Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

AWESOME!!! everything about this place was great!!

Posted Jul 31, 2014
Pros: The rooms were very spacious, clean and the room service was second to none, didn't feel like i was in Mexico!
Cons: They should have there own shuttle...
Location: Beach, shopping, clubbing... all in 10 min!
the service was and staff were very pleasant and helpful.
5 out of 5
Recommended
for Couples
by A verified traveler from Hollywood, FL

Beach Front Luxury Hotel!

Posted Jul 30, 2014
Pros: Beach front setup. Service, drinks, towels and music.
Cons: Wifi was bad and intermittent in the room and in many lobby areas. App for iPhone did not work at all.
The hotel was great, Excellent service, drinks were good, pools are nice, beach is very very good. Many restaurants to choose from, snacks are always available, room service was perfect.
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful hotel on a beautiful beach

Posted Jul 29, 2014
Pros: Everything. The food, the beautiful pools, and the prompt and attentive service at the beach, the pools, and in the restaurants.
It was wonderful! The hotel was amazing, the service was wonderful, the food was delicious, and the drinks were flowing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, amazing service.

Posted Jul 25, 2014
Impeccable service. Beautifully clean and modern. I can't imagine staying at another all inclusive other then Secrets.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice new hotel, great staff and facilities.

Posted Jul 23, 2014
Fantastic service start to finish. Very helpful staff, would not hesitate to return or recommend.
2 out of 5
by A verified traveler from NY

"All inclusive" could ruin the service

Posted Jul 21, 2014
Because it is all inclusive, staffs-specially waiters- will treat you like you are in a free school cafeteria. Sea Salt Grill is the worst. After serving the main course, the waiter told us to leave by saying "thank you for visiting us" instead of bringing dessert menu. It is just one example. The managers should train the staff members to understabd All Inclusive means people already paid A LOT.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

New hotel on the beach

Posted Jul 18, 2014
Pros: The location and that it was a new updated hotel. Comfortable room, there was food and drinks everywhere and the staff was very helpful.
Cons: Don't push the guests to upgrade on their wine, especially when they have already upgraded on the room. The guest will let you know.
Location: Great location, mall near by.
The hotel was new and updated with friendly staff. The only negative thing was when the staff would try and get you to schedule a romantic dinner on the beach or to purchase an expensive bottle of wine to reserve a private table. We had already upgraded our stay to a suite which was worth it to us, you also had premium liquor for mix drinks. Overall we enjoyed our stay and would most likely return. The staff was very attentive.
5 out of 5
Recommended
for Couples
by A verified traveler

Very Enjoyable

Posted Jul 16, 2014
Cons: Artificial scent added to the air in the lobby was too much ... luckily they do this only in the lobby area.
Location: Things are not near by ... so you end up paying a lot for a cab to go places ... nice thing is that the cabby wasn't charging for waiting
New, modern, clean, excellent beds and showers, 4 pools, clean beach, ... Food was good, restaurants with nice ambiance ...
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Best Hotel in Cancun

Posted Jul 15, 2014
I've been to Cancun 12 times and this is by far the best hotel I've ever stayed in. The service is top notch. Don't waste your time going anywhere else!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mty

Beautiful hotel. A REAL all-inclusive.

Posted Jul 14, 2014
I have no cons. Beautiful decoration, amazing staff, the service was great. Great food and drinks, a real all-inclusive. I would definitely come back.