Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom el paso, tx

Excellent facilities, need better service and food

Posted Jan 31, 2015
Pros: facilities and beach
Cons: service, food and entretainment
I have been in Cancun several times and had never stayed in a ‘high end’ hotel, so I took a shot at it to evaluate. Since it’s brand new hotel (about 2 years old), the facilities are excellent, modern arquitecture and impressive design everywhere, the lobby, the pools , the restaurants and the rooms, we got luckily upgraded by Expedia to a Honeymoon Preferred Oceanview room, I learned on this trip that Oceanview is not the same as Oceanfront! But still the rooms have an awesome view to the lagoon and the beach. The Vine’s beach is about the right size and beautiful as well. I was a disappointed with the service though since day 1, taking about 30 minutes to get dinner in the A la carte restaurants and no one coming even to see if you needed anything, I thought maybe they are short on staff, but then again day 2 and 3 it was about the same, limited staff on the other A La Carte restaurants, it felt lonely for the price we paid. No service coming around in the pool, not much service at the buffet. The food was ok but not outstanding too much of the modern tiny fancy looking plates. The entertainment was average, have seen more spectacular shows and lively entertainment staff. So, overall nice experience but don’t think will pay this much for a Cancun hotel. Minerva
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay, but........

Posted Jan 29, 2015
The hotel, staff, facilities, and food were first class. The one big negative was the constant hounding you had to endure from their commissioned sales staff trying to corral you into sitting through their 90 minute vacation club presentation. We were first hit up to try to set up an appointment while we were booking our taxi at the airport. We we got ambushed in the lobby and another time at the elevators. We had messages left in our room and in the last day they caught us again eating breakfast. It was totally out line and disrespectfully. We were spending more than seven hundred dollars a night to stay in a suite in the preffered section of the hotel. We expected to be treated with a little more respect. It is the mly thing that would cause us to reconsider returning to the Secrets Resorts again.
5 out of 5
Recommended
for Couples
by A verified traveler

Lovely experience

Posted Jan 28, 2015
Our stay at Secrets the Vine was a truly luxurious experience. The staff are courteous and helpful, the room was beautiful and the food excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Best Hotel in Cancun

Posted Jan 25, 2015
We have been to Cancun over 15 times. This was hands down the best resort we ever stayed! Deck was huge, food was great, excellent service. Our room was ready as soon as we arrived at noon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

True hospitality

Posted Jan 23, 2015
staff is very attentive, friendly, knowledgeable, made us feel like king and queen.
4 out of 5
Recommended
for Couples
by A verified travelerfrom massachusetts

Posted Jan 23, 2015
Pros: The all inclusive was the bestest
Cons: Early check in
5 out of 5
Recommended
for Everyone
by A verified travelerfrom n

現実を忘れそうなホテルでした。

Posted Jan 22, 2015
とにもかくにも至れり尽くせりで、ゲストというかお姫様にでもなった気分でした!オールインクルーシブなのでレストランはもちろん、ルームサービス、ドリンクも好きなだけ飲めるし、スタッフは紳士的に対応してくれるし、部屋は常に清潔で快適!言うことなしです! 4泊中、2日は日中ツアーに参加していたのですが、ホテルにもっとひきこもりたかったです。笑 とにかくレストランが充実してるので、わざわざ外出する必要性なしです!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City, OK

Very Nice Hotel!

Posted Jan 15, 2015
Pros: Staff, cleanliness and I rarely had to wait in line for a drink or food and no one was standing there waiting for me to tip them.
Cons: Everything was great.
Location: Right on the beach with 4 pools. Close to other hotels and jet ski rentals right on the beach
Secrets the Vine exceeded my expectations. Beautiful hotel, very clean, food was very good, and the staff was great. I am very picky but will definitely stay at this hotel again.
5 out of 5
Recommended
for Couples
by A verified traveler

fancy hotel

Posted Jan 13, 2015
Pros: spa services / hotel staff
Cons: food
A fancy new-built hotel in hotel zone. Very convenient public transportation to downtown and tourism collection points. Extremely excellent SPA services and gym facilities, especially for vocation's killing time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel

Posted Jan 12, 2015
Best hotel ever! Luxury from start to finish! Even the all inclusive restaurants were fantastic, cannot fault anything at all.