Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2015
I was there for my brothers wedding everything was perfect would come back to this place again.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Denver, CO

Amazing staff, gorgeous rooms, hit or miss food

Posted May 27, 2015
It wouldn’t have been our choice to stay at such a pricey resort, but my husband and I were traveling with a wedding group and we didn’t want to be the only ones staying somewhere else. We were very pleased with our decision to stay at Secrets The Vine, and we would definitely return. The rooms were clean and spacious, and the staff were so friendly and considerate. The only downfall we experienced was the food. We actually had better food poolside and from room service than we did while sitting down in the “nice” restaurants. One day they were cooking a huge pot of cioppino-like seafood stew. The steaks, burgers and hot dogs were great, as well as the vegetable skewers. The ceviche and shrimp cocktail was also excellent. The food in the casual buffet was also great—fresh, flavorful and plenty of variety. Food in the fancier restaurants was just ok. Some of the dishes were excellent, and others were nothing special-- no garnish, no attention to detail given to the plating. Room service was also inconsistent. One evening we didn’t receive our room service delivery at all, and the next night we were told our food would arrive in 45-55 minutes and we had to call back down 75 minutes later. There were several beautiful pools and plenty of chairs. We never quite figured out how to get one of the cabanas by the pool—one day we tried to reserve one and didn’t get it, and the next day we walked up to an empty one and nobody hassled us about it all day long.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arkansas

Loved it!

Posted May 27, 2015
It was beautiful and the staff were so nice and helpful all the time. It's a very classy place. Me and my 2 friends were there to celebrate her upcoming wedding. It's not too much of a party place though. The only thing I would change is the room needed more outlets.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Great Customer Service

Posted May 26, 2015
12 out of 10 for your Staff - Customer Service. Animation: Nataly, Fernando and Carlos. Waiters: Diego, Modesto, Geovanny and Arturo. Tour: Armando. Food Amazing everywhere, except for the Dragons restaurant. Sushi was cold and not fresh. I would love to repeat and go with all my family. Please tell someone from your sales team to contact me asap. Thank you! Hablo Español.
5 out of 5
Recommended
for Couples
by A verified travelerfrom North Carolina

Service is fantastic at this all inclusive resort.

Posted May 26, 2015
Cons: The noise coming from the hallways is distrurbing as they have tile floors and nothing to absorb the noises such as closing doors.
Location: It's right in the middle of the hotel zone with plenty to do if you venture off property.
Service was fantastic throughout the stay with a couple small exceptions and the food and beverage was outstanding barring one tough steak at the Blue Water restaurant inside the resort. There are several bars and restaurants with different menus and dress codes which gives you a wide range of options. They always have something going on in the entertainment area and staffing levels are on the heavy side to insure great service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Amazing hotel

Posted May 25, 2015
Hotel is phenomenal. We never made it to the spa, but food was outstanding, room accommodations outstanding. We don't really like a lot of crowds & pool area gets very crowded. Can't wait to go back though!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Coahuila

hotel de lujo con la mejor comida y atención

Posted May 25, 2015
Pros: la atención del personal y la variedad de platillos con las diferentes comidas que tienen
Cons: la parte de la playa podría estar mas acorde a los lujos y experiencias del hotel
Location: sin comentarios.
toda la estancia fue realmente placentera, desde el momento que te reciben y te dan el tour, hasta la despedida, el personal fue extremadamente amable,la comida increible desde las presentaciones hasta el sabor, y el hotel a pesar de estar lleno, le sobran lugares para tener comodidades y gustos.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kazakhstan

Very good hotel

Posted May 24, 2015
I was traveling with my friend and really like this hotel. All was on high level services.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2015
新婚旅行で伺いました。日本人の他の宿泊客は見ませんでしたが、韓国人の方がちらほらいました。 ホテルに入るととてもよい香りがして、お食事もどのレストランも美味しかったです。 最終日はヨガ教室に参加しました。 お部屋にバスタブがあると、日本人としては最高だったかなと思います!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ukraine

Amazing honeymoon

Posted May 18, 2015
Pros: Everything:)
This was our first trip to Cancun and we were quite worried about selecting the "ideal" hotel for our honeymoon. Well, we never regretted that we selected Secrets The Vine. The hotel is simply amazing. It is very new and modern offering spacy rooms with an amazing view. The restaurants very really impressive, especially the evening a la carte Dragon's and Bluewater Grill. But the most impressive is the staff attitude - we never met such friendly and helpful people. They made everything possible for us to enjoy our vacation - starting from granting us with the complimentary package (which included romantic dinner on the beach, romantic breakfast and complimentary 50-minutes SPA visit) and continuing by supporting and helping us with any requests we had. We really felt that we had a friend who helped us out on any occasion - our butler Nancy - many thanks to you for this, sad we did not have a chance to say goodbye to you personnally.