Ratings based on 3,463 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from turlock, ca

NOT AS EXPECTED

Posted Jul 2, 2015
Pros: The staff was great!!!!!
Cons: the rooms
Location: location was fine.
the hotel is out dated, moldy smelly, and very crowded. The staff was great, very attentive and on top of things. The pool area was always crowded and full of lots of activities through out the day (fashion shows, contests, and games daily). The food was terrible!!!! There was an abundance of food, and a lot to choose from, but the taste and quality was bad. I believe the food is what is detouring factor for this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Vacaciones

Posted Jul 1, 2015
Todo excelente comida rica y variada playa linda servicio de su personal excelente claro q lo recomiendo
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Pools

Posted Jul 1, 2015
Pros: Staffs and drinks service
Cons: Different Foods Menu needs to change daily
Friendly service staffs but we ate same type of foods at buffet everyday
4 out of 5
Recommended
for Everyone
by A verified traveler from DF

Todo bien excepto por el guardavidas o salvavidas!

Posted Jun 30, 2015
Buen hotel... Excelente ambiente. Playa muy amplia. OJO para los que gusten nadar en el mar incluso en mal clima!!! Pueden solicitar una carta responsiva... para poder nadar en mar sin problema. Obvio con responsabilidad y criterio... Los salvavidas en Cancún son bastante molestos así ya tienen el dato.
4 out of 5
Recommended
for Everyone
by A verified traveler from EG

Lovely area and beautiful beaches

Posted Jun 29, 2015
I love it great time Entertaining war great personal is very friendly helping out at all times great place to stay
3 out of 5
by A verified traveler from Fort Worth, TX

Unknown unwanted club bombardment

Posted Jun 29, 2015
Check-in and management staff rude with a hidden agenda. This is a CLUB experience. They want to hook you in and bombard you as soon as you walk in the door. However the Bar staff, Meal staff, and Entertainment staff very friendly. Our room was not ready at check-in and staff offered nothing for the inconvenience. Walls extremely thin...doors slamming TVs, music, talking and hallway noise all times of the day and night.
1 out of 5
by A verified traveler from r

Terrible

Posted Jun 29, 2015
Very bad experience nasty hotel, derty, small, nasty food, bad service
3 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Affordable all inclusive, nice hotel on the beach

Posted Jun 29, 2015
Overall stay was great. A good family hotel, they accommodate to everyone's needs. There are 2 negative things that I think is worth mentioning. First, the beach here is full of moss/seaweed and the waves are very aggressive. I don't know if it's an effect of the weather this time of year or the location on the strip. Second, I was immediately turned off by the concierge who tried to get us to sit in on a meeting about buying into a "time share". This happens as soon as you check in, how do you know if you want to come back if you haven't had a chance to see anything yet? They are very persistent and try to make it worth your while by offering you a "gift" in return. I was offered a $70 voucher, or 2 massage vouchers, or 2 tickets to Isla Mujeres. Needless to say, I had to stand my ground and say no. I've been put in this situation at another resort in another country and have found that they are very persistent. It puts everyone in an awkward situation.
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Every things in the hotel working fine.

Posted Jun 28, 2015
The hotel is good and the personal working hard. Only it doesn't has WiFi.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Jun 26, 2015
This place is great for couples or family, food is great and the pools is awesome..