Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Second to none !

Posted Dec 15, 2014
Pros: Hotel was spotless and staff couldn't be friendlier !
Location: CoCo Bongos is a must whatever your age for entertainment
Fantastic hotel with staff to match. Bit of a tip you can order from the steak grill menu in the adjacent Italian restaurant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom slc

Amazing week in cancun.

Posted Dec 15, 2014
This hotel exceeded our expectation. It extremely modern and made us feel like royalty. Secrets is also truly all inclusive with amazing food. Mini fridge was stocked daily and with 7 restaurants and a coffee bar with amazing pastries we never went without. We will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

快適に過ごせ、ご飯が美味しいホテル

Posted Dec 13, 2014
ご飯が総じて美味しかった! お酒も美味しい! 若干、イタリアンレストランは塩気が強いのがちょっと残念でした。
5 out of 5
Recommended
for Couples
by A verified travelerfrom BC

Beautiful beach front hotel perfect for weddings

Posted Dec 9, 2014
Pros: The staff, the food, the choices to do everything or nothing.
Cons: This is nitpicking - if I could look to any suggestions for improvement it would be some of the food was more about plating than taste.
Location: The location of this hotel is right on the beach in the hotel zone. There are many excursions that can be arranged and we choice to not do any of them
Secrets the Vine is exactly what you need. My husband and I booked Secrets last minute when our previously booked vacation fell apart. We would return without hesitation!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County, CA

Amazing hotel

Posted Dec 7, 2014
Came here for an anniversary. Exceeded all my expectations. Will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

Would Definitely Return!!

Posted Dec 6, 2014
Pros: Food was very good especially for an all inclusive. Bluewater Grill and Dragons both had great food and service.
Location: The location is close to shopping and golf, and only 25 minutes from the airport.
Check in was very quick for the Preferred Suites. Rooms were a very good size, very clean with upscale amenities. Great views of the ocean and Lagoon. The preferred pool was a little quieter than the main pool, but perfect if you want to just get away. Service there was very good also. Breakfast Buffet had a vey large selection. Beach was great, water was a little rough but still able to swim in it. Lifeguards were on duty. The Hotel itself was very spacious and with upscale décor. The Staff were VERY Attentive. They had a Roving Concierge, that was always available to look after any issues you might have. I can say that this is one of the top "all inclusive" Resorts that I have stayed in.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TAMPA, FL

Posted Dec 5, 2014
BEST ALL INCLUSIVE HOTEL I STAYED AT, I HAVE BEEN TO MANY AND THIS IS BY FAR THE BEST. GREAT STAFF!!! BEST PART OF THE HOTEL! 5 STAR SERVICE! THE HOTEL STAFF ARE VERY FRIENDLY, KNOWS YOU BY NAME, GOES OUT OF THE WAY TO HELP YOU AND ALWAYS SAYS "PLEASURE TO SERVE YOU". NEVER REALLY LEFT THE HOTEL EXCEPT FOR THE 2 NIGHTS WHEN WE OUT TO WHERE ALL THE CLUBS WERE, YOU REALLY DONT NEED TO GO OUT EVERYTHING YOU NEED IS THERE. DEFINITELY GOING BACK TO THIS HOTEL, BEST IN CANCUN.
5 out of 5
Recommended
for Everyone
by A verified traveler

Très bel hôtel les gens sont très sympathiques .

Posted Dec 2, 2014
Sur l'ensemble très bien . Côté du vin servi dans le tout inclus le blanc était bien , et le rouge était pas terrible. . Pour un Hôtel qui s'appel the vine
5 out of 5
Recommended
for Couples
by A verified travelerfrom ケンタッキー州

全てが良かったです

Posted Dec 1, 2014
Cons: ・Sea solt のBerakfast のBuffet が種類が少なく、他のBuffet(Market cafe) と同じ料理も多かったため、残念でした。 ・Lobby に当日行う Entertainment の内容(場所・時間 他)が掲示されていると良かった
Location: ・ククルカンプラザ(ホテルから徒歩でも行けます。10分~15分くらい) ・その他のモール(バスでの移動がお勧めです) ・チツェン・イツァ(バスで3時間弱の移動)
アメリカ在住でサンクスギビングの休みを利用して宿泊しました。各サイトで高評価を得ていたので期待していたのですが、予想以上の満足度を得られました。オールインクルーシブなのでホテル滞在中に余計な心配をする必要がなく、バー、レストラン共にスタッフのサービスは良かったです。 日本料理や中華、タイ料理を提供するお店がありましたが、私はあまり美味しいと感じませんでした。個人の感想なのであくまで参考として頂きたいですが、他のレストランはどれも美味しかったので、イタリアンやステーキハウス優先が良いかと思います。 滞在中は日本人スタッフの方が居なかったのですが、最後 チェックアウトする際に日本人従業員の方に声を掛けられたので英語が少し苦手でも大丈夫かと思います。 また来たくなるホテルでした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

amazing services

Posted Nov 30, 2014
I had amazing vacation in the place . Foods were very good and atmosphere, services - perfect :) I wish I could stay more there. I want visit cancun again and want to stay at the same hotel , secrets the vine :) ~~~~~~||~~~~|~~~great great great especially, a restaurant I went for dinner was good !!! everything inclusive yay