Ratings based on 615 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from kansas city
very clean, very new, all inclusive nicePosted Sep 11, 2014
Pros: very up to date
Cons: being able to exchange u.s dollars to paseos
best relaxing vacation ever, everything new, clean and all inclusive. nice location
for Everyoneby A verified traveler from Jersey City, NJ
Great place, but terrible customer service.Posted Sep 11, 2014
My wife and I just got back from the Riu Palace Pen. We stayed there for our honeymoon. I was greatly disappointed when we arrived and they did not have a high floor for us. We upgraded to the most expensive room, and called the hotel to put in a request for a high floor. They have over 20 floors, but when we got there we were on the FIRST floor! I was so angry and it basically ruined my mood for the first day. Other than that the place was beautiful. If it wasn't for the terrible customer service I got, I would have been happy. The food at the Buffet was AMAZING. The only other reservation restaurant worth going to was the Steak House. It was also AMAZING. All in all I would recommend going to this place, but don't pay for the upgrades because like us you might get stuck on the first floor.
for Everyoneby A verified traveler
Posted Sep 9, 2014
Hotel was great and staff were kind. Only thing is no real night life the crowd was older.
for Everyoneby A verified traveler from l
ExcellentPosted Sep 7, 2014
Fantastic vacations, excellent staff everything perfect, clean rooms and great facilities
for Everyoneby A verified traveler from new york
Excellent resortPosted Sep 7, 2014
Very clean,food are delicious,all hotel employers are friendly.i absolutely recommend riu hotel peninsula.very good for family.
for Everyoneby A verified traveler from new york
I would give it 6 starsPosted Sep 5, 2014
Pros: Everything especially the cleanliness everywhere and the excellent service
Cons: The entertainment
Location: There were many tours offered by various operators but they were time consuming and quite pricey
From the minute we arrived at the hotel till we had to leave we had a wonderful stay. Even though we purchased the room at a huge discount with the undisclosed deal we were upgraded to an ocean front room- the beds were fantastic , very large room with a whirlpool. The room was spotless the Minibar fully stocked. Service was excellent everywhere, even in the bar by the pool where it was always busy. The food was unbelievable and plentyful,we did not eat in the restaurants for personal reasons But the buffet was very good. If there is one thing to improve it's the entertainment. We will definitely go back you can' get more bang for your buck
for Everyoneby A verified traveler from New York, NY
Great stayPosted Sep 4, 2014
Pros: Staff & clean beach. Staff was incredibly friendly. You can tell they are grateful of working there & work very hard to please you.
Cons: The food during the lunch buffet was not always clearly marked of what's in it. Some staff didn't understand English very well.
Location: Location was great. A bus in either direction can take you anywhere & was easy & cheap, $1 US
We stayed here from Aug. 26 to Sept 3rd. I read all the most recent reviews & based my decision on this hotel primarily because of it. Beach: beautiful w/white sand, not rocky at all. There are a few boulders on the left side of the beach that you just have to walk round, which is no big deal. Anyone that mentioned its rocky is wrong. You will not be stepping on rocks in or out of the water. I spent most of my time on the beach, prefer it over a pool. It was very relaxing & quiet. Waiters will come by all the time to serve you drinks. Pool: there was a lot of activities during the day. Again, I spent most of my time on the beach but the person I went with did a lot of the activities at the pool & liked it. Sometimes the staff didn't follow the schedule of activities on time or missed a few ones on the list. Room: we were on the 9th floor on the theater side. The views were incredible. We were never in the room while the shows was going on which ends @ 11pm, so can't comment if it's loud in the room from the show. Was not a big fan of the layout of the room. There is no separation from the beds to the bathtub & faucets. So no privacy if you wanted to change unless you go into the shower or toilet room. Also, if you wake up in the middle of night, the beds are right next to the faucets so the other person sleeping might wake up. Food: not great, not bad, good variety of choices, very clean. Breakfast was the best! We went to all the restaurants, no problem!
for Everyoneby A verified traveler from Moundsvilke, WV
Amazing all-inclusive Cancun hotelPosted Sep 2, 2014
Pros: Everything: beach, decor, food, drinks, activities!
Cons: The only thing I would change is the pools close to early. I like to swim in the evenings when it is cool outside, but they make you get out of the p
Location: In the hotel zone near shopping and nightlife but there is certainly no reason to even leave the hotel.
This was an amazing place to stay. Beautiful, crystal-clear water and white sand beach. I loved taking an afternoon nap on the outdoor queen sized beds and listening to the ocean. We stayed in the villas part of the resort which is adults-only, and it was worth it for us. We were treated like kings and queens at this resort. We ate breakfast, lunch, and dinner at the buffet restaurants and the food was fantastic.....and the booze in the bars was not watered down like other all inclusives we have been to. I would highly recommend to others and we will definitely be returning!
for Everyoneby A verified traveler from Aliso Viejo, CA
Excellent in every wayPosted Aug 31, 2014
We chose the hotel based on the review "wonderful" and it turned out to be wonderful. Very clean room (and I usually dislike any hotel including expensive chain hotel). One little down side: acoustic! Because of the architecture you can hear people in the hallways and above you, but not from the room next to you. Very friendly stuff and excellent food selections and drinks. Wonderful for families and couples only.
by A verified traveler
Terrible. Not luxury at all!!Posted Aug 31, 2014
Party hotel- not luxury! Service is terrible, doors slam all night long, people yelling in the halls, didn't get any sleep. Should not have been rated so highly. We love cancun but will never stay at a Riu again!