Ratings based on 3,495 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Look elsewhere

Posted Jul 29, 2015
Staff was very nice. Food was terrible. Drinks were served in cheap cafeteria cups. Entertainment was cute. The constant hawking on the beach as well as the time share urgencies were annoying.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but outdated

Posted Jul 27, 2015
We stayed for five nights in July. Positives: It's good all inclusive hotel. Friendly staff and beautiful ocean view. Negatives: Low quality food. Rooms outdated and needs major renovations.
5 out of 5
Recommended
for Everyone
by A verified traveler from OC. California

Nice hotel and excellent guest service

Posted Jul 27, 2015
Pros: We love the great customer service and their entertainments.
Cons: They could provide free internet service.
Location: We visited Xcarlet this trip. They have many activities and tour trips to do.
This is our first vacation to Cancun. We booked our hotel in Royal Solaris, but they upgraded us to GR Solaris Hotel when we checked in our first day. We were expected the room has a bathtub, but it has only a standing shower. I was disappointed in that sense, but the room was comfortable. Our overall experience in the hotel is outstanding. The hotel staffs is friendly and caring. Although most of them do not speak much English, they all do their best to help us. For instance, I dropped my cell phone, credit card and driver license in the bus on the way back to hotel from our trip at Xcarlet. When Martin Farias, hotel staff at GR Solaris, heard about our situation, he used his personal cellphone to call the tour bus company to locate my missing items and personally took a taxi ride to the bus company in next city of Cancun and brought back my cellphone, driver license and credit card back to me. We are very grateful and speechless for what he did. GR Solaris is very lucky to have a passion and caring person like Martin in their team. We sure we will stay in the hotel again next time we are in Cancun. They also have delicious foods and great nightly shows in the hotel.
3 out of 5
Recommended
for Families
by A verified traveler

Nice Hotel, the room is a little tight and dated.

Posted Jul 26, 2015
Pros: Location is nice, but all the hotels are located conveniently to everything in Cancun.
Cons: fix the elevator. it really affects the experience when you are constantly waiting for the elevator. Include the wifi, it is annoying to pay for it.
Location: Most all the hotels on cancun are located with easy access to the bus or taxis. the beach is awesome, the staff was helpful.
Overall it was ok, the room was not the highlight of the trip, as long as you plan on spending time away from the room and there are only 2 of you ok. I would not book another stay at this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful resort, expansive pool area, beach views

Posted Jul 23, 2015
Pros: Definitely worth the great price....clean hotel and grounds, friendly staff, fun activities throughout the day.
Cons: The food at Marco Polo was disappointing. We only went once, limited menu and it wasn't very good the night we went.
Location: Near to wave runners, snorkeling/scuba trips, parasailing, tours, etc. Easy to do just about anything you want.
The hotel is spotless! Staff is cleaning around the clock. The rooms are nice but the mattresses are a bit hard for my liking. The staff is so friendly and helpful, always smiling. The buffet dinners had a wide variety of choices and the food was very good. There were plenty of options for snacks throughout the day as well. The pool/beach area is amazing. Beautiful beach views from the pool. The marina had paddle boats and kayaks which were a nice change of pace. The buses are great. For $1 you can take the bus up or down the hotel zone street and I don't think I ever waited more than 1-2 minutes for one to arrive. The location is great...close to the airport and a short bus trip to downtown.
3 out of 5
by A verified traveler from Ontario, CA

Same food everyday

Posted Jul 22, 2015
The food was pretty much the same everyday and not very good. Bartenders and waiters at the pool are hit and miss some are good but some are really bad. I had to talk to the manager because they were so rude one day. The Kids club was great. My daughter had so much fun in there. The ladies are great with the kids and make a point to remember the kids and make them fill special. We will not be returning to this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good but needs to be updated.

Posted Jul 21, 2015
Cons: Hotel needs to be updated soon.
Location: Its a bit far from La Isla Mall.
Good but needs to be updated soon. Hotel should allow guests to use the Caribe tower pools and restaurants the way it did in the past. That change will make guests not to return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rio, Brasil

Paraíso na Terra

Posted Jul 20, 2015
Pros: Há muitos tipos de atividades para preencher o dia inteiro. Esportes, brincadeiras, música ao vivo, shows no teatro.
Location: O Royal está numa estrada maravilhosa na praia, faz parte de uma seqüência de hottéis. perto ficam sítios arqueológicos maravilhosos da cultura maia.
Hotel lindo, localização de sonho entre o mar e a lagoa. Lazer de todos os tipos para todas as idades, as crianças também adoram. Perfeito para toda a família. Relaxei e me renovei. No próprio hotel podemos contratar transporte e excursões maravilhosas pela Riviera Maia, como Chichenitzá e Tulum.
5 out of 5
Recommended
for Everyone
by A verified traveler from raleigh nc

Great customer service above and beyond Love the

Posted Jul 20, 2015
Staff was so so nice And they make everything possible for you to enjoy your stay love it #nowordscanexplain
4 out of 5
Recommended
for Everyone
by A verified traveler from de Mexico. DF

Hotel agradable mucha playa muchas albercas

Posted Jul 17, 2015
El personal muy atento de servirnos las bebidas u el poyo excelente. Los encargados del entretenimiento muy buenos. Hicimos Water aerobics Y muy divertido a pesar de ser de 69 años. Los siesta divertidos. El buffet de desayuno,comida y cena bueno