Ratings based on 416 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby michael from Las Vegas
Great Hotel in cancunPosted Mar 7, 2014
Pros: How New and Clean it was.
Cons: Not a thing
Location: Near everything you could want.
We had the Best time at this Hotel. It was Top of the line. Great Food and Great Place. would go back in a Heart beat.
for Everyoneby A verified traveler
Cancun Trip Feb 2014Posted Mar 7, 2014
Pros: Friendliness of staff, cleanliness of the hotel. Good choices for buffet and food.
Cons: Perhaps menus at the restaurants could be varied somewhat and the coffee shop opened earlier but that's literally all that I can say needs improvement
Location: Isla Mujeres is great! Don't take the white ferry - company is called Mexicano Isla Mujeres Ferry. Their boat is almost breaking down and so slow!!!
Beds a little hard but rest was all good. Food choices great and staff is really friendly. Don't let the reviews about rocks at the beach scare you away. It's actually beautiful and adds charm to the surroundings. The water is not rocky - it's the beach that has rocks. Water is gorgeous and beach is so clean.
for Everyoneby Shawn from Mystic, Connecticut
Had a great stay!Posted Mar 6, 2014
Pros: Everything was exceptional. The beachfront was great, the view from the room spectacular! The chefs that are on premise really did a fantastic job.
We were "all inclusive", and enjoyed every minute of our stay. The hotel staff was excellent, the food was really good, and the bar was always available. I recommend this place highly.
for Everyoneby JV from Vermont
Busy PlacePosted Mar 4, 2014
Pros: Grounds, beach, staff...all excellent. Weather was also perfect. We chose this hotel as it was only 2 years old.
Cons: Food service...know its a logistical challenge to feed some many guests...but larger capacity in the sit down restaurants would be an improvement.
Location: We were only there for 4 days...so did not venture out at all. Needed beach time, and the weather was perfect for that.
4 day trip...seeking beach and ocean to get away from northern New England deep freeze. Weather was great!! Airport barrage of people selling excursions, time shares, ect...biggest hurtle to get through. We used USA Transport to get to and from the hotel...fair price, nice clean vans, on time and professional and easy to find at the airport. About 25 minute ride from airport. Check in/ check out was a breeze...we were greeted with glasses of champagne. Staff was great, grounds, beach and facilities are great. We arrived in a rain storm and our room was a damp and musty smelling, but clean and comfortable. Took a day to air it out. Resort is a busy place...pool parties daily. There is a Limited young kids daily program. Pools are nice and clean, beach is clean...3 or 4 guys a day come through selling stuff...just tell them no, and they move on. Pool parties, so-so live entertainment each night...makes it noisy until 1100 PM. If you don't drink alcohol, probably not the place to go. Feeding guests is their biggest challenge...buffets are OK, breakfast buffet was the best. Very limited seating in the sit down restaurants for dinner...so make your reservations the day you get there, little chance you will get in a restaurant the same day you make a reservation. We aren't planning on going back, as it was too busy for our taste, but we had a great trip, great experience and would recommend this resort. When leaving, get to the airport early!
by Ricardo from Australia
LOUSY, bad food, rude service people, very slow...Posted Mar 4, 2014
Pros: the pools; the beach; the architectural design; the rooms; but not much more...
Cons: from the operational point of view: EVERYTHING THAT MOVES...
Location: Cancun is very nice (been there before); outside the Hotel are Good restaurants, great beaches, good climate; the region is rich in Historical value..
great Hotel (almost new), pity about some of the service people (were rude) and very slow; the food in the SEVEN restaurants was terrible, not always fresh and poorly prepared and cooked; well below our expectations; not very good value for money based on the below average outcome.
for Everyoneby amy from KANSAS
Helpful staff, excellent food, Beautiful locationPosted Mar 4, 2014
Pros: Location, staff, food, alcohol.
Cons: Not much to do on-site at night, there is entertainment but would be nice to have something to do after the entertainment was over.
Location: Booked a tour through expedia. There are water sports on site, didn't take part but it was readily available. Easy to catch a bus anywhere else.
We stayed for 4 nights the end of February, 2014. The location is beautiful, right on the beach. While there were a lot of people, we never had trouble finding a seat at the restaurants, chair on the beach, or pool chair. It never seemed like it was crowded. I wouldn't make restaurant reservations again, I would just eat at the buffet. Fast and easy and the food was great. Had a nice selection for alcohol, Dos Equix was the main beer, but they had other options if you want a more stout beer. Hard liquor was all great name brand stuff too. I was impressed that you could get bottled water at the bar, we stayed in the Dominican 3 years ago and it was next to impossible to get water. Fridge was well stocked with Dos Equix, water, Pepsi, etc. Room service is available 24 hours and included in the all inclusive package. Easy to catch a bus if you want to go off premises, staff is very helpful and speak English well. Definitely helped that we asked for shuttle to the hotel through expedia, made it a lot less stressful and they were great. The only complaint would be that the entertainment in the bar was very loud, if you want to go to bed early like we did the day of arrival, it's hard to sleep. At least where our room was, might not have been bad on the east side or the lagoon side. Most of the time we stayed up late enough it didn't matter. Also, there was a water pipe or something that we could hear whining constantly, but it wasn't unbearable by any means.
by A verified traveler
The Worst Service!Posted Mar 1, 2014
Pros: The facilities were fabulous, new, and clean.
Cons: The management and staff were not nice at all.
The hotel itself is really nice. The accommodations and food cannot be better. However, the staff and management provided the worst service I have ever experienced at any All Inclusive Resort. They made my trip stressful and frustrating and I would not recommend that anyone stay here. There are many resorts that have nice facilities. Good service can make or break the experience. It would be better for you to find a different resort to stay at.
for Everyoneby jeff from lancaster pa
Close to beachPosted Feb 28, 2014
Overall the motel is nice. The room was smaller than we thought and we did not get the room we paid for and they told us they were booked but they obviously were not. The buffet was better than any restaurant especially the Mexican which was the worst by far. The water had a VERY bad odor!
for Everyoneby A verified traveler
we had such a GREAT TIME! What a great place!Posted Feb 28, 2014
Pros: food and staff were GREAT!
Cons: The entertainment was terrible.
Well worth the money! Staff was very nice. Rooms were beautiful and the view great!!!!! We travel once a year and we will be back next year. Very clean.
for Everyoneby A verified traveler
Amazing Trip, Blew our expectation away!Posted Feb 26, 2014
Pros: Very nice and helpful staff
Cons: maybe too helpful checking in on our room too often
Location: Chichen itza was cool
Amazing Trip, Went way beyond our expectations! Staff was amazing. Room was Amazing. Pools were Amazing.