Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom P

All inclusive but 48hour reservation rule is BS

Posted Nov 25, 2014
Overall, the experience is cool. Food is not the best, esp when it comes to Beef and steak. However all staff are very friendly and open bar everywhere anytime is a plus! Room is comfy but floor is not clean. Love jacuzzi in the room for Jr suite.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Posted Nov 23, 2014
My wife and I stayed had a blast here! The staff treat you like royalty. Definitely recommend staying in the adult only villas. We want to go back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dubai

Friendly staff, great view,

Posted Nov 23, 2014
Overall nice, relaxing , friendly resort. Buffet was good but repetitive (especially breakfast). Restaurants not very good, and booking system is terrible.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo, NY

Very nice resort!

Posted Nov 22, 2014
The food was great at this resort. The grounds are well kept. The shows are great. You can take the bus for a dollar and the area is pretty safe. You can also go to other riu resorts using your pass to eat and enjoy their beaches.
3 out of 5
by A verified travelerfrom vancouver, BC

nice view

Posted Nov 20, 2014
too much people, and the staff is not like that nice, I moved out on the second day, and cancelled my rest stay with this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Nov 20, 2014
Pros: Food was of excellent quality
Cons: A little more inside entertainment for kids would be better.
Beautiful hotel , very fancy and amazing with so many bars and their own coffee shop is super. love it and will come back for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel also great people had a great stay!

Posted Nov 19, 2014
Had the best time of my life with my fiancé everyone was super nice and active at all times making sure you were okay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

This hotel is beautiful

Posted Nov 18, 2014
I would like to stay foreever. The service the food everything . Excelentace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Modern hotel with a lot to offer

Posted Nov 15, 2014
Pros: The hotel hospitality staff (food/beverage) were great! Food was exeptional.
Cons: Housekeeping didn't come every day; even upon asking for housekeeping to come, they did not.
Location: Ferry to Isla Mujeres was a 2-3 minute walk -- left out of the hotel driveway and $19 US round trip per person.
Hotel staff was very friendly and helpful. Would have liked it better if they had a concierge; instead they refer you to the 5-6 outside companies selling their excursion packages to tourists. All we wanted to know was how to get to Isla Mujeres and no one would give an answer. We were able to find on the internet that the ferry was only a 2-3 minute walk from the hotel. No one could/would tell us that. Instead, we had to listen to the sales pitches from all the vendors in the hotel theater. We did not use the in-room liquor dispensers as they seemed to have some unsettled debris in the dispensers. Not a big deal though, we frequented the lobby bar instead. Not a lot of kids -- bonus! We would say here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2014
Hotel and service are very nice. Food quality is average. Overall a positive experience.