Ratings based on 2,657 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S.

Third time in a row choosing this hotel!

Posted Mar 4, 2015
I would stay again. We were impressed that several of the staff members remembered us. The service is excellent!!! This time we did notice that the food went down at least half a step. Also we constantly had problems with the drains in our sinks. With that being said, I'd stay again. The staff really make the visit. They want to make you happy. We felt like royalty for the week. It's not really kid friendly, so it was perfect for us. There a not enough children around for you to really even notice... Very relaxing and fun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Great lication

Posted Mar 3, 2015
We had a great experience at las Ameiricas RIU Palace. The service was impeccable. My husband was truly spoiled since he befriend the chefs who took amazing care of our meals. Our room was amazing with the ocean front view and falling asleep to the waves. Highly recommended we truly enjoyed our stay and will be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
Very nice place to stay. Clean, staff was great, and food was very good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Great location, friendly staff, great facilities

Posted Mar 3, 2015
Very convenient location with a nice sandy beach front and extremely staff. I would stay her again and recommend to friends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BOSTON

GREAT HOTEL, CLOSE TO THE BEACH

Posted Mar 2, 2015
Pros: EVERYTHING
Cons: MORE OUTLETS TO CHARGE CELLPHONES. SOME SLIPPERY SURFACES ON BATHROOMS
Location: DID NOT LEAVE THE HOTEL, WENT TO THE PYRAMIDS ONE DAY.
WE FOUND A GEM, PEOPLE VERY NICE, KIND, FRIENDLY AND ATTENTIVE TO OUR NEEDS. FOOD WAS EXCELLENT AND PLENTY OF RESTAURANT AND INTERNATIONAL DISHES, GREAT VARIETY OF LIQUOR AND COCKTAILS AT THE ROOM AT THE BEACH AND EVERYWHERE. AWESOME SHOWS. PERFECT LOCATION AND PRISTINE BEACH.AWESOME SWIMMING POOLS.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 2, 2015
Great hotel and great location . Friendly employees and great service
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel.

Posted Mar 2, 2015
Pros: food staff location beach pools. I guess I liked everything.
Location: right in the center of everything
my wife son and daughter-in law went. my wife is handicapped the staff did a terrific job taking care of her from dining room seating to housekeeping. met an exceeded my expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wichita, Ks

Wow, wow, wow!!!

Posted Mar 2, 2015
Pros: all of above
Cons: Unfortunately the hot tubs are turned off around 7 pm. Wished for later times for after dinner soak and a glass of wine. More evening dance music!
Location: 15 minute walk to downtown Cancun, bars, shopping. We enjoyed late afternoon walk along the beach. Plenty of companies offering excursions.
Top rate hotel, wonderful staff, excellent food, great beach. Our stay was one of our best vacations ever. We felt like everything was hand picked just for us. The room was beautiful and view spectacular. The restaurants served fresh, wonderfully flavored food. The staff was extremely friendly and helpful from the the first person you see to the maid that quietly does her job behind the scene. Always had a great lounger and perfect weather. We met so many wonderful people at this beautiful place. Some had been here before, some more than once. We decided midweek that we will return. Congrats Riu...good job!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
My trip was one of the best resorts I have been to. I have stayed in Mexico a dozen times and this riu is one of the best resorts I have experienced.
4 out of 5
by A verified traveler

Posted Feb 28, 2015
We love the Riu. It's our second year there. Staff is great and the food and beaches are great. Hotel rooms smell a bit moldy and there were ants in our couch. I also found a cockroach in our room but I have heard this is very common in Mexico. Overall very good experience and we would stay at the Riu again.