekeeping cleaned and stocked our room twice a day.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salinas, CA

Nice hotel close to shopping stores, and beach

Posted Jan 22, 2015
I really enjoyed my stay! Very clean hotel at first I really wanted to stay at the Riu Pennisula but after I visited the hotel I would rather return to this one. Staff is very attentive and very polite. Everything is much more cleaner than Riu Pennisula. Food is very good specially at the restaurant for dinner reservations..love it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Nice beach, friendly staff

Posted Jan 20, 2015
Nice hotel, and clean. Staff very friendly, worked hard to accommodate you. Staff always on the go cleaning or waiting on guests. Waiters on beach were great. Seated immediately at restaurants, food was good. Personally thought buffet was better than restaurants that need reservations. Bed was comfortable. Only thing could complain about was slight musty smell but to be expected at a beach location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Great staff and food!

Posted Jan 20, 2015
Pros: I liked the staff and food. Resort was beautiful!
Cons: The shows in the theater
Location: Location was great. Area was safe and many things to do on resort and nearby.
It was my first time visiting Mexico. I went with a friend. We had a great room overlooking the pool and beach.The hotel staff was excellent!! They were very helpful! We loved our waiter, Daniel, in the buffet. He always went out of his way to make sure we had everything we needed and then some. The food was excellent and plentiful!! Our favorite meal was at Kyrstols, the French restaurant. Delicious! The beach and water were very nice. From what I understand this resort has one of the larger beaches on the strip. The only draw back is the sun goes behind the hotel mid-afternoon and much of the beach is shaded. If you pick a spot in the morning, sit just to the left of the pier. That area has sun pretty much all day. We had a very relaxing and memorable time. Great resort!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Beautiful.

Posted Jan 20, 2015
Very pleasant. Great service. Beautiful resort. Fun activities. Beautiful pool SNF beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

The best hotel I've ever stay in!!!

Posted Jan 19, 2015
Great location, staff was informative and professional, housekeeping kept us and the room well equipped! And the food....AMAZING!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

BEAUITFUL BEACH

Posted Jan 17, 2015
Pros: The staff and pool
Cons: new beds
Location: location was great... Beauitfuil beach lots of white sand, hotel is near nightly entertainment and lots of shopping
After changing our room 3 times due to maintenance conditions....our stay was perfect! The staff were amazing and rooms were very clean rate the beds (3) as well as the common areas of property. Pools were very clean