Ratings based on 2,597 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

The staff was so helpful and kind.

Posted Jan 24, 2015
Pros: It offered everything!
Cons: There is a slight humidity odor. I'm sure from the heat and humidity.
Location: There is everything. Snorkeling, scuba diving, jet skiing and sailing. You can be busy or as lazy as you want.
We loved the beach and the pools. There were plenty of lounge chairs so everyone was comfortable. Plenty of food and drink. Housekeeping cleaned and stocked our room twice a day.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salinas, CA

Nice hotel close to shopping stores, and beach

Posted Jan 22, 2015
I really enjoyed my stay! Very clean hotel at first I really wanted to stay at the Riu Pennisula but after I visited the hotel I would rather return to this one. Staff is very attentive and very polite. Everything is much more cleaner than Riu Pennisula. Food is very good specially at the restaurant for dinner reservations..love it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Nice beach, friendly staff

Posted Jan 20, 2015
Nice hotel, and clean. Staff very friendly, worked hard to accommodate you. Staff always on the go cleaning or waiting on guests. Waiters on beach were great. Seated immediately at restaurants, food was good. Personally thought buffet was better than restaurants that need reservations. Bed was comfortable. Only thing could complain about was slight musty smell but to be expected at a beach location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Great staff and food!

Posted Jan 20, 2015
Pros: I liked the staff and food. Resort was beautiful!
Cons: The shows in the theater
Location: Location was great. Area was safe and many things to do on resort and nearby.
It was my first time visiting Mexico. I went with a friend. We had a great room overlooking the pool and beach.The hotel staff was excellent!! They were very helpful! We loved our waiter, Daniel, in the buffet. He always went out of his way to make sure we had everything we needed and then some. The food was excellent and plentiful!! Our favorite meal was at Kyrstols, the French restaurant. Delicious! The beach and water were very nice. From what I understand this resort has one of the larger beaches on the strip. The only draw back is the sun goes behind the hotel mid-afternoon and much of the beach is shaded. If you pick a spot in the morning, sit just to the left of the pier. That area has sun pretty much all day. We had a very relaxing and memorable time. Great resort!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Beautiful.

Posted Jan 20, 2015
Very pleasant. Great service. Beautiful resort. Fun activities. Beautiful pool SNF beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

The best hotel I've ever stay in!!!

Posted Jan 19, 2015
Great location, staff was informative and professional, housekeeping kept us and the room well equipped! And the food....AMAZING!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

BEAUITFUL BEACH

Posted Jan 17, 2015
Pros: The staff and pool
Cons: new beds
Location: location was great... Beauitfuil beach lots of white sand, hotel is near nightly entertainment and lots of shopping
After changing our room 3 times due to maintenance conditions....our stay was perfect! The staff were amazing and rooms were very clean rate the beds (3) as well as the common areas of property. Pools were very clean
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Great hotel...terrible staff

Posted Jan 16, 2015
I showed up at 7 pm and they had us in the wrong room. We sat in the lobby for 2 hours before getting a room. The management was very rude and didn't want to help at all. Finally getting it taken care of we had a nice trip. Other than management the hotel itself is beautiful. Good food, good show every night, beautiful beach.
2 out of 5
by A verified travelerfrom Boston

Don't stay at this hotel!!!

Posted Jan 15, 2015
Pros: Staff was great and friendly!
Cons: Update rooms furniture and get rid of the nasty smell!
Was very disappointed with this hotel! Rooms were outdated and smelled really bad. Beds were very uncomfortable, will never stay at that hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G.

Excellent!!!

Posted Jan 14, 2015
The facilities are beautiful. There was a musty odor while walking in the hall. However, that was overshadowed by the friendly staff and the excellent food. The pools are well maintained. The theatre shows were entertaining. The hotel is in a perfect location on the beach and yet is close to shopping.