Ratings based on 3,324 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hollister, CA

Had a very nice experience. Better than expected.

Posted May 4, 2015
Pros: The outstanding service from waiters, food variety, the theme nights and the effort that the hotel staff makes so you have a pleasant stay.
Location: Was perfect, close to the airport and dowtown. Kayaking in lagoon behing hotel.
Was impressed by hotel staff. Very accommodating and friendly. Food was great. Waiters were very attentive and ready to please. Theme nights were enjoyable. Looking forward in going back again. Loved it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom treasure coast, fl

Older hotel, great staff

Posted May 3, 2015
Pros: Staff and food.
Cons: A little less pressure to sign up for Club Solaris time share.
Location: We did Xplor and Xel-ha, both day tours. Outstanding service, tour guides and facilities. Went to Cirque de Soleil show Joya one night. Great show.
Found a great deal on Expedia for the Royal Solaris in Cancun to celebrate my son's 24th birthday and our 18th anniversary. Older hotel that needs a little updating but the staff was fantastic. Food was good with theme nights throughout the week. You can't beat all inclusive. Had a great time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sterling Heights, MI

Very nice hotel and very friendly staffs.

Posted May 3, 2015
We had so much fun at this hotel. The staff kept us entertained and happy all the time. The rooms are very cleaned. The pools were amazing. Everything was fantastic to our family. We loved it. We will come back again to Cancun Royal Solaris.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Esterhazy, SK

Great hotel great view

Posted May 2, 2015
It is a great hotel with excellent service. The shows in the theatre every night were amazing!! The room was pretty good, the hotel maids wouldn't really clean the room some days, we weren't able to change the heat settings in our room so it was freezing every night. But otherwise good service had a great time as a couple!
4 out of 5
Recommended
for Everyone
by A verified traveler

Concerned

Posted May 2, 2015
No hot water for hot tub or shower, ants on the patio.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas NV

Beach, beer, buffet and great staff

Posted May 1, 2015
Pros: See above
Cons: Computer room was expensive and connection unreliable.
Location: The beach is right out th door. We went to Chichen Itza and really liked it. Our guide was very good.
We enjoyed ourselves at the Royal Solaris. The staff in particular were very friendly, responsive, professional and dedicated. It was a lot of fun to interact with them. The beach nearby, the array of pools, the wide selection of food, the evening shows and music,....all made our say very pleasant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Great time, great staff !!

Posted May 1, 2015
Great Vacation !! Awsome food, awsome entertainment team, awsome pool, enough said !! go go go !!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom washington

Made my vacation worth it

Posted Apr 30, 2015
Overall the hotel was great! The staff were really nice and the entertainers were amazing. The shows were worth going to every evening. Food was delish! the first room that we got smelled funny so they upgraded us to an ocean view room which was so breathtaking. I loved the "mini club" for the little kids. I would definately return to this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom puerto rico

Honeymooners

Posted Apr 29, 2015
Pros: The food was my favorite part.
Cons: Just the overall ambience of the rooms... the beds were a bit hard as well
Location: Very convenient location. About 10 min away from the airport as well as from the main attracions, pubs and disco's.
It's an overall good hotel. I would recommend it for families and maybe couples that aren't on their honeymoon...Its very nice, excellent service, Great food...just not much ambience for a romantic experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom trinidad and tobago

Great experience

Posted Apr 29, 2015
Pros: Everything
Cons: all is well
Everthing is great...the hotel live entertainment is fantastic, food is great especially marco polo restaurant, the guy who organised the tour is very helpful